Ralf Beyer - IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager

Q: Where is Ralf based?

Ralf is based in Lorsch, Germany and prefers 100% remote projects.

Q: What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Ralf have?

Ralf has at least 20 years of experience. During this time, Ralf has worked in at least 19 different roles and for 10 different companies . The average length of individual experience is 1 year and 9 months . Note that Ralf may not have shared all experience and actually has more experience.

Q: What is Ralf's latest experience?

Ralf's most recent position is IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager at amedes-Gruppe .

Q: What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for amedes-Gruppe , Infosys / Mercedes-Benz / Daimler Truck , Infosys / Daimler , and E.ON / Infosys .

Q: Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology , Manufacturing , and Professional Services . Ralf also has some experience in Healthcare , Aerospace and Defense , and Automotive .

Q: Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Project Management , Information Technology , and Procurement . Ralf also has some experience in Operations , Customer Service , and Finance .

Q: Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology , Healthcare , and Automotive .

Q: Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Information Technology , Procurement , and Operations .

Recommended expert

Lorsch, Germany

Experience

Apr 2024 - Present

2 years

IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager

amedes-Gruppe

Development and implementation of IT sourcing strategies
Process responsibility for IT provider management, including provider selection, contract negotiation, performance evaluation
Ongoing relationship management
Comparing service levels with SLAs, continuous improvement
Collaboration with stakeholders and procurement
Meeting commercial requirements
Effective communication, problem solving and troubleshooting
Monitoring supplier contracts
Driving strategic initiatives, cost optimization, risk management and process improvements related to sourcing and vendor management
Transition management from existing provider to new service provider
Defining and adjusting processes according to ITIL, SLA and OLA definitions
Integration of the customer's ITSM tool (Matrix42) into the new provider's ServiceNow

Apr 2022 - Mar 2024

2 years

Freelance Regional Delivery Manager NW Operations EMEA

Infosys / Mercedes-Benz / Daimler Truck

Functional leadership of 18 network leads (Network Service Managers)
Point of contact for customer escalations
Reporting at C-level
Active participation in CAB meetings
Coordination with the transformation team regarding upcoming projects and their impact on production
Monitoring license and equipment renewals in the network and security environment (campus, edge DC and data center)
Close collaboration with the GNOC (Global Network Operation Center) and local onsite staff and third-party providers
3rd party management
Vendor management
Contract management

Apr 2021 - Mar 2022

1 year

Freelance Transition Program Manager EMEA-DE

Infosys / Daimler

Planning the transition for all EMEA-DE locations (379)
Verifying and determining the approach for the client's current contracts with third-party providers
Leading a team of 10 transition managers
Reporting and communication at C-level with the client, partners and internally
DAIR management
Setting up a reporting structure
Managing the collection of asset data and processes
Establishing a meeting structure with the various locations and transition managers
Establishing a communication base with other towers (e.g., data center, workplace, SAP, security)

Jun 2020 - Mar 2021

10 months

Freelance Project Manager

E.ON / Infosys

Transitioning the Global Service Desk operations from existing suppliers to a new supplier
Planning knowledge transfer
Defining requirements for building the knowledge base in SNOW (ServiceNow)
Planning and creating test scenarios for the supplier's new agents
Conducting, reviewing and evaluating mock calls with supplier agents and client employees
Verifying language certifications (7 languages) of the agents
Reviewing the agents' written tests
Creating checklists and reports
Management reviews
Participating in project status meetings

Jun 2018 - Dec 2018

7 months

Transition Manager

Fujitsu / Audi / VW-Sachsen

Transitioning managed network services operations from existing suppliers
Planning and conducting knowledge transfer and training
Establishing a GDC (Global Delivery Center) in Portugal and an NOC (Network Operation Center) in Germany
1st, 2nd and 3rd level support
Defining and implementing ITSM processes (incident, problem, change and release, knowledge management)
Establishing an event management process and implementing monitoring tools
Designing the new operations manual
Implementing SLAs and OLAs
Creating an onboarding manual for new employees regarding site and network access at the client's location
Planning and conducting due diligence; capturing current network components in operations and warehouses; adjusting or supplementing existing documentation
Preparing status reports for senior management internally and for the client

