ServiceNow Experts in Switzerland
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Meet FRATCH Experts in Switzerland, who have recently used ServiceNow
Damir M.
Last position:
Head of Research & Chairman of the Research Advisory Board at SBS Swiss Business School
Swiss University of Applied Sciences institute (HEdA/AAQ accredited); ranked #5 globally for Executive MBA (CEO Magazine 2025)
- Led the research function and chaired the Research Advisory Board.
- Editor of the Journal of Applied Business Research.
- Member of the Thesis and Dissertation Committee.
- Contributed to the AAQ and ACBSP accreditation processes.
Pedro M.
Last position:
SAP FI/CO Inhouse Consultant at Helvetia Versicherungen
Engaged by one of Switzerland’s largest insurance groups for spanish SAP rollout following the acquisition of Caser (Spain), for ongoing support and S/4HANA transformation initiatives covering all Market Units (CH, ES, DE, AT, FR, IT).
Key areas: FI-AP, FI-AR, Payments, Bank Accounting, Cash Management, S/4HANA transformation, eInvoicing, eReporting, Business Partner
- SAP Rollout: Led end-to-end FI-AP, FI-AR, Payments, and Bank Reconciliation rollout for acquired Caser entities in Spain (Dec 2020 – Mar 2022), including full Spanish localisation.
- Integration with FSCD: Redesigned bank statement incoming payments integration in FSCD from custom to SAP standard solution, significantly increasing straight-through processing rates.
- Payments: Retired legacy custom payment trees; implemented SAP standard CGI payment trees and executed migration from ISO 20022 v2009 to v2019.
- Implemented a 1 GL account per House Bank (HBKID) concept with multiple Bank Account IDs (HKTID), reducing the total number of bank GL accounts by over 90%.
- Spanish localization: Configured and deployed Mod 180, 190, 347, 349 and SII Reporting for Spain mainland and Canary Islands using SAP eDocument (DRC) and SAP BTP Webservice, processing 2 million invoices annually, Spanish Direct & Indirect Method Cash Flow Statements (Insurance & Non-Insurance) fully reconciled
- Migration: Used SAP AIF to migrate AR/AP master data, open items, SEPA mandates, and complete GL documents for multiple company code merges (hundreds of thousands of records); leveraged Power BI/Power Query for data transformation.
- Bank Reconciliation: Achieved 60%+ automatic bank reconciliation across MU ES, CH, and DE using CSB43, MT940, and CAMT.053/054 formats, including custom improvements (tax-number-based customer/vendor matching, fuzzy search), and co-implemented the bank statement interface cockpit in SAP AIF. Integrated MX Camt from Swift Finplus and made transition from ISO20022 v2009 to v2019
- Worked on S/4HANA convergence and wrote concept work for SAP Cash Management & Treasury and eInvoicing/eReporting transformation.
- Currently leading the design for Business Partner Migration using SAP DRF and SAP AIF for Helvetia Baloise Integration Project and Harmonization of all BP interfaces.
- Currently leading Requirements Engineering for eInvoicing & eReporting for Italy, France and Spain, modelling Flows in SAP Signavio.
Michael R.
Last position:
Project Manager, Hustler, & Hound “Project KPIs on the Internet” at Global-KPI
- Project management, Hustler (identifying the complete financial operations, including Sales, Pitching, Financial Analysis, & Business Models) and Hound (identifying real customer needs, including Research, & Analysis) to build an online project KPI system.
- The system enables users to make well-founded decisions to keep projects on track according to their key parameters or bring them back on track when there are negative deviations from the plan.
- Provision of a forecast in addition to the current status.
- Automatic calculation and display of KPIs based on project key parameters entered by the user.
- Skills: Project Management, Project KPIs.
- Problem Space: Co-Innovation Builder (CIB), Corporate Innovation Team Set Up, Team Profile/ Team Canvas, Design Thinking, highlighting people, creating customer personas, researching the market, defining the problem.
