BMC Remedy Experts in Düsseldorf
for smarter IT service operations, matched in minutesHire experts who configure IT service workflows, integrate Remedy with enterprise systems and modernize legacy applications. FRATCH connects you with vetted, available freelancers through fast, precise AI matching.
Meet FRATCH Experts in Düsseldorf, who have recently used BMC Remedy
Songül D.
Last position:
Freelance SAP BW Consultant at DKV Mobility Services
- Designed and implemented enhancements in SAP BW on HANA 7.5 in the context of CRM migration and S/4HANA and BW/4HANA transformation programs
- Migrated SAPI data sources to the ODP framework as part of the S/4HANA migration
- Delivered SAP ECC data to Snowflake using BW data models and Calculation Views for Power BI analytics
- Integrated SAP and non-SAP data sources (including MS Dynamics)
- Improved reporting transparency through consolidated data models
- Optimized data loading processes for FI-CO data sources, significantly improving load times and system performance
Edgar P.
Last position:
Transition Manager & Business Analyst
The customer's own IT ticketing tool is being migrated to the central corporate tool. Critical elements are the product shop, the operational framework, the ITIL processes and asset management. It is important to ensure that the strategy for the service and support model works with the new tool, so that IT operations can continue smoothly. The next step is to develop and establish processes for the newly formed core team.
- Current-state analysis / weakness analysis of the existing processes and tool setup
- GAP analysis of the current and future operating and service models
- Analysis of business needs
- Evaluation and implementation of the identified GAPs
- Establishment of a continuous improvement process
- Risk management
- Hypercare & support during operational activities
- Establishment of processes for the newly formed core team
- Stakeholder management
Rashmi K.
Last position:
Service Lifecycle Manager at Vodafone Group Services GmbH
Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.
Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.
Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.
Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).
Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.
Product: Secure Net - Classic, Converged & Home Wifi Protect
Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.
Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania
Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany
Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow
Dirk R.
Last position:
IT Operations / Servicemanagement at Grant Thornton AG
- Support with the transition to the provider
- Quality assurance during the preparation of operating manuals
- Operational performance management of the provider
Arndt M.
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Ralph K.
Last position:
Product Owner / Business Owner at AXIS Management Consulting GmbH
- Full product responsibility from a business perspective: requirement analysis, UX design, product strategy, and go-to-market implemented without an internal dev team using fully AI-supported development (Claude Code / Anthropic)
- Technical differentiation: KRITIS-compliant air-gapped deployment (Windows/NSIS), GDT interface for PVS integration, DATEV-LODAS export for payroll
- Managed pilot operation with initial external client (Dormagen medical practice): structured requirement gathering, test support, error analysis, and release management
- Developed rollout and sales strategy for market entry in the segment of private practices and small medical centers
- Human-in-the-Loop development principle: business decision → AI implementation → manual review → approval → release – each sprint documented in Jira (TIME project), every change traceable via co-authored commits
- Product outcome: Tauri/Rust desktop app with GDT watcher, multi-tier model (Starter/Professional/Enterprise), cloud mirror on Hetzner/Traefik, complete ISMS framework based on ISO 27001 and BSI basic protection as product foundation
- Direct method validation for the test manager role: hands-on experience with quality assurance of AI-generated products from a user perspective, review gate discipline, release approval under GDPR and the EU AI Act
Benjamin W.
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Gilbert H.
Last position:
Process Design: Solution Development and Release Management at E.ON Digital Services
- Led workstream for analysis and optimisation of the solution development and release process within the newly established organizational structure
- Analyzed and adopted existing processes after transition of technical responsibility to E.ON Digital Services
- Supported the agile development approach within engineering teams
- Established a unified workflow for business requirements and clear communication interfaces, documented using Atlassian Jira on both the business and engineering sides
- Created dashboards with Rich Filters for Jira Dashboards to provide an overview of feature releases and their connection to technical releases
- Designed new burnup charts and statistics per release to improve transparency of overall technical progress at the product level
Kai V.
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Michael M.
Last position:
Team Lead / Service Owner 2nd Level & ITIL at Creditreform
- Service owner of the receivables management platform Ikarus
- Management and coordination of external 1st-level service providers
- Team leadership and building ITIL-compliant support structures
- Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
- Stakeholder management between the business unit, IT, and external partners
- Jira ticket automations and maintenance of Confluence documentation
Alois G.
Last position:
Bank DZ Privatbank S.A.
- Various programming tasks as specified
- Work carried out from home office, meetings/tasks via email, phone and Microsoft Teams
- Version control via GIT
- Implementation with RDI, FreeSQL SQL
- Extension of automatic test environment creation as specified - adding automatic transfer of existing iSeries users and preparation as well as anonymization of test data
- Creation of trigger and service programs in SQLRPGLE, FreeRPG, ILE RPG and CLLE
- Development and implementation of the CallKredite project including additional extensions for other departments
- Conversion of RPG to Free-RPG and SQL as well as extension of existing modules as specified
- Migration to a new banking release
- Support for specialist segment / OIV
Holger L.
