BMC Remedy Expert in Frankfurt
for reliable IT service operations, matched in minutesHire experts who configure BMC Remedy and Helix ITSM environments, automate service workflows, integrate enterprise systems and improve incident, change and asset processes. FRATCH connects you with vetted, available freelancers through fast, precise AI matching.
Meet FRATCH Experts in Frankfurt, who have recently used BMC Remedy
Mustafa K.
Last position:
Senior Network Design and Engineer at Helaba
Designed and specified the technical network integration of a new business-critical application system (MUREX) in the capital markets area in a complex interface and outsourcing environment.
Created component specifications, a catalog of measures and an implementation plan.
Ensured proper integration of the developed results in line with the bank’s framework: IT compliance, IT security, change and release management.
Selected and integrated a new service provider for the bank; moved critical bank applications to the provider.
Designed, implemented and supported the new Cisco network and Fortinet security setup at the service provider data center.
Acted as technical interface between the bank, service providers and consulting partners.
Supported and further developed the network and security infrastructure (clients, servers, networks); performed error analysis and implemented solutions within agreed service levels.
Analyzed and diagnosed all security and network failures, glitches and malfunctions.
Initiated continuous improvements to ensure efficient resource use and acceptable response times for users.
Provided network support in a financial services organization and prepared operational changes on production banking network infrastructure for both large and small projects within strict change management discipline.
Designed, defined, tested, governed and improved engineering standards.
Performed the role of network architect for medium to large projects involving team resources.
Mario P.
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Minh D.
Last position:
Project Manager / Business Analyst / Application Manager at Finance and Insurance
Introducing 5 different process applications for various teams
Release planning: scope and time management
Resource/capacity planning
Conducting sprint planning / retrospectives
Increment planning (multiple sprints)
Preparing steering committee meetings / reporting to the executive board
Coordinating / aligning with external suppliers / deliveries
Multi-project resource planning
Aligning with the business unit and development team
Identifying best practices with IBM BAW
Cost control and planning for the project team and external service providers
Collecting KPIs using LogScale
Analyzing application errors with LogScale / queries
Defining user stories / aligning requirements with the business unit and development team
Testing and defect tracking
UI/UX design of the application
Preparing and facilitating brown-paper workshop
Test concept, test data, test organization, test execution
Recording team velocity / metrics
Executing tests
Scripts for automated testing
Organizing tests with the business unit and IT
Recording and prioritizing defects
Setting up and operating the application
Setting up application monitoring with LogScale dashboards
Checking health endpoints with PowerShell
Post mortem analysis
Setting up incident management
Setting up problem management
Analyzing errors using LogScale queries and dashboard
Pre-processing data for AI
Conducting evaluation with AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG
Installing runtime environments for LLMs (large language model)
Evaluating various LLMs
Installing RAG (retrieval augmented generation) and integrating with LLM
Extracting unstructured data with LLM and RAG
Project based on IBM BAW (Business Automation Workflow), WebSphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, PowerShell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber
Vladimir F.
Last position:
IT Consultant at ITZBund
- ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
- Drafting "Governance guidelines for operational capacity management"
Jan P.
Last position:
Operational Readiness / Migration Lead at Worldline
Migration of SEPA direct debits, credit transfers & card clearing to Worldline's internal platform as part of the outsourcing contract
Definition of the MIGR strategy
Mobilization of the community (300+ experts at client & Worldline)
Creation of the MIGR runbook (100+ workshops)
Close collaboration with upstream project streams: BUILD & TEST, as well as with the operating units
Set up of the governance framework, capacity management & reporting
100% of SEPA DD, CT & CC transaction traffic migrated (7 months)
~80 migrations carried out with a success rate of 70% ("first-time right")
Set up technical & manual production monitoring
Established a "fast-track" incident management process in the MIGR & hypercare phases
Set up 20+ exception handling processes
Conducted trainings
Implemented SLAs & billing
Markus M.
Last position:
Project Manager / Senior Consultant (multiple projects) at gkv informatik
- Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
- Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
- Regular reporting to management on progress and risks.
- Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
- Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
- Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
- Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
- Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.
Martina T.
Last position:
MDM Support Specialist at Paul Hartmann AG
- Data entry according to specifications
- Master data maintenance in SAP SD environment
- Maintenance of prices in the SAP system
- Continuous data matching and error analysis
- Creating surveys/questionnaires with MS Forms
- Analysis and evaluation of results and data
- Creating simple workflows to automate processes
- Documentation
Samiksha S.
Last position:
Senior Information Manager (Client: EUMETSAT) at Crowd Consultant
- Coordinated documentation lifecycles ensuring compliance, approvals, and accessibility.
- Maintained and controlled master data in document management systems (M-Files, SharePoint).
- Prepared reports, dashboards, and presentations for senior management.
- Supported internal/external communication and formal reviews.
- Improved knowledge management through metadata validation and version control.
- Oversaw approval workflows, documentation compliance, and master data management.
- Provided advisory support to stakeholders on IT documentation and archiving standards.
- Implemented and supported change and problem report management processes within ITSM framework.
- Prepared KPI dashboards and structured reports to monitor CM deliverables and track compliance.
- Maintained and improved documentation workflows in M-Files and Confluence, ensuring metadata accuracy and GDP compliance.
- Tools: M-Files, Jira, Confluence, SharePoint, MS Office
Tan P.
Last position:
DevOps Engineer in the DevOps Team at Rise-World
- Implementation of specified DevOps solutions to automate infrastructure (Terraform, Bicep, CloudFormation, Ansible) on-premises datacenter (Ovirt, Proxmox, Ceph Cluster, MinIO) and private cloud.
- Administration, configuration and implementation of CI/CD DevOps pipelines (GitLab, GitFlow) to support development process (Artifactory, Prometheus, Istio, service mesh, Helm Chart, OpenShift (Red Hat Enterprise) / Kubernetes cluster), Red Hat Satellite.
- Administration, setup, monitoring and patching of Linux infrastructure based on Red Hat Enterprise for Dev, Test and QA.
- Use of Scrum and Kanban methods.
- Administration, configuration and implementation of security standards for deploying on Dev, Test, QA and Prod stages of the new ePA applications.
- Development of new plugins and add-ons needed on current infrastructure.
- Database support.
- Data analytics support (Python, Spark, Pandas, Power BI, Splunk Enterprise).
- Implementation of best practices for DevSecOps and BizDevOps using GitOps (ArgoCD), Streamlit framework, Semaphore Ansible UI.
- Configuration and testing of iperf, uperf, sysbench using benchmark-operator for external source data and IoT/MDM devices, creating reports via ELK / OpenSearch.
- Building a new Databricks platform to collect and analyze big data from different sources and IoT devices into Hadoop framework (Python, Pandas, PySpark, Power BI, Apache Airflow).
- Building backend data aggregation and processing to automate configuration deployment between different OpenShift clusters and big data framework (Python, Pandas, PySpark, Apache Spark, PostgreSQL, Django 2, Ansible Automation, Jira JSM).
- Building a new ML pipeline platform using Kubeflow, TensorFlow, KServe.
- Data extraction, transformation and loading from different data sources including structured and unstructured data to analytic DWH / big data cluster using Python, Pandas, Polars, Power BI, Django backend and PostgreSQL.
- Setup of new DevOps Test and QA HashiCorp Vault cluster for PKI and IAM.
- Configuration and testing of automated patching based on CVSS score, SIEM-integrated CVEs.
- Use of Nexpose and InsightVM to scan vulnerability events in network, host, container and application.
- Design and implementation of secure and scalable AWS architectures including VPC, EC2, S3, RDS and Route53 and similar setups on Azure and GCP.
- Automated system provisioning and deployment using CloudFormation templates.
- Configuration of IAM roles, policies and permissions to ensure secure access control.
- Patch management, backup automation and disaster recovery setup on AWS infrastructure.
- Monitoring and optimization of system performance using AWS CloudWatch and AWS Trusted Advisor.
- Support of VMware services (vSphere, Aria, Horizon) and the virtual desktop environment.
- Development and maintenance of CI/CD pipelines using Jenkins, GitLab CI/CD and AWS CodePipeline with interface to Nutanix.
