Zoran Jovanovic
Senior IT PM & Governance & Operational Resilience Consultant | Financial Services
Experience
Technical Writer – Implementation of the BNPP IT PROD SEC Service Catalog
BNP Paribas Germany
Design, authorship and finalization of the IT PROD SEC service catalog with eight standardized security services (S-ID001–S-ID008).
Development of consistent service components & deliverables, RACI assignments and SLA and KPI definitions for each service.
Integration of BaFin document requirements under DORA into the service descriptions.
Coordination with IT, compliance, risk and operations teams to validate all service descriptions.
Specifically for governance & monitoring: definition of governance cadence, evidence delivery processes, audit support and definition of measurable KPIs and measurement methods.
Ensuring that all services are standardized, measurable and documented in an audit-proof manner.
Result: Approved service catalog with eight services as a binding basis for delivery, governance and audits; transparent SLAs/KPIs for each service and DORA/BAIT/MaRisk-compliant documentation with clear responsibilities and evidence trails.
Technologies and tools: Confluence, Jira, ServiceNow, Microsoft PowerPoint, Microsoft Visio, Office 365.
Technical Writer – Creation of Standardized Operating Procedures under DORA
Deutsche Rückversicherung AG
Supported the operationalization of regulatory requirements from the Digital Operational Resilience Act (DORA) with a focus on the written fixed order.
Designed and created Standard Operating Procedures (SOPs) for key DORA areas.
Structured the SOPs into sub-processes with detailed individual steps, clear activities, roles, escalation paths and evidence trails.
Revised and harmonized existing policies to meet the written fixed order requirements under DORA.
Ensured that operational implementation, responsibilities and regulatory compliance were always transparent and verifiable.
Result: Complete set of DORA-compliant SOPs with clear sub-process structures and audit-ready documentation, along with successfully revised policies to strengthen operational resilience.
Technologies and tools: Microsoft Word, Microsoft Visio, Office 365.
DORA Expert – Adapting BCM Processes to DORA Requirements
Lloyds Bank GmbH Germany
Analyzed existing Business Continuity Management (BCM) processes in view of DORA RTS 86 Article 26.
Identified gaps against regulatory requirements and developed a tailored action catalog to close these gaps.
Revised all existing Business Continuity Plans (BCPs) to include all nine relevant scenarios with a focus on third-party dependencies.
Defined test strategies to verify the effectiveness of the BCPs and held regular alignments with IT, risk management and compliance.
Adapted the BCPs to the technical and organizational specifics of Lloyds Bank Germany.
Result: Fully revised, DORA-compliant Business Continuity Plans; enhanced operational and digital resilience, implemented a regular testing plan including RTO/RPO definitions and emergency communication channels, and prepared for supervisory reviews.
Technologies and tools: Office 365, Confluence, Jira.
DORA Expert – Support in Implementing DORA Compliance
Börse Stuttgart Group
Supported the implementation of measures to ensure compliance with the Digital Operational Resilience Act (DORA).
Developed and implemented the Digital Operational Resilience (DOR) strategy to increase resilience and reduce risk.
Adapted the 2025 outsourcing strategy to meet DORA requirements.
Created standardized operating procedures and updated policies according to BaFin document requirements under DORA.
Designed and introduced optimized processes for information security incident management to improve reporting obligations and response times.
Analyzed existing IT systems and supported continuous improvements to the security architecture.
Worked closely with internal departments (IT, compliance, risk management) and external service providers, including KPMG.
Result: Enhanced DOR strategy, adapted 2025 outsourcing strategy, accurate data representation in the information register, and sustained improvement of security concepts.
Technologies and tools: Confluence, Monday, Jira, Microsoft PowerPoint, Microsoft Visio, VMware, Office 365.
BAIT/MaRisk/DORA Expert – Support in Implementing DORA Compliance
Solaris SE (formerly Solarisbank Group AG)
Supported the implementation of the requirements of the Digital Operational Resilience Act (DORA) and regulatory requirements from BAIT and MaRisk.
Reviewed, redesigned and negotiated contracts with third parties to ensure BAIT, MaRisk and DORA compliance.
Developed a comprehensive SLA and control framework covering all DORA/RTS requirements.
