BMC Remedy Experts
matched in minutes from over 15,000 CVs with the power of AIHire experts who configure IT service management workflows, develop Remedy applications and connect CMDB data with enterprise systems. FRATCH matches you quickly and precisely with vetted, available freelancers who fit your project.
Meet FRATCH Experts who have recently used BMC Remedy
Peter V.
Last position:
IT Administrator at SEAT Deutschland
- Creating concepts and architecture for domain integration (SEAT into the VW structure)
- Domain trusts and administration
- Operation and administration of Windows 2022/ 2025 servers and domains
- Domain restructuring
- GPO and SG editing and migration
- DNS restructuring and migration
Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMWare vSphere, Hyper-V, Powershell, Jira, MS Office 365,), SCCM, VSAN Fileservices, Approximately 800 servers, 400 users
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Frank J.
Last position:
Senior Project Manager / IT Manager - Email Gateway Migration & Information Security at Public Authority
- Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
- Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
- Technical requirements management with business units, information security and operations.
- Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
- Regular reporting to project management, the program environment and internal stakeholders.
Robert K.
Last position:
Interim Manager | Group Manager in the IT Operations & Digitalization division „Databases, Operations & Support" (DOS) at Landwirtschaftliche RentenBank
- Functional management and further development of a team of 28 IT employees (internal & external) in the areas of HelpDesk / HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basic operations
- Management of external service providers (including FI-TS for SAP basic operations)
- Personnel, resource and budget planning for the IT department and projects
- Introduction and establishment of regular communication formats (regular meetings, team and cross-departmental meetings)
- Ensuring application operations in a hybrid environment (Windows / Linux with database and web/application servers)
- Support for transformation projects to modernize the application landscape (e.g. DevOps approaches)
- Building and introducing digital IT procurement for hardware & software (e.g. with DELL)
- Development and management of the „IT Operations DOS" department based on the company strategy
- Preparation of management reports & decision papers on IT projects, optimization potential and automation opportunities
- Representing the department in Rentenbank committees and ensuring regulatory compliance (BaFin §44, DSGVO, BSI, MaRisk)
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server Consolidation / Configuration Management in ServiceNow
- Prepared an as-is analysis of all servers worldwide
- Prepared an as-is analysis of all SQL servers worldwide
- Conducted requirements analyses for SQL and server migrations
- Coordinated requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Facilitated regular status meetings (Jour Fixe)
- Developed roadmaps and solution models for server migrations
- Set up test scenarios
- Facilitated workshops for the rollout of a global admin team
- Designed data models (CMDB) in ServiceNow
- Led workshops for the CMDB data model
- Developed solution models for the CMDB
- Created end-to-end configuration documentation and work instructions for the CMDB
- Prepared reports for license management
- Defined KPIs for data quality in ServiceNow
- Created a service catalog
- Facilitated workshops to define service requests
- Acted as interface between requirements analysis and the ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Ebru A.
Last position:
Product Analytics & App Tracking Consultant at EnBW mobility+ AG & Co. KG
- Product Analytics, Mobile App Tracking & Tracking Governance (B2C Mobility App) – agile project management (Scrum/Kanban)
- Product Ownership for Product Analytics and Mobile App Tracking of the EnBW mobility+ app; gathering, prioritizing, and translating business requirements into actionable concepts and Azure DevOps user stories with acceptance criteria.
- Derivation of tracking requirements when introducing new app features (including Resilient Map), definition of tracking parameters (screens, events, custom definitions), and ensuring privacy-compliant tracking (Firebase, GA4, Adjust) based on the tracking concept.
- Design and adaptation of dashboards and funnel reporting for campaigns (GA4 validation, onboarding and order flow analyses, conversion funnels, charging start flow) to identify drop-off points and optimization potential.
- Management of the technical raw data export (Adjust to BigQuery) and connection to the data warehouse/data lakehouse, including data mapping; collaboration with international development teams, Data Engineering, Marketing/Sales, and Product Management.
- Establishment of standardized tracking architecture, naming conventions, and governance; analysis and expansion of tracking (new features and “blind spots”), test design, handover to testers, and quality assurance and approval before releases; documentation in Conceptboard.
Christian F.
Last position:
Architecture Management at Agency
Expert in the company's architecture management area
Support for standardizing the company's IT landscape
Further development of architecture management
Shaping the company's business architecture
Restructuring, administration and maintenance of all IT assets
Support in creating a unified software asset management and CMDB
Creation of unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the department's internal business process management
Support in developing strategic and tactical development plans
Organizing communication with key stakeholders
Support in the conception, organization and coordination of the architecture office to be built up
Accompanying and advising the entire architecture management process
Advising the company's business units on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBi, Kanban, Scrum
Internal agency tools
Open Touch Conversation, Webex, wire, bdbos
MS Sharepoint, JIRA, Confluence
ARIS, Archimate, BPMN
Timo S.
