BMC Remedy Experts in Dusseldorf
matched in minutes with vetted, available freelancersHire experts who configure IT service management workflows, integrate Remedy with enterprise systems and improve incident, change and asset processes. FRATCH precisely matches you with vetted, available freelancers who fit your project.
Meet FRATCH Experts in Dusseldorf, who have recently used BMC Remedy
Songül D.
Last position:
Freelance SAP BW Consultant at DKV Mobility Services
- Designed and implemented enhancements in SAP BW on HANA 7.5 in the context of CRM migration and S/4HANA and BW/4HANA transformation programs
- Migrated SAPI data sources to the ODP framework as part of the S/4HANA migration
- Delivered SAP ECC data to Snowflake using BW data models and Calculation Views for Power BI analytics
- Integrated SAP and non-SAP data sources (including MS Dynamics)
- Improved reporting transparency through consolidated data models
- Optimized data loading processes for FI-CO data sources, significantly improving load times and system performance
Edgar P.
Last position:
Transition Manager & Business Analyst
The customer's own IT ticketing tool is being migrated to the central corporate tool. Critical elements are the product shop, the operational framework, the ITIL processes and asset management. It is important to ensure that the strategy for the service and support model works with the new tool, so that IT operations can continue smoothly. The next step is to develop and establish processes for the newly formed core team.
- Current-state analysis / weakness analysis of the existing processes and tool setup
- GAP analysis of the current and future operating and service models
- Analysis of business needs
- Evaluation and implementation of the identified GAPs
- Establishment of a continuous improvement process
- Risk management
- Hypercare & support during operational activities
- Establishment of processes for the newly formed core team
- Stakeholder management
Michael M.
Last position:
Team Lead / Service Owner 2nd Level & ITIL at Creditreform
- Service owner of the receivables management platform Ikarus
- Management and coordination of external 1st-level service providers
- Team leadership and building ITIL-compliant support structures
- Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
- Stakeholder management between the business unit, IT, and external partners
- Jira ticket automations and maintenance of Confluence documentation
Rashmi K.
Last position:
Service Lifecycle Manager at Vodafone Group Services GmbH
Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.
Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.
Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.
Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).
Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.
Product: Secure Net - Classic, Converged & Home Wifi Protect
Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.
Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania
Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany
Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow
Arndt M.
Last position:
Project Manager for ServiceNow Vulnerability Response at Union Investment Services & IT GmbH
- Led the subproject for implementing Vulnerability Response as part of DORA
- Documented the current processes in compliance, risk & security
- Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
- Agile management of the integration service provider, the technical department, and the company's cross-functional teams
- Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
- Integrated GitLab Ultimate for importing and processing SBOMs
- Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
- Calculated multiple risk scores and priorities
- Defined dashboards and reports (Workspaces, Performance Analytics)
- Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)
Ralph K.
Last position:
Product Owner / Business Owner at AXIS Management Consulting GmbH
- Full product responsibility from a business perspective: requirement analysis, UX design, product strategy, and go-to-market implemented without an internal dev team using fully AI-supported development (Claude Code / Anthropic)
- Technical differentiation: KRITIS-compliant air-gapped deployment (Windows/NSIS), GDT interface for PVS integration, DATEV-LODAS export for payroll
- Managed pilot operation with initial external client (Dormagen medical practice): structured requirement gathering, test support, error analysis, and release management
- Developed rollout and sales strategy for market entry in the segment of private practices and small medical centers
- Human-in-the-Loop development principle: business decision → AI implementation → manual review → approval → release – each sprint documented in Jira (TIME project), every change traceable via co-authored commits
- Product outcome: Tauri/Rust desktop app with GDT watcher, multi-tier model (Starter/Professional/Enterprise), cloud mirror on Hetzner/Traefik, complete ISMS framework based on ISO 27001 and BSI basic protection as product foundation
- Direct method validation for the test manager role: hands-on experience with quality assurance of AI-generated products from a user perspective, review gate discipline, release approval under GDPR and the EU AI Act
Gilbert H.