Jul 2017 - Mar 2018

9 months

Transition & Transformation Manager / Team Lead

DXC

T&T acquisition activities for a customer in the manufacturing and retail sector
Defining the T&T solution, creating the schedule, identifying risks related to the proposal
Preparing presentations and documentation and presenting them to the client
Responsible for reviewing and approving ongoing acquisitions
Weekly review of status reports on ongoing programs with transition managers
Weekly status and financial reports with senior management
Assisting transition managers in resolving risks and issues

May 2017 - Jul 2017

3 months

Transformation Manager

HP

Migrating all infrastructures, applications, and services from the Norwegian hospital service provider to DXC
Migrating servers to a new cloud architecture (IaaS) and implementing the network
Security assessment and implementation
AD consolidation and migration
Implementing service management processes (ITIL)
Storage and backup strategies
Setting up a DR site and service desk
Managing 40 projects with 29 project managers in transition and transformation
Managing third-party vendors

Feb 2017 - Apr 2017

3 months

T&T Manager

HP

Acquisition activities for a German bank
Developing the specific banking solution
Creating cost estimates, schedules, and project descriptions
Risk assessment, assumptions, and documentation
Presenting the plan and solution to the client

Nov 2016 - Jan 2017

3 months

Transformation Manager

HP

Preparing proposals for an early contract renewal
Aligning requirements with the client
Planning the service desk in a nearshore location
Creating cost estimates and schedules
Regular reporting on solution preparations and coordination with the client
Contract negotiations and presentations

Aug 2015 - Nov 2016

1 year 4 months

Project Manager

HP

Workplace migration of the DACH and Nordic regions to nearshore SSCs (Shared Service Centers)
Analyzing migration options, organizing necessary training, and knowledge transfer
Calculating potential savings together with the finance department
Reviewing staffing and language requirements for nearshore SSCs
Managing internal teams and accounts to drive workload migration
Identifying savings of nearly €14 million

Apr 2015 - Aug 2015

5 months

T&T Manager

HP

Setting up a new data center environment across three data centers
Migrating SAP and SAP-related applications to HP
Building the network environment
Introducing Office 365
Implementing ITIL processes (monitoring, reporting, incident, problem, capacity, change, security management)
Establishing the account and financial environment
Reviewing and adjusting the budget and contract deliverables
Implementing account governance processes
Attending steering committee meetings with customer and HP executives
Managing tower leads, PMs, resources, customers, and third parties
Reporting program status to executives
Risk, issue, and change management
Financial and schedule tracking (EV, ETC, EAC, SPI, CPI)

Oct 2014 - Apr 2015

7 months

T&T Manager

HP

Setting up a cloud environment
Migrating an SAP environment (PROD, DEV, and UAT)
Implementing ITIL processes
Setting up a service desk
Participating in the steering committee and presenting program status

Jan 2014 - Aug 2014

8 months

Transformation Manager

CSC

Designing, planning, and project managing a strategic program to introduce StaaS (Storage as a Service) in Denmark
Developing solutions and installing new hardware
Migrating all data to the new environment

Apr 2013 - Dec 2013

9 months

Account Program-Executive

CSC

Program management for multiple projects and leading the PMO in an existing account
Attending executive meetings to identify and initiate new projects
Participating in weekly CAB (Change Advisory Board) meetings
Preparing and conducting program status meetings with the client and account

Feb 2013 - May 2013

4 months

Project Manager

CSC

Designing, planning, and project managing the implementation of a Celestix environment in Germany, France, and Austria
Implementing server monitoring tools
Planning and rolling out patch management
Collaborating globally with the UK, USA, India, and the Netherlands

