ServiceNow Experts in Switzerland
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Meet FRATCH Experts in Switzerland, who have recently used ServiceNow
Vincent Verdet
Last position:
IT Business Partner & Enterprise Architect at Sulzer
- Established the Enterprise Architecture function from the ground up for Sulzer Group (~13,500 employees, CHF 3.6B revenue)
- Defined the Technical Governance framework, Target Operating Model, and IT PMO foundation now governing architecture decisions and portfolio demand across all divisions.
- Deployed SAP LeanIX as the authoritative application portfolio system of record - catalogued 500 applications group-wide (140 for Chemtech), onboarded business and IT stakeholders, and initiated integration with ServiceNow to embed architecture data into operational workflows.
- Led the divisional & group wide Application Rationalization initiative
- Decommissioned 15% of the 140 applications Chemtech portfolio, delivering CHF 627k in run-rate savings over two years and materially reducing licensing and support exposure.
- Defined and executed the divisional AI Roadmap in partnership with Sales, Legal, and R&D leadership
- Delivered 4 AI solutions into production (including Sales process harmonization and LLM-based IP conflict detection) from a portfolio of 7 prioritized initiatives.
- Built and owned the 3-year IT Strategic Roadmap for Chemtech
- Aligned cloud and technology architecture with divisional business priorities and a CHF 1.5M annual investment envelope.
- Delivered CHF 500k in cost avoidance by challenging and discontinuing funded but low-value initiatives, demonstrated governance discipline and executive influence, with zero implementation spend.
Stefan Ullerich
Last position:
Workstream Lead Solution Delivery / IT Operations Manager SAP S4/HANA Private Cloud Edition - RISE at Munich Re
- Lead Solution Delivery workstream
- Serve as IT Operations Manager ad interim
- Define, implement, and continuously optimize the Target Operating Model
- Design and implement incident and problem management processes
- Develop, maintain, and execute business continuity and disaster recovery plans, including DR testing
- Ensure system availability, performance, scalability, and compliance with SLAs
- Liaise between business stakeholders, SAP Basis teams, managed service providers, and cloud vendors
- Oversee incident, change, and problem management processes per ITIL best practices
- Lead service reviews and vendor performance evaluations
- Coordinate patching, upgrades, and enhancement cycles with SAP AG and application operations teams
- Monitor system health, performance, and security using SAP for Me
- Collaborate with IT security, infrastructure, and network teams to ensure system integrity
- Create, track, and manage project-related firewall requests
- Develop, coordinate, and deliver cutover activities for targeted system lines
Klaus Schmitt
Last position:
Senior Financial Consultant and Project Manager at Start Up
- Establishment of a licensing model
- Preparation of investor documents (business plan, cash flow forecast, ROI, etc.)
- Marketing simulation of market development, market potential assessment, etc.
- Definition and implementation of KPIs to measure market entry
- Setting up project planning, project controlling, and business processes
Michael Rödle
Last position:
Project Manager, Hustler, & Hound "Project Metrics on the Internet" at Global-KPI
- Project management, hustler (identifying the full financial picture including sales, pitching, financial analysis, & business models) and hound (identifying real customer needs including research & analysis) to build a project metrics system on the Internet.
- The system allows users to make informed decisions to keep projects on track according to key data or to realign them when they deviate negatively from the plan.
- Providing a forecast alongside the current status.
- Automatic calculation and display of metrics based on user-entered project key data.
- Skills: project management, project metrics.
- Problem space: Co-Innovation Builder (CIB), corporate innovation team setup, team profile / team canvas, design thinking, highlighting people, creating customer personas, market exploration, defining the problem.
- Solution space: narrowing the problem, how to turn ideas into solutions, how to turn solutions into a concept, customer journey, business model canvas, value proposition canvas, prototyping, refining the prototype and business model canvas, final pitch.
