Marko A.-Agile Transformation Coach | Program Lead | Scaling Engineering Organizations

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in introducing Scrum and a SAFe-inspired quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Designing and building efficient communication and collaboration structures between multiple development teams and central stakeholders in the organization.
• Moderating and facilitating cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organizational level through targeted impediment management and escalation processes.
• Enabling teams to become more self-organized, accountable, and end-to-end responsible along the value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, business value prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introducing, governing, and scaling Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

Project language: German, English Technologies: Jira, Xray Jira Plugin, Agile Hive, Confluence, Azure DevOps, Office 365 (Teams, PowerPoint, Excel, SharePoint, OneNote, Word), Miro Methodology: Scrum, SAFe

• Coaching culturally diverse Scrum teams in architecturally complex environments of various financial services companies
• Acting as the team's "Servant Leader" and proactively removing obstacles to ensure sprint goals are met
• Delivering trainings and workshops to strengthen understanding of Scrum, agile values, roles, and events
• Facilitating Scrum events for multiple teams and improving the events to increase efficiency
• Introducing good practices in the use of agile tools (JIRA and Microsoft Team Foundation Server) for better planning and monitoring of sprints and releases
• Supporting conflict resolution and promoting continuous collaboration through regular retrospectives
• Creating and maintaining cross-team reports for management to provide transparency on development progress
• Coaching Product Owners and running user story workshops to define customer-centered requirements
• Coaching teams in estimation techniques and supporting the Product Owner in prioritizing the Product Backlog
• Supporting team restructuring to improve value creation
• Working with other Scrum Masters and teams in a scaled agile environment with up to 35 teams (~500 project members)
• Experience working with on-site and remote teams (onshore and offshore delivery models)

Achievements:

• Enabled a smooth transition from a decentralized/distributed offshore and onshore structure to a centralized onshore team structure
• Introduced more structure and improved work processes in the team, which led to better value creation

Project language: Slovenian, English Technologies: HTML, CSS, Office Tools (PowerPoint, Excel, SharePoint, Word, Access) Methodology: Waterfall

• Organizing and running digital banking projects locally within UniCredit Bank Slovenia
• Project monitoring and reporting
• Designing user-centered solutions in online banking and mobile banking
• Developing solutions in collaboration with internal IT and external IT vendors
• Creating online banking and mobile banking content
• Preparing and delivering digital banking trainings for internal employees
• Supporting the branch network with information about digital banking

Achievements:

• Significant improvement of the design of product pages and application forms in online banking
• Developed an automated billing system for monthly digital banking fees