Max Stephan - Management Consultant

Q: Where is Max based?

Max is based in Gerhardshofen, Germany .

Q: What languages does Max speak?

Max speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Max have?

Max has at least 35 years of experience. During this time, Max has worked in at least 16 different roles and for 6 different companies . The average length of individual experience is 2 years and 11 months . Note that Max may not have shared all experience and actually has more experience.

Q: What is Max's latest experience?

Max's most recent position is Management Consultant at Freelance .

Q: What companies has Max worked for in recent years?

In recent years, Max has worked for Freelance and Fidelity Information Services GmbH .

Q: Which industries is Max most experienced in?

Max is most experienced in industries like Telecommunication , Information Technology , and Banking and Finance . Max also has some experience in Professional Services , Chemical , and Manufacturing .

Q: Which business areas is Max most experienced in?

Max is most experienced in business areas like Operations , Information Technology , and Customer Service . Max also has some experience in Sales , Strategy , and Project Management .

Q: Which industries has Max worked in recently?

Max has recently worked in industries like Banking and Finance , Information Technology , and Professional Services .

Q: Which business areas has Max worked in recently?

Max has recently worked in business areas like Information Technology , Operations , and Project Management .

Recommended expert

Gerhardshofen, Germany

Experience

Jan 2026 - Present

3 months

Management Consultant

Freelance

Aug 2020 - Dec 2025

5 years 5 months

Director Client Relations & Implementations

Fidelity Information Services GmbH

Leading 1st and 2nd level support, incident and problem management, project management, delivery management, service management, development and deployment of software customizations (CRs)
Professional and disciplinary management for up to 75 permanent employees across Germany, Austria, Poland, the UK, and India, and up to 50 external consultants
Since 2021-01-01, authorized signatory for FIS GmbH in Germany and its subsidiaries in Poland and Austria, responsible for contract fulfillment for all hosted core banking solutions clients in Germany, Austria, the Netherlands, and the Czech Republic with annual revenue of ~€110 million
Established a new service delivery team responsible for and funded by client-raised CRs
Initiated the transfer of teams from Germany to India and shifted from temporary to permanent resources for cost savings
Liaising with risk, IT security, and compliance departments to fulfill contractual and regulatory obligations, e.g. MaRisk, BAIT, DORA, KRITIS
Leading improvement initiatives across the matrix organization (BPO service center, CIO platform and application operations, software development teams)

Feb 2020 - Jul 2020

6 months

Head of Client Service Management

Fidelity Information Services GmbH

Leading a team of up to 10 client service managers

Nov 2019 - Jan 2020

3 months

Client Service Manager

Fidelity Information Services GmbH

May 2016 - Oct 2019

3 years 6 months

Management Consultant

Freelance

Oct 2015 - Apr 2016

7 months

Sabbatical (Family / Travel / Leisure)

Feb 2010 - Sep 2015

5 years 8 months

Global Service Manager for ICT Infrastructure Services

Telefónica O2 Germany GmbH & Co OHG

Global service manager for ~10 Germany-headquartered MNC accounts with an annual revenue budget of ~40 Mio € across 25 countries
Liaising with Telefónica’s own operations, TGS’ centralized teams and global partners to deliver ICT services within committed SLA and budget
Supporting global account managers to generate new business based on mutually defined account plans; won all deals supported in 2012
Owner of customer satisfaction and continuous improvement processes for TGS Germany; global CSI increased from 6.91 in 2012 to 7.41 in 2014
Definition of the global service manager role, tools and processes based on customer requirements and local capabilities with central teams
Definition of initial processes for the first Managed Mobility (10 k subs in 14 countries) and Managed WAN (400 sites in 9 countries) customers

Aug 2008 - Jan 2010

1 year 6 months

Manager Business Service Management

Telefónica O2 Germany GmbH & Co OHG

Managing a team of 12 local ICT service managers for ICT infrastructure services, annual budget ~45 Mio € with the 60 highest-valued B2B customers
Definition and implementation of cross-functional continuous improvement based on regular customer satisfaction interviews
Definition of interface requirements towards other teams and organizations, alignment of roles and responsibilities
Definition and implementation of customer satisfaction survey, skill management/development and stakeholder analysis methodologies

Dec 2006 - Jul 2008

1 year 8 months

Service Account Manager

Alcatel-Lucent / Lucent Technologies Network Systems

Responsible service account manager for a major German telecom provider (FY2007 results: new contract target of ~70 Mio € slightly exceeded, revenue target of ~50 Mio € exceeded by almost 20%)

Jan 2005 - Dec 2006

2 years

Senior Managed Services Consultant D-A-CH

Alcatel-Lucent / Lucent Technologies Network Systems

Pre- and post-sales consultant for all managed service opportunities in Germany, Austria and Switzerland, FCV up to several hundred Mio €
Development and presentation of business cases for outsourcing opportunities of large service organizations at service providers
Development and execution of BOT/BOM (Build, Operate, Transfer / Build, Operate, Manage) concepts for managed services opportunities in the region; design and implementation of operations for an MVNO
Member of the extended management team for Lucent Worldwide Services in D-A-CH (~120 employees)

