Stefan Ullerich-Workstream Lead Solution Delivery / IT Operations Manager SAP S4/HANA Private Cloud Edition - RISE
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Experience
Workstream Lead Solution Delivery / IT Operations Manager SAP S4/HANA Private Cloud Edition - RISE
Munich Re
- Lead Solution Delivery Workstream
- Serve as IT Operations Manager ad interim
- Define, implement, and continuously optimize the Target Operating Model
- Design and implement incident and problem management processes
- Develop, maintain, and execute business continuity and disaster recovery plans, including DR testing
- Ensure system availability, performance, scalability, and compliance with SLAs
- Liaise between business stakeholders, SAP Basis teams, managed service providers, and cloud vendors
- Oversee incident, change, and problem management processes per ITIL best practices
- Lead service reviews and vendor performance evaluations
- Coordinate patching, upgrades, and enhancement cycles with SAP AG and application operations teams
- Monitor system health, performance, and security using SAP for Me
- Collaborate with IT security, infrastructure, and network teams to ensure system integrity
- Create, track, and manage project-related firewall requests
- Develop, coordinate, and deliver cutover activities for targeted system lines
Senior Project Manager
Swiss Fibre Net AG
- Managed concept phase of a Swiss-wide Layer 2 product and service offering
IT Operations Manager IFRS17
Munich Re
- Manage transition & transformation of IT operations into the Target Operating Model
- Ensure reliable and efficient IFRS17 IT infrastructure and application releases
- Maintain secure and efficient IT systems across servers, networks, and hardware
- Implement and oversee IT security measures
- Plan and coordinate system installations and upgrades with minimal disruption
- Design and manage incident and problem management processes
- Lead the IT Operations team, including stand-ups, backlog reviews, and resource allocation
- Foster alignment and collaboration between IT and business teams
- Develop team capabilities via training and skill gap analysis
- Drive continuous improvement and process optimizations
- Monitor IT system and service performance, identifying improvement areas
- Manage vendor and service provider relationships
- Ensure IT operations compliance with laws, regulations, and industry standards
- Conduct regular risk assessments and manage operational risks
- Develop and maintain business continuity and disaster recovery plans
- Align IT operational strategies with business goals
- Lead IT-related initiatives and projects
Senior Project Manager
Sunrise UPC
- Managed concept, design, and implementation of the target network design for a future consolidated Sunrise transport network
- Developed and monitored project plan
- Managed resources, issues, risks, quality, and expectations
- Coordinated overall project activities and reported to stakeholders and project management team leader
- Managed vendors and led RFx processes
Program/Project Manager Transition and Transformation
Atos AG
- Led cloud transformation and service integration program
- Managed transition and integration of IT infrastructure, systems, and network services to target operating model
- Acted as Team Leader for global incident response team during malware attack
- Responsible for all project deliverables from pre-contract through build and validation phases
- Ensured program delivery on time, in scope, and on budget per Atos guidelines
- Established actionable deliverables and maintained communication among stakeholders
- Reported to Atos senior management and customer
Integration Project Manager - M&A
Sunrise Communications AG
- Planned and executed projects through all phases from discovery to Day-1 and Day-100 initiatives
- Developed the M&A execution platform and integration playbook
- Communicated with department leaders to define objectives and requirements
- Led design and testing phases
- Conducted stakeholder interviews and working sessions
- Developed and maintained project plans and internal artifacts
- Produced reports on schedule status, roadblocks, actions, and risks
- Reported to senior level stakeholders
Senior Project Manager TV & Terminal Engineering/ IPTV/OTT/VoD
Sunrise Communications AG
- Managed implementation of an end-to-end IPTV solution (PaaS)
- Developed and monitored project plan
- Managed resources, issues, risks, quality, and expectations
- Coordinated overall project activities and reported to stakeholders and project management team leader
- Managed vendors
Management consultant
Milvus Investment Partners AG
- Provide business consulting, training, planning, development, program management, project management, and system engineering services
Senior Program/Project Manager/Interim Management
UPC GmbH
- Served as Manager Edge Delivery Team ad interim since January 2017
- Managed moves of big hubs and headends including service migration and fiber optical WAN connections
- Managed swap and capacity extensions of CMTS infrastructure across Switzerland
- Overseen all programs and projects executed by Delivery organization and partners
- Developed and implemented standard processes and tools to optimize efficiency
- Coordinated with network engineering, operations, and stakeholders
- Managed operational and financial obligations, achieving cost reductions
