BPMN Experts

• Setup of a scalable nearshore IT developer hub (Croatia, Czech Republic, Poland) as an independent company through a BOT model (Build – Operate – Transfer)
• Identification, selection, and management of full-service agencies; introduction of control and governance mechanisms including KPIs, SLAs, and regular service reviews
• Creation and review of data processing agreements and framework contracts in alignment with Legal & Compliance; integration of regulatory requirements (incl. KRITIS) into process design
• Consulting on cloud vs. on-premise strategies, data storage, and authorization concepts; support for procurement in vendor selection and provider assessments
• Change management and process harmonization between internal teams and nearshore partners; reporting to management, CFO, and CIO

Result: Scalable IT developer hub with an audit-proof governance model, reduced operating costs, and faster product development.

• Expert in the company's architecture management area

• Support for standardizing the company's IT landscape

• Further development of architecture management

• Shaping the company's business architecture

• Restructuring, administration and maintenance of all IT assets

• Support in creating a unified software asset management and CMDB

• Creation of unified document management (e-file)

• Transition of documents into a central DMS structure

• Link between architecture management and the department's internal business process management

• Support in developing strategic and tactical development plans

• Organizing communication with key stakeholders

• Support in the conception, organization and coordination of the architecture office to be built up

• Accompanying and advising the entire architecture management process

• Advising the company's business units on architectural topics and their framework conditions

• MS Office, Windows 10, VBA

• ITIL, TOGAF, PowerBi, Kanban, Scrum

• Internal agency tools

• Open Touch Conversation, Webex, wire, bdbos

• MS Sharepoint, JIRA, Confluence

• ARIS, Archimate, BPMN

• Analysis of the Riester subsidy GeVos for provider change 2.0 in the AZUR subsidy management system
• Representation of the GeVos in BPMN 2.0 with Draw.io and Adonis
• Analysis of the data sets exchanged with the life insurance policy administration system and migration to the msg data sets
• Design and mapping of the interfaces to the new msg.ZulagenVerwaltung for various Riester subsidy GeVos at data field level

• Lecturer in an AZAV-certified, one-month training program on AI basics and practical application
• Design and delivery of modules for participants from different professional fields
• Teaching how generative AI works, where it can be used, and where its limits are, as well as prompting and evaluation practice
• Creating training materials and exercise formats
• Trainer qualification according to AEVO

• Analysis, documentation, and alignment of requirements. Conducting stakeholder analyses, interviews, and workshops for requirements gathering and validation. Carrying out requirements reviews and working closely with business units and development teams.

Techniques & tools: requirements engineering, stakeholder management, workshop facilitation, system context modeling, requirements reviews, quality scenarios, Miro, Jira, Confluence

I support the development of an industrial automation and communication product in which hardware, firmware, embedded software, system architecture, and testing work closely together. As a coach and technical sparring partner, I support product and project owners as well as development teams in turning product goals into a clear technical delivery structure.

• Technical Vision & Strategy: translated product goals into prioritized requirements, milestones, decisions, and executable work packages for HW-/SW teams.
• HW-/SW Collaboration: structured the interfaces between hardware, firmware, Embedded Linux/RTOS, fieldbus/connectivity, system test, and product management; made risks and dependencies transparent.
• Coaching & Leadership Sparring: clarified roles, responsibilities, prioritization, and decision paths with technical leads and teams and strengthened cross-disciplinary collaboration.

Methods & environment: Polarion, GitHub, requirements engineering, configuration management, PROFINET, embedded systems, agile delivery, coaching, and facilitation.

Due to the steady growth of the customer organization and the associated increase in the number of projects in a wide range of areas, including IT/digitalization, sales and organizational development, and controlling, the demands on the projects are increasing. Projects are often started but not implemented within the planned time frame, resources are not clearly assigned, and the business value is not clearly demonstrated. The goal of the assignment as Interim Head of PMO is to further develop and embed an existing project organization from the CDO area at management level. It is important that the governance is pragmatic, easy to understand, and simple to apply in daily project work. The tasks and roles are to be defined, embedded in the organization, and this strategic PMO is also to be supported by an IT solution. This solution is to be selected and introduced. In addition, all ongoing projects are to be gradually transferred into PMO governance and project control is to be centralized.

• As part of the project, the further development of the identity management system was driven forward. This included a comprehensive refactoring of the interfaces to the connected target systems. In addition, several special systems were successfully connected to the IAM to ensure end-to-end identity and authorization management.
• Technical design and solution proposals for IAM system development
• Requirements analysis and requirements management (IREB, BABOK)
• Alignment of the strategy with the future target architecture (TOGAF)
• Prototyping of solutions
• Documentation of requirements (Innovator)
• Analysis and documentation of requirements and creation of process models (UML, BPMN, ArchiMate)
• Modeling of requirements and system functionalities (OOA/OOD, UML)
• Further development of interfaces (SOAP, REST)
• Carrying out architecture reviews

• PMO lead for Security Clearance 2 (SÜ2) cleared
• Reporting to sub-program management GMN
• System maintenance 25+
• Functional control and coordination of Jira setup
• Preparation of decision papers (e.g. project planning, steering model, communication plans, controlling models, role and responsibility matrices)
• Development of program-wide knowledge management using Confluence, creation of Jira concept
• Development of an access concept for all project tools
• Analyzing existing processes, identifying improvement potential, and designing solutions to increase efficiency and effectiveness
• Development of a concept for introducing automation approaches in existing tools
• Creating intranet articles as project marketing
• Responsible for project governance through reporting and resource planning in the sub-program
• Agile further development of the project method
• Gathering customer requirements (requirements engineering)
• Preparation and support of contract negotiations (7-year term, budget of over 500 million)

AI telephone assistant platform

Claude Code, Google AI Studio, Python, LLM / Voice-AI, PostgreSQL

• Conception and hands-on development of an AI-supported telephone assistant platform (voice AI / LLM) – from idea and architecture to MVP/product.
• Built agentic workflows and full automations with Claude Code and Google AI Studio.
• Also delivered AI-supported work in client engagements: used Claude Code for governance documentation, requirement drafts, and automations.

Sub-project lead in an agile IT environment

Leading a software development team (10 employees)

• Leading a software development team with 10 employees
• Budget responsibility approx. 3 million euros per year
• Conducting employee and job interviews
• Responsibility for resource planning (budget and employees)
• Digitalization of a web interface
• Regular reporting to customers and stakeholders (C-level)
• Product management: developing and implementing product strategies; defining requirements to guide product development
• Structuring product development & continuous testing efficiently to quickly incorporate feedback & compliance points
• Close collaboration with stakeholders & various teams to understand requirements, set priorities, ensure rollout, and increase user-friendliness
• Project experience in an energy industry company, including the functioning of energy markets, the basics of energy generation and distribution, as well as current challenges and developments in the industry
• Project experience in the railway sector - including the structure and operation of railway systems.
• Project experience within the 16.7 Hz traction power sector incl. knowledge of regulatory processes
• Formulating the sub-project charter and the project profile according to the project standard together with the project management
• Controlling service delivery according to the project charter
• Planning and controlling human resources including budget planning for the sub-project
• Ensuring the work capacity of the sub-project participants, e.g. by requesting access rights and documents for the sub-project team
• Planning and control for the respective sub-project (time, scope, budget) including the creation of necessary documents
• Alignment with the business department and Product Owners to plan the sub-project scope and the corresponding implications
• Executing milestone planning according to the agreed process model
• Effort estimation and support of sub-project controlling as well as overall project controlling in forecasting and planning
• Reporting sub-project status (according to status slide template) including progress (according to progress measurement)
• Analyzing, preparing, and addressing action and decision requirements
• Escalating sub-project issues to the project management
• Creating and managing Change Requests (CR)
• Quality assessment of completed task packages from a project management perspective (time, scope, and budget)
• Implementation management of the overarching guidelines and requirements in the sub-project, supported by cross-functional roles on the functional and technical side.
• Identifying, managing, documenting, and communicating opportunities, risks, and dependencies within and across sub-projects
• Supporting project management in creating the overall project plan and overall status reports
• Preparing and managing commissioning including the required documents and protection needs assessment

Scrum Master in an agile IT environment supporting a software development team in the full-stack area (7 people)

• Close collaboration with stakeholders & various teams to understand requirements, set priorities, ensure rollout, and increase user-friendliness
• Implementation of the selected Scrum method, including the required events, meetings, artifacts (product backlog, sprint backlog, burndown charts), metrics, as well as conducting required training in an agile IT environment
• Preparation of Scrum events such as Daily, retrospectives, Review, Sprint planning, estimation, and refinement (agile way of working)
• Moderation of retrospectives and elimination of obstacles to move the team and product forward
• Preparation of action items and retros via whiteboard and Figma
• Application and improvement of agile methods such as Kanban, Scrum, SAFe, or Scrum of Scrums
• Tracking the "Definition of Done" and "Definition of Ready" for all work results of the development team
• Advising on information flow and communication improvements between Product Owner and project team
• Experience with automation, validation such as mandatory field checks, notification functions, creation of filters, boards, and reports via JQL, and setting up cycle time
• Use of Jira & Confluence
• Setting up a progress measurement for project management to transparently map planned vs. actual team capacities and actual efforts for user stories
• Measuring team progress: creating team KPIs: "velocity", "burn-down chart", "throughput", "costs", "quality", "scope"
• Evaluation of agile metrics, process management, and process modeling methods (BPMN, EPC, UML)
• Communication and moderation know-how
• Methodological competence proven in conflict discussions

Industry: Finance/Insurance

• Sparring partner for the data protection team
• Taking over tasks from the data protection backlog
• Updating data protection processes
• Updating TOMs
• Revising template documents (including DPA, data protection guidelines)
• Conducting audits (authorization concept, software development)
• Taking over tasks from day-to-day operations
• Processing data protection reports
• Conducting DPIA and TIA
• Reviewing data processing agreements
• Designing and delivering trainings
• Standard Data Protection Model
• AI and data protection

Result: Successfully supported the data protection team, worked through the data protection backlog, and delivered trainings successfully

With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.

• Capture current architectures of existing systems as well as methodical consulting and development of target architectures
• Deepen and maintain the building plan / target IT landscape
• Implement technical architecture concepts & architecture descriptions
• Implement migration concepts for updating and further developing the platform and information systems
• Assess submitted improvement suggestions as part of the project
• Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
• Create a compatibility matrix of the components in use and compare dependencies of specific versions
• Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
• Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
• Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
• Advise the Release Train Engineer / Project Manager in identifying project risks
• Advise the System Architect Engineers in steering the implementation of the concept
• Implement the IT concept
• Document the infrastructure

Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot

Concept and implementation of a unified-commerce platform for SMEs for selling and building multi-product bundles

Successes: On-time concept, delivery, and customer acceptance of a 100% functional, CPQ-based buy flow process for configuring and selling multi-product bundles within the given 90-day time frame. Successfully tested integration of various interface services for the following areas: customer search, customer data enrichment, address validation, service qualification, phone number validation, credit check, appointment selection, and quote-to-order transition.

Responsibilities:

• Strategic target delivery: deriving and implementing strategic customer goals (e.g. release content, business value).
• Backlog management: creating and refining backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and customer.
• Prioritization & releases: responsibility for prioritizing the product backlog and delivering defined release goals.
• Deliverable tracking: tracking work results on both the supplier and customer side.
• Roadmap & release planning: developing and implementing roadmaps and release plans together with the customer.
• Scope responsibility: responsibility for the contractually agreed scope of services.
• Claim management: active claim and change management toward the customer.
• Team coordination: steering and coordinating the development team.
• Using synergies: making use of synergies between customer projects and product development.
• Offer preparation: preparing offers (with supervision) and presenting them on site to customers and partners.

Skills: development, communication, and implementation of product visions; product backlog management; stakeholder management; regular reporting to management and steering committees; requirements analysis & engineering; planning and documenting workshops; functional leadership and coordination of (distributed) project teams and external service providers; epic management; user story specifications; creating use cases, support with software tests and user acceptance testing (UAT); release management and sprint planning; design of target processes; process optimization; planning, concept, and specification of interfaces to existing and new systems; identification, assessment, and steering of project risks; active claim and change management; facilitation of sprint planning and reviews; data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence