ITIL Foundation
professionals in Austria, matched in minutes from over 15,000 CVs with the power of AI.Strong IT service management starts with clear processes, incident handling, change control, and service quality basics. ITIL Foundation holders bring a common language for support teams, operations, and governance, with fast, precise matching to vetted freelancers who hold this certification.
Meet FRATCH ITIL Foundation in Austria
Peter Gastberger
Last position:
Senior IT Project Manager at REWE Group
Datacenter audit and subsequent transformation program
- Initial situation: After a critical outage, the datacenter was seen as the cause. A classic audit was to be put out to tender.
- My diagnosis: The technical architecture was not the core problem. What really mattered were the incident, diagnosis, and restart processes, as well as missing transparency around costs and dependencies.
- Impact: The audit was handled pragmatically in-house. The results and budget basis became the foundation for a multi-year international transformation program. After that, I continued as the preferred candidate for a central transformation stream.
Stavros Vougioukas
Last position:
Transformation & Change Lead (Freelance) at Sanofi
- Led the global transformation of Talent Operations by inhousing recruitment technologies, processes, and teams, reducing over 20 external partners to 2, defining the strategy to hire hundreds of internal talent specialists, and redesigning organisational structures and processes worldwide.
- Drove gap analyses and impact assessments and led the global rollout of Beamery, HireVue, and Paradox, covering solution design, pilot markets, global deployment, and hypercare, ensuring smooth market transitions and standardised operations.
- Developed and maintained detailed project plans, timelines, milestones, RAID logs, and governance routines, leveraging SharePoint as the central platform for programme documentation, rollout artefacts, approvals, and decision tracking.
- Coordinated cross-functional stakeholders including HR, IT, regional teams, and external vendors, using SharePoint-based documentation and governance frameworks to align requirements, manage dependencies, and resolve delivery issues.
- Conducted gap analyses and impact assessments across Paradox, Beamery, and Workday to ensure pilot readiness and global launch success, with outputs captured and governed through SharePoint.
- Built and executed comprehensive change management plans using ADKAR methodology, covering stakeholder mapping, communications, training, and adoption activities, supported by SharePoint-hosted enablement materials and rollout documentation.
- Broke down silos across regions and functions to drive adoption of new systems, processes, and ways of working.
- Tracked adoption metrics and user feedback post-deployment, driving continuous improvement in user experience and operational performance.
Michael Langer
Last position:
IAM Developer & IT Architect at Internationale Bank
Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance
Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements
Further development and configuration of recertification processes
Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)
Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards
Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles
Work in an agile Scrum team with daily communication, sprint planning and reviews
Coordination with testers, test managers and business departments to ensure quality and smooth production rollout
Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies
Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)
Reproduction of complex errors, identification of root causes and implementation of lasting fixes
Creation of technical analyses and recommendations for operations and further development
Sven Schneider
Last position:
Project management proof of concept for the introduction of new DWDM technology at Deutsche Telekom
Sub-project management for the POC
Requirements for network management coupling
Coordination of internal project teams
Evaluation of lab and test results
Proof of concept
Validation of the technical specification
Preparation for RFQ
Claus Eggersberger
Last position:
Senior IT Project Manager – Digitalization in Insurance & Telecommunications
Initiation, planning, management, and closing of multiple digitalization projects
Requirements management including proposal creation, technical concepts & process analyses
Stakeholder management (internal steering, external service providers, business units)
Resource & capacity planning, controlling, budget responsibility
Claim and change management (including escalation handling)
Project marketing & knowledge management
Quality assurance & risk management according to PMO standards
Implementation of a cloud-based solution in customer service (insurance)
Harmonization & digitalization of approval and contract processes
Reduced processing times by >20% through optimized workflows
Establishment of standardized project controlling with BI dashboard
Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2
Plamen Mirchev
Last position:
Head of Service & Operations Management at Raiffeisen Bank International
- Shaping service management framework as part of head office of RBI
- Service owner overseeing IT cloud services, accountable for overall quality, lifecycle, and success
- Managing customer relationships and satisfaction for 10 business units ensuring smooth business continuity and operations
- Single point of contact and service/process owner providing T-shaped expertise in IT domains, cloud platforms and services (AWS, Azure, Kubernetes, Salesforce, ServiceNow, Jira, Orca, CRM, GitHub, SFMC)
- ITSM/ITIL implementation and mentoring including design, definition, mapping, and execution
- Change and release management, UAT/test assurance, major incident management, SDLC management
- Managing regulatory and audit requirements, DORA, GDPR, ITPF compliance and reporting
- Acting as a point of escalation for complex customer issues, resolving conflicts, fostering a customer-centric culture
- People management: leading and managing service delivery teams, DevOps, vendors, and third-party teams
- Cross-tribe service delivery and contract management: KPIs, SLAs, OLAs, RPO, RTO, BCM/SCM management
- Agile/Scrum process delivery governance, stakeholder communication, and budget/cost management
Jerry Bousardo
Last position:
Owner at DIGIPM Consulting e.U.
