ServiceNow Experts in Vienna
in minutes from over 15,000 CVs with the power of AI.Hire experts who build and support ServiceNow workflows, ITSM and CMDB setups, and custom Now Platform integrations for Vienna-based teams and remote delivery alike. FRATCH matches you fast with vetted, available freelancers who fit the scope.
Meet FRATCH Experts in Vienna, who have recently used ServiceNow
Michael Langer
Last position:
IAM Developer & IT Architect at Internationale Bank
Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance
Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements
Further development and configuration of recertification processes
Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)
Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards
Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles
Work in an agile Scrum team with daily communication, sprint planning and reviews
Coordination with testers, test managers and business departments to ensure quality and smooth production rollout
Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies
Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)
Reproduction of complex errors, identification of root causes and implementation of lasting fixes
Creation of technical analyses and recommendations for operations and further development
Plamen Mirchev
Last position:
Head of Service & Operations Management at Raiffeisen Bank International
- Shaping service management framework as part of head office of RBI
- Service owner overseeing IT cloud services, accountable for overall quality, lifecycle, and success
- Managing customer relationships and satisfaction for 10 business units ensuring smooth business continuity and operations
- Single point of contact and service/process owner providing T-shaped expertise in IT domains, cloud platforms and services (AWS, Azure, Kubernetes, Salesforce, ServiceNow, Jira, Orca, CRM, GitHub, SFMC)
- ITSM/ITIL implementation and mentoring including design, definition, mapping, and execution
- Change and release management, UAT/test assurance, major incident management, SDLC management
- Managing regulatory and audit requirements, DORA, GDPR, ITPF compliance and reporting
- Acting as a point of escalation for complex customer issues, resolving conflicts, fostering a customer-centric culture
- People management: leading and managing service delivery teams, DevOps, vendors, and third-party teams
- Cross-tribe service delivery and contract management: KPIs, SLAs, OLAs, RPO, RTO, BCM/SCM management
- Agile/Scrum process delivery governance, stakeholder communication, and budget/cost management
Zoran Jovanovic
Last position:
Technical Writer – Implementation of the BNPP IT PROD SEC Service Catalog at BNP Paribas Germany
Design, authorship and finalization of the IT PROD SEC service catalog with eight standardized security services (S-ID001–S-ID008).
Development of consistent service components & deliverables, RACI assignments and SLA and KPI definitions for each service.
Integration of BaFin document requirements under DORA into the service descriptions.
Coordination with IT, compliance, risk and operations teams to validate all service descriptions.
Specifically for governance & monitoring: definition of governance cadence, evidence delivery processes, audit support and definition of measurable KPIs and measurement methods.
Ensuring that all services are standardized, measurable and documented in an audit-proof manner.
Result: Approved service catalog with eight services as a binding basis for delivery, governance and audits; transparent SLAs/KPIs for each service and DORA/BAIT/MaRisk-compliant documentation with clear responsibilities and evidence trails.
Technologies and tools: Confluence, Jira, ServiceNow, Microsoft PowerPoint, Microsoft Visio, Office 365.
Jerry Bousardo
Last position:
Owner at DIGIPM Consulting e.U.
From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.
From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.
