Markus Marschollek - IT Outsourcing Consultant, 20 Years

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Frankfurt am Main, Germany

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Experience

Feb 2022 - Jul 2024

2 years 6 months

Project Manager / Senior Consultant (multiple projects)

gkv informatik

Project Manager responsible for managing the revision of ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022), including GAP analysis, project planning, preparation of internal and external audits, and preparation and maintenance of the required documentation.
Coordination of the adaptation of existing measures and implementation of new measures in accordance with the requirements of the new standard, as well as continuous monitoring and adaptation of the measures.
Regular reporting to management on progress and risks.
Senior Consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including remediation of findings, preparation or adaptation of evidence documents and additions to provider contracts.
Senior Consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of more than 1500 Deliverables & Obligations (D&O), establishment of a D&O tracker (Claim Register) and joint professional review with the service owners for various service descriptions (including IT Service Management, workplace and printing services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification and distribution).
Senior Consultant adapting service scopes in existing service descriptions to enable end-to-end service responsibility for the provider, including identification and analysis of use cases, process analysis and optimization (Incident, Problem, Change), as well as recording and documenting all software products in LeanIX and documenting them in the Contract Change.
Focused services: Managed Software Service, Application and Desktop Service, Workplace and Printing Services, Webserver Service, Container Service, M365, SAP/Oscare, Output Management Systems (OMS), Telephony and Omnichannel Management Service.
Project Manager responsible for managing a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and customer, review of the benchmark results, and preparation and conducting of price negotiations with the IT provider.

Aug 2020 - Dec 2021

1 year 5 months

Senior Consultant

MEAG Munich Ergo Assetmanagement GmbH / Munich Re AG

Preparation of a new IT outsourcing contract framework following a 44er KWG audit, taking KaMaRisk, KAIT, VAIT and DORA into account.
Close involvement of Business, Compliance and Legal in gathering requirements and defining IT services.
Establishment of an outsourcing and information register and collection of missing information from third-party service providers.
Preparation of a requirements specification for implementing regulatory requirements in ServiceNow and support with implementation in the ITSM tool.
Preparation of contract appendices, including IT governance, Service Agreements (service descriptions, e.g. SAP, Managed Desktop Service including workplace printing), IT Service Management (Service Desk, Incident, Problem, Change/Enablement, Information Security, Application Development), Cloud Services, Service Level Matrix/KPI, Reporting, Glossary/Definitions and Locations.
Support in preparing IT guidelines (e.g. Incident Management, Change Management/Enablement, Provider Management Manual).

Jun 2019 - Jun 2020

1 year 1 month

Senior Consultant / Project Manager

ITSG GmbH

Establishment of an operations organization for the AOK ePA (electronic patient record) and the "AOK Mein Leben" app according to ITIL v4, taking the gematik guidelines into account.
Preparation of an operating concept according to ITIL v4 and implementation after customer approval.
Contract review and preparation of a Deliverables-and-Obligations list.
Preparation and implementation of 18 ITIL-v4 practices/processes in the organization.
Design and implementation of governance (roles, committee structure, tasks and responsibilities).
Evaluation of an ITSM tool and preparation of the requirements specification (requirements document) for implementing Matrix42 as an ITSM tool.

Aug 2018 - Feb 2019

7 months

Senior Consultant

Deutsche Vermögensberatung AG

Establishment and optimization of IT multi-provider management and the associated organizational units.
Implementation of processes in provider management, IT procurement and IT contract management as part of a strategic realignment with extensive outsourcing of IT services.
Support for stakeholders during the paradigm shift and integration into new roles, with process documentation in Atlassian Confluence.
Preparation of specific IT service contracts after completion of the RFI/RFP phase.
Consulting on compliance with the regulations of the Austrian Financial Market Authority (FMA) and adaptation of contract documents.
Preparation of contract documents such as master agreement, service description (SoW), price sheet, Service Level Agreements, Service Level Governance and other appendices/attachments.

