ITIL Foundation
certification in Vienna in minutes from over 15,000 CVs with our AI-driven matching.Empower your IT operations with freelancers skilled in modern service value systems, incident management, and continual improvement. FRATCH connects you with vetted ITIL-certified specialists in Vienna through fast, precise AI matching.
Meet FRATCH ITIL Foundation Certified Professionals in Vienna
Peter Gastberger
Last position:
Senior IT Project Manager at REWE Group
Datacenter audit and subsequent transformation program
- Initial situation: After a critical outage, the datacenter was seen as the cause. A classic audit was to be put out to tender.
- My diagnosis: The technical architecture was not the core problem. What really mattered were the incident, diagnosis, and restart processes, as well as missing transparency around costs and dependencies.
- Impact: The audit was handled pragmatically in-house. The results and budget basis became the foundation for a multi-year international transformation program. After that, I continued as the preferred candidate for a central transformation stream.
Michael Langer
Last position:
IAM Developer & IT Architect at Internationale Bank
Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance
Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements
Further development and configuration of recertification processes
Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)
Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards
Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles
Work in an agile Scrum team with daily communication, sprint planning and reviews
Coordination with testers, test managers and business departments to ensure quality and smooth production rollout
Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies
Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)
Reproduction of complex errors, identification of root causes and implementation of lasting fixes
Creation of technical analyses and recommendations for operations and further development
Benjamin Auer
Last position:
Multi-Project Manager at Trading Company
- Setup of a new Data Warehouse (Budget ~€15M 2025 – 2026)
- Backend modernization project (Budget ~€5M 2025 – 2026)
- Standard software rollout with custom programming (Budget ~€9M 2025 – 2026)
Plamen Mirchev
Last position:
Head of Service & Operations Management at Raiffeisen Bank International
- Shaping service management framework as part of head office of RBI
- Service owner overseeing IT cloud services, accountable for overall quality, lifecycle, and success
- Managing customer relationships and satisfaction for 10 business units ensuring smooth business continuity and operations
- Single point of contact and service/process owner providing T-shaped expertise in IT domains, cloud platforms and services (AWS, Azure, Kubernetes, Salesforce, ServiceNow, Jira, Orca, CRM, GitHub, SFMC)
- ITSM/ITIL implementation and mentoring including design, definition, mapping, and execution
- Change and release management, UAT/test assurance, major incident management, SDLC management
- Managing regulatory and audit requirements, DORA, GDPR, ITPF compliance and reporting
- Acting as a point of escalation for complex customer issues, resolving conflicts, fostering a customer-centric culture
- People management: leading and managing service delivery teams, DevOps, vendors, and third-party teams
- Cross-tribe service delivery and contract management: KPIs, SLAs, OLAs, RPO, RTO, BCM/SCM management
- Agile/Scrum process delivery governance, stakeholder communication, and budget/cost management
Jerry Bousardo
Last position:
Owner at DIGIPM Consulting e.U.
From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.
From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.
Tomas Jiskra
Last position:
Senior Agile Project Management / Professional Scrum Mastery at BRZ - Federal Computing Center (Federal Ministry of Finance)
- Deputy project manager for one of the largest projects in the Customs Union Code program, CEIS CDA for the Federal Ministry of Finance
- Budget planning and control
- Negotiations and ongoing communication with all relevant stakeholders
- Risk identification and assessment, and development of risk mitigation strategies
- Creation and implementation of action strategies to achieve project goals
- Efficient resource planning and allocation to support project requirements
- Managing the release process using agile methods and coordinating sprints for analysis, development, and testing phases
- Process optimizations and regular reporting for progress monitoring and decision making
Azhar Imanalieva
Last position:
Requirements Engineer at Raiffeisen Software GmbH
- Analyze and document customer requirements
- Create product and product feature concepts
- Support release planning
- Coordinate requirement implementations
- Work closely with developers and clients
- Provide customer support for technical and functional questions
- Design concepts in Figma
Sergiu Mocian
Last position:
IT Project Manager & Transformation Lead at OMV
- Program delivery: set-up of strategic initiatives from ideation to execution, designing cross-divisional operating models that streamlined delivery across 6 business units.+
- Large scale initiatives: IT project manager of eMobility mobile app development for entire group, cross-country and multi-year initiative, with budget oversight of >2Mn and 20 FTEs.
- Product lifecycle management: delivered the end-to-end SDLC of a key B2B digital mobility application, successfully launching to 10 000+ users while managing vendor partnerships and system architecture.
- Vendor oversight: successfully negotiated and managed multi-vendor contracts, with negotiated contract value of 30% with no impact on scope.
- Architecture definition: definition of system architectures to ensure scalable, cost-effective solutions for the pricing, logistics and mobility domains, integration of 3 back-end systems.
- Digital transformation & coaching: supported group-wide agile maturity as a coach, upskilling pool of over 40 professionals in Product Management to increase delivery predictability and ensure value-driven approach.
