BMC Remedy Experts in Dusseldorf
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Meet FRATCH Experts in Dusseldorf, who have recently used BMC Remedy
Arndt Maas
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Michael März
Last position:
Team Lead / Service Owner 2nd Level & ITIL at Creditreform
- Service owner of the receivables management platform Ikarus
- Management and coordination of external 1st-level service providers
- Team leadership and building ITIL-compliant support structures
- Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
- Stakeholder management between the business unit, IT, and external partners
- Jira ticket automations and maintenance of Confluence documentation
Rashmi Kondli
Last position:
Service Lifecycle Manager at Vodafone Group Services GmbH
Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.
Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.
Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.
Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).
Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.
Product: Secure Net - Classic, Converged & Home Wifi Protect
Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.
Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania
Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany
Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow
Ralph Konitzer
Last position:
Product Owner / Business Owner at AXIS Management Consulting GmbH
- Full product responsibility from a business perspective: requirement analysis, UX design, product strategy, and go-to-market implemented without an internal dev team using fully AI-supported development (Claude Code / Anthropic)
- Technical differentiation: KRITIS-compliant air-gapped deployment (Windows/NSIS), GDT interface for PVS integration, DATEV-LODAS export for payroll
- Managed pilot operation with initial external client (Dormagen medical practice): structured requirement gathering, test support, error analysis, and release management
- Developed rollout and sales strategy for market entry in the segment of private practices and small medical centers
- Human-in-the-Loop development principle: business decision → AI implementation → manual review → approval → release – each sprint documented in Jira (TIME project), every change traceable via co-authored commits
- Product outcome: Tauri/Rust desktop app with GDT watcher, multi-tier model (Starter/Professional/Enterprise), cloud mirror on Hetzner/Traefik, complete ISMS framework based on ISO 27001 and BSI basic protection as product foundation
- Direct method validation for the test manager role: hands-on experience with quality assurance of AI-generated products from a user perspective, review gate discipline, release approval under GDPR and the EU AI Act
Gilbert Huwar
Last position:
Process Design: Solution Development and Release Management at E.ON Digital Services
- Led workstream for analysis and optimisation of the solution development and release process within the newly established organizational structure
- Analyzed and adopted existing processes after transition of technical responsibility to E.ON Digital Services
- Supported the agile development approach within engineering teams
- Established a unified workflow for business requirements and clear communication interfaces, documented using Atlassian Jira on both the business and engineering sides
- Created dashboards with Rich Filters for Jira Dashboards to provide an overview of feature releases and their connection to technical releases
- Designed new burnup charts and statistics per release to improve transparency of overall technical progress at the product level
Kai V. Wulffen
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Alois Gruber
Last position:
Bank DZ Privatbank S.A.
- Various programming tasks as specified
- Work carried out from home office, meetings/tasks via email, phone and Microsoft Teams
- Version control via GIT
- Implementation with RDI, FreeSQL SQL
- Extension of automatic test environment creation as specified - adding automatic transfer of existing iSeries users and preparation as well as anonymization of test data
- Creation of trigger and service programs in SQLRPGLE, FreeRPG, ILE RPG and CLLE
- Development and implementation of the CallKredite project including additional extensions for other departments
- Conversion of RPG to Free-RPG and SQL as well as extension of existing modules as specified
- Migration to a new banking release
- Support for specialist segment / OIV
Benjamin Wennmacher
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Yvonne Scislowski
Last position:
Senior Management Consultant at Scillcon GmbH
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
22 years (Germany: 25 years)
Position duration
2.3 years (Germany: 2.1 years)
Positions per freelancer
14 (Germany: 19)
Top business areas
Project Management, Information Technology, Operations
Top industries
Information Technology, Manufacturing, Telecommunication
Certification focus areas
Information Technology, Project Management, Marketing
Bachelor's degree or higher
57% (Germany: 75%)
Master's degree or higher
29% (Germany: 39%)
Certifications per freelancer
6 (Germany: 5)
Most common languages
German, English, French
Speak two or more languages
89% (Germany: 97%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Dusseldorf are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Dusseldorf using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
ITSM core
BMC Remedy is best known as an IT service management system. Companies use it to run incident, request, problem, and change workflows with clear approvals and audit trails. Many teams still know it as Remedy or BMC Remedy Action Request System.