Sep 2012 - Feb 2013

6 months

Project Manager for client Urenco

CSC

Project management for multiple projects in the Netherlands
Analysis of the impact of the upcoming server, LAN, and desktop refresh
Evaluation of business processes, detailed impact analysis of servers at the operating system, application, and database level
Migration concept and high-level plans for design, development and test, integration and test, deployment and operational support
Participation in developing an automated crane system for transporting enriched uranium
Preparation of a technical solution for implementing a document system into the production environment

Jun 2012 - Sep 2012

4 months

Project Manager for client MEWA

CSC

Representing the account program executive and project manager
Leading client project status meetings
Project management for server patch management and HDD encryption
Leading the analysis for a possible dynamic desktop environment, workshops for client evaluation, and result presentations

Apr 2011 - Feb 2012

11 months

Transition New Business Solution Manager

CSC

Creation of transition solutions, cost estimates, and initial plans
Ensuring that transition solutions support the execution and maintenance of models and profit plans
Organizing and presenting transition solutions and cost calculations for Transition Review Boards
Tracking transition changes and approvals
Presenting the transition solution to clients and external consulting groups
Managing the proposal cycle from project start to mobilization through Quality Gate 1
Maintaining the Standard Transformation Project Set (STPS) in the global pursuit team
Preparing transition cost models and participating in cost reviews

Mar 2010 - Mar 2011

1 year 1 month

Project Manager for client MEWA

CSC

Project management of a print and Exchange server refresh, UPS refresh, and cabling in the offices of a German cleaning company operating in 13 countries with 44 sites
Monitoring project financial reports (PC refresh, MCS tools, firewall, asset management)
Risk, issue, and change management

Oct 2009 - Feb 2010

5 months

Transition Executive for an insurance company in Switzerland

CSC

Training a new transition executive in the area of responsibility
Building the transition team
Cost estimation and scheduling
Preparation of presentations

Apr 2009 - Sep 2009

6 months

Program Manager at client SMILE in CH

CSC

Program management for setting up a 24x7 service desk in EMEA and NA
Rollout and customization of ITIL processes
Implementation of asset and license management and relevant tools
Implementation of a service request process and configuration of software for approval workflows
Implementation of service levels and reporting
Leading a team of 6 project managers
Budget alignment, review of project definitions and budgets
Negotiations with the client and third parties on contracts, scope and services
Impact analysis of changes, approval and implementation
Monitoring updates of project documentation

Apr 2008 - Sep 2008

6 months

Transition Executive at a travel company in NO

CSC

Program management, controlling and reporting
Risk, issue and change management
Leading a team of 120 project resources (India, UK, Norway, Denmark, Germany)
Relocation of data centers from Norway and Sweden to Denmark
Implementation of a Remedy-based service desk
Implementation of ITIL processes
Implementation of WAN and LAN connectivity
Set up data centers in Denmark
SAN consolidation
Creation of an SOE and rollout
Implementation of server and network monitoring

Oct 2007 - Dec 2007

3 months

Project Manager at a chemical company

CSC

Project management for delivering application servers to third parties
Ensuring network availability and VPN connectivity

May 2007 - Oct 2007

6 months

Project Manager at Deutsche Leasing

CSC

Project management of a data center move across two data centers
Planning the server migration teams, analyzing dependencies and interfaces
Negotiations with vendors
Ensuring network connectivity and expansion of the data centers

Apr 2006 - Dec 2006

9 months

Project Manager at Deutsche Leasing

CSC

Planning, budgeting and project management for implementing a change request tool and processes
Creation of a detailed operations manual
Implementation of license and asset management
Implementation of a client order fulfillment tool

Jan 2005 - Mar 2006

1 year 3 months

Program Manager

Textron

Program management to implement and consolidate a service desk in EMEA, APAC, and NA in six languages
Implementation of international toll-free numbers with appropriate call routing

Jul 2004 - Nov 2004

5 months

Project Manager

Textron

Project management for service desk and asset management

Jan 2002 - Mar 2004

2 years 3 months

Program Manager

Bombardier Transportation

Preparation of outsourcing documents (RfP)
Evaluation of an outsourcing partner
Leading cross-functional projects with the outsourcing partner

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Manufacturing, Professional Services, Healthcare, Automotive, and Banking and Finance.