Mar 2018 - Aug 2018

6 months

Senior Consultant

Fujitsu Technology Solutions GmbH / LANXESS Deutschland GmbH

Design and implementation of reports according to contractually defined KPIs during the transition of an outsourcing project.
Analysis and interpretation of the English-language contractual requirements, clarification of contract gaps with the customer and derivation of recommendations.
Preparation and implementation of approx. 160 contractually required reports, some of them as manual reports in the Future Mode of Operation (FMO).
Consulting stakeholders on reporting design and serving as the interface between business units and the project team.
Implementation of reports for Availability Management, Capacity Management, Change Management, Incident Management, Problem Management, Request Fulfillment Management and Service Level Management.

Jul 2017 - Mar 2018

9 months

Senior Consultant

Commerz Systems GmbH / Tata Consultancy Services Deutschland GmbH

Set up and established multi-provider management within Commerz Systems as part of outsourcing Application Development, Application Operation and Application Maintenance.
Described the processes and interfaces between Commerz Systems and the provider in compliance with the regulatory requirements under MaRisk § 25a KWG.
Set up risk management for the outsourced services.
Monitored and managed the outsourcing transition in the areas of processes and tools.
Reviewed contracts and carried out Contract Changes.
Created process documents (e.g. process and governance handbook), work instructions and training materials (Use Cases).
Interface with business units and stakeholders.

Nov 2016 - Jul 2017

9 months

Senior Consultant

Infosys Consulting / Volkswagen AG

Supported the transition of 120 business applications (AMS BI) and the VW Group Service Desk from a previous provider to Infosys.
Detailed specification and implementation of contractual requirements in accordance with the ITIL framework.
Developed a Future Mode of Operation (FMO) and integrated it into the current operating model (CMO) in line with the customer's global guidelines.
Created ITIL process documents for Problem Management, Change Management and IT Service Continuity Management (ITSCM).
Created work instructions and training materials and conducted training for internal employees and subcontractors.
Interface with the business unit and created a sub-project plan.

Aug 2016 - Nov 2016

4 months

Senior Consultant / Project Manager

ODDO BHF-Bank AG

Created audit-proof operating handbooks and other IT service documentation for infrastructure operated by two IT service providers.
Consolidated relevant infrastructure information, resolved audit findings and implemented an operating handbook in accordance with MaRisk.
Created an operating handbook, administration and configuration handbook, as well as FAQs.
Conducted interviews with stakeholders and IT support, including a critical analysis of existing processes.
Managed a printer rollout at various locations, from requirements analysis and implementation through to Go-Live.
Applied the PRINCE2 methodology for structured project management, with optional use of agile approaches to respond to changed requirements.
Identified and assessed risks at an early stage to ensure a stable Go-Live.

Nov 2015 - Aug 2016

10 months

Senior Consultant

Operational Services GmbH & Co. / ODDO BHF-Bank AG

Advised the provider Operational Services on the second-generation outsourcing of desktop and printing services during the offer, due diligence and transition phases.
Described the ITIL lifecycle processes and interfaces between the bank and the provider, taking legal regulations and internal control systems (IKS) under § 25a KWG into account.
Advised on the integration of bank-specific processes into IT Service Management and provider management, as well as on the harmonization of existing ITIL v3 processes with MaRisk requirements.
Analyzed, created, coordinated and documented process flows for cloud use in accordance with ISO 27001.
Participated in due diligence reviews and specialist workshops with the bank customer.
Managed sub-projects relating to ITSM transition, tool interfaces and process flows.
Supported claim and risk management as well as the review of contract documents.
Advised on conducting risk analyses to comply with MaRisk requirements (AT 7, AT 9).
Evaluated and technically/procedurally integrated an ITSM tool between the provider and the customer.
Implemented handbooks in accordance with MaRisk (AT 5, AT 6) and created/reviewed work instructions for escalation processes, including IT service provider management.

