ITIL Foundation
professionals in Zurich from 15,000 CVs, matched in minutes with the power of AI.ITIL Foundation signals practical knowledge of service management, incident and change handling, and continual improvement. It suits teams that need structured IT operations and clearer service delivery. Get fast, precise matching with vetted freelancers who hold this certification.
Meet FRATCH ITIL Foundation in Zurich, CH
Tobias Wildi
Last position:
IT Consultant, Co-Founder at PRONT GmbH
- Technical product ownership for a global customer portal in the indoor climate sector, including API integrations, backend connectivity, and expansion of digital customer services
- Developed the solution architecture and AI use cases for a claims management platform, integrating it into the enterprise architecture for a leading insurance company
- Developed the target operating model and led the implementation of the global investment platform for an investment bank
- Developed the target operating model and platform strategy for a new digital health platform for a health insurance company
- Developed the platform strategy, defined use cases, and built the data architecture for a digital health platform of a health insurance company
Vitaly Podkopaev
Last position:
IT Project Manager UCC at Office for Informatics, Canton of Zurich
- Collaboration with and deputizing for the service manager for UCC (product owner)
- Interface management for UCC with other functionalities as part of the digital workplace
- Control of infrastructure tests and rollout, monitoring dependencies with other sub-projects
Jakob Faktorovitch
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Bahman Tofighi
Last position:
Business Development Director DACH at Future Processing S.A.
Established Future Processing as a DACH partner by building relationships, leading to significant expansion.
Built strong ties with executives and leveraged those connections to win lucrative new contracts and renewals, resulting in substantial revenue growth.
Won a multi-million euro software project for an international company based in the DACH region, leading to a significant increase in order volume.
Venkata Renduchintala
Last position:
Continuous Learning at Personal Time Off
- ZHAW CAS Secure Software Design and Development
- German C1 and Goethe Certificate C1
- ETH CAS Cloud and Mobile Computing at ETH Zurich
- Linux Foundation Linux System Administration LFS307
- Linux Foundation Kubernetes Fundamentals LFS258
- Linux Foundation Kubernetes for Application Developers LFD459
- Linux Foundation Kubernetes Security Fundamentals LFS460
Max Meinhardt
Last position:
Qualtrics CXM Solutions Expert at Freelancing
Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support
Technical validation of configurations, feedback flows, and reporting setups
Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)
Performance of UAT, functional tests, and data checks in collaboration with the department and IT
Coordination with stakeholders from consulting, service, compliance, IT, and product management
Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform
Creation of documentation, test protocols, and quality-related artifacts
Support in the preparation of internal approvals and rollouts
Successful technical acceptance of the new feedback and reporting functionalities
Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)
Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments
Roland Arato
Last position:
Project Manager and Senior Business Analyst at Init Services GmbH
- Project management: Implementation of SAP & EBX integration for master and reference data management and led development of AI supported services for data management and privacy-oriented solutions
- Business analysis: Executed in-depth requirement gathering and data analyzes for MDM implementation, supported service integration using REST APIs to enhance service interoperability, led the requirement gathering, analysis, and implementation of agent-based AI services
- Technologies: SAP BP & FICO & MM, Tibco EBX, n8n, custom AI development in Java, Python, RDBMS, cloud
Claus Nielsen
Last position:
Oracle Database Engineer at BBV.ch
- Migration of databases from ODA to ExaData
- Migration of databases from ExaData to ExaCC/OCI
- Decreased UCC usage by 10%
- Developing automation scripts using Python
- Performance tuning
- Shrunk development databases from 6 TB to 3 TB using Exadata columnar compression
- Tuned application performance by 30% using inmemory option
- Tuned non-production Exadata by 20% to release CPU resources before ExaCC migration
- Database patching of Oracle 19c
- Basic Ansible scripting for deployments and database cloning
- Developing acconting model for shared Oracle platform
- Migrating single-instance databases to Oracle RAC
- Analysis of RAC issues
- Advising development teams of how to migrate to RAC
Stefan Hurni
Last position:
Senior Project Manager at Bechtle Schweiz AG
- Led multiple client projects according to the PRINCE2 standard in the healthcare sector, focusing on migrating existing infrastructures and applications to Bechtle Clouds
- Technologies used: MS Azure, Azure AVD, Exchange Online, SharePoint Online, Intune, Autopilot, Meraki vMX Firewall, and Bechtle Smart Workplace
- Improved and documented project-related processes
Ala Lutz
Last position:
VR/AR/ML Project Site Lead (contract by Experis) at Meta
- Acted as project lead in different internal projects, including the development and implementation of innovative solutions based on machine learning, virtual and augmented reality with the aim of providing great user experience
- Drove project planning, execution and reporting, designed risk mitigation and schedule adjustment plans to bring the projects on the green path
- Directed the process optimization and conducted project reviews by being the liaison between engineering teams and executive stakeholders
- Served as agile coach and led the scrum ceremonies such as daily stand-ups, sprint planning, sprint review and sprint retrospective
Oscar Montero
Last position:
IT Specialist / DBA at Rothschild Private Swiss Bank
- Act as DBA SME for MS SQL Server and primary contact for MSSQL infrastructure and long-term technology roadmap in a critical 24/7 banking environment
- Maintain and evolve SQL infrastructure and monitoring system across development, test, UAT, and production environments (10 servers, 4 always-active Windows clusters, MSSQL 2014–2022 on VMs hosted by Inventix)
- Automate SQL operations using Brent Ozar scripts, PowerShell, and Inventix cloud script integration
- Build and improve ETL processes and BI applications (Power BI); plan resources and mentor BI team
- Participate in review, delivery, and deployment of database improvements across the software development lifecycle
- Migrate SQL Server instances from 2017 to 2019 and 2022
- Integrate new applications requiring MSSQL databases
- Manage and support on-premise and Azure SQL Server solutions; advise on industry standards, best practices, and creative database solutions
- Develop automation scripts for internal systems using PowerShell and Git
- Monitor systems with Splunk and Grafana; manage alerts, filters, data ingestion, and dashboard configuration
- Collaborate with operations, development, and business teams to identify and resolve operational and performance issues proactively
- Implement new SQL Server technologies such as Query Store, Extended Events, Tuning Advisor, and system traces
- Provide on-call support and regular maintenance during evenings and weekends
- Define and enforce system policies and standards; work closely with application managers, HR, and IT platforms in Switzerland and the UK
- Handle 2nd/3rd level support service requests; document resolutions and cooperate with vendors
- Use internal and external monitoring tools to detect performance trends and implement alerts and processes to prevent database issues
- Document and share knowledge to improve technical understanding across operations and development teams; administer Confluence (installation, configuration, document management, performance, upgrades)
- Work professionally in cross-functional teams to advise, influence, and coach development and operations teams on database topics
Antonis Velalopoulos
Last position:
Security and Audit Consultant at Contractor
Consulting on Cyber Security, Governance, Risk Management, audits, Cloud Security, and compliance in regulated environments.
