Marko Agrez - Agile Transformation Coach | Program Lead | Scaling Engineering Organizations

• Led and guided the organization in introducing Scrum and a SAFe-inspired, quarterly roadmap and portfolio planning at the program level.
• Practiced servant leadership for Scrum teams and leaders to meet quarterly goals and measurably increase value delivery for internal and external customers.
• Designed and expanded efficient communication and collaboration structures between multiple development teams and the organization's key stakeholders.
• Facilitated cross-functional workshops and management meetings professionally to align on common goals.
• Coached leaders, product owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removed structural obstacles at the team and organization level through targeted impediment management and escalation processes.
• Empowered teams to increase self-organization, accountability, and end-to-end responsibility along value streams.
• Provided one-on-one coaching to key people (product owners, chapter leads, Scrum masters) to boost their impact in the transformation program.
• Identified, planned, and implemented process, structure, and tool improvements organization-wide to sustainably increase efficiency, throughput, and value delivery.
• Worked closely with product owners on stakeholder management, business value-based prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introduced, governed, and scaled Azure DevOps as the central project and product management tool, including coaching the organization on its use, reporting, and alignment at all levels.

Results:

• Significantly increased visibility, transparency, and perceived value delivery of development teams within the overall organization.
• Noticeably improved communication between development, business, and other stakeholders.
• Optimized workflows, processes, and backlog structures, reducing cycle times, sharpening priorities, and sustainably increasing team effectiveness.

• Coached culturally diverse Scrum teams in architecturally complex environments for various financial services companies.
• Acted as a servant leader for the team and proactively removed obstacles to ensure sprint goals were met.
• Conducted trainings and workshops to strengthen understanding of Scrum, agile values, roles, and events.
• Facilitated Scrum events for multiple teams and optimized them for greater efficiency.
• Introduced best practices for using agile tools (JIRA and Microsoft Team Foundation Server) for better planning and tracking of sprints and releases.
• Assisted in conflict resolution and promoted continuous collaboration through regular retrospectives.
• Created and maintained cross-team reports for management to provide transparency on development progress.
• Coached product owners and led user story workshops to define customer-centered requirements.
• Coached teams on estimation techniques and supported the product owner in prioritizing the product backlog.
• Supported team restructuring to improve value delivery.
• Collaborated with other Scrum masters and teams in a scaled agile environment with up to 35 teams (~500 project members).
• Gained experience working with on-site and remote teams (onshore and offshore delivery models).

Results:

• Enabled a smooth transition from a decentralized/distributed offshore and onshore setup to a centralized onshore team structure.
• Introduced more structure and improved team processes, leading to better value delivery.

• Organized and managed digital banking projects at the local level within UniCredit Bank Slovenia.
• Monitored projects and reported on their status.
• Designed user-centered solutions for online and mobile banking.
• Developed solutions in collaboration with internal IT and external IT vendors.
• Created content for online and mobile banking.
• Prepared and delivered digital banking training for internal staff.
• Supported branch network with information on digital banking.

Results:

• Significantly improved the design of product pages and application forms in online banking.
• Developed an automated billing system for monthly digital banking fees.