Tomas Jiskra
Last position:
Senior Agile Project Management / Professional Scrum Mastery at BRZ - Federal Computing Center (Federal Ministry of Finance)
- Deputy project manager for one of the largest projects in the Customs Union Code program, CEIS CDA for the Federal Ministry of Finance
- Budget planning and control
- Negotiations and ongoing communication with all relevant stakeholders
- Risk identification and assessment, and development of risk mitigation strategies
- Creation and implementation of action strategies to achieve project goals
- Efficient resource planning and allocation to support project requirements
- Managing the release process using agile methods and coordinating sprints for analysis, development, and testing phases
- Process optimizations and regular reporting for progress monitoring and decision making
Alexander Kohl
Last position:
Senior Manager, Project Management, Scrum, Recruiting, Business Development, Sales at Accilium GmbH
- Focus on digital transformation in the energy and mobility sector, including SAP R3 transition to S/4HANA
- Project management and requirements engineering in the energy sector (workshops, requirement specification creation, process development)
- Advice on the mobility strategy for public transport/transport of Stadtwerke Wien
- Development of digital strategies for after-sales program at Daimler-Benz
Kalysbek Abykeshov
Last position:
ABAP and Fiori Developer at Hugo Boss AG
- Analysis of business needs, technical specifications and development of solutions within SAP S/4HANA
- Application development and maintenance with ABAP OO, SAP Gateway Builder, CDS Views, AMDP, Fiori, BRF+, SAP Fiori, RAP
- Refactoring, design and implementation of development objects from existing SAP-AFS infrastructure to new S4/HANA Fashion system
- Test driven development using ABAP Unit Test framework and peer reviews
- Extension of Fiori apps, standard programs, exits, BAdIs and enhancements
- Adaptation and performance optimization of ABAP custom code to make it HANA optimized
- Comprehensive technical documentation of concepts and solutions
Thomas Lücke
Last position:
Interim Director of Telecommunications Operations at Plusnet
- Leading and restructuring operations departments
- Transforming into a digital ISP
- Managing support for telecommunications services (FTTx, xDSL, voice, DWDM, access)
- Network operations center (NOC)
- Managing customer satisfaction
Jörg Pallanich
Last position:
Freelance IT Project Manager / Business Analyst at A1 Telekom Austria AG
Project: Infrastructure Selling Tool
Joint development and documentation of the target process for infrastructure sales to business customers
Cross-functional coordination to find solutions
Overseeing implementations in the CRM system
Coordination of a field trial
Project: FTTH expansion program
Analysis and documentation of the project environment
Process definition in the FTTH expansion program
Specification of IT requirements from the B2B business unit in the form of epics and user stories
Project management with regard to IT implementations in a business context
Project: Product launch "Cyber Defense Business"
Definition of the sales to activation process
Specification of IT requirements for implementation in the A1 Marketplace and interface to ServiceNow
Project management with regard to IT implementations
Ninoslav Stanojevic
Last position:
Senior Functional Consultant, SAP TM Stream Lead at BearingPoint GmbH
- Played a key role in implementing SAP TM (Embedded) for a large S4 greenfield transformation project, including scoping, designing and execution
- Modeled and documented business processes
- Worked with key business stakeholders to analyze processes and identify improvement and optimization areas
- Collaborated with cross-functional teams to implement and optimize transportation planning and execution processes, including EWM, SD (Sales), and MM (Sourcing)
- Requirements engineering
- Developed and delivered SAP TM training plans and materials
- Created test cases and test plans
- Conducted on-site training sessions in Germany and Shanghai across all SAP TM areas, from Transportation Planning, Execution & Event Management, and Charge Management (including freight agreement setup) to Analytics & Reporting
- Provided Level 1, 2, and 3 support (L3 for standard customization) during all testing phases (SIT, UAT, Hypercare)
- Customization and implementation focusing on Freight Unit & Freight Order Management including Transportation Planning & Transport Cockpit, charge calculation and freight settlement
- Performed error analysis and replication, processed and self-corrected standard customizations, forwarded issues to developers and retested
- Designed and implemented TM forms in cooperation with a developer
- Set up functional and technical design specifications
- Acted as a bridge between the customer (business, IT, key users) and developers to implement business requirements
- Backlog management (prioritizing, detailing requirements, estimating efforts, etc.)
Peter Klosa
Last position:
Sabbatical
Discover over 15,000 top freelancers
Statistics of experts using ServiceNow
Aggregated from the professional profiles of matched freelancers.
Experience
23 years
Position duration
2.3 years
Positions per freelancer
13
Top business areas
Information Technology, Operations, Project Management
Top industries
Banking and Finance, Information Technology, Professional Services
Certification focus areas
Information Technology, Project Management, Strategy
Bachelor's degree or higher
100%
Master's degree or higher
100%
Certifications per freelancer
7
Most common languages
German, English, Russian
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Vienna are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Vienna using ServiceNow
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
ServiceNow work
ServiceNow is used to run service management, automate approvals, and connect work across IT, HR, finance, and operations. Strong experts shape the Now Platform so teams can log requests, route tasks, and keep service data in one place.
