Markus Marschollek - Project Manager / Senior Consultant (multiple projects)

Q: Where is Markus based?

Markus is based in Frankfurt am Main, Germany and prefers 100% remote projects.

Q: What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), Polish (Advanced) .

Q: How many years of experience does Markus have?

Markus has at least 32 years of experience. During this time, Markus has worked in at least 17 different roles and for 28 different companies . The average length of individual experience is 1 year and 1 month . Note that Markus may not have shared all experience and actually has more experience.

Q: What is Markus's latest experience?

Markus's most recent position is Project Manager / Senior Consultant (multiple projects) at gkv informatik .

Q: What companies has Markus worked for in recent years?

In recent years, Markus has worked for gkv informatik , MEAG Munich Ergo Assetmanagement GmbH / Munich Re AG , and Freelancer IT Consulting .

Q: Which industries is Markus most experienced in?

Markus is most experienced in industries like Insurance , Banking and Finance , and Healthcare . Markus also has some experience in Information Technology , Manufacturing , and Professional Services .

Q: Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Information Technology , Project Management , and Procurement . Markus also has some experience in Customer Service , Operations , and Audit .

Q: Which industries has Markus worked in recently?

Markus has recently worked in industries like Banking and Finance , Insurance , and Healthcare .

Q: Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Information Technology , Project Management , and Procurement .

Recommended expert

Frankfurt am Main, Germany

Experience

Feb 2022 - Jul 2024

2 years 6 months

Project Manager / Senior Consultant (multiple projects)

gkv informatik

Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
Regular reporting to management on progress and risks.
Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.

Aug 2020 - Dec 2021

1 year 5 months

Senior Consultant

MEAG Munich Ergo Assetmanagement GmbH / Munich Re AG

Development of a new IT outsourcing contract framework following §44 KWG review, taking into account KaMaRisk, KAIT, VAIT and DORA.
Close involvement of business, compliance and legal departments in requirements gathering and definition of IT services.
Establishment of an outsourcing and information register and collection of missing information from third-party service providers.
Creation of a requirements specification for implementing regulatory requirements in ServiceNow and support during implementation in the ITSM tool.
Preparation of contract appendices, including IT governance, service agreements (service descriptions e.g. SAP, managed desktop service including workplace printing), IT service management (service desk, incident, problem, change/enablement, information security, application development), cloud services, service level matrix/KPI, reporting, glossary/definitions, locations.
Support in creating IT guidelines (e.g. incident management, change management/enablement, provider management handbook).

Jun 2019 - Jun 2020

1 year 1 month

Senior Consultant / Project Manager

ITSG GmbH

Setup of an operations organization for the AOK ePA (electronic patient record) and the "AOK Mein Leben" app according to ITIL v4, taking into account gematik guidelines.
Development of an operations concept according to ITIL v4 and implementation after client approval.
Contract review and creation of a deliverables and obligations list.
Development and implementation of 18 ITIL v4 practices/processes in the organization.
Design and implementation of governance (roles, committee structure, tasks and responsibilities).
Evaluation of an ITSM tool and development of the functional specification (requirements document) for implementing Matrix42 as the ITSM tool.

Aug 2018 - Feb 2019

7 months

Senior Consultant

Deutsche Vermögensberatung AG

Setup and optimization of IT multi-provider management and associated organizational units.
Implementation of processes in provider management, IT procurement and IT contract management as part of a strategic realignment with heavy outsourcing of IT services.
Support of stakeholders during the paradigm shift and integration into new roles, documentation of processes in Atlassian Confluence.
Creation of specific IT service contracts after completion of the RFI/RFP phase.
Advice on compliance with Austrian Financial Market Authority (FMA) regulations and adjustment of contract documents.
Preparation of contract documents such as master contracts, service descriptions (SoW), price sheets, service level agreements, service level governance and other annexes/appendices.

Mar 2018 - Aug 2018

6 months

Senior Consultant

Fujitsu Technology Solutions GmbH / LANXESS Deutschland GmbH

Design and implementation of reports according to contractually defined KPIs during the transition of an outsourcing project.
Analysis and interpretation of English-language contractual requirements, clarification of contract gaps with the client and derivation of recommendations.
Creation and implementation of approx. 160 contractually required reports, partly as manual reports in the future mode of operation (FMO).
Advising stakeholders on report design and acting as the interface between business units and the project team.
Implementation of reports for availability management, capacity management, change management, incident management, problem management, request fulfillment management and service level management.

