BMC Remedy Experts in Frankfurt
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Meet FRATCH Experts in Frankfurt, who have recently used BMC Remedy
Peter V.
Last position:
IT Administrator at SEAT Deutschland
- Creating concepts and architecture for domain integration (SEAT into the VW structure)
- Domain trusts and administration
- Operation and administration of Windows 2022/ 2025 servers and domains
- Domain restructuring
- GPO and SG editing and migration
- DNS restructuring and migration
Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMWare vSphere, Hyper-V, Powershell, Jira, MS Office 365,), SCCM, VSAN Fileservices, Approximately 800 servers, 400 users
Minh D.
Last position:
Project Manager / Business Analyst / Application Manager at Finance and Insurance
Introduction of 5 different process applications for different teams
Release planning: scope and time management
Resource/capacity planning
Conducting Sprint Planning / retrospectives
Increment planning (several sprints)
Preparation of Steering Committee meetings / reporting to the Board
Coordination / alignment with external suppliers / deliveries
Resource planning for multiple projects
Coordination with business department and development team
Identification of best practices with IBM BAW
Cost control and planning for the project team and external service providers
Collection of KPIs using LogScale
Analysis of application errors with LogScale / Queries
User Story definitions / coordination of requirements with the business department and development team
Testing and defect tracking
UI/UX design of applications
Preparation and moderation of Brown-Paper workshops
Test concept, test data, test organization, test execution
Collection of team velocity / metrics
Test execution
Script for automated testing
Test organization with business department and IT
Recording and prioritization of defects
Establishment and operation of the application
Establishment of application monitoring with LogScale Dashboards
Checking health endpoints with PowerShell
Post Mortem analysis
Establishment of Incident Management
Establishment of Problem Management
Analysis of errors using LogScale Queries and Dashboard
Pre-processing of data for AI
Evaluation using AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG
Installation of runtime environments for LLMs (Large Language Model)
Evaluation of various LLMs
Installation of RAG (Retrieval Augmented Generation) and integration with LLM
Extraction of unstructured data with LLM and RAG
Project based on IBM BAW (Business Automation Workflow), Websphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, Powershell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber
Mustafa K.
Last position:
Senior Network Design and Engineer at Helaba
Designed and specified the technical network integration of a new business critical application system (MUREX) in the capital market area in a complex interface and outsourcing environment.
Created component specifications, catalog of measures and implementation plan.
Ensured proper integration of developed results in accordance with the bank’s framework: IT compliance, IT security, change and release management.
Selected and integrated a new service provider for the bank; moved critical bank applications to the provider.
Designed, implemented and supported the new Cisco network and Fortinet security setup at the service provider data center.
Acted as technical interface between bank, service providers and consulting partners.
Supported and further developed the network and security infrastructure (clients, servers, networks); performed error analysis and implemented solutions within agreed service levels.
Analyzed and diagnosed all security and network failures, glitches and malfunctions.
Initiated continuous enhancements to guarantee efficient resource utilization and acceptable response times to users.
Provided network support in financial service organization and operational change preparation on production banking network infrastructure for both large and small projects within strict change management discipline.
Designed, defined, tested, governed and improved engineering standards.
Performed role of network architect for medium-large projects involving team resources.
Samiksha S.
Last position:
Senior Information Manager (Client: EUMETSAT) at Crowd Consultant
- Coordinated documentation lifecycles ensuring compliance, approvals, and accessibility.
- Maintained and controlled master data in document management systems (M-Files, SharePoint).
- Prepared reports, dashboards, and presentations for senior management.
- Supported internal/external communication and formal reviews.
- Improved knowledge management through metadata validation and version control.
- Oversaw approval workflows, documentation compliance, and master data management.
- Provided advisory support to stakeholders on IT documentation and archiving standards.
- Implemented and supported change and problem report management processes within ITSM framework.
- Prepared KPI dashboards and structured reports to monitor CM deliverables and track compliance.
- Maintained and improved documentation workflows in M-Files and Confluence, ensuring metadata accuracy and GDP compliance.
- Tools: M-Files, Jira, Confluence, SharePoint, MS Office
Mario P.
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Vladimir F.