What experts deliver
- ITSM setups for incidents, requests, problems, and changes
- CMDB structure, data cleanup, and discovery alignment
- Workflow design, catalog items, and approvals
- Integration work with identity, messaging, and other enterprise tools
Skills that matter
Good ServiceNow professionals know scripting, data models, roles, and security boundaries. They also work with Flow Designer, IntegrationHub, REST APIs, and reporting so the platform stays usable after launch.
When companies bring them in
Teams usually need freelance help when a rollout is delayed, a workflow is too custom, or an upgrade touches many connected modules. They also bring in specialists for audits, technical debt cleanup, and governance around Vienna-based operations that need clear handoffs and documentation.
Signs you need support
- Requests are handled in email instead of the platform
- Catalog and workflow logic has grown hard to maintain
- The CMDB is incomplete or unreliable
- Integrations break after changes or upgrades
- Reporting does not match how the business works
What strong specialists do
Strong ServiceNow experts do more than configure screens. They translate process needs into stable platform design, keep custom code small, and document decisions so internal teams can maintain the system. They also understand when to use standard features instead of custom builds.
Frequently asked questions
Not sure where to start with ServiceNow? These answers cover the essentials.
ServiceNow is used to manage service requests, incidents, change work, and broader business workflows in one system. Companies also use it for asset tracking, knowledge, onboarding, and approvals when they want a controlled process instead of scattered email threads.
ServiceNow is the vendor and product family, while the Now Platform is the application and workflow layer people build on. In practice, searchers may use both names when they mean the same environment for ITSM, custom apps, and automation.
ServiceNow is often chosen when a company wants a broader enterprise platform with stronger workflow, CMDB, and governance options. Jira Service Management is often simpler for teams already centered on Atlassian, while BMC Helix is a common alternative in larger service operations. The best choice depends on process depth, integration needs, and how much customization is acceptable.
A strong ServiceNow specialist usually knows scripting, API integration, data modeling, and role-based security. Experience with Flow Designer, IntegrationHub, reporting, and ITIL-style process design is also useful when the work touches enterprise service management.
For a small fix or a limited workflow change, one focused specialist can be enough. For a broader rollout, CMDB cleanup, or multiple connected modules, companies usually want someone who has handled design, configuration, and support together rather than only one part of the stack.
Many ServiceNow tasks can be handled remotely because the work is mostly configuration, workshops, and testing. On-site time in Vienna can still help for stakeholder interviews, process mapping, and go-live support when teams want faster decisions and closer alignment.
Look for clear examples of delivered workflows, maintainable configuration, and clean integration decisions. Good ServiceNow experts explain trade-offs, document their work, and avoid unnecessary custom code that makes future upgrades harder.
Freelancers should expect to work with process owners, not only technical contacts, because ServiceNow projects often mix service design and platform setup. It helps to clarify module scope, governance rules, testing responsibilities, and which systems must connect before the work starts.
The average hourly rate of freelancers in Vienna, Austria who have used ServiceNow in their recent projects is 108 €, which corresponds to a daily rate of about 864 € based on an 8-hour working day.
Of the freelancers in Vienna, Austria who have used ServiceNow in their recent projects, 100% hold at least a Bachelor's degree and 100% hold at least a Master's degree.
On average, freelancers in Vienna, Austria who have used ServiceNow in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 2.3 years.
The most common languages among freelancers in Vienna, Austria who have used ServiceNow in their recent projects are German (100%), English (100%), and Russian (36%).
The most common industries among freelancers in Vienna, Austria who have used ServiceNow in their recent projects are Banking and Finance (82%), Information Technology (64%), and Professional Services (64%).
The most common business areas among freelancers in Vienna, Austria who have used ServiceNow in their recent projects are Information Technology (100%), Operations (91%), and Project Management (91%).
Main locations of FRATCH Experts, who have recently used ServiceNow
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Vienna 
Graz Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