Jul 2017 - Mar 2018

9 months

Senior Consultant

Commerz Systems GmbH / Tata Consultancy Services Deutschland GmbH

Establishing and implementing multi-provider management within Commerz Systems as part of outsourcing application development, operation, and maintenance.
Defining processes and interfaces between Commerz Systems and providers while complying with regulatory requirements according to MaRisk § 25a KWG.
Setting up risk management for the outsourced services.
Monitoring and controlling the outsourcing transition in terms of processes and tools.
Reviewing contracts and implementing contract changes.
Creating process documentation (e.g. process and governance manual), work instructions, and training materials (use cases).
Acting as the interface to business units and stakeholders.

Nov 2016 - Jul 2017

9 months

Senior Consultant

Infosys Consulting / Volkswagen AG

Supporting the transition of 120 business applications (AMS BI) and the VW Group service desk from a previous provider to Infosys.
Developing detailed specifications and implementing contractual requirements according to the ITIL framework.
Developing a Future Mode of Operation (FMO) and integrating it into the current mode of operation (CMO) based on the client's global guidelines.
Creating ITIL process documents for problem management, change management, and IT service continuity management (ITSCM).
Preparing work instructions and training materials and conducting training for internal staff and subcontractors.
Acting as the interface to the business unit and creating a subproject plan.

Aug 2016 - Nov 2016

4 months

Senior Consultant / Project Manager

ODDO BHF-Bank AG

Creating audit-proof operations manuals and other IT service documentation for infrastructure run by two IT service providers.
Consolidating relevant infrastructure information, addressing audit findings, and implementing an operations manual according to MaRisk.
Developing operations, administration, and configuration manuals, as well as FAQs.
Conducting interviews with stakeholders and IT support, including critical analysis of existing processes.
Leading a printer rollout project at multiple locations, from requirements analysis through implementation to go-live.
Applying the PRINCE2 methodology for structured project management, with optional agile methods to respond to changing requirements.
Identifying and assessing risks early to ensure a stable go-live.

Nov 2015 - Aug 2016

10 months

Senior Consultant

Operational Services GmbH & Co. / ODDO BHF-Bank AG

Advising the provider Operational Services on second-generation outsourcing of desktop and print services during the proposal, due diligence, and transition phases.
Defining ITIL lifecycle processes and interfaces between the bank and provider, considering legal regulations and internal control systems (ICS) according to § 25a KWG.
Advising on integrating bank-specific processes into IT service management and provider governance, as well as aligning existing ITIL v3 processes with MaRisk requirements.
Analyzing, creating, coordinating, and documenting process flows for cloud usage according to ISO 27001.
Participating in due diligence reviews and technical workshops with the bank client.
Taking on subprojects related to ITSM transition, tool interfaces, and process flows.
Supporting claim and risk management and reviewing contractual documents.
Advising on conducting risk analyses to comply with MaRisk requirements (AT 7, AT 9).
Evaluating and technically/process-wise integrating an ITSM tool between provider and client.
Implementing manuals according to MaRisk (AT 5, AT 6) and creating/reviewing work instructions for escalation processes, including IT service provider management.

Oct 2014 - Oct 2015

1 year 1 month

Senior Consultant / Project Manager

GLS IT

Implementing an ITIL framework and an ITSM tool (Novell Service Desk) for an international Windows 7 client rollout and transition to Novell eDirectory and ZENworks.
Designing processes according to ITIL v3 for incident, problem, and change management, as well as for the Win7 rollout.
Establishing an IT support unit for the rollout and creating a process manual.
Monitoring and managing incidents during the rollout and handling escalations.
Leading the international migration of a complex cross-share-location structure, including detailed planning and site coordination.
Designing and configuring Novell Service Desk (ticket system) and participating in training sessions.
Organizing international workshops and preparing management presentations.

Jun 2014 - Aug 2014

3 months

Senior Consultant

Fujitsu TDS / Commerzbank AG

Created audit-proof process manuals according to MaRisk as part of the transition of the SAP services.
Defined and documented ITIL lifecycle processes and interfaces between Commerzbank and the new service provider, taking regulatory requirements into account.
Documented 21 ITIL processes from Service Strategy, Service Design, Service Transition, and Service Operation (e.g. Demand Management, Service Level Management, Availability Management, ITSCM, Change, Asset & Configuration, Knowledge, Incident Management).
Ensured compliance with legal regulations under section 25a KWG and implemented internal control systems (ICS).