Last position:
IT Consultant at ITZBund
- ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
- Drafting "Governance guidelines for operational capacity management"
Jan P.
Last position:
Operational Readiness / Migration Lead at Worldline
Migration of SEPA direct debits, credit transfers & card clearing to Worldline's internal platform as part of the outsourcing contract
Definition of the MIGR strategy
Mobilization of the community (300+ experts at client & Worldline)
Creation of the MIGR runbook (100+ workshops)
Close collaboration with upstream project streams: BUILD & TEST, as well as with the operating units
Set up of the governance framework, capacity management & reporting
100% of SEPA DD, CT & CC transaction traffic migrated (7 months)
~80 migrations carried out with a success rate of 70% ("first-time right")
Set up technical & manual production monitoring
Established a "fast-track" incident management process in the MIGR & hypercare phases
Set up 20+ exception handling processes
Conducted trainings
Implemented SLAs & billing
Martina T.
Last position:
MDM Support Specialist at Paul Hartmann AG
- Data entry according to specifications
- Master data maintenance in SAP SD environment
- Maintenance of prices in the SAP system
- Continuous data matching and error analysis
- Creating surveys/questionnaires with MS Forms
- Analysis and evaluation of results and data
- Creating simple workflows to automate processes
- Documentation
Andreas C.
Last position:
Agile Tester at EWE AG
- Test management / coordination and defect management for the decentralized feed-in process (Meter2Cash process)
- Test conception and creation of test cases, test execution and test plans
- Preliminary defect analysis and dispatching
Tan P.
Last position:
DevOps Engineer in the DevOps Team at Rise-World
- Implementation of specified DevOps solutions to automate infrastructure (Terraform, Bicep, CloudFormation, Ansible) on-premises datacenter (Ovirt, Proxmox, Ceph Cluster, MinIO) and private cloud.
- Administration, configuration and implementation of CI/CD DevOps pipelines (GitLab, GitFlow) to support development process (Artifactory, Prometheus, Istio, service mesh, Helm Chart, OpenShift (Red Hat Enterprise) / Kubernetes cluster), Red Hat Satellite.
- Administration, setup, monitoring and patching of Linux infrastructure based on Red Hat Enterprise for Dev, Test and QA.
- Use of Scrum and Kanban methods.
- Administration, configuration and implementation of security standards for deploying on Dev, Test, QA and Prod stages of the new ePA applications.
- Development of new plugins and add-ons needed on current infrastructure.
- Database support.
- Data analytics support (Python, Spark, Pandas, Power BI, Splunk Enterprise).
- Implementation of best practices for DevSecOps and BizDevOps using GitOps (ArgoCD), Streamlit framework, Semaphore Ansible UI.
- Configuration and testing of iperf, uperf, sysbench using benchmark-operator for external source data and IoT/MDM devices, creating reports via ELK / OpenSearch.
- Building a new Databricks platform to collect and analyze big data from different sources and IoT devices into Hadoop framework (Python, Pandas, PySpark, Power BI, Apache Airflow).
- Building backend data aggregation and processing to automate configuration deployment between different OpenShift clusters and big data framework (Python, Pandas, PySpark, Apache Spark, PostgreSQL, Django 2, Ansible Automation, Jira JSM).
- Building a new ML pipeline platform using Kubeflow, TensorFlow, KServe.
- Data extraction, transformation and loading from different data sources including structured and unstructured data to analytic DWH / big data cluster using Python, Pandas, Polars, Power BI, Django backend and PostgreSQL.
- Setup of new DevOps Test and QA HashiCorp Vault cluster for PKI and IAM.
- Configuration and testing of automated patching based on CVSS score, SIEM-integrated CVEs.
- Use of Nexpose and InsightVM to scan vulnerability events in network, host, container and application.
- Design and implementation of secure and scalable AWS architectures including VPC, EC2, S3, RDS and Route53 and similar setups on Azure and GCP.
- Automated system provisioning and deployment using CloudFormation templates.
- Configuration of IAM roles, policies and permissions to ensure secure access control.
- Patch management, backup automation and disaster recovery setup on AWS infrastructure.
