Georgi S.-Management Consultant | Transformation, Governance & Interim Management
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Experience
Founder & Executive Advisor | Transformation, Governance & Interim Management
STOEV Enterprises
- Established and lead STOEV Enterprises as an independent management and strategic advisory firm
- Advisory focus on transformation, governance, organizational development, program management and interim management
- Structuring complex situations and developing clear decision-making foundations for management and leadership bodies
- Developing and further enhancing governance, organizational and operating models
- Executive sparring and management advisory on strategic, organizational and operational issues
- Managing and supporting complex transformation, change and implementation initiatives
- Supporting program and portfolio management, prioritization, roadmaps, risks, dependencies and management reporting
- Taking on interim management and leadership responsibilities to stabilize and further develop organizations and initiatives
- Combining a strategic management perspective with a pragmatic, execution-focused approach
- Focus on customer orientation, service excellence and alignment between management, business units, IT, customers and external partners
- Advisory services in IT transformation, IT governance, service & operations management, infrastructure and platform services, as well as sourcing and supplier governance
- Experience in complex, technology-driven and regulated organizations, as well as in the Swiss federal environment
Head of Integration & Reliability Services (Business Owner SAFe)
Federal Office of Information Technology, Systems and Telecommunication (FOITT)
- Overall functional and financial responsibility for Integration & Reliability Services, with 7 teams and around 80 employees
- Responsibility for a financial volume of more than CHF 100 million
- Defining and managing the service roadmap, as well as strategically developing the service portfolio
- Managing budgets, capacity and resources, and coordinating internal delivery teams and external partners
- Assessing and prioritizing customer requirements, and managing implementation through epics and user stories
- Responsibility for service quality, governance, compliance, and security and architecture requirements
- Regular management reporting to department and division management, as well as participation in central steering committees
- Functional leadership of Product Owners, Service Managers and subject matter experts
- Planning and managing change processes, including defining goals, roles and stages
Business Owner Doctrine II
Cyber Command / Armed Forces Command Support Base
- Responsibility for the Cyber Command's services and offerings toward internal and external partners
- Strategic management of key topics based on portfolio vision, roadmap and target systems on behalf of executive management
- Establishing, further developing and managing the lifecycle of services and offerings within the area of responsibility
- Functional leadership and management of specialists, as well as coordination of relevant key roles
- Responsibility for building capabilities and organizational development in cooperation with the Armed Forces and partner organizations
Senior Business Analyst
Federal Office of Information Technology, Systems and Telecommunication (FOITT)
- Analyzing and optimizing business processes, organizational structures and cross-functional relationships
- Gathering, structuring and prioritizing customer and business requirements, and deriving sound decision-making foundations
- Conducting requirements engineering and business case analyses for new initiatives and services
- Moderating and managing workshops and coordination between customers, business units and service providers
- Supporting and accompanying project and service initiatives, including communication and implementation in the affected organizational units
Release & Deployment Manager
Federal Office of Information Technology, Systems and Telecommunication (FOITT)
- Functional leadership and further development of release and deployment management in a complex and security-critical IT environment
- Establishing, introducing and continuously optimizing a central release and deployment process
- Planning and coordinating releases, maintenance windows, dependencies and involved resources
- Operational management of Release Advisory Boards, as well as coordination with business units, technical service providers and other stakeholders
- Advising, training and enabling relevant roles and organizational units in release and deployment management
- Leading and supporting project and change initiatives in the HERMES environment
Product Manager, UCC Project
Federal Office of Information Technology, Systems and Telecommunication (FOITT)
- Responsible for product and budget management of the hardware in the UCC project, as well as its later transition into operations
- Analyzed, designed and optimized procurement, service, support and logistics processes
- Developed operating, access and organizational concepts for the sustainable operation of the UCC solution
- Advised and coordinated project, change and operations initiatives at the interface between specialist departments and service providers
- Managed incidents and change requests and ensured a structured transition into operations
- Introduced the solution, provided training and ensured knowledge transfer within the affected organizational units
Manager Administration & Network
Samsung Electronics Switzerland GmbH
- Managed the Administration and Service Partner Network team and coordinated the nationwide service partner network
- Responsible for a service budget of around CHF 1.5 million per month, as well as ongoing cost and performance controlling
- Developed and optimized service processes with a focus on efficiency, costs, quality and customer satisfaction
- Developed and implemented service strategies in line with international group requirements
- Defined and negotiated service level agreements, KPIs and bonus/malus models in cooperation with the legal department
- Managed, supported and audited external service partners in Switzerland
- Responsible for escalation management in complex and critical customer and service cases
- Worked internationally in meetings and workshops with group and country organizations in Europe and South Korea
Customer Service Coordinator
Samsung Electronics Switzerland GmbH
- Responsible for escalation and contact center management within the Swiss service network
- Managed and monitored the external call center and coordinated activities with service partners
- Served as the interface between the Swiss organization, Samsung Austria and external service partners
- Coordinated central service and administration processes such as warranty processing, spare parts procurement and RMA
System Engineer
Digilan AG
- Operated and supported IT systems in customer environments
- Analyzed and resolved technical incidents and service requests
- Supported efforts to ensure stable and reliable IT operations
IT Administrator
Inapa Schweiz AG
- Administered and supported internal IT systems and workstations
- Ensured ongoing IT operations and supported users
- Analyzed and resolved technical issues in day-to-day operations
Area Sales Manager
MTI AG
- Managing and developing existing customer relationships in the assigned market area
- Acquiring new customers and identifying business opportunities
- Advising customers and supporting sales activities through to closing
Service Coordinator
Samsung Electronics Austria GmbH
- Coordinating service processes and aligning internal and external contacts
- Managing and supporting service partners in their day-to-day operations
- Ensuring a structured handling of customer and service requests
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Government and Administration, Telecommunication, Manufacturing, and Aerospace and Defense.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Information Technology, Strategy, Product Development, Customer Service, and Procurement.