- Solution Space: Narrowing down the problem, how to turn ideas into solutions, how to turn solutions into a concept, customer journey, Business Model Canvas, Value Proposition Canvas, prototyping, fine-tuning the prototype and Business Model Canvas, final pitch.
Vincent V.
Last position:
IT Business Partner & Enterprise Architect at Sulzer
- Established the Enterprise Architecture function from the ground up for Sulzer Group (~13,500 employees, CHF 3.6B revenue)
- Defined the Technical Governance framework, Target Operating Model, and IT PMO foundation now governing architecture decisions and portfolio demand across all divisions.
- Deployed SAP LeanIX as the authoritative application portfolio system of record - catalogued 500 applications group-wide (140 for Chemtech), onboarded business and IT stakeholders, and initiated integration with ServiceNow to embed architecture data into operational workflows.
- Led the divisional & group wide Application Rationalization initiative
- Decommissioned 15% of the 140 applications Chemtech portfolio, delivering CHF 627k in run-rate savings over two years and materially reducing licensing and support exposure.
- Defined and executed the divisional AI Roadmap in partnership with Sales, Legal, and R&D leadership
- Delivered 4 AI solutions into production (including Sales process harmonization and LLM-based IP conflict detection) from a portfolio of 7 prioritized initiatives.
- Built and owned the 3-year IT Strategic Roadmap for Chemtech
- Aligned cloud and technology architecture with divisional business priorities and a CHF 1.5M annual investment envelope.
- Delivered CHF 500k in cost avoidance by challenging and discontinuing funded but low-value initiatives, demonstrated governance discipline and executive influence, with zero implementation spend.
Klaus S.
Last position:
Senior Finance Consultant and Project Manager at Start Up
- Establishment of a licensing model
- Preparation of the documents required to attract investors (business plan, liquidity calculation, ROI etc.)
- Marketing simulation of market development, evaluation of market potential etc.
- Definition and implementation of KPIs to measure market penetration
- Establishment of project planning, project controlling and business processes
Stefan U.
Last position:
Workstream Lead Solution Delivery / IT Operations Manager SAP S4/HANA Private Cloud Edition - RISE at Munich Re
- Lead Solution Delivery workstream
- Serve as IT Operations Manager ad interim
- Define, implement, and continuously optimize the Target Operating Model
- Design and implement incident and problem management processes
- Develop, maintain, and execute business continuity and disaster recovery plans, including DR testing
- Ensure system availability, performance, scalability, and compliance with SLAs
- Liaise between business stakeholders, SAP Basis teams, managed service providers, and cloud vendors
- Oversee incident, change, and problem management processes per ITIL best practices
- Lead service reviews and vendor performance evaluations
- Coordinate patching, upgrades, and enhancement cycles with SAP AG and application operations teams
- Monitor system health, performance, and security using SAP for Me
- Collaborate with IT security, infrastructure, and network teams to ensure system integrity
- Create, track, and manage project-related firewall requests
- Develop, coordinate, and deliver cutover activities for targeted system lines
Philipp L.
Last position:
External Consultant & Interim Manager at Löffler Management GmbH
- Project Manager for IT Governance and IT Compliance (including ISAE 3402, ISO 27001, DORA and NIS2 implementations)
- Project Manager for Digital Transformation (including ServiceNow)
- Industries: Banking, Insurance and Automotive
Susann P.
Last position:
PMO & Communication Manager (Change and internal communication) at Schweizerische Post AG IT Service Center & Logistic Services
- PMO project “Bantiger2” due diligence/business case outsourcing Post CH IT Services to Swisscom
- PMO & consultant internal communication project/change communication “My IT” implementation of 20 Swiss Post IT applications to ServiceNow with Go-Live
- PMO, change communication and processes for project “ZSB” – rebuild new applications for all Swiss Post Logistic Services such as shipments and search
Christian B.
Last position:
5G Campus Product Advisor Telco at German railway group
- Definition of a product concept and end to end solution delivery (turnkey) for a Digital Efficiency Hub for Railway Maintenance based on 5G campus networks. Integration of various hardware and software systems in a comprehensive delivery with success metrics. Laise the concept and process across the enterprise. Compliant process definition and financial management with commercial model.
