Michael März - Team Lead / Service Owner 2nd Level

Q: Where is Michael based?

Michael is based in Monheim am Rhein, Germany .

Q: What languages does Michael speak?

Michael speaks the following languages: German (Native), English (Intermediate) .

Q: How many years of experience does Michael have?

Michael has at least 26 years of experience. During this time, Michael has worked in at least 25 different roles and for 20 different companies . The average length of individual experience is 1 year . Note that Michael may not have shared all experience and actually has more experience.

Q: What is Michael's latest experience?

Michael's most recent position is Team Lead / Service Owner 2nd Level at Creditreform .

Q: What companies has Michael worked for in recent years?

In recent years, Michael has worked for Creditreform , T-Systems , and ITZBund .

Q: Which industries is Michael most experienced in?

Michael is most experienced in industries like Banking and Finance , Information Technology , and Government and Administration . Michael also has some experience in Energy , Insurance , and Manufacturing .

Q: Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology , Project Management , and Operations . Michael also has some experience in Quality Assurance , Logistics , and Business Intelligence .

Q: Which industries has Michael worked in recently?

Michael has recently worked in industries like Government and Administration , Information Technology , and Banking and Finance .

Q: Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Monheim am Rhein, Germany

Check rate

Experience

Oct 2025 - Apr 2026

7 months

Team Lead / Service Owner 2nd Level

Creditreform

Service Owner of the Receivables Management Platform Ikarus
Management and Coordination of External 1st-Level Service Providers
Team Leadership and Building ITIL-Compliant Support Structures
Managing Handover to 3rd-Level Support (Internal & External, incl. Vendors/Development)
Stakeholder Management Between Business, IT, and External Partners
Jira Ticket Automations and Maintaining Confluence Documentation

Jan 2025 - Sep 2025

9 months

Project Manager Reporting & Security (Bank Customer UIS)

T-Systems

Aligning Reports to Current DORA Requirements
Tracking Metric Data for Open Reports
Planning and Conducting Workshops
Maintaining and Tracking the Kanban Board

Jun 2022 - Sep 2024

2 years 4 months

Project Manager Control Center / Test & Release

ITZBund

Service Management, Incident Management
Control Center Resource Planning
Update/Release Timeline Management
Runbook Planning, Risk Management, Incident Reporting
ITSM Management

Nov 2019 - Jun 2022

2 years 8 months

Process & Change Coordinator / Project Support

ITZBund

Change Creation and Tracking
CMDB Maintenance and Updates
Reviewing Project Documents for E-Invoicing
Operational Documentation
Security Analysis
Runbook Operations

Jun 2019 - Oct 2019

5 months

Project Manager Pilot O365 Teams

WDR

AP Tracking: Concept Creation & Documentation
License Management
Azure AD Configuration
Intune vs. Workspace One
Mobile Device Management (Aligning Concepts with Security)
Task Tracking
Risk Management & Mitigation
Steering Committee Slides & Meetings
Preparing Decision Templates
Communication Concept
Rollout Planning
Training Materials – Planning & Concept Creation
Operational Concept for O365 Teams

Nov 2018 - May 2019

7 months

Subproject Manager mks Server Rollout

Lanxess

Planning rollout of mks servers in global data centers
Global data assessment (100 locations)
Data center/DC upgrades (rack space, LAN/WAN, power, DC access)
RFI & RFP support (data validation, cost analysis)

Feb 2018 - Dec 2018

11 months

Project Manager Cutover & Demigration (apoBank)

Fiducia/GAD Bank

Cutover planning for bank demigrations
WS planning & data extraction (SAP)
Coordination & handover of data extractions
Planning non-host applications

Sep 2017 - Jan 2018

5 months

GoLive Manager PRIIP & MiFID II

dwpbank

Controlling operational readiness milestones
Release tracking & testing for GoLive
Operations center planning & test management (SAP)
Change management (special and emergency changes)
Ticket & change tool: WPTicket

Mar 2017 - Aug 2017

6 months

Project Manager PKI Implementation & Firewall Consolidation

NRW.BANK

PKI planning & implementation
Firewall ruleset changes & consolidation
Provider management & second internet breakout (Cisco PBR)

