Salesforce Experts in Switzerland

Led implementation of an Azure cloud-based, event-driven enterprise integration platform connecting Salesforce, Momentus(event) and ERP applications. Reduced overall costs by 60%, lowered operational errors to under 1%, and delivered on time.

• Led the full project lifecycle from initiation to delivery using agile and hybrid methods - platform vision, feasibility, technical blueprint, architecture, implementation, integration, testing, rollout and business adoption.
• Built the engineering team from the ground up, leading teams across Switzerland, Bulgaria and India using Scrum and Kanban; established Jira, Confluence, Asana and SharePoint for delivery and reporting.
• Established and managed frequent steering meetings, reporting that gave stakeholders transparency and drove key decision-making.

• Designed and engineered a shared web component library for a customer portal serving 360,000+ private users and integrated the LWC framework with Storybook via Rollup.
• Resolved WCAG AA compliance issues to support strict accessibility requirements.
• Integrated legacy systems into a new portal via REST API to support existing products.

• Strategic Marketing
• Responsible for defining and presenting the overall go-to-market strategy to management and stakeholders
• Leading and optimizing comprehensive marketing campaigns, including concept, execution, and performance tracking
• Monitoring and adjusting marketing activities to maximize efficiency and ROI
• Overall responsibility for planning, allocating, and controlling the marketing budget
• Working closely with the global marketing team (NL & DE)
• Extended responsibility for digital marketing, including the strategic development of digital marketing initiatives with SEO principles to improve visibility and findability
• Responsible for the full management and ongoing optimization of the website, including SEO measures to increase organic traffic and improve rankings
• Monitoring and strategic alignment of Google Ads, Bing Ads, and LinkedIn Lead Generation Ads
• Development and implementation of innovative landing page concepts and Pardot flows to support campaigns, designed according to the latest SEO standards to optimize conversion rates
• Creating and presenting a comprehensive social media editorial plan
• Leading brand marketing and lead generation, including the strategic positioning of the NorthC brand in the ICT, Finance and HealthCare, public sector & administration, and HPC/AI segments
• Running campaigns to increase awareness and brand presence
• Developing and implementing an employer branding strategy that strengthened the company profile as an attractive employer, increased employee retention, and contributed to successful recruiting as well as strong employee growth
• Developing and leading lead generation initiatives and campaigns
• Managing strategic sponsorship partnerships to strengthen the brand and generate leads
• Overall management of event marketing projects: strategic planning, coordination, and execution of offline and online events
• Responsible for the online and offline implementation of the NorthC brand at datacenter locations
• Planning and execution of the local content strategy
• Creating content such as white papers, or managing external assignments
• Uploading content into a content management system (CMS)
• Data-driven performance analysis and optimization of measures
• Continuous optimization of content and web presence

• Designed the growth and digital strategy for an EU distributor
• Established a differentiation strategy focusing on horizontal portfolio expansion, ESG and SG&A cost reduction using new digital sales and service channels
• Offered same-day logistic delivery for key customers, increasing customer satisfaction by 25%

• Project management, hustler (identifying the full financial picture including sales, pitching, financial analysis, & business models) and hound (identifying real customer needs including research & analysis) to build a project metrics system on the Internet.
• The system allows users to make informed decisions to keep projects on track according to key data or to realign them when they deviate negatively from the plan.
• Providing a forecast alongside the current status.
• Automatic calculation and display of metrics based on user-entered project key data.
• Skills: project management, project metrics.
• Problem space: Co-Innovation Builder (CIB), corporate innovation team setup, team profile / team canvas, design thinking, highlighting people, creating customer personas, market exploration, defining the problem.
• Solution space: narrowing the problem, how to turn ideas into solutions, how to turn solutions into a concept, customer journey, business model canvas, value proposition canvas, prototyping, refining the prototype and business model canvas, final pitch.