Technologies: 5G, RAN, SAP, Cloud, Enterprise Architect, Autonomous Robots, ITIL, CoBIT, TBM, BSI, ISO 27001
Arthur B.
Last position:
Co-CEO / Owner at Ettiksoft GmbH
Delivering smart, scalable solutions tailored to clients’ real needs with a team of 100+ highly skilled professionals.
Embedded software solutions
AI solution consulting & development
Microsoft Power Automate & process optimization
Web development & lightweight applications
Jakob F.
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Max M.
Last position:
Qualtrics CXM Solutions Expert at Freelancing
Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support
Technical validation of configurations, feedback flows, and reporting setups
Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)
Performance of UAT, functional tests, and data checks in collaboration with the department and IT
Coordination with stakeholders from consulting, service, compliance, IT, and product management
Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform
Creation of documentation, test protocols, and quality-related artifacts
Support in the preparation of internal approvals and rollouts
Successful technical acceptance of the new feedback and reporting functionalities
Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)
Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments
Nelli H.
Last position:
Project Manager and Business Analyst at Semiconductor (NDA)
- Project lead for a global organization improvement project impacting tax model, global organization, Order 2 Cash (O2C), Procure 2 Pay (P2) processes, supply chain, finance, tax, assets, HR and IT systems including ERP
- Implemented new way of working, including process changes, documentation of work instructions and updates to IT systems including ERP and HR systems
- Success: new operating model implemented and delivering expected benefits
Majk K.
Last position:
Program Manager Core, Aggregation, Edge Network 4.0 at Deutsche Glasfaser GmbH
- Roll-out of 12 core locations in Germany (covering core routers, route reflectors, border routers, CGNAT, Sedges)
- Roll-out of 40 aggregation locations in Germany (covering aggregation routers and BNG functionality)
- Roll-out of 230 edge locations in Germany (covering several edge routers per site)
- Network topology (re-) planning (core-to-core, core-to-agg, edge rings planning) including carrier management
- BNG (customer) migration to new network infrastructure including IT support
- Lawful interception and LIMS
- Network documentation with FNT Command, ServiceNow
- Network engineering handover to operations, process management
- Commercial and technological management, supplier management
- Management of architecture and design progress (HHLD, HLD, LLD)
Andreas H.
Last position:
Test Automation Architect at Banking Bank (name withheld)
- Set up a shift-left DevOps E2E system testing architecture
- Set up "DevOps Shift-left" E2E tests for 240+ applications
- Under NDA
Discover over 15,000 top freelancers
Statistics of experts using ServiceNow
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2.4 years
Positions per freelancer
16
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Insurance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
92%
Master's degree or higher
77%
Doctorate
15%
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Switzerland are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Switzerland using ServiceNow
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ServiceNow experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (86%)
- Banking and Finance (75%)
- Insurance (57%)
- Professional Services (57%)
- Telecommunication (57%)
- Manufacturing (50%)
- Pharmaceutical (43%)
- Transportation (36%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
ServiceNow at a glance
ServiceNow is a cloud-based enterprise platform for managing digital workflows across IT, customer service, HR, security and business operations. Its core products connect requests, approvals, records and automation in one governed environment. The Now Platform provides the shared data model and application services behind these workflows.
What it delivers
Companies use ServiceNow to replace email-driven processes with trackable services and self-service experiences.
- IT service management with incidents, problems, changes and service requests
- Employee workflows for onboarding, case management and workplace services
- Customer service operations with connected cases and knowledge
- Security operations, governance workflows and risk response
- Custom applications for business-specific processes
Ecosystem and tooling
ServiceNow work commonly involves Flow Designer, IntegrationHub, Service Portal, UI Builder and the Now Experience framework. Specialists also work with JavaScript, Script Includes, Business Rules, client scripts, REST and SOAP integrations, MID Servers, CMDB structures and Performance Analytics. Familiarity with ITIL practices, identity management and release governance supports reliable delivery.