Dec 2016 - Mar 2017

4 months

Project Manager Future Workplace (agile)

AOK for TSI

Migration from Win7 to Win10
Internal coordination: core image, release testing
Migration & commissioning of thin client console
Customer workshops & nearshore team leadership
Change-of-control planning & project management

Jan 2016 - Nov 2016

11 months

FWS Stream Lead

T-Systems - ThyssenKrupp

Migration Win7 → Win10
Future Workplace planning: desktops, printers, LAN/WAN, application migration
Concepts for FWS migration & team/provider coordination (logistics rollout of systems across Germany)
Project coordination including internal & customer teams
Creation of migration concepts for individual sites (data centers, LAN, WAN, printers, Windows clients)
Planning & management of logistics partners / timely delivery of infrastructure components

Jul 2015 - Dec 2015

6 months

Project Manager Future Workplace BA-IS

T-Systems ThyssenKrupp

Migration Win7 → Win10
Workplace migration & application consolidation
Milan site lead, provider coordination (global Windows client rollout logistics)
Project planning & backend consolidation
Planning & management of logistics partners / timely delivery of infrastructure components

Nov 2014 - Jun 2015

8 months

Project Manager (classic, ITIL)

NRW.BANK

Provider management
Windows 8 rollout
Firewall change management
IE11 security feasibility study

Oct 2013 - Sep 2014

1 year

Multi-Project Manager

Ranova

Provider coordination (Versatel, AHD, GE, Siemens, Helmich)
RIS & PACS consolidation
Data center construction/infrastructure & license consolidation
Cost planning & data center hardware standardization
Provider management LAN/WAN/RIS/PACS/Security
Status reporting to management
Office 365 migration
Migration WinXP → Win7

May 2013 - Apr 2014

1 year

Stream Lead

Zurich

Application portfolio & sales project management
Migration WinXP → Win7
Deputy program lead for Windows 7 field service
IE security settings & process controlling
Core image design & tracking of field service hardware

Nov 2012 - Feb 2013

4 months

Infrastructure Project Manager

Vattenfall

Trade floor rollout planning & implementation (520 PCs)
Migration WinXP → Win7
Work package and workshop creation

May 2012 - Nov 2012

7 months

Infrastructure Stream Lead

RWE-IT

Led 3 teams: application consolidation, license management, Win7 readiness
Task force leadership, process design & optimization
Budget & resource planning

Nov 2011 - Apr 2012

6 months

Infrastructure Migration Project Manager

Saint-Gobain International

Migration WinXP → Win7, Office 2003 → Office 2010, application consolidation
Rollout concept & strategy

Jul 2010 - Nov 2011

1 year 5 months

Elcano / Follow-Up Project Manager

WestLB

Migration WinXP → Win7, Office, IE6 → IE8
IE8 security concept, core client test manager, test design & implementation
Coordination with HP / TSI providers

Apr 2010 - Jun 2010

3 months

e-Biz WLB Infrastructure Migration

T-Systems

Infrastructure migration for e-Biz WLB Düsseldorf, IIS, manuals, MDM security

Jan 2010 - Jun 2010

6 months

Consolidation of Trading Apps

T-Systems

Consolidation of trading apps, migration concepts & workshops

Oct 2009 - Apr 2010

7 months

Migration of WLB London Apps to Munich

T-Systems

Migration of WLB London apps to Munich, network/backup processes, hardware ordering processes

Jan 2008 - Sep 2009

1 year 9 months

Project Manager IT Infrastructure & Security

MAN Turbo Services GmbH

Digital invoice verification, requirement specs & workflow design
COMOS application via Citrix farm, test management, data integrity & management/board reporting
Citrix consolidation, farm setup, security, encryption

Jan 2008 - Dec 2008

1 year

Project Manager Infrastructure & Application

MAN IT Services GmbH

Dameware implementation, security configuration, rollout of production manuals & QA
Technical domain on ESX, Vista clients, OCS, SharePoint, Citrix, Cisco Call Manager

Jan 2000 - Dec 2007

8 years

Project Manager Application & Infrastructure

WestLB AG Düsseldorf

IE rollouts (4.0 → 5.5 → 6), budget responsibility (600,000 DM, 250,000 €)
Application tests (30–60 core applications, 7,500 clients), IE security, trusted sites
FrontPage rollout, RealPlayer rollout, URL blocker & SmartFilter, mobile device security & BlackBerry
Infrastructure redesign, Citrix, 3rd-level support, documentation & policies

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Information Technology, Government and Administration, Energy, Insurance, and Manufacturing.

Banking and Finance

Information Technology

Government and Administration

Energy

Insurance

Manufacturing

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Quality Assurance, Logistics, and Business Intelligence.

Information Technology

Project Management

Operations

Quality Assurance

Logistics

Business Intelligence

Summary

Experienced IT project manager with over 20 years of international project and service management experience. Specialized in ITIL, application security and test management. Skilled in traditional and agile methods, budget and risk controlling, and stakeholder management (C-/D-level).

Skills

It Service & Operations Management
Itil, Service Ownership, Incident, Change, Asset & Sla Management
Project & Program Management
Waterfall & Agile (Prince2, Kanban, Scrum), Multi-Project Coordination
Team & Provider Management
Building Support Structures, Near-/Offshore, External Service Providers
Stakeholder & Governance Management
C-/D-Level, Steering Committees, Regulated Environments (Banks, Authorities)
Security, Compliance & Regulatory
Dora, Operational Concepts, Security Analyses, Policies & Documentation
Controlling, Reporting & Risk Management
Budget, Milestone, Kpi & Risk Tracking
Tooling & Itsm Platforms
Servicenow, Jira, Confluence, Remedy, Itsm Tools, Ikarus
Infrastructure & Workplace Technologies
Windows, Ad, Citrix, Intune, Mdm, Network & Client Infrastructures
Team Player, Self-Driven, Motivated, Resilient, Organized, High-Performing & Customer-Oriented

Languages

German

Native

English

Intermediate

Education

Aug 1992 - Jan 1996

Rank Xerox GmbH, IHK Düsseldorf

IT Communications Electronics Technician · Düsseldorf, Germany

Certifications & licenses

ITIL Foundation & Service Manager

Prince2 Practitioner

Statistics

Experience

Total positions 25

Experience in Banking and Finance 13 y

Avg length 1 y 1 m

Longest experience 7 y 11 m

Expertise

Recent roles Team Lead / Service Owner 2nd Level, Project Manager Reporting & Security (Bank Customer UIS), Project Manager Control Center / Test & Release

Main industries Banking and Finance, Information Technology, Government and Administration

Main business areas Information Technology, Project Management, Operations

Qualifications

Certifications earned 2

Profile

Created

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Michael based?

Michael is based in Monheim am Rhein, Germany.

What languages does Michael speak?

Michael speaks the following languages: German (Native), English (Intermediate).

How many years of experience does Michael have?

Michael has at least 26 years of experience. During this time, Michael has worked in at least 25 different roles and for 20 different companies. The average length of individual experience is 1 year. Note that Michael may not have shared all experience and actually has more experience.

What roles would Michael be best suited for?

Based on recent experience, Michael would be well-suited for roles such as: Team Lead / Service Owner 2nd Level, Project Manager Reporting & Security (Bank Customer UIS), Project Manager Control Center / Test & Release.

What is Michael's latest experience?

Michael's most recent position is Team Lead / Service Owner 2nd Level at Creditreform.

What companies has Michael worked for in recent years?

In recent years, Michael has worked for Creditreform, T-Systems, and ITZBund.

Which industries is Michael most experienced in?

Michael is most experienced in industries like Banking and Finance, Information Technology, and Government and Administration. Michael also has some experience in Energy, Insurance, and Manufacturing.

Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology, Project Management, and Operations. Michael also has some experience in Quality Assurance, Logistics, and Business Intelligence.

Which industries has Michael worked in recently?

Michael has recently worked in industries like Government and Administration, Information Technology, and Banking and Finance.

Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Michael's education?

Michael attended Rank Xerox GmbH, IHK Düsseldorf for IT Communications Electronics Technician.

Does Michael have any certificates?

Michael has 2 certificates. These include: ITIL Foundation & Service Manager and Prince2 Practitioner.

What is the availability of Michael?

Michael is immediately available for suitable projects.

What is the rate of Michael?

Michael's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.