- Configuration of AWS CloudWatch to monitor application performance and system events.
- Planning and execution of migration of on-premises applications to AWS cloud platforms.
- Deployment of containerized applications using Docker and Kubernetes in AWS environments.
- Deployment of internal software packages between availability zones using AWS CodeDeploy.
- Building and deploying ML models using Scikit-learn, XGBoost and Spark MLlib including hyperparameter tuning, model evaluation and production deployment.
Peter V.
Last position:
IT Consultant at Evotec KG
- Operation and administration of Windows 2016 / 2019 servers and domains
- Infrastructure services (Active Directory, ADFS, AD Azure Connect, DHCP, DNS, Group Policies)
- Consulting, support and troubleshooting of customer systems
- Documentation and concept design in the area of MS Active Directory
- Updating operation, process and system documentation
- Ticket handling (remote analysis and resolution via incident, change and problem management)
- Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMware vSphere, CheckMK, Exchange 2019, PowerShell, Jira, Confluence, Office 365, Matrix42, NetApp, Ansible
Christopher E.
Last position:
Senior Oracle DBA and WebLogic Administrator, Oracle Business Intelligence for Applications
- Oracle databases 11g, 12c and 19c RAC
- Installation, configuration and deployment of Oracle Fusion Middleware 11g & 12c (WebLogic, SOA, Oracle Forms and Report Server, etc., OBIA)
- Administration of Oracle 11g, 12c, RAC and 19c
- Applying patches
- Installation, configuration and deployment of Tomcat
- Oracle tuning
- The system includes several production, QA, test & development Oracle databases and WebLogic application servers 11g & 12c
Krisztián K.
Last position:
IT-Soc/Vulnerability at ITZBund
- Vulnerability management (Greenbone, Tenable SC, Rapid7)
- Automation of vulnerability scans
- OpenTofu (Terraform)/Ansible/Vault/Podman/Docker
- Compliance audit
- SOC (ElasticSearch, Graylog)
- Python/Rust/Bash/Shell/PowerShell
- Git collaboration
- Report standardization and automation
- POC for several vulnerability scanning systems
- Setup of vulnerability scanning system
Arif P.
Last position:
Transition Manager at Volkswagen Financial Services
- Stakeholder management
- Documentation of progress
- Communicating progress and regular status reports to relevant stakeholders
- Creating and reviewing timelines to ensure the schedule is met
- Change management
- Ensuring a solid knowledge base for new users
- Organizing and coordinating training sessions
- Technologies: MS Office, ITSM, MILES, Citrix
Panagiotis T.
Last position:
IT Manager at XCMG – XFL
- Gather basic requirements
- Plan the project
- Create RfP and tender
- Interview five vendors
- Review proposals and contracts
- Create a vendor shortlist based on hard facts (criteria catalog, price, licenses) and soft facts (quality of documents, software user experience, reputation and references)
- Support the initiation and RfP & vendor selection phases
- Plan the implementation & go-live and hypercare phases for 2025
Andreas C.
Last position:
Agile Tester at EWE AG
- Test management/coordination and defect management for the decentralized feed-in process (Meter2Cash process)
- Test planning and creation of test cases, test execution, and test plans
- Defect pre-analysis and dispatch
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
27 years (Germany: 26 years)
Position duration
2.4 years (Germany: 2 years)
Positions per freelancer
19
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Automotive
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
90% (Germany: 77%)
Master's degree or higher
50% (Germany: 42%)
Certifications per freelancer
4 (Germany: 5)
Most common languages
German, English, Polish
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Frankfurt using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (88%)
- Automotive (59%)
- Transportation (53%)
- Telecommunication (47%)
- Energy (41%)
- Healthcare (41%)
- Manufacturing (41%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management foundation
BMC Remedy is an enterprise platform for managing IT service operations and business workflows. Companies use it to structure incident, problem, change, request and asset processes, with controlled approvals, service-level rules and audit trails. Its forms, workflows and role-based access support complex organisations with demanding governance needs.