When to bring in specialists
Freelance expertise helps when a company is implementing a new product area, replacing legacy workflows or preparing a complex upgrade. It is also useful for CMDB improvement, integration work, catalog redesign, automation and performance issues. In Switzerland, projects may span regulated industries and distributed teams, so clear documentation and coordination across German-, French- or Italian-speaking stakeholders can matter.
- Existing workflows no longer reflect the operating model
- Integrations create duplicate or incomplete records
- Users avoid the service catalog or self-service portal
- Internal teams need a controlled product rollout
What strong professionals bring
Strong ServiceNow professionals begin with process design rather than configuration alone. They translate operational goals into maintainable tables, scoped applications, permissions, workflows and user experiences. They understand when to use configuration, scripting or an out-of-box capability, and they protect upgradeability through testing, source control and disciplined documentation.
How quality is assessed
Review delivered instances, not only certificates or product labels. Ask how the professional handled data migration, ACLs, integration failures, testing, release management and adoption. A sound approach includes clear acceptance criteria, reusable design patterns, environment separation and measurable ownership for ongoing administration. For remote work, concise workshops, written decisions and overlap with Swiss business hours help keep complex changes aligned.
Frequently asked questions
What clients ask us most about ServiceNow — answered in short.
ServiceNow is used to manage digital workflows and services across IT, HR, customer operations, security and other business functions. Companies use it for incident management, service catalogs, approvals, case handling, knowledge bases, automation and reporting.
ServiceNow usually offers broader enterprise workflow coverage, a deeper configuration model and wider business-service capabilities. Jira Service Management can suit teams already centered on Atlassian tools, while the right choice depends on process complexity, governance, integrations and the intended user groups.
A strong ServiceNow freelancer often combines platform configuration with JavaScript, REST or SOAP integrations, identity and access management, CMDB design and ITIL process knowledge. Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder and automated testing is also valuable.
The right level depends on the scope, not on a fixed number of years. A focused catalog or workflow change may need a configuration specialist, while a multi-product rollout, CMDB redesign or complex migration calls for someone who can lead architecture, delivery, testing and governance.
Yes, many ServiceNow tasks can be completed remotely, including configuration, scripting, integrations, testing and documentation. On-site workshops can still help with process discovery or stakeholder alignment, especially when teams require German, French or Italian communication.
Ask for concrete examples of workflows, integrations, data models and release processes they have delivered with ServiceNow. Discuss upgrade-safe design, ACLs, testing, performance, documentation and how they measure user adoption rather than relying on certification alone.
No. ServiceNow also supports customer service, HR service delivery, security operations, risk, governance, workplace services and custom business applications. Its shared data model lets teams connect related cases, tasks, approvals and operational records.
The Now Platform is the foundation for ServiceNow applications, data structures, automation, security and user experiences. Freelancers should understand scoped applications, update sets or source control, environments, access rules, integration patterns and the effect of configuration choices on future upgrades.
The average hourly rate of freelancers in Switzerland who have used ServiceNow in their recent projects is 129 €, which corresponds to a daily rate of about 1,035 € based on an 8-hour working day.
Of the freelancers in Switzerland who have used ServiceNow in their recent projects, 92% hold at least a Bachelor's degree, 77% hold at least a Master's degree, and 15% hold a doctorate.
On average, freelancers in Switzerland who have used ServiceNow in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Switzerland who have used ServiceNow in their recent projects are German (96%), English (96%), and French (39%).
The most common industries among freelancers in Switzerland who have used ServiceNow in their recent projects are Information Technology (86%), Banking and Finance (75%), and Insurance (57%).
The most common business areas among freelancers in Switzerland who have used ServiceNow in their recent projects are Information Technology (100%), Project Management (89%), and Operations (61%).
Main locations of FRATCH Experts, who have recently used ServiceNow
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Zurich 
Basel Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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Philipp Thomaschewski
FRATCH CEO