Jun 2013 - Dec 2014

1 year 7 months

Senior Consultant / Project Manager

ODDO BHF-Bank AG

Supported first-generation outsourcing and set up effective provider management.
Advised on, defined, and implemented ITIL v3 processes (Service Strategy, Service Design, Service Transition, Service Operation) to manage the service provider.
Ensured the IT service delivery by the provider and assessed/established a governance structure.
Created an IT service provider management and organization handbook and evaluated provider processes.
Prepared service specifications for a new core banking system (Avaloq).
Implemented internal control systems (ICS) according to MaRisk.
Conducted a Business Impact Analysis (BIA) and Business Continuity Planning (BCP) as part of BCM.
Prepared presentations for management and committees.
Led the migration of the document management system from TOPAS to Beta UX and the decommissioning of servers in the data center.
Created and maintained the project plan, approved milestones, and managed subproject leads.
Ensured compliance with MaRisk regulations, gathered department requirements, and prepared decision templates for the steering committee.
Provided status reports to the steering committee and moderated escalation management during the migration.

Mar 2013 - May 2013

3 months

Senior Consultant

Bank-Verlag GmbH

Optimized the escalation process according to ITIL v3 and built an escalation tool.
Conducted a gap analysis and assessed the service desk.
Developed an HTML-based escalation tool using MS Excel 2010.
Created a technical operations manual and a user guide/documentation.
Reviewed existing work instructions for the escalation process.
Provided weekly status reports to the client.
Collaborated with business units and IT, and coordinated work packages.

Jan 2013 - Mar 2013

3 months

Senior Consultant

Audi AG

Captured and defined IT services as part of an RFP for IT service outsourcing.
Created detailed technical specifications and SLAs (service descriptions) and documented the relevant processes.
Closed documentation gaps by interviewing existing providers and stakeholders to produce legally compliant service descriptions.
Produced service descriptions, service elements, service modules, and a technical operations manual.

Apr 2012 - Dec 2012

9 months

Project Manager

Siemens Financial Services GmbH

Set up a local service desk based on ITIL v3 with the goal of later integrating it into a global service desk.
Harmonized and standardized distributed IT management processes across multiple existing ITSM tools.
Prepared ITSM processes for the implementation of ServiceNow as the central ITSM platform.
Developed the project concept, project plan, and conducted an as-is analysis.
Acted as interface to the business unit (Treasury) and conducted a gap analysis for request management processes.
Created migration and test concepts and test protocols.
Defined and documented request management processes (Incident, Change Request/Emergency Change, Maintenance Task/Standard Change, Problem, Service Request).
Adapted and implemented ITIL lifecycle processes in ServiceNow and documented process management.
Defined and created SLA/OLA templates.
Planned workspace setup and led the team, including meeting planning and execution.
Established incident management and designed escalation management.
Customized ServiceNow (requirement management) and migrated records from four different ITSM tools.
Evaluated ServiceNow (Cloud/SaaS) and created a monthly management report template.

Nov 2011 - Apr 2012

6 months

Operation Manager

Bank-Verlag GmbH

Integrated and further developed a service desk team (8 employees) into a high-performance support unit.
Customized and optimized the ITSM tool Assyst to the company infrastructure after a migration.
Reviewed and optimized existing services and established structured documentation processes.
Trained staff on systematic documentation creation and improving daily workflows.
Conducted a current-state analysis and held employee meetings.
Optimized processes, managed escalations, and handled SLAs and OLAs.
Handled 1st and 2nd level support requests, especially eBanking, clearing, credit card blocks, ATM activation/deactivation, and password resets.
Adjusted services to meet growing business and customer demands.

Jun 2011 - Nov 2011

6 months

Subproject Manager Release and Deployment

Computacenter AG & Co. oHG / Union Investment

Planned, implemented, and monitored software and hardware deployment (Win XP to Win 7, Office 2003/2007 to 2010) for over 4500 clients.
Created and implemented the required processes for the deployment unit.
Coordinated the deployment team and communicated with other project levels and service providers at various locations.
Monitored the deployment process, performed error analysis, and resolved issues.
Developed and managed the release and deployment process, coordinating with departments on deployment, rollout, and imaging.
Reported daily to project management, monitored schedules, and managed escalations.
Created and maintained relevant documentation and developed solutions with cross-functional teams.
Used Altiris for monitoring, deployment control, and incident handling.