Revised and redesigned policies for IT governance, ICT risk management, information security management, monitoring, outsourcing and procurement.
Ensured that BaFin document requirements under DORA were met.
Adapted the outsourcing strategy to DORA and MaRisk requirements.
Designed the Digital Operational Resilience (DOR) strategy to strengthen the operational resilience of the IT infrastructure.
Developed the IT asset management strategy and supported the implementation of the information network under DORA.
Created a risk-based methodology (tool) for evaluating PS 951, ISAE 3402, SOC 1, SOC 2, SOX, PCI DSS and KRITIS audit reports.
Trained employees in third-party risk management and created a procedure for audits.
Assisted in conducting and evaluating audit reports of key service providers and suppliers.
Responsible for creating the information register.
Result: Successful adaptation of IT and security processes to BAIT, MaRisk and DORA/RTS; introduction of an SLA and control framework and a risk-based audit report evaluation to increase organizational resilience.
Technologies and tools: Confluence, Jira, Microsoft PowerPoint, Microsoft Visio, Office 365.
IT Program Manager – Expert in IT Infrastructure Sourcing
Credit Agricole S.A. at CreditPlus Bank AG
Responsibility for developing an IT infrastructure strategy and an IT sourcing strategy, managed as separate but closely linked projects.
Using the IT infrastructure strategy as the parent project for the IT sourcing strategy to address missing infrastructure components in sourcing.
Focusing on risk reduction, enhanced information security and smoother operations in the German subsidiary.
Ensuring the on-time delivery of a comprehensive Request for Proposal (RfP).
Performing an as-is analysis of the information network, planning and design, operationalization and transformation up to the Future Mode of Operation (FMO).
Defining four work packages for the IT infrastructure strategy: Business Applications (EDC), Network & Network Security (COM), User Help Desk (UHD), End User Computing (EUC).
Structuring the IT sourcing strategy in phases: Discovery, RfP Setup, RfP On-Going, Contracting, Transition Transformation, CMO+ and FMO.
Incorporating the work packages into two RfP lots.
Leading alignments and negotiations with Information Security, Procurement, Legal, Outsourcing (Third-Party Risk Management), Internal Audit, Compliance, BCP and Data Protection.
Reporting to the Board and the Steering Committee.
Reviewing existing IT sourcing contracts and managing external service providers (KPMG, METRIC Sourcing Advisory, EY, Deutsche Telekom, among others).
Taking into account relevant regulatory requirements (EBA, BaFin BAIT/MaRisk, DORA, KRITIS, NIS2) and applying PMI, IT-GRC assessments and KPIs.
Technologies and Tools: Confluence, Jira, Microsoft PowerPoint, Microsoft Visio, Citrix.
IT Project Manager – Expert in the Re-Architecture of Group Risk Solutions
Erste Digital GmbH at ERSTE BANK GROUP AG
Participating in a group-wide project to modernize the architecture as part of the Credit Risk Architecture Modernisation Program of Erste Bank Group in Austria and CEE.
Goal-oriented consolidation and modernization of the entire risk portfolio, including replacing mainframe-based processing in Austria and harmonizing systems in the CEE countries.
Integrating new requirements (Basel IV-compliant rating models, early warning systems, property revaluations) into the target architecture.
Ensuring compatibility and performance of the new environment for batch processing and online workflows, as well as connecting internal and external data sources (e.g. KSV, CRIF).
Reviewing contracts, supervising service providers and renegotiating terms for the redesigned target environment.
Merging enabler and business epics in a proof of concept for functional validation.
Implementing an OpenShift environment for computing and using DB2 on zOS and PostgreSQL on RHEL for data management.
Preparing for the long-term replacement of the central ADABAS database for risk management through data replication and streaming.
Applying PMI, SAFe Lean Portfolio Management, IT-GRC assessments, KPIs and Lean Guardrails.
Result: A powerful, future-proof target architecture with improved performance, higher regulatory compliance and unified risk systems in Austria and CEE.
Technologies and Tools: Experian, FICO, SAS, Confluence, Jira, ITSM, ITAM, central authorization application, cross-platform banking applications, zOS, ADABAS, DB2, PostgreSQL, Google Cloud, Red Hat OpenShift Container Platform, Kafka.
Subproject Manager – Expert in Third Party Risk Management in the Financial Sector
USD AG at Deutsche Börse Group
Implementing measures from a BaFin special audit under KWG § 44 (P4 findings) in the area of Third Party Risk Management.
Assessing the current state of contracts and developing new contracting guidelines.
Planning processes and methods for assessments and audits as well as for reporting and monitoring.
Selecting and implementing a SaaS-based Third Party Risk Management software.
Using GRC methods according to OCEG and TPRM per Shared Assessments (Evaluate, Trust, Verify, Manage).
Conducting risk assessments based on SIG questionnaires in line with ISO 27001:2022, DORA, NIS 2.0, NIST and EBA.
Ensuring compliance with BAIT, KAIT, ZAIT, DORA, BaFin, MaRisk and international standards (ISO 27001:2022, NIS 2.0, EBA, NIST CSF).
Reviewing service and license agreements for regulatory and security requirements.
Managing stakeholders, ensuring project support and coordinating interfaces between internal and external departments.
Result: Successful mapping of internal data types and sources for asset management and contract management in the TPRM software; phased implementation plan; designed management, core and support processes including scorecards and decision matrices.
Technologies and Tools: Microsoft PowerPoint, Microsoft Visio, Citrix.
IT Project Manager – Senior Security Analyst
IBM Deutschland GmbH at Finanz Informatik GmbH (German Savings Banks Association)
Supporting the implementation of regulatory requirements from BaFin and EBA while ensuring IBM's contractual obligations.
Focusing on encrypted data transmission in a complex IT environment with IBM z Systems and AIX Power Systems.
Analyzing an environment with about 1,500 AIX Power Systems and one of the largest DB2 installations in Europe.
Identifying gaps in meeting requirements for encrypted data transmission in an environment with over 70 savings bank associations.
Preparing a final report with a detailed concept to address deficiencies and derive necessary action plans.
Defining technical interventions in applications, databases, web application servers and workstations in branches.
Creating a management summary to prioritize the program and the team backlog for an Enabler Agile Release Train (ART).
Documenting the as-is state and creating enabler epics.
Evaluating the IBM Global Security Kit (GSkit) in the DevOps environment.
Writing a specification document with user stories for all eight network routes in the ART.
Planning and coordinating internal processes with the Certification Authority (CA) and resource planning for enabler PIs in the ART.
Defining the Definition of Done and review processes for system testing, acceptance and maintenance.
Documenting audit and investigation capabilities as well as test procedures for use by internal IT compliance.
Regulations and Methodology: Implementing requirements from the BaFin circular dated 16.08.2021, BAIT, MaRisk, BIS; using PMI, SAFe (Product Owner/Product Manager), KPIs and Lean Guardrails.
Technologies and Tools: Confluence, Jira, ITSM, ITAM, central authorization application, cross-platform banking applications, zOS, AIX, DB2, RACF, GSkit, WebSphere, Apache.
IT Project Manager – Senior Innovation Engineer
BMC Strategy GmbH at Raiffeisen Software GmbH
Cost optimization through innovation in application development and enterprise architecture with a focus on relieving the mainframe.
Focusing on securities processing with GEOS Classic and Nostro and evaluating a platform switch to GEOS CORACT (SDS).
Creating transparency and evaluating the enterprise portfolio of mainframe applications to assess possible migrations to alternative platforms.
Considering the ongoing Agile transformation and agile working methods in the development value streams.
Ensuring compliance with regulatory requirements of the Austrian Financial Market Authority (FMA) in cooperation with consulting firms.
Using contract documents, budget figures and cost overviews across the entire IT portfolio as a basis for decisions.
Applying SAFe Lean Portfolio Management (Business Agility Assessment Toolkit, Portfolio Canvas, Lean Budget Guardrails, Participatory Budgeting, EPIC Hypothesis, Lean Business Case).
Developing a comparison of five economically viable options per application (e.g. redeveloping COBOL/PL/1 applications in Java, replacing with new applications or platform switch).
Working with the software provider to create an MVP and validate the business hypothesis.
Technologies and Tools: Confluence, Jira, mainframe system architecture & software (zOS, DB2, CICS, TSO, COBOL, PL/1, Assembler, SQL, Java), core banking systems, banking core, securities trading with GEOS, OpenShift, Kubernetes, VMware.
IT Project Manager – Senior Requirement Engineer
Federal Ministry of Finance
Conducted a preliminary study and created a phased implementation plan to merge and harmonize external partner contracts and data.
Goal: Eliminate lack of transparency in collaboration between public administration and external partners due to missing change management during the agile transformation of IT application development.
Analyzed the impact of not having a LACE team (Lean-Agile Center of Excellence) and an APMO (Agile Program Management Office).
Reviewed audit reports from the Austrian Court of Audit and internal audit.
Used audit reports and stakeholder interviews to create epics to identify legal requirements and business needs.
Analyzed data from development value streams to assess complexity, costs, and effort.
Used SAFe for Government (Business Agility Assessment, Kanban at epic, solution, program, and team levels, lean budget guardrails, participatory budgeting, MVPs, agile contracting).
Produced a roughly 100-page preliminary study including a management summary, phase descriptions from epic documentation to user story, root cause analysis with 13 causes, and prioritized action catalogs.
Defined 9 organizational and 5 technical measures, including tool consolidation and feature implementation.
Created functional and requirement specifications for program increments (PIs) and defined the target architecture for an end-to-end solution with API integration.
Planned 3 PIs (9–12 sprints), resource and budget approval via agile contracting.
Defined system test, acceptance, and maintenance processes (definition of done, reviews, retrospectives, inspect & adapt).
Ensured audit and investigation capabilities using standard applications and influenced long-term IT strategy and strategic themes bidirectionally.
Technologies and tools: Confluence, Jira, API integrations, cross-platform management tools.
Compliance Consultant
Pisano, Inc.
- Advised on ensuring compliance with regulatory requirements in handling personal data and trade secrets.
- Supported implementation of data protection and confidentiality requirements after Raiffeisen Bank International joined as a venture capital investor.
- Oversaw the use of investment funds (€2.5 million) with respect to compliance and governance guidelines.
Agile Coach
AM-BITS LLC / Dataslab GmbH
- Founded and launched the IT services company Dataslab in the big data sector for the DACH region.
- Developed a service portfolio based on agile methods and customer requirements.
- Coached distributed teams (e.g., Kyiv, Vienna) in agile practices, frameworks, and processes.
- Supported the establishment of agile delivery models and organizational structures.
Software Engineer for Artificial Intelligence
DEEM.IO
- Analyzed and optimized an AI-driven loan application approval system.
- Adapted and expanded existing Appian software to improve the automated approval process.
- Developed new real-time data sources to enhance decision quality and speed of loan approvals.
External Project Manager – Strategic IT Assessment
Volksbank AG
- Conducted a strategic IT assessment to evaluate IT services and cost allocation for budget planning.
- Designed and executed a carve-out scenario (bad bank) as part of the bank's legal separation.
- Renegotiated service contracts to align with the new structure and risk distribution.
Managing Director of a software company
Prosper Intelligence Solutions GmbH
- Managed a software company with a focus on data security using AI.
- Built and led a team of about 45 employees (40 in software development).
- Acted as external business owner and internal EPIC owner.
- Oversaw projects for automated detection of trade secret breaches.
- Responsible for a cloud-based web application, workplace and server agents, as well as mobile apps for iOS and Android.
- Led multiple agile teams, including five certified Scrum Masters, three PMI-certified project managers, and a certified Product Owner and Product Manager.
- Established agile processes, quality and delivery standards in the company.
External IT outsourcing project manager
ThyssenKrupp AG
- Worked on a global IT outsourcing initiative with T-Systems for about 12,000 servers, 130,000 workstations, and 11,000 network components.
- Responsible for managing vendor collaboration and performing risk calculations.
- Handled escalation management for conflicts, disruptions, and delivery issues.
- Assisted in defining SLAs and governance structures in the outsourcing contract.
External IT outsourcing project manager
E.ON AG
- Assisted in inventorying all network products and local services across 25 business units and 2,000 branches.
- Consolidated and structured the collected data to prepare for an IT outsourcing project.
