Customer Relationship Management Experts in Switzerland

• Established the Enterprise Architecture function from the ground up for Sulzer Group (~13,500 employees, CHF 3.6B revenue)
• Defined the Technical Governance framework, Target Operating Model, and IT PMO foundation now governing architecture decisions and portfolio demand across all divisions.
• Deployed SAP LeanIX as the authoritative application portfolio system of record - catalogued 500 applications group-wide (140 for Chemtech), onboarded business and IT stakeholders, and initiated integration with ServiceNow to embed architecture data into operational workflows.
• Led the divisional & group wide Application Rationalization initiative
• Decommissioned 15% of the 140 applications Chemtech portfolio, delivering CHF 627k in run-rate savings over two years and materially reducing licensing and support exposure.
• Defined and executed the divisional AI Roadmap in partnership with Sales, Legal, and R&D leadership
• Delivered 4 AI solutions into production (including Sales process harmonization and LLM-based IP conflict detection) from a portfolio of 7 prioritized initiatives.
• Built and owned the 3-year IT Strategic Roadmap for Chemtech
• Aligned cloud and technology architecture with divisional business priorities and a CHF 1.5M annual investment envelope.
• Delivered CHF 500k in cost avoidance by challenging and discontinuing funded but low-value initiatives, demonstrated governance discipline and executive influence, with zero implementation spend.

• Stepped into a senior interim mandate with hands-on accountability for a complex business model transformation, taking ownership of execution, operating decisions, and delivery within a highly regulated and complex regional environment.
• Led market access, launch, and go-to-market transformation work, aligning commercial, operational, and governance structures to support entry into new markets under time and regulatory pressure.
• Supported post-merger integration as well as divestiture shaping assignments, working hands-on with executive teams to align operating realities, decision rights, and accountability with transaction intent.
• Took interim ownership of critical transformation and integration programs, resetting priorities, sequencing, and leadership expectations where delivery risk or organizational friction had emerged.
• Acted as a trusted interim partner to CEOs and senior leaders during periods of structural change, providing clear judgement, hands-on leadership, and execution discipline.

The insurance application service provider in Switzerland intended to develop a multi-channel output system to support their customers on their digital enhancement journey.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 5 teams in the ART. Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

The insurance application service provider in Switzerland intended to transform their claims management BPO and IT team into an agile delivery organization.

• Established an Agile Release Train based on SAFe 6.0
• Trained all ART leadership
• Coached the development of the solution intent
• Established 2 teams in an ART.
• Developed the Epic and Feature Backlog for the team.
• Planned and coached 2 PI planning sessions

Appointed to provide a senior marketing and commercial perspective to a Swiss consultancy specialising in people management and organisational design.

"ZLF – Future Billing Solution"

Cross-module S/4HANA

• Technical consulting and development in the area of S/4 Master Data Governance (MDG-BP)
• Various developments in HR-BP integration, order-to-cash, SAP CAR analytics data modeling, interfaces from and to third-party systems. (native HANA, CDS, RAP, Fiori Elements, OData)

• Interim head of IT POS on GK and SAP basis for DEPOT GDC.
• Responsible for the stability and further development of the POS base platform.
• Managing adjustments and rollouts in the POS environment in coordination with the SAP backend.

• Project management, hustler (identifying the full financial picture including sales, pitching, financial analysis, & business models) and hound (identifying real customer needs including research & analysis) to build a project metrics system on the Internet.
• The system allows users to make informed decisions to keep projects on track according to key data or to realign them when they deviate negatively from the plan.
• Providing a forecast alongside the current status.
• Automatic calculation and display of metrics based on user-entered project key data.
• Skills: project management, project metrics.
• Problem space: Co-Innovation Builder (CIB), corporate innovation team setup, team profile / team canvas, design thinking, highlighting people, creating customer personas, market exploration, defining the problem.
• Solution space: narrowing the problem, how to turn ideas into solutions, how to turn solutions into a concept, customer journey, business model canvas, value proposition canvas, prototyping, refining the prototype and business model canvas, final pitch.

• Collaboration with and deputizing for the service manager for UCC (product owner)
• Interface management for UCC with other functionalities as part of the digital workplace
• Control of infrastructure tests and rollout, monitoring dependencies with other sub-projects

• Clients: Central banks of the most developed economies in the world, German, Swiss, Luxembourgish, Monegasque, Singaporean, Japanese wealth managers and universal/private banks, world’s largest investment banks
• Accountable for managing the delivery of a portfolio of digital wealth and consumer relationship management initiatives
• Project managing portfolios of projects within CTO product and technology business area (cyber security, architectural changes, re-organisational transformation, 3rd party apps)
• Products: Kernel & Parametrisation for Core Avaloq Banking Platform; modules: CRM, client data management, wealth management, portfolio management (generating over 90% of company revenues)
• Key responsibilities:
• Reporting to Head of Disruptive Innovation Division; stakeholder to five product owners & two domain owners
• Accountable for delivery of annual themes and quarterly key deliverables
• Managing demand vs supply via QBR process: book of work, execution, reporting, risk management
• Directly managing around 40 external consultants (front-end/back-end engineers, BAs, designers)
• Hiring and managing resources in eight countries
• Running quarterly divisional closure meetings presenting achievements and challenges
• Resolving cross-team dependencies and internal/external conflicts
• Owning and controlling maintenance budget; planning, forecasting, execution; ensuring demand matches supply
• Identifying and staffing key roles with chapter leads
• Approach: Agile, Scrum of Scrums, QBR/OKRs
• Technology: Angular, PL/SQL, JavaScript, Confluence, JIRA (JQL)

• Recording, validating, and coordinating customer requirements
• Analyzing customers' business processes, and designing and implementing solutions in Salesforce
• Designing and developing Salesforce architectures using Sales and Service Cloud
• Maintaining and expanding my skills to stay current with Salesforce's new features
• Taking an active role in the pre-sales phase and working closely with sales and pre-sales teams
• Building and strengthening the team's expertise in new areas
• Actively helping to define and align my role within DXC's best practices
• MC Growth implementation
• AI Agentforce Agents Builder
• Agent Designer with elements.cloud
• Salesforce org assessments
• Process configuration mining
• Serving as a single point of contact for global SFDC contacts
• Coordinating projects with the EMEA and global headquarters
• Preparing proposals and presales work with Salesforce Account Executives and client partners for global accounts

• Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support

• Technical validation of configurations, feedback flows, and reporting setups

• Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)

• Performance of UAT, functional tests, and data checks in collaboration with the department and IT

• Coordination with stakeholders from consulting, service, compliance, IT, and product management

• Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform

• Creation of documentation, test protocols, and quality-related artifacts

• Support in the preparation of internal approvals and rollouts

• Successful technical acceptance of the new feedback and reporting functionalities

• Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)

• Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments

• Solely responsible for two portfolios totaling USD 1 million with an average monthly performance of 2%
• Responsible for the investment strategy, specializing in US equities and ETFs (exchanges: NASDAQ and NYSE)
• Market, trend, data, and technical chart analysis
• Risk management – diversification, daily/weekly risk mitigation measures (rebalancing) to ensure optimal portfolio profitability

• Architected and implemented a Data Value Framework as a decision-making basis for strategic prioritization and determining data-driven value contributions along the corporate value chain, connecting data value with business objectives.
• Designed standardized use cases to assess the maturity levels for quantifying business value and data value.
• Integrated the framework within SAFe structures in Lean Portfolio Management and ARTs to guide strategic investment decisions.
• Developed metrics and evaluation procedures for prioritizing business areas based on quantitative data.
• Redesigned data governance, including the introduction of the data owner role with clearly defined responsibilities and differentiation from the data steward role.
• Derived MVP priorities using gap analyses across key areas and value stream analysis.

• Questioning and discussion of technical requirements and coordination with the team
• Contributing to objectives of the Digital Transformation Services unit and implementation of objectives
• Analyzing, specifying, updating and delivering architecture models to implement digital solutions in line with business, data infrastructure and requirements
• Selecting suitable technical options for application design considering interoperability, reversibility, scalability, usability, accessibility and security and optimizing cost/quality ratio
• Creating and maintaining concept documents, architecture models and other technical documentation
• Reviewing services to be provided and other documents for solution development
• Collaborating with IT enterprise architect, business analyst, project manager, developers, testers and process owner in design and documentation of technical specifications for new and further developments
• Communicating and supporting concepts to relevant stakeholders
• Participating in enterprise architecture activities and ensuring compliance with principles, standards and guidelines
• Monitoring compliance with defined design at application, solution and enterprise level
• Developing and testing existing and new solutions as required
• Supporting and guiding development teams in implementation of new projects or maintenance of existing products, assuming product manager role if required
• Establishing and ensuring best practice in implementation, documentation, testing and packaging for distribution
• Contributing to handling of reported incidents and requests assigned to third level support and follow-up actions as required