Jul 2010 - May 2011

11 months

Service Desk Manager

Commerzbank AG / Dresdner Bank

Responsible for and coordinated the service desk with seven team members in a banking migration project under MaRisk.
Developed and optimized processes and workflows for the service desk and cross-departmental units.
Created and implemented authorization concepts.
Conducted incident and escalation management.
Planned resources, onboarded new employees, and led meetings.
Supported 1st and 2nd level support as well as field service via HP Service Desk (support for clients, printers, user accounts, and access rights to test environments).
Coordinated collaboration with business units during the merger of Commerzbank and Dresdner Bank.
Reported daily to project management and implemented ITIL v3 practices.

Jul 2009 - May 2010

11 months

Application Manager for HP Service Desk and Applications

PostFinance

Administered the ITSM tool HP Service Desk 4.5 (creating workgroups, quick tickets, users, and maintaining service levels).
Analyzed error messages, managed ticket processes, and collaborated with service and incident management.
Monitored internal applications using monitoring tools (Midas, HP OpenView) and coordinated ticket forwarding during incidents.
Maintained CMDB entries and internal wiki documentation after changes.
Analyzed and optimized processes according to ITIL v3 together with service management.
Managed and improved application alerting processes.
Supported developers in application support.
Administered HP Quality Center including user and rights management.

Jan 2009 - Jul 2009

7 months

Assistant to IT Service Management / 1st and 2nd Level and Field Service Support

DHL Express Germany GmbH

Designed and ran a project to reduce LAN connects during the Altiris software deployment rollout.
Managed the entire project from software analysis (current/target state, license review) to coordinating the hardware rollout.
Delivered new hardware to about 80 users, including setup and support in 1st/2nd level and field service.
Maintained the IBM TS2900 tape autoloader backup system.
Managed and assigned software via Altiris and handled incidents and requests in HP Service Desk 4.5.
Managed users through Active Directory and administered users in SAP (passwords, roles, printer assignments, user types).

Jan 2009 - Jul 2009

7 months

Team Leader User Helpdesk / Project Manager Client Rollout

Vodafone GmbH

Project management and quality control for the rollout of 250 clients.
Led a user helpdesk for around 800 users including 1st/2nd level and field service.
Managed and supported the server environment (software and hardware).
Managed and assigned software using Spider.
Handled user management via Active Directory and NetIQ.
Processed incident and request tickets using Remedy User 7.0.

Aug 2006 - Sep 2007

1 year 2 months

User Helpdesk Supporter 1st/2nd Level and Field Service

AOK Systems GmbH

Supported about 250 users in 1st/2nd level and field service.
Handled user management via Active Directory.
Installed and configured VPN connections including user training.
Assigned software using LiveState Delivery 6.0 Command Center.
Provided on-site and remote support via pcAnywhere.
Updated patch panel documentation.
Supported software developers in Poland.

Aug 2006 - Sep 2007

1 year 2 months

User Helpdesk Coordinator 1st and 2nd Level Support

Messe Frankfurt GmbH

Coordinated and supported around 1,000 users in the helpdesk.
Assigned software and provided remote maintenance via Empirum PRO.
Managed users through Active Directory.
Administered SAP user profiles (passwords, main roles, printer mappings, user types).
Created and processed tickets in the helpLINE system.

Jan 2005 - Jan 2006

1 year 1 month

User Helpdesk Supporter 1st/2nd Level and Field Service

Rolls Royce AG / Clariant AG / Deutsche Bank Bauspar AG

Supported about 2,500 users on-site across multiple locations.
Maintained printing and copying systems.
Managed users via Active Directory.
Installed VPN connections and trained users.
Worked according to ITIL standards in support.
Assigned software via Columbus and provided on-site or PC Duo support.
Handled rollout and quality assurance for migration from Windows 2000 to Windows XP (around 1,500 clients).
Created tickets using the TT system.
Planned and coordinated workstation relocations.

Aug 2004 - Present

21 years 8 months

Freelancer IT Consultant

Freelancer IT Consulting

Self-employed as an IT consultant focusing on transformation, service outsourcing, provider management, and IT service management.
Carried out numerous consulting and implementation projects in finance and insurance, healthcare (health insurers), and industry.
Applied best practices, PRINCE2, and ITIL (certified) in project management and process design.
Specialized in implementing regulatory requirements under MaRisk, BAIT, KAIT, VAIT, and DORA.
Developed governance structures, ITSM processes, and provider management, including contract design, SLAs, and reporting.