Oct 2014 - Oct 2015

1 year 1 month

Senior Consultant / Project Manager

GLS IT

Implemented an ITIL framework and an ITSM tool (Novell Service Desk) as part of an international Windows-7 client rollout and the migration to Novell eDirectory and ZENworks.
Designed processes according to ITIL v3 for Incident, Problem and Change Management as well as for the Win7 rollout.
Set up a rollout IT support unit and created a process handbook.
Monitored and managed incidents during the rollout and handled escalations.
Managed the international migration of a complex Cross-Share-Location structure, including detailed planning and site coordination.
Designed and completed the configuration of Novell Service Desk (ticket system) and participated in training sessions.
Organized international workshops and created management presentations.

Jun 2014 - Aug 2014

3 months

Senior Consultant

Fujitsu TDS / Commerzbank AG

Creation of audit-proof process handbooks in accordance with MaRisk as part of the transition of SAP services.
Definition and documentation of ITIL lifecycle processes and interfaces between Commerzbank and the new service provider, taking regulatory requirements into account.
Description of 21 ITIL processes from Service Strategy, Service Design, Service Transition and Service Operation (e.g. Demand Management, Service Level Management, Availability Management, ITSCM, Change, Asset & Configuration, Knowledge, Incident Management).
Ensuring compliance with statutory regulations pursuant to § 25a KWG and implementation of internal control systems (IKS).

Jun 2013 - Dec 2014

1 year 7 months

Senior Consultant / Project Manager

ODDO BHF-Bank AG

Support with first-generation outsourcing and the development of effective provider management.
Consulting, definition and implementation of ITIL v3 processes (Service Strategy, Service Design, Service Transition, Service Operation) for managing the service provider.
Ensuring IT performance by the service provider and assessing/developing a governance structure.
Creation of an IT service provider management and organization handbook, as well as process assessment of the service providers.
Preparation of service descriptions for a new core banking system (Avaloq).
Implementation of internal control systems (IKS) in accordance with MaRisk.
Conducting a Business Impact Analysis (BIA) and Business Continuity Planning (BCP) as part of BCM.
Creation of presentations for management and committees.
Project management for the migration of the document management system from TOPAS to Beta UX and for the decommissioning of servers in the data center.
Creation and maintenance of the project plan, acceptance of milestones and management of sub-project managers.
Implementation in accordance with MaRisk regulations, gathering of business department requirements and preparation of decision papers for the steering committee.
Status reports to the steering committee and moderation of escalation management during the migration.

Mar 2013 - May 2013

3 months

Senior Consultant

Bank-Verlag GmbH

Optimization of the escalation process in accordance with ITIL v3 and development of an escalation tool.
Conducting a GAP analysis and assessing the Service Desk.
Development of an HTML-based escalation tool based on MS Excel 2010.
Creation of a technical operations handbook and a user handbook/documentation.
Review of existing work instructions for the escalation process.
Weekly status reports to the client.
Cooperation with the business department and IT, as well as coordination of work packages.

Jan 2013 - Mar 2013

3 months

Senior Consultant

Audi AG

Assessment and definition of IT services as part of a request for proposal (RFP) for the outsourcing of IT services.
Creation of detailed technical specifications and SLAs (service descriptions), as well as documentation of the relevant processes.
Closing documentation gaps through interviews with existing service providers and stakeholders to create legally compliant service descriptions.
Creation of service descriptions, service elements, service modules and a technical operations handbook.