Last position:
IT Project Manager / IT Demand Manager at Schuhmann IT-Consulting
- Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
- Planned and supported the go-live and hypercare phase
- Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
- Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
- Prepared status reports and decision papers for the executive board
- Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
- Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
- Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
- Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
- Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
- Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis
Andreas Z.
Last position:
Transformation Architect / Business Analyst at IT Consulting
- Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
- Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
- Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
- Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
- Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
- Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
- Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables
Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban
Maike K.
Last position:
Communications Manager at DATEV eG
External communications, stakeholder and project management for the introduction of the new DGP business platform myDATEV (SaaS/Cloud)
Christian R.
Last position:
Project Manager, Outlook and Teams Rollout at BWI
- Gathering information
- Creating rollout wave concepts
- Coordinating employees
- Monitoring and managing activities
- Project management including analysis and reporting to the board
- Creating instructions and specifications
- Training floorwalkers
- Supporting the rollout on site
- VIP support
- Introducing SharePoint
Songül D.
Last position:
Freelance SAP BW Consultant at DKV Mobility Services
- Designed and implemented enhancements in SAP BW on HANA 7.5 in the context of CRM migration and S/4HANA and BW/4HANA transformation programs
- Migrated SAPI data sources to the ODP framework as part of the S/4HANA migration
- Delivered SAP ECC data to Snowflake using BW data models and Calculation Views for Power BI analytics
- Integrated SAP and non-SAP data sources (including MS Dynamics)
- Improved reporting transparency through consolidated data models
- Optimized data loading processes for FI-CO data sources, significantly improving load times and system performance
Minh D.
Last position:
Project Manager / Business Analyst / Application Manager at Finance and Insurance
Introduction of 5 different process applications for different teams
Release planning: scope and time management
Resource/capacity planning
Conducting Sprint Planning / retrospectives
Increment planning (several sprints)
Preparation of Steering Committee meetings / reporting to the Board
Coordination / alignment with external suppliers / deliveries
Resource planning for multiple projects
Coordination with business department and development team
Identification of best practices with IBM BAW
Cost control and planning for the project team and external service providers
Collection of KPIs using LogScale
Analysis of application errors with LogScale / Queries
User Story definitions / coordination of requirements with the business department and development team
Testing and defect tracking
UI/UX design of applications
Preparation and moderation of Brown-Paper workshops
Test concept, test data, test organization, test execution
Collection of team velocity / metrics
Test execution
Script for automated testing
Test organization with business department and IT
Recording and prioritization of defects
Establishment and operation of the application
Establishment of application monitoring with LogScale Dashboards
Checking health endpoints with PowerShell
Post Mortem analysis
Establishment of Incident Management
Establishment of Problem Management
Analysis of errors using LogScale Queries and Dashboard
Pre-processing of data for AI
Evaluation using AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG
Installation of runtime environments for LLMs (Large Language Model)
Evaluation of various LLMs
Installation of RAG (Retrieval Augmented Generation) and integration with LLM
Extraction of unstructured data with LLM and RAG
Project based on IBM BAW (Business Automation Workflow), Websphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, Powershell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber
Karlheinz G.
Last position:
Consultant / Test Analyst / Supporter at Insurance office, Spaichingen
Project: Process optimization & IT support in an insurance broker office.
Project activities:
- Analysis of processes and definition of requirements
- Consulting for the implementation of a cloud solution (soho)
- Installation and verification of new infrastructure HW
- Cloud installation & configuration
- Definition and creation of use cases
- Performing user acceptance tests (UAT)
- User training / training
- IT support (cloud, PC, server, printer, network)
Label: Insurance, infrastructure, configuration, training, support
Mahmoud Q.
Last position:
Information Security & GRC Expert at GLG (Gerson Lehrman Group)
As a Council Member at GLG (Gerson Lehrman Group), the world’s leading expert network, I provide organizations, investment firms, and consulting companies with expert discussions on demand – wherever specialized knowledge in information security, IT governance, and regulatory compliance is needed.
My assessments are based on many years of practical experience in highly regulated industries: from building and implementing information security management systems (ISMS according to ISO 27001), IT risk and vulnerability management, and business continuity (ISO 22301) to the practical implementation of European regulations such as DORA, NIS2, BAIT, and the Cyber Resilience Act (CRA).
The cooperation is project- and discussion-based. I provide decision-makers with a practical perspective gained from real-world experience on cyber risks, security governance, and operational resilience – exactly when it is needed.
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
2 years
Positions per freelancer
19
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
77%
Master's degree or higher
43%
Doctorate
4%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 21 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 21 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (97%)
- Banking and Finance (73%)
- Manufacturing (58%)
- Government and Administration (54%)
- Telecommunication (50%)
- Professional Services (49%)
- Automotive (48%)
- Insurance (37%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management foundation
BMC Remedy is an enterprise platform for managing IT service processes, requests and operational support. Companies use it to structure incident, problem, change, asset and knowledge workflows across large service organizations. Its strength lies in configurable processes, permissions, approvals and audit trails.