• Collaboration with and deputizing for the service manager for UCC (product owner)
• Interface management for UCC with other functionalities as part of the digital workplace
• Control of infrastructure tests and rollout, monitoring dependencies with other sub-projects

• Recording, validating, and coordinating customer requirements
• Analyzing customers' business processes, and designing and implementing solutions in Salesforce
• Designing and developing Salesforce architectures using Sales and Service Cloud
• Maintaining and expanding my skills to stay current with Salesforce's new features
• Taking an active role in the pre-sales phase and working closely with sales and pre-sales teams
• Building and strengthening the team's expertise in new areas
• Actively helping to define and align my role within DXC's best practices
• MC Growth implementation
• AI Agentforce Agents Builder
• Agent Designer with elements.cloud
• Salesforce org assessments
• Process configuration mining
• Serving as a single point of contact for global SFDC contacts
• Coordinating projects with the EMEA and global headquarters
• Preparing proposals and presales work with Salesforce Account Executives and client partners for global accounts

• Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support

• Technical validation of configurations, feedback flows, and reporting setups

• Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)

• Performance of UAT, functional tests, and data checks in collaboration with the department and IT

• Coordination with stakeholders from consulting, service, compliance, IT, and product management

• Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform

• Creation of documentation, test protocols, and quality-related artifacts

• Support in the preparation of internal approvals and rollouts

• Successful technical acceptance of the new feedback and reporting functionalities

• Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)

• Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments

• Solely responsible for two portfolios totaling USD 1 million with an average monthly performance of 2%
• Responsible for the investment strategy, specializing in US equities and ETFs (exchanges: NASDAQ and NYSE)
• Market, trend, data, and technical chart analysis
• Risk management – diversification, daily/weekly risk mitigation measures (rebalancing) to ensure optimal portfolio profitability

• Project management: Implementation of SAP & EBX integration for master and reference data management and led development of AI supported services for data management and privacy-oriented solutions
• Business analysis: Executed in-depth requirement gathering and data analyzes for MDM implementation, supported service integration using REST APIs to enhance service interoperability, led the requirement gathering, analysis, and implementation of agent-based AI services
• Technologies: SAP BP & FICO & MM, Tibco EBX, n8n, custom AI development in Java, Python, RDBMS, cloud

• Building productivity solutions for backoffice functions including case management and automated workflows in insurance
• Integration of GenAI functionality in operational processes for efficiency based on measurable KPIs
• Successfully delivering integration and data projects with agile methodology in requirements engineering, cloud native development and computing, software development, data analytics, quality management and technical documentation
• Coaching and advising clients for adoption of technologies such as use case identification, organizational impact assessment and building a business case for investments
• Advising clients on cost optimization through IT carve out and outsourcing of software product engineering
• Technologies: Jira, Confluence, ServiceNow, GitHub Co-Pilot, Agile/SAFe

• Consulting financial institutions on implementing DORA and NIS2 requirements
• Gap analyses between existing governance structures and new regulatory requirements
• Creation and revision of policies, process descriptions, contract annexes, and technical-organizational measures
• Design of digital operational resilience testing programs (DORA Art. 24–25)
• Third-party risk management: building third-party registers, LEI matching, value chain analysis
• Training internal staff on DORA/NIS2 requirements
• Negotiation and renegotiation of outsourcing contracts according to DORA/NIS2 guidelines
• Use of technologies/frameworks: DORA, NIS2, EBA guidelines, BaFin requirements, NIST CSF, ISO 27001
• Engagements are subject to strict NDAs

• Overall management of the international program to implement the KYX solution for the regulatory traceability of global financial and goods flows
• Steering the end-to-end integration of finance, logistics and compliance systems in a global network
• Responsible for planning, budgeting, quality assurance and reporting to the global program committee
• Leading interdisciplinary project teams and coordinating multinational stakeholders
• Designing and negotiating strategic partnerships with technology and vendor partners
• Ensuring smooth execution of all project phases from development to rollout in cross-regional markets
• Building a global KYX ecosystem with high regulatory impact
• Managing an international program with direct relevance for Deloitte Global
• Establishing standardized interfaces between finance and logistics systems

• Support for a carve-in project for five sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
• SAP S/4HANA
• Introduction of structures and best practices, as well as a consistent project management methodology for the global carve-in program
• Optimization of tracking, monitoring, and communication
• Development of a change and communication concept to involve the carve-in sites
• Implementation control and stakeholder management
• Coaching and support of the project team regarding project management and communication
• Building a sustainable communication cascade and structures to support the transformation
• Advising and supporting the client project management