Apr 2012 - Dec 2012

9 months

Project Manager

Siemens Financial Services GmbH

Establishment of a local Service Desk in accordance with ITIL v3, with the aim of later integration into a global Service Desk.
Harmonization and standardization of distributed IT management processes across several existing ITSM tools.
Preparation of ITSM processes for the introduction of ServiceNow as the central ITSM platform.
Creation of the project concept and project plan, and conducting an as-is analysis.
Interface to the Business Unit (Treasury) and conducting a GAP analysis for request management processes.
Creation of migration and test concepts and test protocols.
Definition and documentation of request management processes (Incident, Change Request/Emergency Change, Maintenance Task/Standard Change, Problem, Service Request).
Adaptation and implementation of ITIL lifecycle processes in ServiceNow, as well as documentation of process management.
Definition and creation of SLA/OLA templates.
Planning of the workplace setup and personnel management, including meeting planning and execution.
Establishment of Incident Management and development of an escalation management concept.
Customization of ServiceNow (requirements management) and migration of records from four different ITSM tools.
Evaluation of ServiceNow (Cloud/SaaS) and creation of a monthly management report template.

Nov 2011 - Apr 2012

6 months

Operation Manager

Bank-Verlag GmbH

Integration and further development of a Service Desk team (8 employees) into a high-performing support unit.
Adaptation and optimization of the ITSM tool Assyst to the company infrastructure following a migration.
Review and optimization of existing services, as well as establishment of structured documentation processes.
Training employees in the systematic creation of documentation and optimization of daily workflows.
Conducting an as-is analysis and employee meetings.
Process optimization, escalation management, and handling of SLAs and OLAs.
Handling 1st- and 2nd-level support requests, particularly eBanking, clearing, credit card blocks, activation/blocking of ATMs, and password resets.
Adapting services to the growing requirements of companies and customers.

Jun 2011 - Nov 2011

6 months

Sub-Project Manager Release and Deployment

Computacenter AG & Co. oHG / Union Investment

Planning, implementation, and monitoring of software and hardware deployment (Win XP to Win 7, Office 2003/2007 to 2010) for more than 4500 clients.
Creation and implementation of the required processes for the deployment unit.
Coordination of the deployment team and communication with other project levels and service providers at various locations.
Monitoring of the deployment process, error analysis, and troubleshooting.
Development and management of the release and deployment process, coordinating with departments for deployment, rollout, and poster placement.
Daily reporting to project management, schedule monitoring, and escalation management.
Creation and maintenance of relevant documentation, as well as development of solutions with cross-departmental teams.
Use of Altiris for monitoring, deployment control, and incident handling.

Jul 2010 - May 2011

11 months

Service Desk Manager

Commerzbank AG / Dresdner Bank

Responsibility for and coordination of the Service Desk with seven employees as part of a banking migration project according to MaRisk.
Development and optimization of processes and workflows for the Service Desk and cross-departmental units.
Creation and implementation of authorization concepts.
Conducting incident and escalation management.
Resource planning, onboarding new employees, and planning and conducting meetings.
Support for 1st- and 2nd-level support as well as Field Service via HP Service Desk (support for clients, printers, user accounts, and access rights to test environments).
Coordination of cooperation with specialist departments as part of the merger of Commerzbank and Dresdner Bank.
Daily reporting to project management and implementation of ITIL-v3 practices.

Jul 2009 - May 2010

11 months

Application Manager HP Service Desk and Applications

PostFinance

Administration of the ITSM tool HP Service Desk 4.5 (creation of workgroups, quick tickets, and users, maintenance of service levels).
Analysis of error messages, management of ticket processes, and cooperation with Service and Incident Management.
Monitoring of internal applications with monitoring tools (Midas, HP OpenView) and coordination of ticket forwarding in the event of disruptions.
Maintenance of CMDB entries and internal wiki documentation after changes.
Process analysis and optimization according to ITIL v3 together with Service Management.
Support and optimization of application alerting processes.
Supporting developers in application support.
Administration of HP Quality Center, including user and rights management.

Jan 2009 - Jul 2009

7 months

IT Service Management Assistant / 1st- and 2nd-Level and Field Service Supporter

DHL Express Germany GmbH

Design and implementation of a project to reduce LAN connects as part of the introduction of Altiris software distribution.
Full project support from software analysis (as-is/target state, license review) through to coordination of the hardware rollout.
Handover of new hardware to around 80 users, including instruction and support in 1st/2nd Level and Field Service.
Support of the IBM TS2900 Tape Autoloader backup system.
Management and assignment of software via Altiris, as well as handling incidents and requests in HP Service Desk 4.5.
User management via Active Directory and user administration in SAP (passwords, roles, printer assignment, user types).