- Monitoring and optimization of system performance using AWS CloudWatch and AWS Trusted Advisor.
- Support of VMware services (vSphere, Aria, Horizon) and the virtual desktop environment.
- Development and maintenance of CI/CD pipelines using Jenkins, GitLab CI/CD and AWS CodePipeline with interface to Nutanix.
- Configuration of AWS CloudWatch to monitor application performance and system events.
- Planning and execution of migration of on-premises applications to AWS cloud platforms.
- Deployment of containerized applications using Docker and Kubernetes in AWS environments.
- Deployment of internal software packages between availability zones using AWS CodeDeploy.
- Building and deploying ML models using Scikit-learn, XGBoost and Spark MLlib including hyperparameter tuning, model evaluation and production deployment.
Arif P.
Last position:
Transition Manager at Volkswagen Financial Services
- Stakeholder management
- Documentation of progress
- Communicating progress and regular status reports to relevant stakeholders
- Creating and reviewing timelines to ensure the schedule is met
- Change management
- Ensuring a solid knowledge base for new users
- Organizing and coordinating training sessions
- Technologies: MS Office, ITSM, MILES, Citrix
Christopher E.
Last position:
Senior Oracle DBA and WebLogic Administrator, Oracle Business Intelligence for Applications
- Oracle databases 11g, 12c and 19c RAC
- Installation, configuration and deployment of Oracle Fusion Middleware 11g & 12c (WebLogic, SOA, Oracle Forms and Report Server, etc., OBIA)
- Administration of Oracle 11g, 12c, RAC and 19c
- Applying patches
- Installation, configuration and deployment of Tomcat
- Oracle tuning
- The system includes several production, QA, test & development Oracle databases and WebLogic application servers 11g & 12c
Krisztián K.
Last position:
IT-Soc/Vulnerability at ITZBund
- Vulnerability management (Greenbone, Tenable SC, Rapid7)
- Automation of vulnerability scans
- OpenTofu (Terraform)/Ansible/Vault/Podman/Docker
- Compliance audit
- SOC (ElasticSearch, Graylog)
- Python/Rust/Bash/Shell/PowerShell
- Git collaboration
- Report standardization and automation
- POC for several vulnerability scanning systems
- Setup of vulnerability scanning system
Panagiotis T.
Last position:
IT Manager at XCMG – XFL
- Gather basic requirements
- Plan the project
- Create RfP and tender
- Interview five vendors
- Review proposals and contracts
- Create a vendor shortlist based on hard facts (criteria catalog, price, licenses) and soft facts (quality of documents, software user experience, reputation and references)
- Support the initiation and RfP & vendor selection phases
- Plan the implementation & go-live and hypercare phases for 2025
Utku Ö.
Last position:
Third Level Support Infrastructure at VACUUMSCHMELZE GmbH & Co. KG
- Converting WinXP/Win7 clients to Win10/11 with special soft & hardware (some 20-year-old systems with custom software and GBIP and KUSB interfaces, 32- and 64-bit systems)
- Researching special measurement system drivers from National Instruments, Keithley, Förster, MPhysik, etc.
- Minor source code adjustments (DLL integrations) in the software with support from the developer
- CMDB maintenance, use case creation, and documentation
- Registry changes for kiosk mode, auto logins, NetJoin, etc.
- Group policy adjustments and various admin tasks in Active Directory
- Azure AD support (group creation, 2FA/MFA, SaaS, self-service, access permissions, SharePoint)
- Installation and maintenance/documentation of anti-virus software, Cisco AnyConnect, Qualys, and Ivanti agent
- Ivanti ticket system/deployment (Endpoint Manager software deployment, patches, etc.)
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
27 years (Germany: 26 years)
Position duration
2.4 years (Germany: 2 years)
Positions per freelancer
18
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Automotive
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
90% (Germany: 77%)
Master's degree or higher
60% (Germany: 43%)
Certifications per freelancer
4 (Germany: 5)
Most common languages
German, English, Polish
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Frankfurt using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (82%)
- Automotive (59%)
- Transportation (53%)
- Telecommunication (47%)
- Professional Services (41%)
- Energy (35%)
- Healthcare (35%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What BMC Remedy does
BMC Remedy is an enterprise platform for managing IT service operations and business workflows. Companies use it for incident, problem, change and request management, with records, approvals and service-level processes held in one controlled environment. Its capabilities support service desks, infrastructure teams and business functions that need auditable work management.
Core modules
Remedy commonly includes ITSM applications such as Incident Management, Change Management, Problem Management and Service Request Management. Professionals also work with asset and configuration data, knowledge management, service-level agreements and reporting. The exact scope depends on the version, licensing model and the company’s operating processes.
Ecosystem and tooling
Strong specialists understand the Remedy AR System foundation, forms, workflows, filters, active links and escalations. They may also work with Atrium and CMDB structures, Smart IT, Digital Workplace, Innovation Studio, Helix integrations and REST APIs. Experience with authentication, monitoring, databases and enterprise middleware helps connect Remedy to the wider service landscape.
Typical project work
- Configure incident, request, change and approval workflows
- Design forms, fields, filters, escalations and notifications
- Clean up or extend CMDB and asset information
- Integrate Remedy with identity, monitoring, ERP and collaboration tools
- Migrate, upgrade or stabilize existing Remedy environments
When to bring in a specialist
Companies often need freelance expertise during a Remedy upgrade, migration, integration or service-management redesign. External support is useful when internal teams lack capacity for backlog reduction, workflow governance or production troubleshooting. In Frankfurt, on-site workshops can support stakeholder alignment, while remote collaboration works well for configuration, documentation and technical reviews.
What strong professionals bring
The best professionals combine Remedy configuration skill with a clear understanding of service management processes. They translate operational needs into maintainable workflows instead of creating unnecessary customization. Look for evidence of controlled releases, test plans, upgrade-safe design, integration ownership and practical documentation. German and English communication may both matter when teams, suppliers and service users are distributed across locations.
Frequently asked questions
What clients ask us most about BMC Remedy — answered in short.
BMC Remedy is used to manage IT service processes such as incidents, service requests, changes, problems and approvals. It can also support configuration data, knowledge management, service-level tracking and reporting across complex enterprise environments.
BMC Remedy and ServiceNow both support enterprise IT service management, but they differ in architecture, deployment models, interfaces and customization practices. The right choice depends on the existing estate, migration effort, integration requirements, governance model and the organization’s preferred operating approach.
A strong BMC Remedy specialist may also bring AR System development, CMDB and asset-management knowledge, REST integration, SQL, identity management and release governance. Understanding ITIL processes helps ensure that configuration supports real service outcomes rather than simply reproducing technical workflows.
The required experience depends on the scope. A small form or workflow change needs familiarity with the relevant Remedy application, while an upgrade, CMDB redesign or integration program calls for professionals who have handled dependencies, testing, data quality and production controls.
BMC Remedy work can often be completed remotely through secure access, structured workshops and documented release procedures. On-site sessions in Frankfurt can still help with process discovery, stakeholder decisions and coordination across service desk, infrastructure and business teams.
Ask for examples that match the environment: legacy Remedy, modern Helix components, integrations, CMDB work or upgrade delivery. Confirm how the professional handles testing, transport between environments, rollback planning, documentation and access security.
BMC Remedy remains relevant where it supports critical service processes and connects to established enterprise systems. Companies may choose to optimize the current environment, adopt BMC Helix capabilities or plan a gradual transition after comparing operational risk, cost and integration needs.
A capable BMC Remedy professional can explain design decisions, show how workflows are tested and describe how customization is kept maintainable. Clear documentation, traceable changes, reliable integrations and careful handling of production data are strong signals of quality.
The average hourly rate of freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects is 101 €, which corresponds to a daily rate of about 811 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects, 90% hold at least a Bachelor's degree and 60% hold at least a Master's degree.
On average, freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects have 27 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects are German (100%), English (100%), and Polish (12%).
The most common industries among freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Banking and Finance (82%), and Automotive (59%).
The most common business areas among freelancers in Frankfurt, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Project Management (88%), and Operations (71%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne 
Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Munich 
Cologne 
Dusseldorf 
Essen Countries:
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Philipp Thomaschewski
FRATCH CEO