Jakob Faktorovitch
Last position:
Core Team Member at Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Max Meinhardt
Last position:
Qualtrics CXM Solutions Expert at Freelancing
Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support
Technical validation of configurations, feedback flows, and reporting setups
Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)
Performance of UAT, functional tests, and data checks in collaboration with the department and IT
Coordination with stakeholders from consulting, service, compliance, IT, and product management
Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform
Creation of documentation, test protocols, and quality-related artifacts
Support in the preparation of internal approvals and rollouts
Successful technical acceptance of the new feedback and reporting functionalities
Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)
Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments
Nelli Hörner
Last position:
Project Manager and Business Analyst at Semiconductor (NDA)
- Project lead for a global organization improvement project impacting tax model, global organization, Order 2 Cash (O2C), Procure 2 Pay (P2) processes, supply chain, finance, tax, assets, HR and IT systems including ERP
- Implemented new way of working, including process changes, documentation of work instructions and updates to IT systems including ERP and HR systems
- Success: new operating model implemented and delivering expected benefits
Christian Bucholdt
Last position:
Principal Business Acceleration & Advisory at Xebia
- Building productivity solutions for backoffice functions including case management and automated workflows in insurance
- Integration of GenAI functionality in operational processes for efficiency based on measurable KPIs
- Successfully delivering integration and data projects with agile methodology in requirements engineering, cloud native development and computing, software development, data analytics, quality management and technical documentation
- Coaching and advising clients for adoption of technologies such as use case identification, organizational impact assessment and building a business case for investments
- Advising clients on cost optimization through IT carve out and outsourcing of software product engineering
- Technologies: Jira, Confluence, ServiceNow, GitHub Co-Pilot, Agile/SAFe
Majk Kupferberg
Last position:
Program Manager Core, Aggregation, Edge Network 4.0 at Deutsche Glasfaser GmbH
- Roll-out of 12 core locations in Germany (covering core routers, route reflectors, border routers, CGNAT, Sedges)
- Roll-out of 40 aggregation locations in Germany (covering aggregation routers and BNG functionality)
- Roll-out of 230 edge locations in Germany (covering several edge routers per site)
- Network topology (re-) planning (core-to-core, core-to-agg, edge rings planning) including carrier management
- BNG (customer) migration to new network infrastructure including IT support
- Lawful interception and LIMS
- Network documentation with FNT Command, ServiceNow
- Network engineering handover to operations, process management
- Commercial and technological management, supplier management
- Management of architecture and design progress (HHLD, HLD, LLD)
Andreas Hetz
Last position:
Test Automation Architect at Banking Bank (name withheld)
- Set up a shift-left DevOps E2E system testing architecture
- Set up "DevOps Shift-left" E2E tests for 240+ applications
- Under NDA
Csaba Kéri
Last position:
ServiceNow Consultant at DXC
- Worked in mixed teams with several clients
- Performed requirement engineering, proposal and time estimation
- Developed ACLs, business rules, flows, workflows, catalog items, various scripts, UI actions, policies, scoped applications
- Customized mobile apps: Now Agent and Now Mobile
- Implemented integrations using the Integration Hub
- Coordinated continuously with clients during development
- Performed testing and helped clients with testing
- Deployed to production and applied main version upgrades and patches
- Managed CMDB, domain separation and asset management
- Integrated between instances at different clients
- Developed GlideScript: business rules, scripted REST endpoints, extension points, fix scripts, background scripts
Rami Linkomo
Last position:
Board and Business Advisor, part-time at CloudMotiv
Advising the founders on commercial GenAI-empowered enterprise solutions including strategy, positioning, product architecture, implementation and organizational scaling to meet global client needs.
Supported the creation of the IoT commercial drone business vertical, delivering on six continents.
Supported the exit from the India only predictive machine maintenance software joint venture.
Supported the long-game entry into the proprietary AI embedded software solutions area, now at MVP and client PoC stages in Financial Research (footnote.ai) and EPM & ERP (cloudbooks.ai) in Asia.
Beat Zangger
Last position:
SAP Test Manager at E.ON Grid Solutions GmbH
- Responsible for IT integration test and user acceptance test for SAP S/4 Hana and BDO BO Customer Financials Management
- Led the test team (business testers and IT testers)
- Resource planning and control within the test team
- Created test concepts and test plans
- Performed test risk analysis
- Coordinated test execution and defect tracking
- Ensured test progress
- Generated and visualized reports
- Summarized test reports and reported to management
- Prepared and conducted user acceptance tests
- Managed SIGMA and JIRA/Confluence at project level
Susann Pataki
Last position:
PMO & Communication Manager (Change and internal communication) at Schweizerische Post AG IT Service Center & Logistic Services
- PMO project “Bantiger2” due diligence/business case outsourcing Post CH IT Services to Swisscom
- PMO & consultant internal communication project/change communication “My IT” implementation of 20 Swiss Post IT applications to ServiceNow with Go-Live
- PMO, change communication and processes for project “ZSB” – rebuild new applications for all Swiss Post Logistic Services such as shipments and search
Christoph Wagner
Last position:
System Architect / System Engineer / Programmer at Deutsche Vermögensberatung (DVAG)
- Create requirements for the modularization of the promotion forecast.
- Set up and expand the various competitions for 2024.
- Customize and test the CICS dialog.
- Create various reports for the department using SQL.
- Implement and test new requirements in batch processes with IWS.
- Update documentation for the new requirements.
- Provide on-call support for daily and monthly production.
- Technologies used: SCRUM, Jira, Confluence, Windows 11, Unix, Enterprise Developer, z/OS, GIT, Mineral, Moped, IWS/TWS, JES, COBOL, CICS, DB2, SQL, Rocket, FortiClient, Citrix.