Jan 2009 - Jul 2009

7 months

Team Leader User Helpdesk / Project Manager Client Rollout

Vodafone GmbH

Project management and quality control during the rollout of 250 clients.
Management of a User Helpdesk for around 800 users, including 1st/2nd Level and Field Service.
Administration and support of the server environment (software and hardware).
Software management and assignment using Spider.
User management via Active Directory and NetIQ.
Processing of incident and request tickets via Remedy User 7.0.

Aug 2006 - Sep 2007

1 year 2 months

User Helpdesk Supporter 1st/2nd Level and Field Service

AOK Systems GmbH

Support for approx. 250 users in 1st/2nd Level and Field Service.
User management via Active Directory.
Installation and configuration of VPN connections, including user instruction.
Software assignment via LiveState Delivery 6.0 Command Center.
On-site and remote support via pcAnywhere.
Updating patch panel documentation.
Support for and assistance to software developers from Poland.

Aug 2006 - Sep 2007

1 year 2 months

Coordinator User Helpdesk 1st and 2nd Level Support

Messe Frankfurt GmbH

Coordination and support for around 1000 users in the Helpdesk.
Software assignment and remote maintenance via Empirum PRO.
User management via Active Directory.
Administration of SAP user profiles (passwords, main roles, printer assignment, user types).
Creation and processing of tickets in the helpLINE system.

Jan 2005 - Jan 2006

1 year 1 month

User Helpdesk Supporter 1st/2nd Level and Field Service

Rolls Royce AG / Clariant AG / Deutsche Bank Bauspar AG

On-site support for approx. 2500 users at several locations.
Support for printing and copying systems.
User management via Active Directory.
Installation of VPN connections and user instruction.
Working according to ITIL standards in support.
Software assignment via Columbus and on-site support or support via PC Duo.
Rollout and quality assurance during the migration from Windows 2000 to Windows XP (approx. 1500 clients).
Ticket creation using the TT system.
Planning and coordination of workplace relocations.

Aug 2004 - Present

22 years 4 months

Freelancer IT Consultant

Freelancer IT Consulting

Self-employed work as an IT Consultant with a focus on transformation, outsourcing/transfer of services, provider management and IT service management.
Execution of numerous consulting and implementation projects in the financial and insurance sectors, healthcare sector (health insurance companies) and industry.
Use of best practices, PRINCE2 and ITIL (certified) in project management and process design.
Specialization in implementing regulatory requirements according to MaRisk, BAIT, KAIT, VAIT and DORA.
Establishment of governance structures, ITSM processes and provider management, including contract design, SLAs and reporting.

Jan 2003 - Jan 2005

2 years 1 month

User Helpdesk Supporter 1st/2nd Level and Field Service

Techniker Krankenkasse / Dell / Deutsche Bahn AG / Debitel AG

Rollout of approx. 2000 clients, including hardware replacement and software installation via NetInstaller.
Field service for Dell clients, notebooks and printers, including hardware replacement and software installation.
Project management and on-site coordination at Debitel, including hardware and software installation.
Support for customers in the statutory health insurance, banking/finance and telecommunications sectors.

Mar 2001 - Dec 2003

2 years 10 months

Systems Technician

Computacenter AG & Co. oHG

May 1996 - Feb 2001

4 years 10 months

Service Technician for Copying and Printing Systems

Triumph-Adler AG

Mar 1995 - Apr 1996

1 year 2 months

Audio Technician

Agentur Unkelbach & Partner GmbH

Jun 1994 - Feb 1995

9 months

Power Systems Electronics Technician in the Planning Office

Siemens AG

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Insurance, Banking and Finance, Healthcare, Information Technology, Manufacturing, and Professional Services.