Thomas Winkler
Last position:
SAP Solution Architect, Focused Build Coach, Senior Consultant at Support 4 Enterprises
Thomas Lücke
Last position:
Interim Director of Telecommunications Operations at Plusnet
- Leading and restructuring operations departments
- Transforming into a digital ISP
- Managing support for telecommunications services (FTTx, xDSL, voice, DWDM, access)
- Network operations center (NOC)
- Managing customer satisfaction
Octavian Golea
Last position:
Oracle DWH Analyst at Infomotion Gmbh
Oracle PL/SQL, Oracle SQL, ITIL
Wilhelm Lutz
Last position:
Office365 2nd Level Support at Freelance Work
- Support for Excel, Word, PowerPoint, Access, Outlook Classic, Outlook Web Access (OWA), New Outlook, and Teams
- Resolving critical OneDrive and SharePoint synchronization problems, including Windows drive error checks
- Conducting focused training to reduce user errors and increase awareness of potential issues
Christian Mayr
Last position:
Senior Feature Engineer - Banking at start.me app e.U.
- Requirements engineering & business analysis
- Architecture responsibility for core banking extensions
- Interface modeling for third-party systems (TiGital, ESA, ÖNB)
- AML, KYC & payment reporting
Discover over 15,000 top freelancers
ITIL Foundation Certified Professionals statistics
Aggregated from the professional profiles of matched freelancers.
Experience
20 years
Position duration
2.7 years
Positions per freelancer
10
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
91%
Master's degree or higher
73%
Certifications per freelancer
7
Most common languages
German, English, Spanish
Speak two or more languages
100%
Based on our profile pool as of 26 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification in Vienna are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates for ITIL Foundation Certified Professionals in Vienna
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the certification
What is the ITIL Foundation Certification?
The ITIL Foundation credential validates a fundamental understanding of the ITIL 4 framework. It introduces the IT Service Management lifecycle and how modern IT service organizations operate. Professionals holding this certificate understand how to align IT services with broader business strategy to deliver maximum value.
Core Competences of ITIL Certified Experts
Freelancers who hold this certification have mastered a standardized vocabulary and set of practices for IT service delivery. They bring structured methodologies to technical teams, ensuring that service updates and operational changes occur with minimal disruption.
- Service Value System alignment
- Continual improvement methodologies
- Incident and change enablement practices
- Service level management and feedback loops
Why Companies in Vienna Hire ITIL Freelancers
Businesses in the Vienna metropolitan area increasingly require structured service management frameworks to manage complex hybrid infrastructures. Local enterprises and organizations rely on ITIL-aligned freelancers to streamline service desks, transition legacy systems to the cloud, and establish clear operational guidelines. These experts often bridge the gap between technical departments and business stakeholders, speaking both German and English to ensure smooth collaboration across regional teams.
Typical Project Roles for Certified Specialists
The principles validated by this PeopleCert qualification apply across various corporate initiatives. Freelancers with this background typically excel in roles such as service desk managers, IT project coordinators, systems administrators, and business analysts. They ensure that daily operations run smoothly while supporting digital transformation projects.
Frequently asked questions
The facts hiring teams ask for most often when it comes to ITIL Foundation Certified Professionals.
An ITIL Foundation certificate proves that a professional understands the core concepts of IT service management. It validates their knowledge of the service value chain and key operational practices. This ensures they can immediately integrate into structured IT environments.
The newer ITIL 4 Foundation focuses heavily on digital transformation, agile methodologies, and collaborative value creation. While the older version emphasized structured lifecycles and rigid processes, the current framework aligns more closely with modern DevOps practices.
This credential is ideal for system administrators, IT support specialists, project managers, and business analysts. Anyone working within an organization that relies on structured IT services benefits from holding the ITIL Foundation designation.
Yes, many corporate offices and public institutions in Vienna require IT service management specialists who follow standardized frameworks. Hiring an ITIL Foundation freelancer ensures your local or remote team speaks the same operational language, reducing onboarding time.
Many Austrian enterprises operate in German, but their IT departments often use English for international alignment. A freelance expert with an ITIL Foundation certificate in this region typically communicates effectively in both languages to coordinate between local support teams and global partners.
There are no formal prerequisites for taking the exam. Candidates can prepare through self-study or accredited training courses before sitting for the assessment, which is administered globally by PeopleCert.
Under the current guidelines issued by the governing body, the ITIL Foundation certificate requires periodic renewal. Professionals can maintain their active status by earning professional development points, taking further advanced courses, or retaking the examination.
Absolutely. Because modern ITIL practices incorporate agile and lean principles, an ITIL Foundation freelancer in Vienna is well-equipped to support agile transformations. They help traditional IT departments transition to faster, more iterative service delivery models without losing operational stability.
The average hourly rate for freelancers with ITIL Foundation Certified Professionals in Vienna is 101 €, which corresponds to a daily rate of about 808 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation Certified Professionals in Vienna, 91% hold at least a Bachelor's degree and 73% hold at least a Master's degree.
On average, freelancers with ITIL Foundation Certified Professionals in Vienna have 20 years of professional experience, with a single engagement typically lasting around 2.7 years.
The most common languages among freelancers with ITIL Foundation Certified Professionals in Vienna are German (100%), English (100%), and Spanish (31%).
The most common industries among freelancers with ITIL Foundation Certified Professionals in Vienna are Information Technology (85%), Banking and Finance (69%), and Professional Services (46%).
The most common business areas among freelancers with ITIL Foundation Certified Professionals in Vienna are Information Technology (100%), Project Management (92%), and Operations (85%).
FRATCH ITIL Foundation Certified Professionals main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Vienna 
Graz Request a free demo
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