Remedy ecosystem
The ecosystem includes Remedy Action Request System, BMC Helix ITSM, CMDB and Digital Workplace capabilities. Specialists work with forms, workflow rules, filters, escalations, active links and application objects. They may also connect Remedy with monitoring, identity, discovery, reporting and orchestration tools.
Typical project work
- Configure incident, request, change and problem management processes
- Design service catalogs, approval paths and support queues
- Model configuration items and relationships in the CMDB
- Build integrations through REST APIs, web services or middleware
- Improve reporting, notifications and knowledge workflows
Projects often involve extending an existing Remedy environment rather than starting from a blank system. The work must respect established data models, operational controls and service ownership.
When expertise matters
Companies bring in freelance Remedy specialists during migrations, major workflow changes, CMDB remediation and service desk transformations. External expertise is also useful when internal teams face a backlog of enhancements, integration defects or complex production incidents. A specialist can assess the current configuration before recommending changes.
Skills beyond Remedy
Strong professionals combine platform knowledge with ITIL-based service management and practical integration skills. They understand REST, authentication, data mapping, SQL, JavaScript and enterprise identity concepts where the project requires them. Familiarity with BMC Helix, Atrium-era CMDB structures, monitoring tools and reporting helps when older and newer components must work together.
Signs of strong professionals
- They explain workflow and data-model decisions in operational terms
- They separate configuration from customization where possible
- They test approvals, permissions, notifications and integrations end to end
- They document deployments, dependencies and rollback steps
- They measure improvements through service outcomes, not cosmetic changes
The best specialists protect upgrade paths and keep configurations understandable. They ask how support teams actually work, then align Remedy with those processes without adding avoidable complexity.
Frequently asked questions
Curious about BMC Remedy? Here are the answers that come up again and again.
BMC Remedy is used to manage IT service processes such as incidents, service requests, problems, changes, assets and knowledge. It gives large organizations structured workflows, approvals, service-level controls and auditability across support teams.
BMC Remedy commonly refers to the established, often on-premises BMC service management suite, while BMC Helix ITSM is its newer cloud-oriented direction. The right choice depends on hosting requirements, existing customizations, integration needs and the organization’s migration plans.
A strong BMC Remedy specialist often brings ITIL process knowledge, CMDB design, REST integration, SQL, JavaScript and identity-management experience. Familiarity with monitoring, discovery, reporting and middleware is valuable when Remedy must exchange data with other enterprise systems.
The required depth depends on the work, not a fixed number of years. A workflow adjustment may need focused configuration expertise, while a migration, CMDB redesign or heavily customized environment calls for someone who can analyze architecture, dependencies and production risk.
BMC Remedy work is often suitable for remote collaboration because configuration, documentation, testing and integration review can be performed through controlled access. On-site sessions may still help during service-process discovery, stakeholder workshops or changes involving restricted infrastructure.
Ask for examples of comparable Remedy environments, especially work involving workflows, CMDB relationships, integrations and upgrades. A capable specialist should explain their approach to access control, testing, documentation and protecting existing service operations.
BMC Remedy remains relevant where organizations depend on established enterprise workflows, regulated operational controls and deep integrations. Its value is strongest when the specialist can improve the current environment pragmatically or plan a controlled transition to BMC Helix where appropriate.
A BMC Remedy professional can demonstrate quality through clear configuration records, repeatable deployment steps, documented data mappings and test evidence. They should also show how their changes reduce operational risk, preserve upgradeability and support the daily work of service teams.
The average hourly rate of freelancers who have used BMC Remedy in their recent projects is 102 €, which corresponds to a daily rate of about 813 € based on an 8-hour working day.
Of the freelancers who have used BMC Remedy in their recent projects, 77% hold at least a Bachelor's degree, 43% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers who have used BMC Remedy in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers who have used BMC Remedy in their recent projects are German (99%), English (97%), and French (21%).
The most common industries among freelancers who have used BMC Remedy in their recent projects are Information Technology (97%), Banking and Finance (73%), and Manufacturing (58%).
The most common business areas among freelancers who have used BMC Remedy in their recent projects are Information Technology (98%), Project Management (90%), and Operations (78%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home all over Germany — available on-site in Berlin, Hamburg, Munich and every major business hub, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Hamburg 
Munich 
Cologne 
Frankfurt 
Dusseldorf 
Essen In Austria our freelancers and interim experts support companies from Vienna to Graz — on-site where your project needs them, or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Vienna Graz Across Switzerland our specialists are active in Zurich, Geneva, Basel and Bern — working on-site or fully remote. Choose a city to discover matched specialists, local market insights and up-to-date availability.
Zurich Geneva Basel Bern Countries:
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Philipp Thomaschewski
FRATCH CEO