Information Technology

Manufacturing

Professional Services

Healthcare

Automotive

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Procurement, Operations, Customer Service, and Finance.

Project Management

Information Technology

Procurement

Operations

Customer Service

Finance

Skills

Many Years Of Experience In Managing International Projects
Leading International Project Teams With Up To 120 Fte (Full Time Equivalent) And Third-party Providers Or Vendors
Program And Project Reporting At International And Senior Management Level
Raid Management (Risk, Assumption, Issue, Decision), Change Management
Project Controlling In Complex Projects
Infrastructure Transition & Transformation (Server Migration / Consolidation / Virtualization; Storage And Application Migration Including San, Mainframe And Sap; Network; Data Center Relocations; Service Desk; Itsm; Sla; Security)
Cost, Resource And Planning Preparation
Analysis And Solution Development As Well As Defining Project Requirements For Customer-specific Needs
Service Delivery Management
Vendor Management
Program Management 22 Years
Transition & Transformation 22 Years
Risk Management 22 Years
International Project Management 22 Years
Multi-project Management And Controlling/reporting 22 Years
Customer Care 22 Years
Functional Leadership Yes
Project Management Yes
Disciplinary Leadership Yes
Americas > 6 Years
Transportation
Automotive
Retail & Manufacturing
Healthcare
Banking
Aerospace, Climate, Security
Travel
Insurance
Defense

Languages

German

Native

English

Advanced

Certifications & licenses

Pmp®

Certified It Support Manager

Sixsigma Green Belt

Statistics

Experience

Total positions 28

Experience in Information Technology 9 y

Avg length 8 m

Longest experience 2 y 2 m

Expertise

Recent roles IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager, Freelance Regional Delivery Manager NW Operations EMEA, Freelance Transition Program Manager EMEA-DE

Main industries Information Technology, Manufacturing, Professional Services

Main business areas Project Management, Information Technology, Procurement

Qualifications

Certifications earned 3

Profile

Created

February 2025

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ralf based?

Ralf is based in Lorsch, Germany and prefers 100% remote projects.

What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced).

How many years of experience does Ralf have?

Ralf has at least 20 years of experience. During this time, Ralf has worked in at least 19 different roles and for 10 different companies. The average length of individual experience is 1 year and 9 months. Note that Ralf may not have shared all experience and actually has more experience.

What roles would Ralf be best suited for?

Based on recent experience, Ralf would be well-suited for roles such as: IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager, Freelance Regional Delivery Manager NW Operations EMEA, Freelance Transition Program Manager EMEA-DE.

What is Ralf's latest experience?

Ralf's most recent position is IT Sourcing & Vendor Manager / Transition Manager / IT Service Manager at amedes-Gruppe.

What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for amedes-Gruppe, Infosys / Mercedes-Benz / Daimler Truck, Infosys / Daimler, and E.ON / Infosys.

Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology, Manufacturing, and Professional Services. Ralf also has some experience in Healthcare, Aerospace and Defense, and Automotive.

Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Project Management, Information Technology, and Procurement. Ralf also has some experience in Operations, Customer Service, and Finance.

Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology, Healthcare, and Automotive.

Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Information Technology, Procurement, and Operations.

Does Ralf have any certificates?

Ralf has 3 certificates. These include: Pmp®, Certified It Support Manager, and Sixsigma Green Belt.

What is the availability of Ralf?

Ralf is immediately available full-time for suitable projects.

What is the rate of Ralf?

Ralf's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.