- Handed over all consolidated data to T-Systems as the basis for decision-making and implementation.
External project manager for private cloud
Bundesrechenzentrum GmbH
- Set up Austria's first private cloud to support existing virtualization solutions.
- Designed and implemented a billing model for operating the private cloud.
- Supported the Finance and Justice Ministries in using the new cloud infrastructure.
- Ensured integration with existing data center and security architectures.
External project manager
Bundesrechenzentrum GmbH
- Consolidated and technically modernized the Austrian customs application and the company register.
- Planned and managed the replacement of the mainframe environment.
- Produced a six-year cost-benefit analysis to support decisions on technology and platform changes.
External Project Manager
ÖMV AG
- Conducted a comprehensive data analysis of the existing data storage landscape.
- Developed solution approaches for consolidating or outsourcing data storage.
- Prepared tender documents for potential service providers.
- Assisted management in decision-making regarding sourcing strategy and target architecture.
Executive Board Member at a service company for IT and business process outsourcing
Virtualization Consolidation Architecture AG
- Held board-level responsibility in a service company with about 50 employees (40 in service delivery).
- Served as external Business Owner and internal EPIC Owner.
- Offered services in IT due diligence, IT compliance, and IT consolidation.
- Expanded the service portfolio in collaboration with Deutsche Telekom towards IT and business process outsourcing.
- Introduced and applied SCRUM methods for granular service delivery.
- Implemented a billing model based on the agile contracting principle.
External Project Manager for Data Center Consolidation
Raiffeisen Bank International (A&CEE)
- Led and participated in multiple IT and data center consolidation projects in Eastern Europe.
- Built highly available platforms for mission-critical applications.
- Established and optimized IT organizations across various CEE markets.
- Implemented virtualization and grid computing for credit risk applications.
- Supported standardization, automation, and cost reduction in data center operations.
Managing Director of a service company for data center consolidation
PII GmbH
- Managed a specialized service company focused on data center consolidation.
- Tackled server sprawl in large data centers with a focus on mission-critical applications for global corporations.
- Implemented software licensing for around 40 major clients.
- Established partnerships with Oracle, IBM, HP, and Microsoft.
- Responsible for service delivery with about 10 employees (8 in service delivery).
Director D.A.CH. & CEE
Princeton Softech, Inc.
- Led sales and consulting activities in the D.A.CH. region and CEE for a US software company.
- Focused on software products for database administration, specializing in data anonymization and archiving.
- Supported the deployment and operation of solutions for mission-critical banking applications.
- Responsible for revenue, market development, and partner networks in the region.
Enterprise Technology Consultant A & CEE
PLATINUM TECHNOLOGY, Inc.
- Provided consultancy for system and database management products in mainframe and Unix environments.
- Implemented Y2K solutions for mission-critical systems.
- Introduced and optimized job automation, especially in SAP R/2 and R/3 environments.
- Supported large enterprise clients with performance tuning, availability, and operational reliability.
Solution Manager A & CEE
EMPRISE TECHNOLOGIES, Inc.
- Responsible for authentication and security solutions in the A & CEE region.
- Focused on developing and deploying Single Sign-On technologies (Kerberos).
- Secured heterogeneous IT environments (OpenVMS, ULTRIX, HP-UX, zOS, Windows).
- Assisted clients with implementation, integration, and operation of SSO solutions.
Software Engineer for Special Projects
BILLA EDV-GmbH
- Developed and launched the first barcode-based scanner checkout systems in about 2,500 grocery stores in Austria.
- Implemented solutions on platforms like HP-UX, SINIX, SCO-UNIX, and Oracle.
- Contributed to automating and improving efficiency in the store-wide point of sale and inventory management system.
Industry Experience
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Experienced in Information Technology, Banking and Finance, Manufacturing, Government and Administration, Energy, and Retail.
Business Area Experience
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Experienced in Information Technology, Project Management, Operations, Product Development, Strategy, and Customer Service.
Summary
With over thirty years of professional experience at the intersection of IT, business and regulations, I deliver projects where a clear separation between technology and business requirements is no longer appropriate. My role shifts as needed between business analyst, technologist and expert on legal and regulatory frameworks – especially in the highly regulated banking and financial sector. Through my work, I have adapted business practices and IT strategies of numerous national and international companies and authorities, regardless of industry, size or cultural context. I always rely on technological innovation and continuous organizational development to enable sustainable change. My particular strength is bringing economic, technological and regulatory complexity into harmony to manage change efficiently.