Discover over 15,000 top freelancers
Statistics of experts using ServiceNow
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2.5 years
Positions per freelancer
16
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Insurance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
92%
Master's degree or higher
75%
Doctorate
13%
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Switzerland are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Switzerland using ServiceNow
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
ServiceNow basics
ServiceNow is used to run digital workflows for service management, requests, approvals, and operational tasks. Companies use it to bring structure to ITSM, employee service, and other internal processes. Strong experts know how to turn business rules into clean flows, forms, and records.
Where it fits
- IT service management and incident handling
- Service catalog and request workflows
- CMDB structure and asset-related data
- HR, customer service, and operations workflows
- Integrations with identity, monitoring, and ERP tools
ServiceNow also appears in larger enterprise landscapes where traceability and control matter. In Switzerland, that often includes regulated industries, shared service teams, and multilingual internal support.
What specialists deliver
Good professionals configure modules, extend forms, build flows, and tune notifications. They also work on scoped apps, scripted logic, reporting, and catalog items. The best ones keep the platform maintainable, not just functional.
Ecosystem and skills
ServiceNow work often touches JavaScript, REST APIs, LDAP, SSO, and data mapping. Experts should understand platform objects, role design, update sets, and release management. Knowledge of ATF, Flow Designer, and IntegrationHub helps on many projects.
When to bring in help
Companies bring in freelance expertise when a rollout is delayed, a process needs redesign, or an integration is unstable. Temporary support also helps during upgrades, catalog cleanup, and post-go-live fixes. This is common when internal teams need extra capacity or specific platform knowledge.
What strong experts look like
- Clear experience with ServiceNow configuration and scripting
- Practical knowledge of ITSM, CMDB, or a business module
- Careful handling of workflows, permissions, and data quality
- Ability to work with business stakeholders and technical teams
- Clean documentation and stable handover
Strong professionals explain trade-offs, avoid overcustomization, and keep future support simple. They can work remotely or on-site in Switzerland when workshops, discovery sessions, or stakeholder alignment need direct contact.
Frequently asked questions
What clients ask us most about ServiceNow — answered in short.
ServiceNow is used to manage service workflows such as incidents, requests, approvals, and knowledge processes. Many companies also use it for CMDB-driven operations, HR service delivery, and custom internal apps. A strong specialist helps make those workflows consistent and easy to support.
ServiceNow is often chosen when a company wants a broader enterprise workflow platform, not just ticketing. Jira Service Management can fit lighter team-based service processes, while BMC Helix is also used in larger ITSM environments. The right choice depends on scope, integration needs, and how much process control the company wants.
A strong ServiceNow professional usually brings JavaScript, REST APIs, data mapping, and identity or access knowledge. Familiarity with Flow Designer, IntegrationHub, SSO, and CMDB design is often important too. For reporting-heavy work, business analysis and data modelling skills help a lot.
A ServiceNow project needs the right depth for the module and the amount of customization involved. Simple catalog changes are different from platform redesigns, integrations, or CMDB work. Companies should look for proven work on the exact area they need, not just general platform familiarity.
Yes, ServiceNow work is often suitable for remote collaboration because much of it happens in the platform, in workshops, and through shared documentation. For Switzerland-based teams, some projects still benefit from on-site sessions for discovery, process design, or stakeholder alignment. Many specialists can combine both modes.
Look for a ServiceNow specialist who can explain what they changed, why they changed it, and how it will be maintained. Good signs are clear module experience, clean scripting, sensible use of standard features, and thoughtful documentation. Ask for concrete examples of similar workflows, integrations, or upgrade work.
No, ServiceNow started with IT service management but now supports many workflow areas. Companies use it for employee services, customer service, operations, and custom applications built on the platform. A good expert knows where standard modules end and where custom design is actually justified.
Before hiring a ServiceNow expert, prepare the current process, the pain points, the modules in scope, and any integration or security constraints. It also helps to share examples of existing forms, flows, and reports. That makes it easier to match the right specialist to the actual work.
The average hourly rate of freelancers in Switzerland who have used ServiceNow in their recent projects is 130 €, which corresponds to a daily rate of about 1,038 € based on an 8-hour working day.
Of the freelancers in Switzerland who have used ServiceNow in their recent projects, 92% hold at least a Bachelor's degree, 75% hold at least a Master's degree, and 13% hold a doctorate.
On average, freelancers in Switzerland who have used ServiceNow in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 2.5 years.
The most common languages among freelancers in Switzerland who have used ServiceNow in their recent projects are German (96%), English (96%), and French (40%).
The most common industries among freelancers in Switzerland who have used ServiceNow in their recent projects are Information Technology (84%), Banking and Finance (76%), and Insurance (60%).
The most common business areas among freelancers in Switzerland who have used ServiceNow in their recent projects are Information Technology (100%), Project Management (92%), and Operations (60%).
Main locations of FRATCH Experts, who have recently used ServiceNow
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Zurich 
Basel Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
