BMC Remedy Experts
matched in minutes from over 15,000 CVs with the power of AIHire experts who configure IT service management workflows, develop Remedy applications and connect CMDB data with enterprise systems. FRATCH matches you quickly and precisely with vetted, available freelancers who fit your project.
Meet FRATCH Experts who have recently used BMC Remedy
Jonás C.
Last position:
Security Responder (SOC) at gematik GmbH
At gematik's Cyber Defense Center (CDC/CERT) (critical infrastructure): Security Monitoring, Incident Response, and Service Monitoring for the telematics infrastructure (TI)
- Vulnerability management with Nexpose for gematik and the telematics infrastructure
- Vulnerability Assessment: Assessing and tracking vulnerabilities through Jira
- Security Monitoring and triage of security events with Splunk
- First Responder and Incident Handling: Initial assessment, triage, and escalation
- Service Monitoring: Monitoring critical TI services
- Documenting runbooks, playbooks, and knowledge base articles in Confluence
Mahmoud Q.
Last position:
Information Security & GRC Expert at GLG (Gerson Lehrman Group)
As a Council Member at GLG (Gerson Lehrman Group), the world’s leading expert network, I provide organizations, investment firms, and consulting companies with expert discussions on demand – wherever specialized knowledge in information security, IT governance, and regulatory compliance is needed.
My assessments are based on many years of practical experience in highly regulated industries: from building and implementing information security management systems (ISMS according to ISO 27001), IT risk and vulnerability management, and business continuity (ISO 22301) to the practical implementation of European regulations such as DORA, NIS2, BAIT, and the Cyber Resilience Act (CRA).
The cooperation is project- and discussion-based. I provide decision-makers with a practical perspective gained from real-world experience on cyber risks, security governance, and operational resilience – exactly when it is needed.
Andreas K.
Last position:
Manufacturing
- IT interim management
- Functional leadership, establishment and management of the local IT team
- Responsibility for all IT services (e.g. server, storage, backup, network, security and OT services), including planning, setup and operation of these services for the site
- Responsibility for all business services (ERP, sales / configuration, development), including planning, setup and operation of these services for the site
- Ensuring the overall strategic direction of the IT team and integrating this team into the overarching holding functions
- Budgeting and execution of controlling processes, including risk analyses
- Supporting the development of project management standards and methods
- Supporting IT project portfolio management, including the continuous improvement of portfolio standards and methods
- Developing and aligning standards and methods for process management
- Responsible for the availability, capacity and continuity of the relevant IT services
- Responsibility for IT resource management processes
- Project management for various infrastructure projects:
- Storage migration from NetApp to Huawei
- Windows 11 rollout
- Rebuilding a Citrix environment
Tools/Werkzeuge/Methoden: Confluence, Jira
Hardware: HP servers, Fortigate NGFW, storage: Huawei OceanStor, network: HP and Huawei switches, Fortinet WLAN
Software: VMware vSphere, network: Dell switches, Fortinet WLAN, Windows 11, Citrix
Applications: Office-Suite M365, Exchange Online, Azure AD / Entra ID
Sileem H.
Last position:
Senior Consultant, Lead-Developer, Architect at Bundesamt für Informatik und Telekommunikation
- Company FROX (Schweiz), end customer: Bundesamt für Informatik und Telekommunikation.
- Consulting and development. ITSM Suite, development of a semi-generic REST API interface solution. Performance tuning.
Edgar P.
Last position:
Transition Manager & Business Analyst
The customer's own IT ticketing tool is being migrated to the central corporate tool. Critical elements are the product shop, the operational framework, the ITIL processes and asset management. It is important to ensure that the strategy for the service and support model works with the new tool, so that IT operations can continue smoothly. The next step is to develop and establish processes for the newly formed core team.
- Current-state analysis / weakness analysis of the existing processes and tool setup
- GAP analysis of the current and future operating and service models
- Analysis of business needs
- Evaluation and implementation of the identified GAPs
- Establishment of a continuous improvement process
- Risk management
- Hypercare & support during operational activities
- Establishment of processes for the newly formed core team
- Stakeholder management
Songül D.
Last position:
Freelance SAP BW Consultant at DKV Mobility Services
- Designed and implemented enhancements in SAP BW on HANA 7.5 in the context of CRM migration and S/4HANA and BW/4HANA transformation programs
- Migrated SAPI data sources to the ODP framework as part of the S/4HANA migration
- Delivered SAP ECC data to Snowflake using BW data models and Calculation Views for Power BI analytics
- Integrated SAP and non-SAP data sources (including MS Dynamics)
- Improved reporting transparency through consolidated data models
- Optimized data loading processes for FI-CO data sources, significantly improving load times and system performance
Karlheinz G.
Last position:
Consultant / Test Analyst / Supporter at Insurance office, Spaichingen
Project: Process optimization & IT support in an insurance broker office.
Project activities:
- Analysis of processes and definition of requirements
- Consulting for the implementation of a cloud solution (soho)
- Installation and verification of new infrastructure HW
- Cloud installation & configuration
- Definition and creation of use cases
- Performing user acceptance tests (UAT)
- User training / training
- IT support (cloud, PC, server, printer, network)
Label: Insurance, infrastructure, configuration, training, support
Benjamin W.
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Udo N.
Last position:
Rollout Coordinator / First Responder Team at Rollout Coordinator / First Responder Team
Introduction of new hospital software
- Supported the introduction and implementation of new hospital software during ongoing clinical operations
- Coordinated and provided operational support for the software rollout in clinical departments
- Delivered user training and guidance to hospital staff to ensure safe and efficient use of the new software
- Explained software features, workflows and new digital processes to the relevant user groups
- Provided on-site support to doctors, nursing staff, medical departments and administrative employees during the introduction and transition phase
- Acted as a First Responder for questions, usage issues and incidents related to the newly introduced software
- Logged, analyzed and initially assessed user issues, and coordinated follow-up with the responsible support team and technical departments
- Helped users transition existing workflows to the new digital processes
- Identified recurring user questions and operational challenges and shared relevant findings with the project team
- Worked closely with project management, IT, the software provider and the hospital's responsible contacts
- Provided ongoing feedback from clinical operations to project management to improve the rollout and user acceptance
- Helped ensure a smooth transition to live operations
- Supported users during the Go-Live and stabilization phase
- Documented support cases, user feedback and open items, and tracked them through to resolution
- Coordinated closely with project management to meet project goals, rollout dates and implementation requirements
Christian R.
Last position:
Project Manager, Outlook and Teams Rollout at BWI
- Gathering information
- Creating rollout wave concepts
- Coordinating employees
- Monitoring and managing activities
- Project management including analysis and reporting to the board
- Creating instructions and specifications
- Training floorwalkers
- Supporting the rollout on site
- VIP support
- Introducing SharePoint
Mike K.
Last position:
Consultant at Capgemini
- Operation, administration, and further development of an Oracle 21c database environment on Oracle Linux, including performance analysis, troubleshooting, and PL/SQL
- Setup and operation of a Kubernetes environment on AWS (EKS)
Skills: Oracle 21c DBA, Oracle Linux, Kubernetes, AWS
Rashmi K.
Last position:
Service Lifecycle Manager at Vodafone Group Services GmbH
Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.
Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.
Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.
Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).
Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.
Product: Secure Net - Classic, Converged & Home Wifi Protect
Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.
Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania
Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany
Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow
Ronald M.
Last position:
DevOps Consultant at M.it services & systems GmbH
- Adaptation, optimization, configuration, and administration of a multi-stage GitLab instance with over 250 users
- Setup, adaptation, expansion, and optimization of infrastructure, configuration, and monitoring
- Provisioning of services and handover to production
- System environment: DependencyTrack, GitLab, Grafana, Hedgedoc, Kubernetes, Oauth2 Proxy, Openstack, Prometheus, Syseleven
Mario P.
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Manish K.
Last position:
Freelance Senior Solutions Architect at YoungIT
- Worked with a UK based organisation offering a range of free sexual health services such as STI testing, treatment and contraception across the UK
- Created a Liferay DXP based customer facing portal (version 7.4) over Liferay Experience Cloud
- Designed and developed Liferay modules
- Managed Liferay Experience Cloud and release management
- Coordinated with different teams and helped other team members on Liferay challenges
- Engaged in discussions with business and stakeholders on expectations
- Implemented architectural best practices
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
2.1 years
Positions per freelancer
19
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
78%
Master's degree or higher
43%
Doctorate
4%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 11 Nov 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 11 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (97%)
- Banking and Finance (73%)
- Manufacturing (58%)
- Government and Administration (54%)
- Telecommunication (50%)
- Professional Services (50%)
- Automotive (48%)
- Insurance (39%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management foundation
BMC Remedy is an enterprise platform for managing IT service processes, requests and operational support. Companies use it to structure incident, problem, change, asset and knowledge workflows across large service organizations. Its strength lies in configurable processes, permissions, approvals and audit trails.
Remedy ecosystem
The ecosystem includes Remedy Action Request System, BMC Helix ITSM, CMDB and Digital Workplace capabilities. Specialists work with forms, workflow rules, filters, escalations, active links and application objects. They may also connect Remedy with monitoring, identity, discovery, reporting and orchestration tools.
Typical project work
- Configure incident, request, change and problem management processes
- Design service catalogs, approval paths and support queues
- Model configuration items and relationships in the CMDB
- Build integrations through REST APIs, web services or middleware
- Improve reporting, notifications and knowledge workflows
Projects often involve extending an existing Remedy environment rather than starting from a blank system. The work must respect established data models, operational controls and service ownership.
When expertise matters
Companies bring in freelance Remedy specialists during migrations, major workflow changes, CMDB remediation and service desk transformations. External expertise is also useful when internal teams face a backlog of enhancements, integration defects or complex production incidents. A specialist can assess the current configuration before recommending changes.
Skills beyond Remedy
Strong professionals combine platform knowledge with ITIL-based service management and practical integration skills. They understand REST, authentication, data mapping, SQL, JavaScript and enterprise identity concepts where the project requires them. Familiarity with BMC Helix, Atrium-era CMDB structures, monitoring tools and reporting helps when older and newer components must work together.
Signs of strong professionals
- They explain workflow and data-model decisions in operational terms
- They separate configuration from customization where possible
- They test approvals, permissions, notifications and integrations end to end
- They document deployments, dependencies and rollback steps
- They measure improvements through service outcomes, not cosmetic changes
The best specialists protect upgrade paths and keep configurations understandable. They ask how support teams actually work, then align Remedy with those processes without adding avoidable complexity.
Frequently asked questions
Curious about BMC Remedy? Here are the answers that come up again and again.
BMC Remedy is used to manage IT service processes such as incidents, service requests, problems, changes, assets and knowledge. It gives large organizations structured workflows, approvals, service-level controls and auditability across support teams.
BMC Remedy commonly refers to the established, often on-premises BMC service management suite, while BMC Helix ITSM is its newer cloud-oriented direction. The right choice depends on hosting requirements, existing customizations, integration needs and the organization’s migration plans.
A strong BMC Remedy specialist often brings ITIL process knowledge, CMDB design, REST integration, SQL, JavaScript and identity-management experience. Familiarity with monitoring, discovery, reporting and middleware is valuable when Remedy must exchange data with other enterprise systems.
The required depth depends on the work, not a fixed number of years. A workflow adjustment may need focused configuration expertise, while a migration, CMDB redesign or heavily customized environment calls for someone who can analyze architecture, dependencies and production risk.
BMC Remedy work is often suitable for remote collaboration because configuration, documentation, testing and integration review can be performed through controlled access. On-site sessions may still help during service-process discovery, stakeholder workshops or changes involving restricted infrastructure.
Ask for examples of comparable Remedy environments, especially work involving workflows, CMDB relationships, integrations and upgrades. A capable specialist should explain their approach to access control, testing, documentation and protecting existing service operations.
BMC Remedy remains relevant where organizations depend on established enterprise workflows, regulated operational controls and deep integrations. Its value is strongest when the specialist can improve the current environment pragmatically or plan a controlled transition to BMC Helix where appropriate.
A BMC Remedy professional can demonstrate quality through clear configuration records, repeatable deployment steps, documented data mappings and test evidence. They should also show how their changes reduce operational risk, preserve upgradeability and support the daily work of service teams.
The average hourly rate of freelancers who have used BMC Remedy in their recent projects is 101 €, which corresponds to a daily rate of about 811 € based on an 8-hour working day.
Of the freelancers who have used BMC Remedy in their recent projects, 78% hold at least a Bachelor's degree, 43% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers who have used BMC Remedy in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers who have used BMC Remedy in their recent projects are German (99%), English (97%), and French (21%).
The most common industries among freelancers who have used BMC Remedy in their recent projects are Information Technology (97%), Banking and Finance (73%), and Manufacturing (58%).
The most common business areas among freelancers who have used BMC Remedy in their recent projects are Information Technology (98%), Project Management (90%), and Operations (77%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home all over Germany — available on-site in Berlin, Hamburg, Munich and every major business hub, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Hamburg 
Munich 
Cologne 
Frankfurt 
Dusseldorf 
Essen In Austria our freelancers and interim experts support companies from Vienna to Graz — on-site where your project needs them, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Vienna Graz Across Switzerland our specialists are active in Zurich, Geneva, Basel and Bern — working on-site or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Zurich Geneva Basel Bern Countries:
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FRATCH CEO