Jan 2003 - Dec 2005

3 years

Senior Customer Service Manager D-A-CH

Alcatel-Lucent / Lucent Technologies Network Systems

Management of all maintenance services for all mobile providers in Germany, Austria and Switzerland, including implementation, ongoing control and optimization of processes
Continuous improvement of customer satisfaction through cross-functional optimization of delivery processes during strong layoffs and offshoring of critical development functions
Market analysis with account management, business development and delivery organizations to grow business with new services
From 2004 onwards, functional responsibility for the alignment of service management processes of the local team (Germany, Austria, Switzerland) with the regional service management organization for EMEA
From 2004 onwards, deputy group manager for the Lucent Worldwide Services Maintenance team in D-A-CH (~30 employees)

Jan 2000 - Dec 2003

4 years

Team Manager Technical Support Services – IN

Alcatel-Lucent / Lucent Technologies Network Systems

Technical responsibility for the delivery of services for all intelligent network products in Germany, Austria and Switzerland
Alignment with other teams in the region, defining and implementing standard interfaces to 3rd level support and development in Europe, the US, China and India
Management of a team of senior network engineers
Continuous improvement of customer satisfaction through optimization of processes between different organizations during network deployment

Dec 1999 - Dec 2000

1 year 1 month

Customer Technical Advocate – IN

Alcatel-Lucent / Lucent Technologies Network Systems

Technical responsibility for maintenance services for intelligent network products, maintaining a deep understanding of the networks deployed at customers and acting as the prime interface for internal service organizations in regards of technical issues

Jan 1998 - Dec 1999

2 years

Erlangen, Germany

Sales Manager System Solutions

ipcas GmbH

Manager of the department “System Solutions”, staffed with six employees, thereof two sales managers

Jan 1997 - Dec 1998

2 years

Germany

Project Manager

Lead project manager for the automated migration of ~1 500 workplaces including LAN and WAN to newest technology at MIDER LEUNA Refinery 2000, subsidiary of ELF Aquitaine, including ~50 special applications for the chemical industry
Successful implementation of the project within time and budget, including transfer of operations and the project team to either MIDER or debis Systemhaus

Jan 1995 - Dec 1997

3 years

Germany

Sales Manager

Successful definition and implementation of a sales strategy for the company to generate additional business by targeting new products and new markets

Jan 1992 - Dec 1994

3 years

Erlangen, Germany

Sales Manager

ipcas GmbH

Distribution of UNIX workstation hardware and software, network equipment, RAID-, backup- and data management solutions across Europe to R&D organizations, government and corporates
Technical, commercial and contractual support for purchasing from the US and Taiwan

Jan 1991 - Dec 1992

2 years

Erlangen, Germany

Software Engineer

Siemens AG

Migration (standardization) of a CNC simulation system

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Information Technology, Banking and Finance, Professional Services, Chemical, and Manufacturing.

Telecommunication

Information Technology

Banking and Finance

Professional Services

Chemical

Manufacturing

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Information Technology, Customer Service, Sales, Strategy, and Project Management.

Operations

Information Technology

Customer Service

Sales

Strategy

Project Management

Languages

German

Native

English

Advanced

Education

Oct 1987 - Jun 1992

Friedrich-Alexander University

Computer Science · Erlangen, Germany

Open University Business School

Certificate in Management · Management · United Kingdom

Open University Business School

Diploma in Management · Management · United Kingdom

...and 2 more

Certifications & licenses

Global Account Planning

Miller-Heiman’s Strategic Selling

Telefónica O2 Germany – Professional Management Program

Telefónica O2 Germany

ITIL V3 Foundation

Project Management Professional

Selling The Business Impact Of Solutions

Statistics

Experience

Total positions 18

Experience in Telecommunication 16 y

Avg length 2 y 3 m

Longest experience 5 y 7 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Management Consultant, Director Client Relations & Implementations, Head of Client Service Management

Main industries Telecommunication, Information Technology, Banking and Finance

Main business areas Operations, Information Technology, Customer Service

Qualifications

Highest degree Doctorate

Certifications earned 6

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Max based?

Max is based in Gerhardshofen, Germany.

What languages does Max speak?

Max speaks the following languages: German (Native), English (Advanced).

How many years of experience does Max have?

Max has at least 35 years of experience. During this time, Max has worked in at least 16 different roles and for 6 different companies. The average length of individual experience is 2 years and 11 months. Note that Max may not have shared all experience and actually has more experience.

What roles would Max be best suited for?

Based on recent experience, Max would be well-suited for roles such as: Management Consultant, Director Client Relations & Implementations, Head of Client Service Management.

What is Max's latest experience?

Max's most recent position is Management Consultant at Freelance.

What companies has Max worked for in recent years?

In recent years, Max has worked for Freelance and Fidelity Information Services GmbH.

Which industries is Max most experienced in?

Max is most experienced in industries like Telecommunication, Information Technology, and Banking and Finance. Max also has some experience in Professional Services, Chemical, and Manufacturing.

Which business areas is Max most experienced in?

Max is most experienced in business areas like Operations, Information Technology, and Customer Service. Max also has some experience in Sales, Strategy, and Project Management.

Which industries has Max worked in recently?

Max has recently worked in industries like Banking and Finance, Information Technology, and Professional Services.

Which business areas has Max worked in recently?

Max has recently worked in business areas like Information Technology, Operations, and Project Management.

What is Max's education?

Max holds a Doctorate in Computer Science from Friedrich-Alexander University and a Master in Business Administration from Open University Business School.

Does Max have any certificates?

Max has 6 certificates. Among them, these include: Global Account Planning, Miller-Heiman’s Strategic Selling, and Telefónica O2 Germany – Professional Management Program.