Last position:
Process Design: Solution Development and Release Management at E.ON Digital Services
- Led workstream for analysis and optimisation of the solution development and release process within the newly established organizational structure
- Analyzed and adopted existing processes after transition of technical responsibility to E.ON Digital Services
- Supported the agile development approach within engineering teams
- Established a unified workflow for business requirements and clear communication interfaces, documented using Atlassian Jira on both the business and engineering sides
- Created dashboards with Rich Filters for Jira Dashboards to provide an overview of feature releases and their connection to technical releases
- Designed new burnup charts and statistics per release to improve transparency of overall technical progress at the product level
Kai V.
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Dirk R.
Last position:
IT Operations / Service Management at Grant Thornton AG
- Support for the transition to the provider
- Quality assurance in developing operations manuals
- Operational performance management of the provider
Alois G.
Last position:
Bank DZ Privatbank S.A.
- Various programming tasks as specified
- Work carried out from home office, meetings/tasks via email, phone and Microsoft Teams
- Version control via GIT
- Implementation with RDI, FreeSQL SQL
- Extension of automatic test environment creation as specified - adding automatic transfer of existing iSeries users and preparation as well as anonymization of test data
- Creation of trigger and service programs in SQLRPGLE, FreeRPG, ILE RPG and CLLE
- Development and implementation of the CallKredite project including additional extensions for other departments
- Conversion of RPG to Free-RPG and SQL as well as extension of existing modules as specified
- Migration to a new banking release
- Support for specialist segment / OIV
Benjamin W.
Last position:
SAP Basis at IT Baden-Württemberg (BITBW)
- SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
- Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
- Planning and execution of data center moves as well as migrations of SAP systems and databases
- Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
- Creation of technical concepts, operations documentation, and implementation plans
Technologies: SAP NetWeaver, ITIL processes, technical migrations
Holger L.
Last position:
Compleo / Innogy
- Advising on the problem management process
- Advising on the quality assurance process
- Conducting problem reviews and tracking related actions and their implementation
- Identifying and documenting ongoing process improvements / optimization potential
- Handling tickets in the field of e-mobility, charging stations and wall boxes
- Identifying and developing solutions for various inquiries and faults
- Commissioning external service providers to troubleshoot charging stations and wall boxes
- Correcting POI data by determining the exact locations of charging stations
- Providing technical support to foreign technicians, mostly in English
- Software used: ICON, Salesforce, eOperate
Yvonne S.
Last position:
Senior Management Consultant at Scillcon GmbH
Discover over 15,000 top freelancers
Statistics of experts using BMC Remedy
Aggregated from the professional profiles of matched freelancers.
Experience
25 years (Germany: 26 years)
Position duration
2.4 years (Germany: 2 years)
Positions per freelancer
15 (Germany: 19)
Top business areas
Project Management, Information Technology, Operations
Top industries
Information Technology, Manufacturing, Telecommunication
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
67% (Germany: 77%)
Master's degree or higher
44% (Germany: 42%)
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
92% (Germany: 97%)
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Dusseldorf are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Dusseldorf using BMC Remedy
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
BMC Remedy experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Manufacturing (77%)
- Telecommunication (62%)
- Banking and Finance (54%)
- Professional Services (54%)
- Government and Administration (46%)
- Retail (38%)
- Automotive (31%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Enterprise service management
BMC Remedy is an enterprise service management suite used to manage incidents, service requests, problems, changes and configuration data. Its applications help service teams standardize processes, route work and give employees a structured service portal. The platform is also known as BMC Helix ITSM in its newer cloud-oriented product family.
Remedy foundations
Professionals work across the Remedy application layer, data model and workflow engine. They configure forms, fields, rules, approvals, assignments and notifications while protecting process consistency across business units. Strong knowledge of ITIL practices helps them translate operating policies into practical service workflows.
- Incident, problem and change management
- Service request and self-service catalog design
- Configuration management database processes
- Approval, assignment and notification rules
Integrations and tooling
BMC Remedy commonly connects with identity providers, monitoring tools, email systems, discovery services, ERP applications and collaboration software. Specialists may use REST or SOAP interfaces, integration engines, APIs, data mappings and scheduled jobs to keep records synchronized. They also handle reporting, dashboards, data imports and controlled migrations to BMC Helix.