From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.
From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.
Tomas Jiskra
Last position:
Senior Agile Project Management / Professional Scrum Mastery at BRZ - Federal Computing Center (Federal Ministry of Finance)
- Deputy project manager for one of the largest projects in the Customs Union Code program, CEIS CDA for the Federal Ministry of Finance
- Budget planning and control
- Negotiations and ongoing communication with all relevant stakeholders
- Risk identification and assessment, and development of risk mitigation strategies
- Creation and implementation of action strategies to achieve project goals
- Efficient resource planning and allocation to support project requirements
- Managing the release process using agile methods and coordinating sprints for analysis, development, and testing phases
- Process optimizations and regular reporting for progress monitoring and decision making
Christian Werner
Last position:
EHF.at
- Further development and ongoing maintenance of the existing WordPress site for EHF.at to revamp the responsive design and improve usability on mobile devices.
- Integration of WooCommerce into the existing site for full e-commerce functionality and digitization of the team sports apparel sales process.
- Implementation and configuration of an automated newsletter system to strengthen customer loyalty through regular updates and personalized offers.
- Ongoing maintenance including regular updates, performance optimizations, and security checks to keep the site up-to-date and functional.
- Project-related technical activities: PHP, CSS, and JavaScript.
Raphael Mulenda
Last position:
Team Lead / Head of Service Desk & Field Service at B&R Industrial Automation (ABB)
- Owned day-to-day IT operations for Service Desk, Field Service, and on-call support, ensuring business continuity for a multi-site environment
- Led the transition from Lotus Notes incident tracking to ServiceNow, defining process design, workflows, roles, and reporting
- Implemented a modern telephony system with integrated reporting, enabling real-time visibility of volumes, wait times, and SLA adherence
- Launched a customer self-service portal and on-site walk-in support model to improve first-contact resolution and user experience
- Designed, documented, and rolled out SLAs, delivering targeted training for engineers and stakeholders to drive adoption and compliance
- Acted as process owner for service operations, establishing operating procedures, request/change/incident interfaces, and quality controls
- Partnered with business and IS/OT stakeholders to prioritize demand, reduce operational risk, and improve service reliability
Azhar Imanalieva
Last position:
Requirements Engineer at Raiffeisen Software GmbH
- Analyze and document customer requirements
- Create product and product feature concepts
- Support release planning
- Coordinate requirement implementations
- Work closely with developers and clients
- Provide customer support for technical and functional questions
- Design concepts in Figma
Sergiu Mocian
Last position:
IT Project Manager & Transformation Lead at OMV
- Program delivery: set-up of strategic initiatives from ideation to execution, designing cross-divisional operating models that streamlined delivery across 6 business units.+
- Large scale initiatives: IT project manager of eMobility mobile app development for entire group, cross-country and multi-year initiative, with budget oversight of >2Mn and 20 FTEs.
- Product lifecycle management: delivered the end-to-end SDLC of a key B2B digital mobility application, successfully launching to 10 000+ users while managing vendor partnerships and system architecture.
- Vendor oversight: successfully negotiated and managed multi-vendor contracts, with negotiated contract value of 30% with no impact on scope.
- Architecture definition: definition of system architectures to ensure scalable, cost-effective solutions for the pricing, logistics and mobility domains, integration of 3 back-end systems.
- Digital transformation & coaching: supported group-wide agile maturity as a coach, upskilling pool of over 40 professionals in Product Management to increase delivery predictability and ensure value-driven approach.
Benjamin Auer
Last position:
Multi-Project Manager at Trading Company
- Setup of a new Data Warehouse (Budget ~€15M 2025 – 2026)
- Backend modernization project (Budget ~€5M 2025 – 2026)
- Standard software rollout with custom programming (Budget ~€9M 2025 – 2026)
Elke Zens
Last position:
Business Consultant, IT Service Provider, System Coach
- Consulting and support for companies in strategic and operational changes to increase efficiency and adaptability
- Leadership coaching: Development and support of executives to strengthen decision-making, team leadership and leadership competencies
- Change management: Design and implementation of change strategies for successful introduction of new processes and structures in digital transformation projects
- Process design: Analysis, optimization and redesign of business processes, including end-to-end process management
- Planning, control and implementation of complex IT projects
- Taking on roles such as Product Owner, Scrum Master and Agile Coach
- Project management and PMO: Managing interdisciplinary teams, resource management and monitoring budgets and schedules
- Requirements engineering and business analysis
- Documentation and release management
- Taking on temporary leadership roles to stabilize and develop teams and business areas
- Employee management: Responsibility for leading and developing teams in challenging phases
- Strategic stabilization through implementation of sustainable measures
- Operational implementation of projects
Thomas Winkler
Last position:
SAP Solution Architect, Focused Build Coach, Senior Consultant at Support 4 Enterprises
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ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.8 years
Positions per freelancer
10
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
79%
Master's degree or higher
68%
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 27 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification in Austria are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates for ITIL Foundation in Austria
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 27 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the certification
What it covers
ITIL Foundation is the entry-level certification for IT service management. It shows that a person understands the core ideas behind delivering, supporting, and improving IT services in a structured way.