Insurance

Banking and Finance

Healthcare

Information Technology

Manufacturing

Professional Services

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Procurement, Customer Service, Operations, and Audit.

Information Technology

Project Management

Procurement

Customer Service

Operations

Audit

Summary

My portfolio includes the successful delivery of consulting projects in the areas of transformation, outsourcing of services, provider management and IT service management across various industries. These include, in particular, the financial and insurance sectors, the healthcare sector (especially health insurance funds) and the industrial sector. In the financial and insurance sectors, my expertise lies in implementing regulatory requirements in accordance with MaRisk, BAIT, KAIT, VAIT and DORA. I specifically expanded this expertise through further training at the Frankfurt School of Finance & Management.

Thanks to my in-depth knowledge gained from more than 20 years of experience in various projects, I am able to analyze complex situations and provide effective solutions for customers. In doing so, I apply proven methods such as best practices, PRINCE2 and ITIL (certified).

I have extensive practical experience in employee management. Teamwork, resilience and reliability complete my profile.

Skills

Outsourcing Of Services / Transitions

Preparation Of Contract Documents: Slas (Service Descriptions, Service Modules, Service Elements)
Implementation Of Regulations According To Marisk In The Financial And Insurance Sectors
Implementation Of Gematik Guidelines In The Healthcare Sector (Health Insurance Funds)
Implementation Of Effective And Efficient Governance
Preparation Of Documentation Such As Operating Or Process Manuals
Implementation And Review Of Reports
Training And Supporting Employees In Their New Roles (Paradigm Shift)
Consulting Itsm Units In Reviewing Service Delivery

Provider Management

Establishment And Optimization Of Multi-Provider Management
Ensuring Service Delivery By External Service Providers Based On Defined Contractual Agreements
Establishment Of Reporting

It Service Management (Itsm)

Establishment Of It Operations According To Itil
Implementation And Optimization Of Itil Processes / Practices
Preparation Of Process Manuals
Definition Of Slas/Olas/Kpis
Stakeholder Management
Evaluation, Introduction And Adaptation Of Itsm Tools (Ticket Systems), E.G. Servicenow, Assyst, Matrix42

Project Management

Preparation Of A Detailed Project Plan
Management Of Sub-Project Managers Or Units
Management Of Dual Projects
Preparation Of Status Reports, Management Presentations And Decision Papers
Escalation Management (Conflict Resolution), Including Proactive Conflict Prevention
Moderation Of Meetings
Management Of Migrations Or Implementation Of Itsm Tools (E.G. Servicenow)

Process Management

Modeling Of Processes According To Bpmn Or Cobit (Itil Processes And Routine Demands)
Detailed Preparation Of Process Manuals, Including Tasks And Responsibilities
Optimization Of Operational Processes (Use Case)
Implementation Of The Statutory Bafin Regulations For Bait, Kait, Vait, Dora, Marisk And Kamarisk Pursuant To §25 A And B Kwg
Identification, Assessment, Management And Monitoring Of Risks In Operations And/Or Processes
Preparation Of An It Outsourcing Contract Framework In Consideration Of The Regulations
Design Of Internal Control Systems (Ics)
Implementation Of The Regulations Of The Austrian Financial Market Authority (Fma)

Itil V3 And V4 Practical Expert Experience (Certified)

Optimization Of Itil V3 Or V4
Implementation And Introduction Of Itil V3 Or V4 Into The Organization
Preparation Of Process Manuals / Practice Manuals (E.G. Incident Mgmt., Problem Mgmt. Or Change Mgmt.)
Preparation Of Operating Documents (Service Manuals, Process Manuals, Operations Manuals, Etc.)
Consulting And Implementation Of Itsm Tools (Ticket Systems), E.G. Servicenow, Assyst, Matrix42

Benchmark

Implementation Of The Contractual Benchmark Clause
Review Of Results
Reporting To Management
Conducting Price Negotiations