Skills
It Project Management And Business Analysis In Highly Regulated Environments
Management Of Complex, Interconnected It Redesign And Transformation Initiatives (E.g., Iam, Asset & Configuration Management, Security & Monitoring Landscapes)
Implementation Of Regulatory Requirements (Dora, Bait/vait/kait/zait, Nis2, Kritis) Into Operational It Governance And Control Models
Audit And Dora-compliant Evidence Management Including Written Fixed Order (Sfo)
Stakeholder Management At It, Business And Management Levels
Analysis Of Complex Application, Data And System Landscapes In Regulated Environments
Derivation Of Regulatory Requirements (E.g., Dora, Gdpr, Marisk) Into Actionable Business And Technical Concepts
Design And Coordination Of Data Retention, Archiving And Rule-based Cleansing Procedures Across The Entire Data Lifecycle
Coordination Between It (Development, Operations, Database), Compliance, Data Protection And Business Units
Management Of Implementations Including Testing, Acceptance, Documentation And Audit-proof Evidence Management
Design, Structuring And Documentation Of Audit-proof Sops According To Dora
Coverage Of Key Ict Domains, Including: Asset & Configuration Management, Logging & Monitoring, Network Security, Iam & Access Management, Cryptography, Vulnerability & Patch Management, Incident & Reporting Management, Resilience Testing, Backup & Recovery, Change & Operations Management
Integration Of Processes, Roles, Controls, Evidence And Audit Requirements
Operational Project Management With Jira & Confluence
Structured Project, Risk, Decision And Status Documentation
Traditional And Hybrid Project Management (Pmi / Agile-aligned)
Management Of Internal Teams And External Service Providers
Data & Databases:
- Informix, Db2, Oracle, Postgresql
- Legacy Data Sets
- Archive Systems
- Database-related Analysis
Regulatory Context:
- Dora, Gdpr, Marisk, Bait
- Iso/iec 27001
- Nist Csf
- Cis Benchmarks
- Bsi It Baseline Protection
- Soc 1 / Soc 2
- Isae 3402
- Ps 951
- Pci Dss
- Sox
Languages
Education
FON Belgrade, Serbia
Business and Organizational Sciences · Belgrade, Serbia
SDV in Vienna - School for Data Processing Clerks
Data Processing Clerk · Vienna, Austria
Certifications & licenses
Cisa – Certified Information Systems Auditor
Isaca Examination Centre Austria
Pcsm – Creation of Credit Rating Strategies, Maintenance and Optimization
Experian Information Solutions, Inc
Esg – Esg From The Perspective Of Group Risk Management
Erste Bank Group Ag
Nis2dtp – Nis 2 Directive Trained Professional
Cyber Risk Gmbh
Dccs – Dora Certified Compliance Specialist
Icttf & Ica
Certified Grc Audit (Grca) - Governance, Risk And Compliance Audit
Oceg & Grc Certify
Certified Integrated Data Privacy Professional (Idpp)
Oceg & Grc Certify
Certified in MaRisk Compliance
Frankfurt School Of Finance & Management
Certified Integrated Policy Management Professional (Ipmp)
Oceg & Grc Certify
Sig Fundamentals Training For Standardized Information Gathering In Third Party Risk Management
Shared Assessemnts
Certified in BAIT / KAIT / VAIT / ZAIT
Frankfurt School Of Finance & Management
Certified Grc Professional (Grcp) - Governance, Risk And Compliance Professional
Oceg & Grc Certify
Certified Safe® 5 Lean Portfolio Manager
Scaled Agile, Inc.
Certified Safe® 5 Program Consultant
Scaled Agile, Inc.
Certified Safe® Product Owner/Product Manager
Scaled Agile, Inc.
Certified Scrummaster®
Scrum Alliance®
Certified Agile Practitioner
Ifaai® | Institute For Agility & Innovation
Certified Pmi Level C
Pmi Austria Chapter
Statistics
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Qualifications
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