- Service value and the purpose of IT service management
- Incident, problem, change, and request handling
- Basic service design, delivery, and improvement concepts
- Shared language for business and IT teams
What holders know
A person with ITIL Foundation can work with service processes without treating them as theory only. They understand how day-to-day support work connects to business continuity, user satisfaction, and controlled change.
- How to classify and prioritize service work
- Why clear ownership and escalation paths matter
- How to support consistent service levels
- How improvement is built into normal operations
Typical profiles
This certification is common among service desk staff, IT support specialists, operations coordinators, service delivery professionals, and junior process managers. It is also useful for freelancers who help teams clean up support routines or introduce a more mature service model.
In Austria, it is especially relevant when companies work with mixed internal and external teams and want a freelancer who can join quickly, communicate clearly, and use familiar ITIL terms from the start.
Why companies value it
For a company, ITIL Foundation signals practical process awareness, not deep specialization. A freelancer with this certificate is more likely to understand how to fit into established support structures and avoid confusion around roles, handovers, and service tickets.
- Better fit in service management and support environments
- Faster onboarding into established IT processes
- Clearer collaboration with operations and governance teams
- Useful for projects that need order, traceability, and steady service quality
Where it matters
ITIL Foundation is useful in internal IT, managed services, customer support operations, and transformation projects where service processes need tightening. It also helps when a team is standardizing how incidents, changes, and requests are handled across locations or vendors.
For Austrian companies, it can be a good sign in roles that require remote coordination as well as occasional on-site collaboration, especially where English is the working language across international teams.
Certification path
ITIL Foundation is the starting point for the broader ITIL qualification path from PeopleCert, formerly linked to AXELOS. It is designed as a foundation rather than an advanced specialist credential, so it is most valuable when paired with hands-on service management experience.
People usually prepare by studying the ITIL 4 framework, practicing the core terms, and learning how the model applies in real service environments. There is no need for deep prior specialization, but familiarity with IT support or service operations makes the content easier to use.
Frequently asked questions
Before you brief your next project: the most common questions about ITIL Foundation.
ITIL Foundation validates that the freelancer understands the basic structure of IT service management. It shows familiarity with core processes such as incident, problem, and change handling, plus the logic behind service improvement. For companies, that usually means less explanation is needed before the person can join a support or operations team.
In most current searches, ITIL Foundation and ITIL 4 Foundation are used to mean the same entry-level certification. ITIL 4 is the current framework name, while many people still say ITIL Foundation out of habit. When reviewing profiles, the important point is that the person holds the foundation-level certificate from the current ITIL framework.
ITIL Foundation fits people who work in IT support, service desk, operations, service delivery, or process coordination. It is also useful for freelancers who join teams that already use structured service management and need to speak the same process language. Companies often value it for roles that sit between technical work and business-facing service responsibility.
ITIL Foundation is most useful in projects and day-to-day work that depend on stable support processes. That includes incident handling, request fulfilment, change coordination, service transition, and service improvement work. It also helps in managed service setups where many people need to follow the same way of working.
ITIL Foundation gives the shared basics. It does not prove deep specialization in process design, service strategy, or advanced service management leadership. Advanced ITIL training is for people who need broader responsibility, while Foundation is enough for someone who must understand the framework and apply it correctly in practical work.
Most candidates prepare by learning the ITIL 4 concepts, key terms, and the logic of the service value system. A background in IT support, operations, or service management helps, but it is not mandatory. The goal is to understand how the framework works in real service situations, not to memorize theory in isolation.
ITIL Foundation is generally treated as an entry-level certification, so it is accessible to people starting in service management as well as experienced professionals moving into the field. Renewal depends on the current PeopleCert certification rules and can change over time. Before hiring or applying, it is worth checking the holder’s current status and whether their certificate is active.
In Austria, ITIL Foundation is useful when teams work across local and international environments and need a clear service language. It can help when collaboration happens partly on site and partly remotely, especially in organizations with structured IT operations. For companies, it is a practical signal that the freelancer can join formal service processes without a long ramp-up.
The average hourly rate for freelancers with ITIL Foundation in Austria is 104 €, which corresponds to a daily rate of about 836 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Austria, 79% hold at least a Bachelor's degree and 68% hold at least a Master's degree.
On average, freelancers with ITIL Foundation in Austria have 21 years of professional experience, with a single engagement typically lasting around 2.8 years.
The most common languages among freelancers with ITIL Foundation in Austria are German (100%), English (100%), and French (23%).
The most common industries among freelancers with ITIL Foundation in Austria are Information Technology (90%), Professional Services (55%), and Banking and Finance (45%).
The most common business areas among freelancers with ITIL Foundation in Austria are Information Technology (100%), Operations (84%), and Project Management (81%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Vienna Graz 
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Philipp Thomaschewski
FRATCH CEO