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2.5 years
Positions per freelancer
10
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
100%
Master's degree or higher
70%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification in Zurich, CH are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates for ITIL Foundation in Zurich, CH
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the certification
What it covers
ITIL Foundation is the entry-level certification for modern IT service management. It shows that a professional understands the basic language, concepts, and practices behind stable service delivery. People may also search for it as ITIL 4 Foundation, especially when they want current ITIL knowledge.
Core skills
- Service value and how IT work supports business needs
- Incident, problem, and change handling in a structured way
- Continual improvement and service quality thinking
- Clear roles, handovers, and basic process discipline
Who holds it
This certification is common among IT service desk staff, service managers, operations coordinators, process owners, and consultants who work with service management frameworks. It is also a good starting point for freelancers who support support desks, service transitions, or IT governance work. In Zurich, it is especially relevant where international teams need a shared service language.
What it tells you
A freelancer with ITIL Foundation knows how to work in environments where reliability, traceability, and customer impact matter. They should be able to support structured ticket handling, improve service routines, and speak confidently about common ITIL terms. For companies, that means less explanation, faster onboarding, and better alignment between IT and business teams.
Typical project fit
- IT support and service desk improvement
- Incident and change process setup
- Service transition and operational handover work
- Internal IT process reviews and training support
Local hiring context
In Zurich, companies often need certified freelancers who can work with mixed on-site and remote teams, especially in larger IT, finance, and enterprise settings. English is usually enough for many projects, but German can help in daily coordination. When you hire for ITIL Foundation, look for someone who can apply the framework in real service situations, not just repeat the terminology.
Frequently asked questions
Quick answers to the questions that come up most around ITIL Foundation.
ITIL Foundation validates a practical grasp of IT service management basics. It shows that the holder understands the main ideas behind service value, incident handling, change control, and continual improvement. It is not a specialist certificate for one tool; it is a shared operating language for service work.
In most current job searches, ITIL Foundation and ITIL 4 Foundation are used to mean the same entry-level certification. ITIL 4 is the modern framework version, so candidates and employers often use that wording. If a profile says ITIL Foundation, it is usually understood in that current context.
A freelancer with ITIL Foundation is a strong fit for service desk work, IT operations support, process coordination, and service management consulting. It is also useful for project professionals who work close to live services and need to understand handover and support processes. Companies often value it when they need structure more than deep tool expertise.
ITIL Foundation covers the core concepts and common practices at a broad level. Higher ITIL certifications go deeper into specific areas such as managing professional work, strategy, or advanced practice topics. Foundation tells you the freelancer knows the framework; higher levels tell you where they have specialized.
Before pursuing ITIL Foundation, a candidate should be comfortable with basic IT terms and willing to learn a structured way of thinking about services. No deep prior certification is usually needed for an entry-level start. The exam focus is on understanding concepts and applying them to realistic service situations.
In Zurich, ITIL Foundation is useful when teams need consistent service processes across local and international stakeholders. It can matter in finance, enterprise IT, shared services, and regulated environments where clear change and incident handling are important. It is especially helpful when work must fit existing service management routines.
ITIL Foundation is part of the current PeopleCert certification path, so renewal rules depend on the active certification scheme and your wider portfolio. Professionals should always check the latest maintenance requirements from PeopleCert before assuming the certificate stays active without action. If you hire for a long project, it is sensible to confirm the status on the freelancer’s profile.
Projects that touch IT service delivery, support operations, incident management, or change coordination often benefit from ITIL Foundation. It also helps in service transition, process improvement, and internal training work. The certification is most useful when the project needs order, clear roles, and predictable service handling.
The average hourly rate for freelancers with ITIL Foundation in Zurich, CH is 119 €, which corresponds to a daily rate of about 952 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Zurich, CH, 100% hold at least a Bachelor's degree and 70% hold at least a Master's degree.
On average, freelancers with ITIL Foundation in Zurich, CH have 24 years of professional experience, with a single engagement typically lasting around 2.5 years.
The most common languages among freelancers with ITIL Foundation in Zurich, CH are German (100%), English (100%), and French (25%).
The most common industries among freelancers with ITIL Foundation in Zurich, CH are Information Technology (100%), Banking and Finance (75%), and Professional Services (67%).
The most common business areas among freelancers with ITIL Foundation in Zurich, CH are Information Technology (100%), Project Management (100%), and Operations (75%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Zurich 
Geneva Basel Bern Request a free demo
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Philipp Thomaschewski
FRATCH CEO
