Certified Project Manager (IPMA Level C)

• Scope development and project planning
• Stakeholder management
• Process analysis and adaptation
• Development of reporting structures
• Establishment of joint communication structures
• Training concept
• Order processing and cost tracking

• Lead Solution Delivery workstream
• Serve as IT Operations Manager ad interim
• Define, implement, and continuously optimize the Target Operating Model
• Design and implement incident and problem management processes
• Develop, maintain, and execute business continuity and disaster recovery plans, including DR testing
• Ensure system availability, performance, scalability, and compliance with SLAs
• Liaise between business stakeholders, SAP Basis teams, managed service providers, and cloud vendors
• Oversee incident, change, and problem management processes per ITIL best practices
• Lead service reviews and vendor performance evaluations
• Coordinate patching, upgrades, and enhancement cycles with SAP AG and application operations teams
• Monitor system health, performance, and security using SAP for Me
• Collaborate with IT security, infrastructure, and network teams to ensure system integrity
• Create, track, and manage project-related firewall requests
• Develop, coordinate, and deliver cutover activities for targeted system lines

• Design, authorship and finalization of the IT PROD SEC service catalog with eight standardized security services (S-ID001–S-ID008).

• Development of consistent service components & deliverables, RACI assignments and SLA and KPI definitions for each service.

• Integration of BaFin document requirements under DORA into the service descriptions.

• Coordination with IT, compliance, risk and operations teams to validate all service descriptions.

• Specifically for governance & monitoring: definition of governance cadence, evidence delivery processes, audit support and definition of measurable KPIs and measurement methods.

• Ensuring that all services are standardized, measurable and documented in an audit-proof manner.

• Result: Approved service catalog with eight services as a binding basis for delivery, governance and audits; transparent SLAs/KPIs for each service and DORA/BAIT/MaRisk-compliant documentation with clear responsibilities and evidence trails.

• Technologies and tools: Confluence, Jira, ServiceNow, Microsoft PowerPoint, Microsoft Visio, Office 365.

• Large scale tech infrastructure projects in EMEA

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

• Analysis and optimization of goods receipt, storage, inventory management, order picking and shipping
• Documentation of individual business processes

• Responsible for successful series A and B equity financing which secured USD 11 Mil
• Established governance, HR, finance and operations structures and policies
• Expanded, trained and led team from 2 to 10 full-time staff members
• Managed set up of first of its kind test kitchen in Africa
• Managed development of 3 new recipes to be launched in East Africa

• Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
• Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
• Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
• Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
• Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
• Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
• Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.

• Roll-out of 12 core locations in Germany (covering core routers, route reflectors, border routers, CGNAT, Sedges)
• Roll-out of 40 aggregation locations in Germany (covering aggregation routers and BNG functionality)
• Roll-out of 230 edge locations in Germany (covering several edge routers per site)
• Network topology (re-) planning (core-to-core, core-to-agg, edge rings planning) including carrier management
• BNG (customer) migration to new network infrastructure including IT support
• Lawful interception and LIMS
• Network documentation with FNT Command, ServiceNow
• Network engineering handover to operations, process management
• Commercial and technological management, supplier management
• Management of architecture and design progress (HHLD, HLD, LLD)

• AI-assisted creation of test cases and test data
• Creation of test cases based on requirements
• Execution of manual tests
• Defect documentation, retesting and tracking

Technologies & Tools: SCRUM, Jira, Confluence, Zephyr Scale

• Technology and operational leader for R&D and GMP manufacturing and contract manufacturing activities of the product candidate
• Successful screening and selection of CMOs and CDMOs, establishment of workflows
• Completed risk assessments and gap analyses in relation of the production activities
• Acting as key contact point for CMOs, CDMOs and other contractors; managing and leading negotiations
• Analysis of the current technology of the product candidate (drug substance with biotechnological origin, excipient polymer and related nano formulation) and the medical device; technology optimization, critical parameter setting
• Technology related gap- and risk analysis, decision management, project management and prioritization
• Crisis management and solution setup by critical parameter analysis and investigation of critical quality attributes of the processes
• Definition and selection of the related and needed quality control setup (evaluation of QC tests, specification set up according to relevant guidelines)
• GMP related activities: deviation, change control and OOS management, compilation of GMP related documentation (SOP, WI, etc.)

• Set up a shift-left DevOps E2E system testing architecture
• Set up "DevOps Shift-left" E2E tests for 240+ applications
• Under NDA