Summary
I take responsibility when situations become complex, different interests need to be brought together, and change must be implemented consistently. I combine strategic thinking with pragmatic execution, create structure and clarity, and drive topics toward decisions in a focused way, even in demanding situations.
- Many years of leadership and management experience in complex, technology-driven and regulated organizations.
- Strong expertise in transformation, change management and organizational development, as well as in managing programs and projects
- International leadership and collaboration experience, with a confident approach to different cultures, stakeholders, partners and management levels
- Ability to quickly structure complex situations, develop clear target visions and drive them forward with a high level of ownership and a strong focus on execution
- Strong stakeholder management at the interfaces between management, business units, IT, customers and external partners
- Broad experience in governance, service & operations management, and in the further development of organizations, processes and operating models.
My aim is not to manage complexity, but to structure it so that decisions become possible and implementation can take place.
Skills
- Microsoft 365
- Jira
- Confluence
- Hermes 2022
- Safe
- Itil
- Lean Six Sigma
- Requirements Engineering
- Governance
- Service Management
- Process Management
- Networks / Architectures
Languages
Education
University of Applied Sciences Northwestern Switzerland (FHNW)
Master of Business Administration, specialization in Advanced Management · Business Administration · Windisch, Switzerland
WISS
Higher Federal Diploma in Business Information Technology · Business Information Technology · Zürich, Switzerland
TBZ - Zurich Technical Vocational School
Training as an IT Specialist specializing in Systems Engineering (Computer and Device Engineering) · Systems Engineering
Certifications & licenses
Federal Administration Training Center (AZB), Bern
HERMES 5 Foundation
TÜV SÜD Akademie, Bern
Digicomp, Zurich
Trainer Certificate
Zurich Association of IT Trainers, Zurich
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Georgi is based in Zofingen, Switzerland and can operate in on-site, hybrid, and remote work models.
Georgi speaks the following languages: German (Native), Macedonian (Native), English (Advanced), Serbian (Advanced), French (Elementary).
Georgi has at least 19 years of experience. During this time, Georgi has worked in at least 12 different roles and for 8 different companies. The average length of individual experience is 2 years and 7 months. Note that Georgi may not have shared all experience and actually has more experience.
Based on recent experience, Georgi would be well-suited for roles such as: Founder & Executive Advisor | Transformation, Governance & Interim Management, Head of Integration & Reliability Services (Business Owner SAFe), Business Owner Doctrine II.
Georgi's most recent position is Founder & Executive Advisor | Transformation, Governance & Interim Management at STOEV Enterprises.
In recent years, Georgi has worked for STOEV Enterprises, Federal Office of Information Technology, Systems and Telecommunication (FOITT), and Cyber Command / Armed Forces Command Support Base.
Georgi is most experienced in industries like Information Technology, Government and Administration, and Telecommunication. Georgi also has some experience in Manufacturing, Aerospace and Defense, and Professional Services.
Georgi is most experienced in business areas like Operations, Information Technology, and Strategy. Georgi also has some experience in Product Development, Customer Service, and Quality Assurance.
Georgi has recently worked in industries like Government and Administration, Information Technology, and Aerospace and Defense.
Georgi has recently worked in business areas like Operations, Information Technology, and Strategy.
Georgi holds a Master in Business Administration from University of Applied Sciences Northwestern Switzerland (FHNW).
Georgi has 4 certificates. Among them, these include: IREB Certified Professional for Requirements Engineering, HERMES 5 Foundation, and ITIL 2011 Foundation.
Georgi is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 10 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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