Remedy and Helix ecosystem
The technology is commonly known as BMC Remedy, Remedy ITSM or BMC Helix ITSM, depending on the product generation and deployment model. Its ecosystem includes Remedy AR System, CMDB, Digital Workplace, discovery capabilities, reporting, integration interfaces and automation features. Specialists need to understand how these components exchange data and enforce process rules.
Typical delivery work
- Configure forms, workflows, approvals, notifications and assignment rules
- Design incident, request, problem, change and knowledge processes
- Model assets and relationships in the CMDB
- Integrate monitoring, identity, ERP and collaboration systems
- Migrate, upgrade or stabilise Remedy environments
Projects may also include service catalogue design, dashboard creation, data cleansing and operational documentation. The right configuration reflects real support practices rather than forcing teams into generic templates.
When companies need specialists
Companies often bring in freelance expertise during a Remedy migration, Helix transition, major process redesign or integration programme. Specialist support is also useful when queues are slow, CMDB data is unreliable, customisations are difficult to maintain or internal teams need temporary capacity. In Frankfurt, on-site workshops can complement remote configuration and testing for local enterprise teams.
Skills that matter
Strong professionals combine Remedy configuration with ITIL-based service management, requirements analysis and careful release control. They can translate service desk needs into maintainable workflows, permissions, forms and data models. Useful adjacent skills include REST and web services, APIs, JavaScript, SQL, LDAP or Active Directory, reporting, CMDB governance and automation. Clear German and English communication may matter when stakeholders and support teams are distributed.
How to assess quality
Look for professionals who can explain why a configuration choice fits the operating model, not only which menu they used. Ask for examples of integrations, migrations, workflow simplification and production troubleshooting, while respecting confidentiality. Good specialists document changes, test edge cases, separate configuration from risky customisation and leave administrators with a clear support path. They also measure whether the service process became easier to run, audit and improve.
Frequently asked questions
What clients ask us most about BMC Remedy — answered in short.
BMC Remedy is used to manage IT service processes such as incidents, service requests, problems, changes, assets and knowledge. It helps organisations connect these processes with approvals, service-level rules, reporting and audit controls.
BMC Remedy and ServiceNow both support enterprise IT service management, but they differ in architecture, configuration models, user experience and migration paths. The better choice depends on existing investments, integration needs, governance requirements and the organisation’s preferred deployment model.
A strong BMC Remedy specialist often brings ITIL process knowledge, CMDB governance and experience with REST integrations, SQL, LDAP or Active Directory. Skills in reporting, JavaScript, identity management and service catalogue design can also be valuable.
A Remedy freelancer should have experience relevant to the project’s scope, such as workflow configuration, integrations, migrations, CMDB work or production support. Ask how they handle requirements, testing, release management, documentation and existing customisations rather than focusing only on product familiarity.
BMC Remedy work is often suitable for remote collaboration because configuration, documentation, testing and many workshops can be handled online. On-site sessions in Frankfurt may still help with process discovery, stakeholder alignment, access controls or sensitive operational environments.
Quality Remedy configuration is maintainable, tested and aligned with the organisation’s service processes. Review workflow clarity, permissions, integration reliability, CMDB consistency, documentation and the specialist’s ability to explain trade-offs without relying on unnecessary custom code.
BMC Helix ITSM is the newer BMC service management offering and is commonly associated with cloud-based capabilities, while BMC Remedy often refers to established on-premises or earlier-generation environments. The exact transition path depends on customisations, integrations, data quality and the required operating model.
Before starting a BMC Remedy assignment, clarify the deployment model, product components, business processes, integrations, access arrangements and release controls. It is also important to agree on deliverables, testing responsibilities, documentation standards and how existing customisations will be assessed.
The average hourly rate of freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects is 103 €, which corresponds to a daily rate of about 822 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects, 90% hold at least a Bachelor's degree and 50% hold at least a Master's degree.
On average, freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects have 27 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects are German (100%), English (100%), and Polish (12%).
The most common industries among freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Banking and Finance (88%), and Automotive (59%).
The most common business areas among freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Project Management (88%), and Operations (76%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne 
Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Munich 
Cologne 
Dusseldorf Countries:
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