- Developed and implemented supplier strategies
- Supported delivery leads in task fulfillment
- Coordinated and controlled interfaces to clients for order clarity and budgeting
Project Manager
Orange Communications SA
- Managed introduction of NT-HLR and One-NDS solution including provisioning and OSS
- Managed renewal and migration of mobile core network
- Managed introduction of multi-value-added service platform (WHC/NoR, SMS, MMS, Voice Mail)
- Managed HLR upgrade and voicemail system extension
- Led proof of concept for MOCN
- Consolidated and tracked project plans, managed resources, issues, risks, quality, and expectations
- Coordinated overall project activities and reported to stakeholders and project management team leader
- Managed vendors
Project Manager network work stream in a merger of two mobile carriers
Orange Communications SA
- Led overall project work stream planning and execution for Day-1 readiness
- Structured deliverables, resource, and budget requirements
- Coordinated work stream staffing and resource allocation
- Monitored and reported progress, ensuring issue resolution and risk management
- Consolidated materials for IPO, sponsor, and SteerCo communication
- Managed dependencies and ensured legal and group M&A compliance
Senior Consultant/Project Manager
Sunrise Communications AG
- Managed improvement of fulfillment and assurance processes for ULL-based services
- Managed implementation of Service Delivery Platform
- Managed follow-up ULL program projects
- Managed implementation of life-cycle management for MPLS edge routers
- Led project teams and ensured achievement of objectives
- Structured, planned, and monitored project schedules and teams
- Managed vendors
Senior Consultant/Business Analyst
Swisscom IT Services
- Contributed to conceptual design and specification of optimized Order-to-Cash and supply chain management processes
- Led development and coordination of program-level training
- Introduced SAP Productivity Composer/RWD uPerform for documentation and simulations
Technical Project Manager
Swisscom Mobile AG
- Managed implementation of high-available, convergent billing mediation platform
- Led design and integration of new infrastructure for mediation platform
- Led migration and implementation of first services
Project Manager/Release Manager
Swisscom Mobile AG
- Managed complex service implementation and data migration projects for value-added and portal services
- Collaborated with marketing, external vendors, and technology teams
- Led multinational teams to design, implement, and test mobile and web applications and infrastructure
- Supported improvements of project management processes
Corporate Contract and Service Manager
Pharmaceutical Industry
- Introduced and managed mobile voice and data, video streaming, collaboration, and IP Telephony services at corporate level
- Ensured and monitored service quality from providers
- Managed global service contracts for mobile and conferencing services
Business Analyst/ System Engineer/ Project Manager
Telecommunication
Testbed Administration Section Manager/ Testbed Administration Engineer
Telecommunication
System engineer for Mobile Internet Access and Service Networks and Mobile Data Application
Telecommunication
System Engineer and 3rd level Product Support
Telecommunication
Project Leader & System Engineer for Control Systems of Power Plants
Power Generations
System Engineer, Network Administrator
Facility Management
System Engineer, Project Engineer
Process Automation, Power Generation
Network Administrator
Petrochemical Industry
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Banking and Finance, Energy, Insurance, Information Technology, and Chemical.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Operations, Strategy, Product Development, and Procurement.
Summary
Serve as an effective organizational leader and key member of senior project management, balancing stewardship responsibilities with business partnership. Act as an integrator and navigator for the organization, lead the project and operation management function effectively, and bring strong professional qualities to both the role and the organization.
Skills
Project & Program Management (Agile, Hybrid, Waterfall)
It Operations & Service Management (Itil, Incident/Problem/Change)
Cloud & Infrastructure (Sap S/4hana Pce, Microsoft Azure, Servicenow)
Network Infrastructure, It Security
M&A And Post-Merger Integration Leadership
Business Continuity & Disaster Recovery Planning
Vendor & Contract Management
Strong Stakeholder Engagement & Communication
The Ability To Create Such A High Standard That Business Decisions Are Made In Sound Criteria
The Ability To Initiate Key Initiatives That Support The Overall Strategy
The Ability To Represent The Organisation’S Progress On Strategic Goals To External Stakeholders
The Ability To Remain Calm And Objective In All Situations
The Ability To Quickly Identify And Resolve Problems
The Ability To Recruit, Retain And Develop Talented People
Languages
Education
Chemnitz University of Technology
Graduate Engineer (Dipl-Ing.) · Automation Engineering · Chemnitz, Germany
Certifications & licenses
IPMA Level C
ITIL Managers Certificate In IT Service Management
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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