Jan 2003 - Jan 2005

2 years 1 month

User Helpdesk Supporter 1st/2nd Level and Field Service

Techniker Krankenkasse / Dell / Deutsche Bahn AG / Debitel AG

Performed rollouts of about 2000 clients, including hardware replacements and software installations via NetInstaller.
Provided field service for Dell clients, notebooks and printers, including hardware replacement and software installation.
Led and coordinated on-site projects at Debitel, including hardware and software installations.
Supported clients from the public health insurance, banking/finance and telecommunications sectors.

Mar 2001 - Dec 2003

2 years 10 months

System Technician

Computacenter AG & Co. oHG

May 1996 - Feb 2001

4 years 10 months

Service Technician for Copy and Printing Systems

Triumph-Adler AG

Mar 1995 - Apr 1996

1 year 2 months

Audio Technician

Agentur Unkelbach & Partner GmbH

Jun 1994 - Feb 1995

9 months

Energy Systems Electrician in the Planning Office

Siemens AG

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Insurance, Banking and Finance, Healthcare, Information Technology, Manufacturing, and Professional Services.

Insurance

Banking and Finance

Healthcare

Information Technology

Manufacturing

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Procurement, Customer Service, Operations, and Audit.

Information Technology

Project Management

Procurement

Customer Service

Operations

Audit

Summary

My portfolio includes the successful delivery of consulting projects in the areas of transformation, service outsourcing (outsourcing), provider management and IT service management across various industries. This especially covers the financial and insurance sector, the healthcare sector (mainly health insurance funds) and the industrial sector. In the financial/insurance sector, my expertise is in implementing regulatory requirements according to MaRisk, BAIT, KAIT, VAIT and DORA. I have further strengthened this expertise through a course at the Frankfurt School of Finance & Management.

With my solid knowledge from over 20 years of experience in various projects, I can analyze complex situations and provide effective solutions for the client. I use proven methods such as best practices, PRINCE2 and certified ITIL.

Extensive hands-on experience in leading teams. Team player, resilient and reliable round off my profile.

Skills

Service Outsourcing / Transitions

Creation Of Contract Documents: Slas (Service Descriptions, Service Modules, Service Elements)
Implementation Of Regulatory Requirements According To Marisk In The Financial And Insurance Sector
Implementation Of Gematik Guidelines In Healthcare (Health Insurance Funds)
Implementation Of Effective And Efficient Governance
Creation Of Documentation Like Operations Or Process Manuals
Implementation And Review Of Reports
Training And Support Of Employees In Their New Role (Paradigm Shift)
Advising Itsm Units On Performance Review

Provider Management

Setup And Optimization Of Multi-provider Management
Ensuring Service Delivery By External Service Providers Based On Defined Contractual Agreements
Development Of Reporting

It Service Management (Itsm)

Establishment Of It Operations According To Itil
Implementation And Optimization Of Itil Processes/practices
Creation Of Process Manuals
Definition Of Slas/olas/kpis
Stakeholder Management
Evaluation, Implementation And Customization Of Itsm Tools (Ticket Systems) E.g. Servicenow, Assyst, Matrix42

Project Management

Creation Of A Detailed Project Plan
Coordination Of Sub-project Leaders Or Units
Management Of Dual Projects
Preparation Of Status Reports, Management Presentations And Decision Papers
Escalation Management (Conflict Resolution); Also Proactive Conflict Prevention
Facilitation Of Meetings
Management Of Migration Or Implementation Of Itsm Tools (E.g. Servicenow)

Process Management

Modeling Processes Using Bpmn Or Cobit (Itil Processes And Routine Demands)
Detailed Creation Of Process Manuals Including Tasks And Responsibilities
Optimization Of Operational Processes (Use Case)
Implementation Of Legal Regulations Of Bafin For Bait, Kait, Vait, Dora, Marisk And Kamarisk According To §25 A And B Kwg
Identification, Assessment, Control And Monitoring Of Risks In Operations And/or Processes
Drafting An It Outsourcing Contract Framework Considering The Regulations
Design Of Internal Control Systems (Ics)
Implementation Of The Regulations Of The Austrian Financial Market Authority (Fma)

Itil V3 And V4 Practical Expert Experience (Certified)

