Michael K.-Senior Program Manager
Check rate
Experience
Senior Program Manager
Pronetz Consulting GmbH
Project management and process consulting in the field of Building Information Modelling (BIM)
Program Manager
Cisco
Cisco Systems GmbH (self-employed) Executive Transformation Program Lead Managing a global Digital Transformation program with 90Mio USD budget and customer value delivery responsibility for a DAX enterprise in Germany. 600 sites in US, EMEA, APAC, leading a team of 95 delivery resources. Using Contract Change Requests to add multi-million USD extra revenue, Subcontractor management with cost saving programs. Exploiting AI delivery modules for efficient delivery.
Senior Program Manager
Infosys Technologies (self-employed)
- Responsible for the program management of a large and strategic LAN/WLAN program with full budget and delivery responsibility for a global mid-sized company
Director Business Development for Services
Cisco Systems GmbH
- Leading a multicultural, EMEA-wide team of Business Development Managers as part of sales support, with the task of creating new business opportunities and providing sales support during proposal preparation.
- This includes defining customer-specific solutions and services for DataCenter/Cloud, mobile, SW and automation technologies, as well as Network Transport platforms.
Senior Program Manager Presales EMEA
Cisco Systems GmbH
- As Business Development Engagement lead, responsible for managing large (>10m$), strategic sales projects involving new IT technologies for Cloud, mobile, and Customer Success.
- The role included defining the solution and the strategic approach for proposal preparation.
- At the same time, I was responsible for managing large and strategic IT and SW programs with full budget responsibility for large enterprises and Service Providers in EMEA.
- The role particularly included defining the optimal implementation and deployment strategy during the proposal phase.
Service Delivery/Customer Success Manager
Cisco Systems GmbH
- As Service Delivery/Customer Success Manager within the Cisco Managed Services organization, I am responsible for service delivery for T-Systems as a Cloud Managed Services Partner with a contract volume of 85 Mio.
- I also currently manage a global team of Business Analysts who create customer-facing delivery performance reports (MSR, QBR).
Manager Program Management Systems Integration
Cisco Systems GmbH
- Leading a team of 10 Program Managers for the E2E delivery and transition of Large Complex Systems Integration contracts for Enterprises and Service Providers in EMEAR.
- This includes pre-sales engagements (analyzing business requirements, scoping) and project execution (planning, design, implementation, integration, Day2 Operate, Managed Services) with a 500 Mio program volume across all ICT technologies (Mobility, IT infrastructure, DC/Cloud, Voice/Video).
Manager Project Management Central Europe
Cisco Systems GmbH
- Leading a team of 20 Project Managers for the E2E presales, delivery and transition of Enterprise and Service Provider contracts in EMEAR Central (planning, design, implementation, configuration, Day2 support, maintenance, Managed Services), with a total project volume of 200 Mio.
Manager Service Sales
Cisco Systems GmbH
- Responsible for leading an account team for the sale of Cisco Services (Support and Professional Services and Managed Services) to the Deutsche Telekom Group with a sales target of 60 Mio.
Vice President Services & Support
Swyx Solutions AG
- As a member of the Swyx management team, responsible for the Services & Support business unit for a software-based VoIP PBX:
- Management of 20 employees (Presales, Training, Support)
- Design and delivery of training for channel partners
- 2nd/3rd level support for all installed Swyx VoIP solutions
- Design, planning, installation, commissioning, operation, support
- Professional Services (Solutions integration)
- Planning and setup of the Hosting Service (Managed PBX Services)
Business Operations Manager
Nortel Networks GmbH
- Commercial management of the Network Operations Outsourcing/Field Service Europe business unit within the Customer Care Services Division
- Definition of the business strategy and service costs
- Programs to reduce costs and improve profitability
- Third-party management and definition of selection criteria
- Responsibility for a $60 Mio budget
- Management of operational KPIs (processes, performance, SLA)
Portfolio Manager
Nortel Networks GmbH
- Solutions Portfolio Manager responsible for selecting software providers and system integration/integrators in the network management/OSS area within the Professional Services Division
- Definition of the service portfolio
- Make the portfolio sellable (sales materials, sales training)
- Support for sales support activities (e.g. proposal preparation)
- Third-party management
Program/Project Director
Nortel Networks GmbH
- Project management of projects for large enterprises and network operators within the Professional Services division
- European project management of a global PBX outsourcing project for a major automotive supplier in Germany (6 months) with P&L responsibility
- $43 Mio project budget / 35 project team members (full-time)
- Third-party and contract management (maintenance partners)
- Executive program management of a data center and network project for a start-up Application Service Provider in Hamburg (Build – Operate – Transfer) (8 months, 110 employees) with P&L responsibility
- $123 Mio program budget / 110 project team members (full-time)
- Management of the delivery and service scope
- Third-party management (software / maintenance partners)
Manager Assisted Operations (Managed Services)
Nortel Networks GmbH
- Management of a business unit within the Network Operations Division (Nortel Global Services) with responsibility for $22Mio Profit & Loss and 80 employees.
