Markus Grötzsch-Project Manager, Product Owner, Service Owner

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Experience
Product Owner
BG prevent
Service Owner / Product Owner for two business-critical applications in the field of occupational health and corporate health management. Responsible for end-to-end service stability as well as driving product evolution in close collaboration with internal stakeholders and external software vendors.
Combined operational service responsibility (incident, problem, and change management) with product ownership, including backlog management, prioritization, and roadmap planning. Established structured governance, regular service and product meetings, and transparent reporting mechanisms at management level.
Successfully stabilized a previously unstable service, reduced incidents and service requests, and enabled a more predictable and value-driven product development through structured planning and effective vendor management.
Sr. Project Manager
Telefonica
Project Manager in an international environment, focusing on the delivery of complex IT programs and software releases in the telecommunications sector. Responsible for planning and coordinating Program Increments, as well as managing distributed teams and external vendors (near- and offshore).
Delivered audit and compliance initiatives (including SOX) and led the implementation of attribute-based access control (ABAC) across more than 20 applications, significantly reducing security risks.
Ensured transparency and control through structured reporting on progress, risks, and dependencies. Successfully stabilized critical systems, improved release predictability, and established clear escalation and governance structures.
People Lead
Deutsche Telekom IT GmbH
- Disciplinary responsibility for 25 people with skillset facilitator
- Driving agile skill development on individually base
- Shaping processes to support agile transformation of the organization
Release Train Engineer (RTE)
Deutsche Telekom IT GmbH
- Work as RTE in a top priority program organized according to SAFe with the goal: accelerating the fibre roll out in Germany
- Responsible for one agile release train (ART) with 12 teams
- Facilitation and organizing several international PIP events
- Ramping up new scrum teams within the release train
- Manage Risks, escalate impediments
Project Manager
Deutsche Telekom IT GmbH
- Leading international project team (around 50 people)
- Driving agile transformation of the application development team
- Responsible for budget and forecasting
- Management of external vendors
Project Manager
EMC Deutschland GmbH
- Project Management for enterprise-wide projects with international project teams including contractors
- Management and roll out of Cloud-, Big Data-, Software and Data Migration projects e.g., at T-Systems, SAP, Commerzbank
- Project cost and revenue accountability including forecasting
- Project reviews and reporting to customer management
- Escalation Management
- Management of the lifecycle of projects from design, customer kickoffs through to customer acceptance
- Creation and accountability of project plans detailing schedules, risks, resources, and costs
- Awards: Top Performer 2010
Inside Sales Account Manager
Livingbrands GmbH
- Sales of EMC Storage systems
Product Marketing Intern
LightPointe Europe GmbH
- Support of product tests
- Creation of product descriptions
Regional Marketing Intern
Deutsche Telekom AG
- Division: Regional marketing
Industry experience
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Experienced in Information Technology, Telecommunication, and Healthcare.
Business area experience
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Experienced in Project Management, Information Technology, Human Resources, Sales, Operations, and Product Development.
Summary
Senior IT Project Manager, Service Owner and Product Owner with extensive experience in managing complex software and service landscapes in international environments. Specialized in service stabilization, release management, vendor management, and governance of business-critical applications.
Strong background in agile and traditional delivery models (SAFe, Scrum, PRINCE2), with a focus on aligning business needs, IT, and external partners. Experienced in driving transparency at management level through structured reporting, KPI/SLA-based steering, and risk management.
Combines operational excellence with strategic thinking, enabling stable operations while continuously evolving products and services. Known for creating clarity in complex environments, improving collaboration, and delivering reliable, value-driven outcomes.
Skills
- Jira
- Gard
- Miro
- Retrium
- Microsoft Office
Languages
Education
University of applied science Deutsche Telekom AG
Diploma Engineer (FH), communication engineering · communication engineering · Germany
School leaving examination · Germany
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Markus is based in Bensheim, Germany and can operate in on-site, hybrid, and remote work models.
Markus speaks the following languages: German (Native), English (Advanced).
Markus has at least 20 years of experience. During this time, Markus has worked in at least 8 different roles and for 7 different companies. The average length of individual experience is 2 years and 3 months. Note that Markus may not have shared all experience and actually has more experience.
Based on recent experience, Markus would be well-suited for roles such as: Product Owner, Sr. Project Manager, People Lead.
Markus's most recent position is Product Owner at BG prevent.
In recent years, Markus has worked for BG prevent, Telefonica, and Deutsche Telekom IT GmbH.
Markus is most experienced in industries like Information Technology, Telecommunication, and Healthcare.
Markus is most experienced in business areas like Project Management, Information Technology, and Human Resources. Markus also has some experience in Sales, Product Development, and Operations.
Markus has recently worked in industries like Telecommunication and Healthcare.
Markus has recently worked in business areas like Human Resources, Information Technology, and Project Management.
Markus holds a Bachelor in communication engineering from University of applied science Deutsche Telekom AG.
Markus has 6 certificates. Among them, these include: EXIN DevOps Master, ITIL® Foundation v3 Foundation Certificate in IT Service, and PRINCE2 Process-based method for effective project management.
The availability of Markus needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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