What experts deliver
- Service desk forms and ticket flows
- Approval rules and escalation paths
- Custom fields, views, and notifications
- Reporting inputs and data cleanup
- Integration with email, identity, and monitoring tools
Strong professionals know how to shape the process, not just the screens. They keep data models stable, reduce manual steps, and make the system easier for support teams to use.
Ecosystem and skills
BMC Remedy often sits alongside CMDB, asset data, and wider operations tooling. Skilled specialists understand workflow design, AR System forms, permissions, filters, escalations, and integrations. They also work comfortably with older deployments and newer BMC ITSM environments.
When help is needed
Companies usually bring in freelance expertise when Remedy needs a cleanup, a migration, or a process redesign. That is common after ticket queues grow, approvals break, or customizations become hard to maintain. In Dusseldorf, this often matters for larger industrial, logistics, and enterprise support teams.
Good delivery signs
A strong professional documents changes clearly and works with service owners, support leads, and operations teams. They test carefully, protect existing workflows, and avoid brittle custom code where configuration is enough. They also know when a small fix is safer than a broad redesign.
Common project types
Typical work includes incident handling, request catalog improvements, change management tweaks, notification fixes, and integration repair. Some projects focus on upgrading old Remedy processes into a cleaner BMC environment. Others need remote support, while on-site sessions help when stakeholders want direct workshop time.
Frequently asked questions
Need clarity? These are the questions we hear most often about BMC Remedy.
BMC Remedy is used to manage service desk work, approvals, and operational tickets. Teams rely on it for incident, request, problem, and change processes, plus the forms and rules that move work between groups. It is common in IT operations, internal support, and enterprise workflow handling.
BMC Remedy is the older, widely used name for the Remedy product family, while BMC Helix ITSM is the newer direction in the same ecosystem. Many companies still say Remedy when they mean an existing AR System or service management setup. A freelancer should understand both the legacy and current BMC terminology.
A strong BMC Remedy specialist usually knows AR System forms, filters, escalations, active links, permissions, and workflow design. Integration work matters too, especially with email, LDAP or SSO, monitoring tools, and asset or CMDB data. Clear documentation is also a major plus.
BMC Remedy projects often need outside help when a system is heavily customized, slow to change, or hard to hand over. Companies also look for support during upgrades, migrations, cleanup work, or failed process redesigns. If tickets depend on fragile rules, an experienced freelancer can stabilize the setup quickly.
BMC Remedy is often chosen where a company already has deep ITSM processes built into the platform. Compared with newer tools, it can be more legacy-heavy and more dependent on existing customizations. A good specialist knows how to keep the current system working well and how to judge whether a migration makes sense.
Many BMC Remedy tasks can be handled remotely, including workflow changes, troubleshooting, and integration updates. On-site time helps when workshops, user interviews, or complex handovers need close coordination. In Dusseldorf, hybrid work is often practical for enterprise teams with local stakeholders.
Look for someone who can explain the current workflow, the risk in each change, and the reason behind their design choices. A strong BMC Remedy professional leaves clean configuration, tests edge cases, and writes notes that the support team can follow. Good judgment matters as much as technical skill.
BMC Remedy is still common in large enterprises with structured support operations, especially where service management and approval chains are important. It often appears in regulated environments, manufacturing groups, logistics operations, and internal IT support centers. These teams usually value stability, traceability, and careful change control.
The average hourly rate of freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects is 108 €, which corresponds to a daily rate of about 861 € based on an 8-hour working day.
Of the freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects, 57% hold at least a Bachelor's degree and 29% hold at least a Master's degree.
On average, freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2.3 years.
The most common languages among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are German (100%), English (89%), and French (22%).
The most common industries among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Manufacturing (67%), and Telecommunication (67%).
The most common business areas among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are Project Management (100%), Information Technology (89%), and Operations (78%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Hamburg 
Munich 
Cologne 
Frankfurt Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