- Service delivery for 50 customer contracts (SLA-based) for Assisted Operations (Managed Services)
- 1st to 3rd level 24x7 onsite NOC support and onsite training
- Development and management of the Assisted Operations portfolio
- Management of operational processes and KPIs
Managing Consultant Central Europe
Nortel Networks GmbH
- Business development for network consulting services in Central Europe within the Professional Services Division, with responsibility for employees.
- $ 1.5 Mio revenue responsibility (design and network management)
- TOP50 customers: VW, BASF, etc.
Partner Manager Deutsche Telekom
ASPECT Telecommunications GmbH
- Responsible for expanding the call center reseller business (channel) with Deutsche Telekom.
- $7 Mio revenue and personnel responsibility
- Contract management, pricing, and portfolio management
- Planning the sales strategy and building sales channels
Head of Technical System Solutions (Member of the Management Board)
T-Systems (Deutsche Telekom)
- Responsible for 25 employees (consultants, systems engineers)
- 4,5 Mio DM budget responsibility
- Definition, design, and consulting for system solutions
- Sales support (proposals, cost calculation)
- Project Management and implementation of system solutions
- Member of the T-Systems task force for business process modeling
- Establishment and management of a department for network operations
Technical Sales Manager
Philips Kommunikations Industrie AG
- Sales support in Southeast Asia for network transmission systems (SDH)
Team Leader Product Management
Philips Kommunikations Industrie AG
- Management of 10 employees in Product Management network systems
- Cost center responsibility of 1,3 Mio DM
- Project Management of a turnkey project in Russia (8 months)
Product Manager
Philips Kommunikations Industrie AG
- Product management of switching systems within the Network Systems division
- Management of product development
- Sales and customer training
Volunteering
PMI Germany Chapter
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Telecommunication, Automotive, and Construction.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, Sales, Project Management, Product Development, and Operations.
Summary
My strengths are a strong customer focus, excellent analytical skills, a structured and results-oriented way of working, and employee leadership through goal setting and coaching. Many years of experience in international teams and customer environments (USA and EMEA) in Presales, Customer Success, and Project/Program Management roles in IT and telecommunications technologies.
Skills
Focus Areas Of It Solutions For Enterprises:
- Enterprise Networks (Sd-Wan, Routing & Switching, Wireless)
- Security (Network Security, Sase, Secure Connectivity)
- Iot Solutions, Dc And Cloud Infrastructure And Connectivity
- Unified Communications, Collaboration Solutions, Hosted Services, Xaas
- Network Operations And Network Analytics & Insights
Focus Areas Of It Solutions For Service Providers:
Transport Networks (Core, Aggregation And Edge), Ran Solutions, Ip Optical/Ron
Dc And Cloud Networks, Virtualisation
Security Solutions (Zero-Touch Provisioning, Firewall, Secure Connectivity)
Mobile Network Solutions (4g, 5g, Packet Core, Control/User Plane Separation)
Sw And Automation (Service Provisioning, Service Assurance)
Managed Services/Network Operations (Noc) With Ai
20 Years Of Management Experience In Telecommunications
7 Years Of Product Management
6 Years Of International Project Management
15 Years Of Employee Leadership
20 Years In Sales-Related Roles
8 Years Of Contract And Vendor Management
Ms Office (Word, Excel, Powerpoint)
Ms Project
Smartsheet
Cloud Services (Google, Apple)
Pmi Pmp (Project Management Professional) Since 01/2012
Pmi Germany Chapter - Volunteering
Languages
Education
RWTH Aachen University
Dipl.-Ing. Elektrotechnik · Electrical Engineering · Aachen, Germany
Stadtgymnasium
Abitur · Dortmund, Germany
Petri Primary School
Dortmund, Germany
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Michael is based in Rückersdorf, Germany and can operate in on-site, hybrid, and remote work models.
Michael speaks the following languages: German (Native), English (Advanced), French (Elementary), Italian (Elementary).
Michael has at least 39 years of experience. During this time, Michael has worked in at least 19 different roles and for 9 different companies. The average length of individual experience is 2 years and 11 months. Note that Michael may not have shared all experience and actually has more experience.
Based on recent experience, Michael would be well-suited for roles such as: Senior Program Manager, Program Manager, Director Business Development for Services.
Michael's most recent position is Senior Program Manager at Pronetz Consulting GmbH.
In recent years, Michael has worked for Pronetz Consulting GmbH, Cisco, Infosys Technologies (self-employed), and Cisco Systems GmbH.
Michael is most experienced in industries like Information Technology, Telecommunication, and Automotive. Michael also has some experience in Construction.
Michael is most experienced in business areas like Information Technology, Customer Service, and Sales. Michael also has some experience in Project Management, Product Development, and Operations.
Michael has recently worked in industries like Information Technology, Telecommunication, and Construction.
Michael has recently worked in business areas like Information Technology, Customer Service, and Project Management.
Michael holds a Master in Electrical Engineering from RWTH Aachen University.
Michael has 1 certificate: PMP (Project Management Professional).
Michael is immediately available part-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 28 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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