Hardware

Clients From Hp, Ibm, Compaq, Siemens Fujitsu, Dell And Toshiba
Printers From Hp, Lexmark And Canon

Operating Systems

Ms Win 10
Ms Win 7
Ms Vista
Ms Windows Xp (Client)
Ms Windows 2003 (Client)
Ms Windows 2000 (Client / Server)
Ms Windows Nt 4.0 (Client)

Software Systems

Ms Office 2000/2003/2007/2010
Ms Project 2010
Active Directory User, Computers And Groups

Mail Management

Outlook 2000/2003/2007
Lotus Notes 5/6

Software Distribution

Symantec Livestate Delivery 6.0 Command Center
Columbus Control Center
Empirum Pro
Spider
Altiris Svs
Symantec Livestate Patch Manager 6.0

System Security

Mcafee Virusscan Enterprise

Itsm Tools (Ticket Systems)

Servicenow
Symantec Pcanywhere
Tt Systems Remedy
Helpline
Service Center
Hp Openview Service Desk 4.5 (Administration)
Hp Service Desk
Assyst
Novell Service Desk
Ttp (Test Track Pro)
Sam / Jupiter

Sap/R3

Password Assignment
Printer Maintenance
Role Management
User Type Assignment

Monitoring / Other Tools

Midas From Blue Elephant Systems
Hp Openview Operations
Hp Quality Center
Sam Jupiter
Atlassian Jira
Atlassian Confluence

Languages

German

Native

English

Advanced

Polish

Advanced

Education

Siemens AG

Vocational Training · Power Electronics Technician

Certifications & licenses

Information Security and IT Outsourcing according to MaRisk for Banks

Frankfurt School of Finance & Management

Serview

Dell Desktops, Notebooks and Workstations

DELL

Compaq Desktops and Workstations

Compaq

Statistics

Experience

Total positions 30

Experience in Insurance 24 y

Avg length 1 y 9 m

Longest experience 22 y 3 m

Expertise

Recent roles Project Manager / Senior Consultant (multiple projects), Senior Consultant, Senior Consultant / Project Manager

Main industries Insurance, Banking and Finance, Healthcare

Main business areas Information Technology, Project Management, Procurement

Qualifications

Certifications earned 5

Member since

November 2024

Last update

October 2026

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Frequently asked questions

Have questions? Find more information here.

Markus is based in Frankfurt am Main, Germany and prefers 100% remote projects.

Markus speaks the following languages: German (Native), English (Advanced), Polish (Advanced).

Markus has at least 32 years of experience. During this time, Markus has worked in at least 17 different roles and for 28 different companies. The average length of individual experience is 1 year and 1 month. Note that Markus may not have shared all experience and actually has more experience.

Based on recent experience, Markus would be well-suited for roles such as: Project Manager / Senior Consultant (multiple projects), Senior Consultant, Senior Consultant / Project Manager.

Markus's most recent position is Project Manager / Senior Consultant (multiple projects) at gkv informatik.

In recent years, Markus has worked for gkv informatik, MEAG Munich Ergo Assetmanagement GmbH / Munich Re AG, and Freelancer IT Consulting.

Markus is most experienced in industries like Insurance, Banking and Finance, and Healthcare. Markus also has some experience in Information Technology, Manufacturing, and Professional Services.

Markus is most experienced in business areas like Information Technology, Project Management, and Procurement. Markus also has some experience in Customer Service, Operations, and Audit.

Markus has recently worked in industries like Banking and Finance, Insurance, and Healthcare.

Markus has recently worked in business areas like Information Technology, Project Management, and Procurement.

Markus attended Siemens AG for Power Electronics Technician.

Markus has 5 certificates. Among them, these include: Information Security and IT Outsourcing according to MaRisk for Banks, PRINCE2, and ITIL v3.

The availability of Markus needs to be confirmed.

Daily rate distribution

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Average rates for similar positions

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Daily rate avg. 846 €

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Median rate 860 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 7 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.