Last position:
Compleo / Innogy
- Advising on the problem management process
- Advising on the quality assurance process
- Conducting problem reviews and tracking related actions and their implementation
- Identifying and documenting ongoing process improvements / optimization potential
- Handling tickets in the field of e-mobility, charging stations and wall boxes
- Identifying and developing solutions for various inquiries and faults
- Commissioning external service providers to troubleshoot charging stations and wall boxes
- Correcting POI data by determining the exact locations of charging stations
- Providing technical support to foreign technicians, mostly in English
- Software used: ICON, Salesforce, eOperate
Yvonne S.
Last position:
Senior Management Consultant at Scillcon GmbH
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
25 years (Germany: 26 years)
Position duration
2.4 years (Germany: 2 years)
Positions per freelancer
15 (Germany: 18)
Top business areas
Project Management, Information Technology, Operations
Top industries
Information Technology, Manufacturing, Telecommunication
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
67% (Germany: 77%)
Master's degree or higher
44% (Germany: 43%)
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
92% (Germany: 97%)
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Düsseldorf are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Düsseldorf using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Manufacturing (77%)
- Telecommunication (62%)
- Banking and Finance (54%)
- Professional Services (54%)
- Government and Administration (46%)
- Retail (38%)
- Automotive (31%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service management foundation
BMC Remedy is an enterprise platform for managing IT service operations, support processes and business workflows. Its capabilities cover incident, problem, change, request and asset management, with structured records, approvals and service-level controls. Companies use it to bring consistent processes to complex internal support environments.
Remedy ecosystem
The ecosystem includes BMC Helix ITSM, Remedy AR System, CMDB, Atrium integrations and workflow tools such as Innovation Studio. Strong specialists understand forms, filters, active links, application objects, permissions and data models. They also work with REST APIs, web services, discovery data and reporting components.
Where it fits
BMC Remedy commonly supports large organizations with distributed users, regulated processes and demanding service desks. Typical applications include:
- IT incident and request workflows
- Change approval and release control
- Configuration and asset data management
- Employee and business service portals
- Service reporting and SLA monitoring
In Düsseldorf, it can support industrial, logistics, financial and public-sector environments that need dependable operational controls.
When to bring in experts
Companies bring in freelance Remedy specialists during migrations, platform upgrades, workflow redesigns and integrations. External expertise is also useful when a service desk has accumulated customizations, inconsistent data or slow approval paths. A specialist can assess the existing setup, define a safe delivery plan and document decisions for the internal team.
Delivery skills that matter
Good professionals combine Remedy configuration with process knowledge and careful technical delivery. They can translate service requirements into maintainable workflows, troubleshoot rules and integrations, manage environments and test changes without disrupting support operations. Experience with ITIL practices, CMDB governance, identity management and enterprise reporting adds practical value.
Choosing the right specialist
Look for evidence of work on the relevant Remedy or BMC Helix release, service processes and integration landscape. Ask how the specialist handles custom code, upgrades, data quality, permissions and rollback planning. Remote collaboration can work well when documentation, workshops and access controls are organized; on-site work may help during complex service-desk discovery or stakeholder sessions in Düsseldorf. German and English communication may both matter, depending on the operating teams.
Frequently asked questions
Need clarity? These are the questions we hear most often about BMC Remedy.
BMC Remedy is used to manage IT service workflows such as incidents, requests, problems, changes, assets and service levels. It helps large organizations standardize support operations, automate approvals and connect service data across teams.
BMC Remedy and ServiceNow both support enterprise IT service management, but they differ in architecture, configuration methods, licensing models and modernization paths. Remedy is often a strong fit where an organization already has deep BMC investments, custom workflows or established AR System applications.
A strong BMC Remedy specialist often brings knowledge of ITIL processes, CMDB governance, REST APIs, identity systems, SQL, reporting and enterprise integrations. Experience with BMC Helix ITSM, Atrium or Innovation Studio can be valuable when a company is extending or modernizing its environment.
A useful brief for BMC Remedy should describe the current release, modules in scope, integrations, environments, business processes and expected deliverables. It should also identify constraints around production access, documentation, testing and migration so the specialist can assess the work accurately.
The right level of experience with BMC Remedy depends on the work. A focused configuration task may need a specialist familiar with the relevant module, while a migration, CMDB redesign or integration program calls for someone who can manage architecture, testing, data quality and stakeholder decisions.
BMC Remedy work is often suitable for remote collaboration because configuration, documentation, testing and workshops can be handled online. On-site sessions in Düsseldorf may still help with service-desk discovery, access coordination or discussions involving several business teams, while German or English language needs depend on the organization.
Ask a BMC Remedy specialist to explain comparable workflows, customization choices, integration risks and upgrade considerations. Strong professionals can show how they test changes, protect production operations, document the configuration and improve maintainability rather than relying on opaque fixes.
BMC Helix ITSM is the modern cloud-oriented service management offering in the BMC ecosystem, while Remedy commonly refers to the established platform and its applications. The names are related, but a project should clarify the exact product edition, deployment model, modules and integration approach involved.
The average hourly rate of freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects is 110 €, which corresponds to a daily rate of about 880 € based on an 8-hour working day.
Of the freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects, 67% hold at least a Bachelor's degree and 44% hold at least a Master's degree.
On average, freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects have 25 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are German (100%), English (92%), and French (15%).
The most common industries among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Manufacturing (77%), and Telecommunication (62%).
The most common business areas among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are Project Management (100%), Information Technology (92%), and Operations (77%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Essen Request a free demo
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FRATCH CEO
