Salesforce Experts in Switzerland

• Project management, Hustler (identifying the complete financial operations, including Sales, Pitching, Financial Analysis, & Business Models) and Hound (identifying real customer needs, including Research, & Analysis) to build an online project KPI system.
• The system enables users to make well-founded decisions to keep projects on track according to their key parameters or bring them back on track when there are negative deviations from the plan.
• Provision of a forecast in addition to the current status.
• Automatic calculation and display of KPIs based on project key parameters entered by the user.
• Skills: Project Management, Project KPIs.
• Problem Space: Co-Innovation Builder (CIB), Corporate Innovation Team Set Up, Team Profile/ Team Canvas, Design Thinking, highlighting people, creating customer personas, researching the market, defining the problem.
• Solution Space: Narrowing down the problem, how to turn ideas into solutions, how to turn solutions into a concept, customer journey, Business Model Canvas, Value Proposition Canvas, prototyping, fine-tuning the prototype and Business Model Canvas, final pitch.

• Designed and engineered a shared web component library for a customer portal serving 360,000+ private users and integrated the LWC framework with Storybook via Rollup.
• Resolved WCAG AA compliance issues to support strict accessibility requirements.
• Integrated legacy systems into a new portal via REST API to support existing products.

External marketing management for SMEs in Switzerland. I bring strategy and execution together so that marketing doesn't end up in a drawer.

Three areas across the customer journey:

• Marketing strategy
• Visibility and customer acquisition
• Customer retention and growth

Focus on the B2B and tech sectors. I've always worked in IT, just from a different perspective each time: as a project manager at an elevator manufacturer, as a Product Owner in the automotive industry, and as a marketer in the data center market. More than ten years, three industries, one constant: translating complex technology so it resonates with the audience.

Think in a structured way. Get things done pragmatically.

• Defined and launched a major European digital transformation program, leading a six-bidder RFP, overseeing solution blueprint development and co-developing the business case, roadmap and multimillion budget. Secured board approval within five months.
• Built and led a multidisciplinary delivery organization of nearly 50 people at peak, spanning internal teams and three external partners. Defined responsibilities, allocated resources, set priorities and oversaw vendor performance, coordinating 200+ stakeholders.
• Led the two-year delivery of a common Salesforce CRM and digital sales portals across four EU subsidiaries, integrating local systems through MuleSoft Anypoint. Connected to Databricks for reporting, and embedded Databricks-based pricing and credit checks into the sales processes. Applied an Agile, business-first approach to evolving business needs, achieving adoption in France, Italy and Spain and business-validated technical go-live in Germany, within budget.
• Established a sustainable post-program ownership and support model: appointed a Business Analyst as Product Owner and coached him over two years to take full ownership of the solution and the digitalization strategy. Built the functional delivery team, brought one of its Functional Analysts in-house as the business-side Application Manager to oversee functional management and future enhancements, and recruited two Salesforce Admins into Group IT for country-level user support and day-to-day technical operations.
• Enabled further group-wide expansion through a reusable, scalable platform, securing board approval for a rollout to Czechia & Poland. Initiated both rollouts before completing the assignment.

The insurance application service provider in Switzerland intended to develop a multi-channel output system to support their customers on their digital enhancement journey.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 5 teams in the ART. Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

The insurance application service provider in Switzerland intended to transform their claims management BPO and IT team into an agile delivery organization.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 2 teams in an ART.
• Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

AI platforms

• Contributing to the training of all top 5 US large language models through multilingual ML projects, spanning RLHF, evaluations, rubrics, conversations and safety initiatives
• Working across a diverse range of training methodologies, supporting model alignment and quality improvement in multiple languages

• Support for a carve-in project involving 5 sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
• SAP S/4HANA
• Introduction of structures and best practices, as well as a consistent project management methodology for a global carve-in program
• Optimization of tracking, monitoring, and communication
• Development of a change and communication concept to engage the carve-in sites
• Implementation management, stakeholder management
• Coaching and support for the project team regarding project management and communication
• Establishment of a sustainable communication cascade and structures to support the transformation
• Advising and supporting the client project lead

Led implementation of an Azure cloud-based, event-driven enterprise integration platform connecting Salesforce, Momentus(event) and ERP applications. Reduced overall costs by 60%, lowered operational errors to under 1%, and delivered on time.

• Led the full project lifecycle from initiation to delivery using agile and hybrid methods - platform vision, feasibility, technical blueprint, architecture, implementation, integration, testing, rollout and business adoption.
• Built the engineering team from the ground up, leading teams across Switzerland, Bulgaria and India using Scrum and Kanban; established Jira, Confluence, Asana and SharePoint for delivery and reporting.
• Established and managed frequent steering meetings, reporting that gave stakeholders transparency and drove key decision-making.

• Recording, validating and coordinating customer requirements
• Analyzing commercial processes at customers, as well as designing and implementing solution designs in Salesforce
• Designing and developing Salesforce architectures based on Sales and Service Cloud
• Maintaining and expanding own competence in order to know the new functions of Salesforce
• Taking an active role in the pre-sales phase and working closely with the sales and pre-sales teams
• Building and consolidating maturity within the team in new topics
• Actively helping to define and align own role within the DXC Best Practice
• MC Growth implementation
• AI Agentforce Agents Builder
• Agent Designer with elements.cloud
• Salesforce ORG assessments
• Process configuration mining
• Single point of contact for SFDC contacts global
• Project coordination with the EMEA and global head
• Proposal presales work with Salesforce AE and client partners for global accounts

• Definition of a product concept and end to end solution delivery (turnkey) for a Digital Efficiency Hub for Railway Maintenance based on 5G campus networks. Integration of various hardware and software systems in a comprehensive delivery with success metrics. Laise the concept and process across the enterprise. Compliant process definition and financial management with commercial model.

Technologies: 5G, RAN, SAP, Cloud, Enterprise Architect, Autonomous Robots, ITIL, CoBIT, TBM, BSI, ISO 27001

• Designed the growth and digital strategy for an EU distributor
• Established a differentiation strategy focusing on horizontal portfolio expansion, ESG and SG&A cost reduction using new digital sales and service channels
• Offered same-day logistic delivery for key customers, increasing customer satisfaction by 25%

• Collaboration with and deputizing for the service manager for UCC (product owner)
• Interface management for UCC with other functionalities as part of the digital workplace
• Control of infrastructure tests and rollout, monitoring dependencies with other sub-projects

• Solely responsible for two portfolios totaling USD 1 million with an average monthly performance of 2%
• Responsible for the investment strategy, specializing in US equities and ETFs (exchanges: NASDAQ and NYSE)
• Market, trend, data, and technical chart analysis
• Risk management – diversification, daily/weekly risk mitigation measures (rebalancing) to ensure optimal portfolio profitability

• Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support

• Technical validation of configurations, feedback flows, and reporting setups

• Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)

• Performance of UAT, functional tests, and data checks in collaboration with the department and IT

• Coordination with stakeholders from consulting, service, compliance, IT, and product management

• Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform

• Creation of documentation, test protocols, and quality-related artifacts

• Support in the preparation of internal approvals and rollouts

• Successful technical acceptance of the new feedback and reporting functionalities

• Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)

• Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments