BMC Remedy Experts
to modernize service operations with vetted, available freelancers matched by AIHire experts who configure IT service workflows, extend Remedy applications with JavaScript and REST APIs, and connect incident, change and asset processes. Get fast, precise access to vetted, available freelancers selected for your project needs.
Meet FRATCH Experts who have recently used BMC Remedy
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Frank J.
Last position:
Senior Project Manager / IT Manager - Email Gateway Migration & Information Security at Public Authority
- Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
- Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
- Technical requirements management with business units, information security and operations.
- Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
- Regular reporting to project management, the program environment and internal stakeholders.
Ebru A.
Last position:
Product Analytics & App Tracking Consultant at EnBW mobility+ AG & Co. KG
- Product Analytics, Mobile App Tracking & Tracking Governance (B2C Mobility App) – agile project management (Scrum/Kanban)
- Product Ownership for Product Analytics and Mobile App Tracking of the EnBW mobility+ app; gathering, prioritizing, and translating business requirements into actionable concepts and Azure DevOps user stories with acceptance criteria.
- Derivation of tracking requirements when introducing new app features (including Resilient Map), definition of tracking parameters (screens, events, custom definitions), and ensuring privacy-compliant tracking (Firebase, GA4, Adjust) based on the tracking concept.
- Design and adaptation of dashboards and funnel reporting for campaigns (GA4 validation, onboarding and order flow analyses, conversion funnels, charging start flow) to identify drop-off points and optimization potential.
- Management of the technical raw data export (Adjust to BigQuery) and connection to the data warehouse/data lakehouse, including data mapping; collaboration with international development teams, Data Engineering, Marketing/Sales, and Product Management.
- Establishment of standardized tracking architecture, naming conventions, and governance; analysis and expansion of tracking (new features and “blind spots”), test design, handover to testers, and quality assurance and approval before releases; documentation in Conceptboard.
Christian F.
Last position:
Architecture Management at Agency
Expert in the company's architecture management area
Support for standardizing the company's IT landscape
Further development of architecture management
Shaping the company's business architecture
Restructuring, administration and maintenance of all IT assets
Support in creating a unified software asset management and CMDB
Creation of unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the department's internal business process management
Support in developing strategic and tactical development plans
Organizing communication with key stakeholders
Support in the conception, organization and coordination of the architecture office to be built up
Accompanying and advising the entire architecture management process
Advising the company's business units on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBi, Kanban, Scrum
Internal agency tools
Open Touch Conversation, Webex, wire, bdbos
MS Sharepoint, JIRA, Confluence
ARIS, Archimate, BPMN
Timo S.
Last position:
IT Project Manager / IT Demand Manager at Schuhmann IT-Consulting
- Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
- Planned and supported the go-live and hypercare phase
- Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
- Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
- Prepared status reports and decision papers for the executive board
- Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
- Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
- Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
- Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
- Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
- Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis
Christian R.
Last position:
Project Manager, Outlook and Teams Rollout at BWI
- Gathering information
- Creating rollout wave concepts
- Coordinating employees
- Monitoring and managing activities
- Project management including analysis and reporting to the board
- Creating instructions and specifications
- Training floorwalkers
- Supporting the rollout on site
- VIP support
- Introducing SharePoint
SongĂĽl D.
Last position:
Freelance SAP BW Consultant at DKV Mobility Services
- Designed and implemented enhancements in SAP BW on HANA 7.5 in the context of CRM migration and S/4HANA and BW/4HANA transformation programs
- Migrated SAPI data sources to the ODP framework as part of the S/4HANA migration
- Delivered SAP ECC data to Snowflake using BW data models and Calculation Views for Power BI analytics
- Integrated SAP and non-SAP data sources (including MS Dynamics)
- Improved reporting transparency through consolidated data models
- Optimized data loading processes for FI-CO data sources, significantly improving load times and system performance
Karlheinz G.
Last position:
Consultant / Test Analyst / Supporter at Insurance office, Spaichingen
Project: Process optimization & IT support in an insurance broker office.
Project activities:
- Analysis of processes and definition of requirements
- Consulting for the implementation of a cloud solution (soho)
- Installation and verification of new infrastructure HW
- Cloud installation & configuration
- Definition and creation of use cases
- Performing user acceptance tests (UAT)
- User training / training
- IT support (cloud, PC, server, printer, network)
Label: Insurance, infrastructure, configuration, training, support
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
- Creation of an as-is analysis of all servers worldwide
- Creation of an as-is analysis of all SQL servers worldwide
- Creation of requirements analyses for SQL and server migrations
- Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Moderation of jour fixe meetings
- Creation of roadmaps and solution models for server migrations
- Setup of test scenarios
- Moderation of workshops for the introduction of a Global Admin Team
- Creation of data models (CMDB) in ServiceNow
- Conducting workshops for the CMDB data model
- Creation of solution models for the CMDB
- Creation of seamless configuration and work documentation for the CMDB
- Creation of reports for license management
- Creation of KPIs for data quality in ServiceNow
- Creation of a service catalog
- Moderation of workshops for creating service requests
- Interface between needs analysis and ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Robert K.
Last position:
Interim Manager | Group Leader in the IT Operations & Digitalization Division "Databases, Operations & Support" (DOS) at Landwirtschaftliche RentenBank
- Technical leadership and further development of a team of 28 IT staff (internal & external) in the areas HelpDesk/HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basis operations
- Managing external service providers (including FI-TS for SAP basis operations)
- Personnel, resource and budget planning for the IT department and projects
- Introducing and establishing regular communication formats (weekly status meetings, team and cross-department meetings)
- Ensuring application operations in a hybrid environment (Windows/Linux with database and web/application servers)
- Supporting transformation projects to modernize the application landscape (e.g. DevOps approaches)
- Setting up and implementing a digital IT procurement for hardware & software (e.g. with DELL)
- Developing and managing the "IT Operations DOS" department based on corporate strategy
- Preparing management reports & decision papers on IT projects, optimization potential and automation opportunities
- Representing the department in the advisory boards of the Rentenbank and ensuring regulatory compliance (BaFin §44, GDPR, BSI, MaRisk)
Christoph S.
Last position:
Test Manager at Logistics
- Coordination and planning, execution, documentation, and analysis of test cases
- Development of test concepts considering best practices (e.g., test pyramid) with a focus on reliable, automatable test runs
- Implementation and maintenance of test cases according to the test concepts
- Technologies: Citrix Workspace, Shopify, Jira, Xray, MS Teams, MS SharePoint, Confluence, MS Office 365
Udo N.
Last position:
Project Manager / Rollout Coordinator at BWI
Rollout of printers and PCs
- Effective management of external service providers to ensure smooth operations.
- Planning and implementation of a global rollout for 150,000 clients.
- Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
- Successful consolidation of two existing ServiceNow systems to optimize service management.
- Close coordination with program management to achieve the project goals.
Manfred B.
Last position:
Interim Manager Managing Director
- Optimization of business results and expansion of sales activities
- Responsible for personnel organization
- Introduction of a document management system (DMS)
- Introduction and optimization of the ERP, CMS and CRM landscape
- Introduction of digital signatures
- Increase in revenue, reduction in costs and increase in EBIT
Markus S.
Last position:
Fullstack Developer at VRM Digital / RYZE
- Development and maintenance of a news portal CMS with interfaces.
- PHP development with HTML, CSS, SCSS, JavaScript, MySQL, Laravel, documentation of the interfaces and the system.
- Further development of the SSO system based on Laravel with a large API and connections to AWS, SAP, ERPS.
- Reorganisation and development of the news portals on the basis of a publish platform, services and interfaces to Google, Facebook, Twitter, SSO, SAP technical based on NodeJS with TypeScript and AWS.
- Technologies: PHP, Laravel, MySQL, JavaScript, Vue.js, NodeJS, TypeScript, jQuery, CSS, SCSS, SASS, Unix, Jira, Confluence, Git, Apache, Nginx, AWS.
Christian E.
Last position:
IT Consulting / IT Rebuild at IT-Neuaufbau (PF)
- Analysis of requirements and the current situation
- Migration of an old domain structure and Tobit to Exchange 2019 with integration to MS365
- Evaluation of implementation paths and planning for securing sensitive data
- Planning regarding BSI basic protection, the German Federal Data Protection Act (BDSG), and GDPR
- IT governance and IT security backtests
- Support with ERP setup and securing mail transfer
- Hyper-V 2016/2022, Microsoft Terminal Services Cluster, Microsoft Exchange 2019
- Office 365, Microsoft 365, Azure AD, Teams, Salesforce
- Cisco, Zyxel, and HP switches, Sophos firewalls/UTMs, SecurePoint
- Microsoft IIS 2022, IPv4/IPv6, Veeam, Wortmann online backup, NextCloud
- Services: DNS, DHCP, TCP/IP, subnetting, firewalling, routing, VoIP, Group Policy (GPO), SIEM, remote work, home office, high availability, failover, VLAN, PRTG
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
2 years
Positions per freelancer
19
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
77%
Master's degree or higher
41%
Doctorate
4%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 10 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 10 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (97%)
- Banking and Finance (74%)
- Manufacturing (57%)
- Government and Administration (56%)
- Telecommunication (51%)
- Professional Services (50%)
- Automotive (49%)
- Insurance (38%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management foundation
BMC Remedy is an enterprise service management suite used to control incidents, service requests, changes, problems and assets. It gives service teams structured workflows, approval paths, service-level rules and audit trails. The product is also known as BMC Helix ITSM in its newer cloud-focused form, while many companies still refer to the installed platform as Remedy or Remedy AR System.
Applications and workflows
Remedy supports more than an IT help desk. Companies use it to build request portals, employee service processes, facilities workflows and other internal operations that need controlled intake and routing.
- Incident, problem and change management
- Service request catalogs and approval flows
- Configuration and asset data management
- Service-level targets, escalations and notifications
- Custom forms, views and workflow rules
Ecosystem and integration
Strong specialists understand the Action Request System, Remedy Developer Studio, Mid Tier and the underlying data model. They work with JavaScript, REST and web services, LDAP, single sign-on and reporting tools. Integrations often connect Remedy with monitoring, identity, discovery, collaboration and enterprise resource planning systems.
When expertise matters
Companies bring in freelance specialists during migrations, upgrades, complex integrations and service management redesigns. External expertise is also useful when an internal team needs to reduce a workflow backlog, stabilize a heavily customized environment or prepare a transition from on-premises Remedy to BMC Helix.
- Untangle undocumented workflow and customizations
- Map legacy data into a new service model
- Improve portal usability and request routing
- Connect external systems through secure APIs
What strong professionals deliver
A capable BMC Remedy professional starts with service processes and user needs rather than adding unnecessary customization. They can document forms, filters, active links, escalations and permissions, then test changes across environments. They also understand release control, data quality, access governance and the effect of configuration choices on upgrades.
Choosing the right specialist
Look for experience with the specific Remedy version, deployment model and modules in scope. Ask for examples of integrations, migration plans, workflow documentation and production support. For remote work, agree on access controls, communication routines and time-zone coverage; on-site collaboration may help when workshops involve service owners, operations teams and security stakeholders.
Frequently asked questions
Curious about BMC Remedy? Here are the answers that come up again and again.
BMC Remedy is used to manage enterprise service operations, including incidents, requests, changes, problems, assets and service-level commitments. Companies also use it for employee services, facilities workflows and other structured internal processes.
BMC Remedy is often weighed against ServiceNow and Jira Service Management for IT service management. The best choice depends on existing integrations, process complexity, deployment preferences, licensing, customization history and the skills already available in the organization.
A strong BMC Remedy specialist often brings knowledge of the Action Request System, Remedy Developer Studio, JavaScript, REST APIs, LDAP, single sign-on and database concepts. Experience with BMC Helix, discovery, monitoring or reporting can also matter when the work spans several service systems.
The right level for BMC Remedy work depends on the scope, not a fixed tenure requirement. A small configuration task may need focused module knowledge, while a migration, major integration or production redesign calls for a professional who can assess dependencies, plan releases and manage risk.
BMC Remedy projects can usually be delivered remotely when secure environments, documentation and test access are available. On-site workshops can still help with process discovery, stakeholder alignment and access procedures, especially in organizations with strict operational controls.
BMC Remedy is the name many companies use for the established ITSM product and its Action Request System foundation. BMC Helix ITSM is the newer cloud-oriented service management offering, although terminology and product components can overlap during modernization programs.
Ask a BMC Remedy freelancer for a clear discovery plan, architecture notes, workflow documentation, integration assumptions and a controlled test approach. Relevant examples should show how they handled customizations, permissions, data migration, upgrades or production incidents.
Quality in BMC Remedy work is visible in reliable workflows, understandable configuration, secure integrations and clean documentation. Review how the professional tests edge cases, protects upgrade paths, measures service outcomes and explains trade-offs to both technical and service stakeholders.
The average hourly rate of freelancers who have used BMC Remedy in their recent projects is 102 €, which corresponds to a daily rate of about 818 € based on an 8-hour working day.
Of the freelancers who have used BMC Remedy in their recent projects, 77% hold at least a Bachelor's degree, 41% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers who have used BMC Remedy in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers who have used BMC Remedy in their recent projects are German (99%), English (97%), and French (20%).
The most common industries among freelancers who have used BMC Remedy in their recent projects are Information Technology (97%), Banking and Finance (74%), and Manufacturing (57%).
The most common business areas among freelancers who have used BMC Remedy in their recent projects are Information Technology (98%), Project Management (89%), and Operations (82%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Munich 
Cologne 
Frankfurt 
Dusseldorf Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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Philipp Thomaschewski
FRATCH CEO
