Roger P.-Senior Project and Customer Success Manager
Check rate
Experience
Senior Project and Customer Success Manager
MHS Inc
- Program Manager for the Smart Prison solution for two prisons in Graubünden, Switzerland
- Managed software development by the in-house development team and third parties
- Selected, onboarded, and managed suppliers
- Managed customer and subcontractor contracts (SOW, SaaS)
- Business analysis, training, and onboarding for Graubünden
Principal Consultant
Pitton Production & Consulting
- Program Manager
- Business development
- Pre-sales
- Go 2 Market
- Program Manager for Nagravision in Switzerland, Germany, and the UK on various projects
- Go-to-market consulting and sales support for Divitel NL
- Market research for Accedo UK
- Market entry for SmartCharge.energy in collaboration with CleverEV
- Business development for Six Floor Solutions, MediaMelon, Axinom, Divitel, Nagra, GreenStreams, HeightsTelecom
Senior Project Manager
Tele Columbus
- Program Manager
- Service Manager
- Product Owner / SAFe Product Manager
- Market entry and leadership of complex projects: Successfully launched PYUR TV in Germany, leading a multi-layered
- technology initiative across 8 countries involving 6 companies.
- SAFe agile iterative product development: Coordinated the creation of 10 product iterations, resulting in an industry-leading NPS of +30.
- Broad business ownership and delivery: Actively managed all required aspects of the project, including development, integration, validation, internal IT, customer support, and sales/marketing preparation.
Senior Business Development Manager
Adcellence
- Business development
- Project Manager
- Various sales and business development projects: lead generation, CRM upgrade, events and webcasts, responses to RFPs
Guest Lecturer
Fachhochschule HTW Chur
Teaches content delivery and agile project management to bachelor's students in multimedia production.
Director, Presales
MediaKind
- Pre-Sales Leader
- Program Manager
- Customer Success Manager
- Strategic leadership in the delivery of tenders: Full project responsibility for a multi-million-dollar tender for cloud TV services from a Tier-1 telecommunications company.
- Cloud TV migration project management: Project lead for the migration of on-premises TV infrastructure to cloud TV, including applications for Android TV, Android, iOS, and browsers.
Chief Project Program Manager
Quickline
- Program Manager
- Product Owner
- SAFe Product Manager
- Success Manager
- Pioneered Switzerland’s first Android TV service: Led the successful launch of Switzerland’s first Android TV product and positioned our company at the forefront of innovation. The service was ranked No. 1 in customer satisfaction in Switzerland.
- Efficient delivery management: Coordinated deliveries from hardware and software vendors, as well as internal and external development teams.
- Agile leadership: Served as Scrum Master, Release Train Engineer (RTE), and Product Owner (PO), ensuring seamless collaboration and efficient project delivery across 5 companies.
Senior Program Manager
UPC Liberty Global
- Program and Project Manager
- Successful application launches: Led the launch of new video entertainment applications (apps & STB) through careful oversight of alpha and beta/crowd testing. My leadership kept the development team motivated and ensured the software was ready for company-wide use.
- Mobile ID validation: Replaced the manual ID validation process for mobile subscribers with automated tools and processes. Planned, controlled, and approved all activities across internal and external teams, significantly reducing manual workload.
Manager Technical Presales Team, EMEA
Ericsson
- Team Leader
- Program Manager
- Pre-Sales Manager
- Customer Success Manager
- Building and leading a high-performing team: Successfully established and expanded a team of 7 professionals across Europe and the Middle East
- Project Manager for cloud TV system delivery: Successfully led cloud TV implementations in the Netherlands, Russia, and Singapore.
Chief Project Manager, Engagement Manager
Microsoft
- Program Manager
- Customer Success Manager
- Pre-Sales
- Pioneering technology: Led the first commercial launch of Microsoft IPTV for Swisscom, which grew to 1.5 million subscribers.
- End-to-end coordination: Coordinated customer expectations, requirements, technology, support, and customer care.
- Strategic upselling: Secured a multi-million-dollar services business.
- Impressive market expansion: Exceeded growth targets with BT, VimpelCom Russia, Deutsche Telekom Hungary, Macedonia & Montenegro, serving over 5 million consumers.
- Innovative launches: Delivered the market’s first launch of Xbox TV applications in Portugal, Germany, and Austria.
Examination Expert
Kanton Zug
for IT apprentices
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Information Technology, Media and Entertainment, Education, Energy, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Sales, Customer Service, Product Development, and Marketing.
Summary
Experienced technology professional with a broad background in project, program, and product management.
I bridge business goals and technology delivery, and have led initiatives throughout the entire lifecycle – from idea to sustainable growth.
I am committed to measurable success in complex, international organizations, take strong ownership, and bring a broad global perspective and cultural openness.
- Launched the Smart Prison solution in the Canton of Graubünden
- Launched PYUR TV in Germany, increasing NPS to +30. Links to media coverage
- Launched the first Swisscom IPTV service, which has grown to over 1.5 million customers.
- Migrated a cloud TV service in Hungary
- Launched the first Android TV service in Switzerland
- Launched media apps at UPC Switzerland
- Launched the first Xbox Video App in Germany, Austria, and Portugal
- Successfully delivered several cloud TV proof of concepts
- Excellent at leading global and local organizations across departments, countries, and cultures, as a customer or provider
Skills
Project And Program Management
Agile, Waterfall, Safe
Product Owner
Product Management
Release Train Engineer
Risk Management
Stakeholder Management
Project Communication
Requirements Management
Supplier Management
Service Management
Application Management
Software Development Management
Solution Architecture
Customer Success Management
Customer And User Experience Ux/Ui, Nps
Cross-Cultural Leadership
Cross-Functional And Matrix Organizations
Change And Transformation Management
Continuous Improvement
Technology Management
Analytical And Data-/Kpi-Driven
Focused And Results-Oriented
Start-Ups To Global Companies
Cloud
Saas
Applications (Ios & Android, Browser)
Iot
Analytics
Machine Learning (Ml)
Artificial Intelligence (Ai)
Digital Asset Management (Dam)
High Availability And Scalability
Security
Public Safety
Smart Prison
Broadband
Tv
Iptv
Pay-Tv
Fast
Ott
Android Tv
Set-Top-Box (Stb)
Smart Tv
Drm (Digital Rights Management)
Content Delivery Networks (Cdn)
Streaming
Dvb
Content Management (Mam)
Languages
Education
Information Technology
Certifications & licenses
Data Landscape of Gen AI
Project Management Institute
Prompt Engineering for Project Mgrs
Project Management Institute
Generative AI Overview for RML
Project Management Institute
Hermes 2022 Foundation
Agile Certified Professional (PML-ACP)
Project Management Institute
Project Management Institute
Harvard Negotiation Training
Statistics
Experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Roger speaks the following languages: German (Native), English (Advanced).
Roger has at least 22 years of experience. During this time, Roger has worked in at least 10 different roles and for 10 different companies. The average length of individual experience is 2 years and 2 months. Note that Roger may not have shared all experience and actually has more experience.
Based on recent experience, Roger would be well-suited for roles such as: Senior Project and Customer Success Manager, Principal Consultant, Senior Project Manager.
Roger's most recent position is Senior Project and Customer Success Manager at MHS Inc.
In recent years, Roger has worked for MHS Inc, Pitton Production & Consulting, Tele Columbus, Adcellence, and Fachhochschule HTW Chur.
Roger is most experienced in industries like Telecommunication, Information Technology, and Media and Entertainment. Roger also has some experience in Education, Energy, and Government and Administration.
Roger is most experienced in business areas like Project Management, Information Technology, and Sales. Roger also has some experience in Customer Service, Product Development, and Marketing.
Roger has recently worked in industries like Media and Entertainment, Education, and Information Technology.
Roger has recently worked in business areas like Project Management, Marketing, and Sales.
Roger holds a Master in Information Technology.
Roger has 8 certificates. Among them, these include: Data Landscape of Gen AI, Prompt Engineering for Project Mgrs, and Generative AI Overview for RML.
Roger is immediately available full-time for suitable projects.
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