When expertise matters
Companies bring in freelance expertise during Remedy upgrades, migrations, new service-desk rollouts and process redesigns. External specialists can also help when queues are inconsistent, automation is unreliable or the CMDB no longer reflects the environment. In Dusseldorf, projects may involve close collaboration with internal IT teams, external service providers and business stakeholders, either remotely or on site.
What strong professionals deliver
The best specialists begin with the operating model rather than changing screens in isolation. They document dependencies, test workflows with realistic cases and define clear ownership for data, approvals and support. They understand both the legacy Remedy platform and the BMC Helix direction, which helps companies plan changes without disrupting daily service operations.
- A maintainable workflow and data design
- Tested integrations with clear failure handling
- Useful reports and service-level visibility
- Migration plans with traceable validation
Selecting the right specialist
Look for professionals who can explain a Remedy configuration in business terms and show how they controlled risk during a change. Ask about the specific applications involved, integration patterns, release approach and documentation standard. For Dusseldorf teams, clarify German or English communication needs, availability for workshops and the balance between remote delivery and on-site sessions.
Frequently asked questions
Need clarity? These are the questions we hear most often about BMC Remedy.
BMC Remedy is used to run IT service management processes such as incident handling, service requests, problem management, change control and configuration management. Companies use it to organize support work, automate approvals and provide service visibility across complex enterprise environments.
BMC Remedy and ServiceNow both support enterprise IT service management, but they differ in architecture, licensing models, administration and product direction. Remedy is common in established environments with deep process customization, while ServiceNow is often selected for its cloud-first platform and broad application ecosystem. The right choice depends on existing investments, integration needs and the desired operating model.
A strong BMC Remedy specialist often brings ITIL process knowledge, CMDB design, database understanding and experience with REST or SOAP integrations. Useful adjacent skills include identity management, discovery tools, reporting, data migration and BMC Helix administration.
The complexity of BMC Remedy work depends on the scope, number of integrations, data quality and level of process change. A configuration adjustment may need a focused specialist, while a migration or enterprise rollout calls for someone who can lead discovery, testing, release planning and stakeholder coordination.
BMC Remedy projects can often be delivered remotely because configuration, documentation, testing and many workshops take place in controlled digital environments. On-site sessions in Dusseldorf can still be useful for process discovery, service-desk observation and stakeholder alignment. Agree on access controls, working hours and German or English communication before the engagement begins.
Ask a BMC Remedy specialist to explain how they design workflows, manage configuration changes and test integrations. Review the clarity of their documentation, their approach to rollback and data validation, and whether they connect technical decisions to service outcomes. A practical walkthrough is more revealing than a list of product features.
BMC Remedy remains relevant where companies depend on established processes, integrations and data structures. For new initiatives, teams may evaluate BMC Helix alongside other service management products, especially when they want cloud delivery. A specialist can assess whether modernization, migration or careful optimization is the most sensible path.
Before starting with BMC Remedy, freelancers should clarify the product version, deployment model, active applications, customization level and integration landscape. They should also understand release controls, access procedures, documentation expectations and who owns the CMDB and service processes. These details determine how safely and independently the work can proceed.
The average hourly rate of freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects is 110 €, which corresponds to a daily rate of about 879 € based on an 8-hour working day.
Of the freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects, 67% hold at least a Bachelor's degree and 44% hold at least a Master's degree.
On average, freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects have 25 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are German (100%), English (92%), and French (15%).
The most common industries among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are Information Technology (100%), Manufacturing (77%), and Telecommunication (62%).
The most common business areas among freelancers in Dusseldorf, Germany who have used BMC Remedy in their recent projects are Project Management (100%), Information Technology (92%), and Operations (77%).
Main locations of FRATCH Experts, who have recently used BMC Remedy
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Hamburg 
Munich 
Cologne 
Frankfurt Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