Optimization Of Itil V3 Or V4
Implementation And Introduction Of Itil V3 Or V4 Into The Organization
Creation Of Process/practice Manuals (E.g. Incident Management, Problem Management Or Change Management)
Production Of Operational Documents (Service Manuals, Process Manuals, Operations Manuals, Etc.)
Consulting And Implementation Of Itsm Tools (Ticket Systems) E.g. Servicenow, Assyst, Matrix42

Benchmark

Implementation Of The Contractual Benchmark Clause
Review Of Results
Reporting To Management
Conducting Price Negotiations

Hardware

Clients From Hp, Ibm, Compaq, Siemens Fujitsu, Dell And Toshiba
Printers From Hp, Lexmark And Canon

Operating Systems

Ms Win 10
Ms Win 7
Ms Vista
Ms Windows Xp (Client)
Ms Windows 2003 (Client)
Ms Windows 2000 (Client / Server)
Ms Windows Nt 4.0 (Client)

Software Systems

Ms Office 2000/2003/2007/2010
Ms Project 2010
Active Directory User, Computers And Groups

Mail Management

Outlook 2000/2003/2007
Lotus Notes 5/6

Software Distribution

Symantec Livestate Delivery 6.0 Command Center
Columbus Control Center
Empirum Pro
Spider
Altiris Svs
Symantec Livestate Patch Manager 6.0

System Security

Mcafee Virusscan Enterprise

Itsm Tools (Ticket Systems)

Servicenow
Symantec Pcanywhere
Tt Systems Remedy
Helpline
Service Center
Hp Openview Service Desk 4.5 (Administration)
Hp Service Desk
Assyst
Novell Service Desk
Ttp (Test Track Pro)
Sam / Jupiter

Sap/r3

Password Assignment
Printer Maintenance
Role Management
User Type Assignment

Monitoring / Other Tools

Midas By Blue Elephant Systems
Hp Openview Operations
Hp Quality Center
Sam Jupiter
Atlassian Jira
Atlassian Confluence

Languages

German

Native

English

Advanced

Polish

Advanced

Education

Siemens AG

Apprenticeship · Energy systems electrician

Certifications & licenses

Information Security and IT Outsourcing according to MaRisk for Banks

Frankfurt School of Finance & Management

PRINCE2

Serview

ITIL v3

Serview

Dell Desktops, Notebooks and Workstations

DELL

Compaq Desktops and Workstations

Compaq

Statistics

Experience

Total positions 30

Experience in Insurance 23 y

Avg length 1 y 8 m

Longest experience 21 y 7 m

Expertise

Recent roles Project Manager / Senior Consultant (multiple projects), Senior Consultant, Senior Consultant / Project Manager

Main industries Insurance, Banking and Finance, Healthcare

Main business areas Information Technology, Project Management, Procurement

Qualifications

Certifications earned 5

Profile

Created

November 2024

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Markus based?

Markus is based in Frankfurt am Main, Germany and prefers 100% remote projects.

What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced), Polish (Advanced).

How many years of experience does Markus have?

Markus has at least 32 years of experience. During this time, Markus has worked in at least 17 different roles and for 28 different companies. The average length of individual experience is 1 year and 1 month. Note that Markus may not have shared all experience and actually has more experience.

What roles would Markus be best suited for?

Based on recent experience, Markus would be well-suited for roles such as: Project Manager / Senior Consultant (multiple projects), Senior Consultant, Senior Consultant / Project Manager.

What is Markus's latest experience?

Markus's most recent position is Project Manager / Senior Consultant (multiple projects) at gkv informatik.

What companies has Markus worked for in recent years?

In recent years, Markus has worked for gkv informatik, MEAG Munich Ergo Assetmanagement GmbH / Munich Re AG, and Freelancer IT Consulting.

Which industries is Markus most experienced in?

Markus is most experienced in industries like Insurance, Banking and Finance, and Healthcare. Markus also has some experience in Information Technology, Manufacturing, and Professional Services.

Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Information Technology, Project Management, and Procurement. Markus also has some experience in Customer Service, Operations, and Audit.

Which industries has Markus worked in recently?

Markus has recently worked in industries like Banking and Finance, Insurance, and Healthcare.

Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Information Technology, Project Management, and Procurement.

What is Markus's education?

Markus attended Siemens AG for Energy systems electrician.

Does Markus have any certificates?

Markus has 5 certificates. Among them, these include: Information Security and IT Outsourcing according to MaRisk for Banks, PRINCE2, and ITIL v3.

What is the availability of Markus?

Markus is immediately available full-time for suitable projects.

What is the rate of Markus?

Markus's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.