Matrix42 Experts in Germany
for service management and workplace projects, matched in minutes with vetted, available freelancersHire experts who configure Matrix42 Enterprise Service Management, automate IT service workflows, and manage endpoint environments with Empirum or Silverback. FRATCH connects you with precisely matched, vetted and available freelancers.
Meet FRATCH Experts in Germany, who have recently used Matrix42
Alwin G.
Last position:
IT Interim Manager & AI Strategist
- Founder of CheironX: AI-supported GRC management (ISO 27001, BSI IT-Grundschutz, TISAX, DORA)
- Strategic focus on Agentic AI and GenAI for modern IT Governance, Risk & Compliance Management
- IT interim management and strategic consulting
Peter V.
Last position:
IT Administrator at SEAT Deutschland
- Creating concepts and architecture for domain integration (SEAT into the VW structure)
- Domain trusts and administration
- Operation and administration of Windows 2022/ 2025 servers and domains
- Domain restructuring
- GPO and SG editing and migration
- DNS restructuring and migration
Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMWare vSphere, Hyper-V, Powershell, Jira, MS Office 365,), SCCM, VSAN Fileservices, Approximately 800 servers, 400 users
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server Consolidation / Configuration Management in ServiceNow
- Prepared an as-is analysis of all servers worldwide
- Prepared an as-is analysis of all SQL servers worldwide
- Conducted requirements analyses for SQL and server migrations
- Coordinated requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Facilitated regular status meetings (Jour Fixe)
- Developed roadmaps and solution models for server migrations
- Set up test scenarios
- Facilitated workshops for the rollout of a global admin team
- Designed data models (CMDB) in ServiceNow
- Led workshops for the CMDB data model
- Developed solution models for the CMDB
- Created end-to-end configuration documentation and work instructions for the CMDB
- Prepared reports for license management
- Defined KPIs for data quality in ServiceNow
- Created a service catalog
- Facilitated workshops to define service requests
- Acted as interface between requirements analysis and the ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Christian F.
Last position:
Architecture Management at Agency
Expert in the company's architecture management area
Support for standardizing the company's IT landscape
Further development of architecture management
Shaping the company's business architecture
Restructuring, administration and maintenance of all IT assets
Support in creating a unified software asset management and CMDB
Creation of unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the department's internal business process management
Support in developing strategic and tactical development plans
Organizing communication with key stakeholders
Support in the conception, organization and coordination of the architecture office to be built up
Accompanying and advising the entire architecture management process
Advising the company's business units on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBi, Kanban, Scrum
Internal agency tools
Open Touch Conversation, Webex, wire, bdbos
MS Sharepoint, JIRA, Confluence
ARIS, Archimate, BPMN
Timo S.
Last position:
IT Project Manager / IT Demand Manager at Schuhmann IT-Consulting
- Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
- Planned and supported the go-live and hypercare phase
- Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
- Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
- Prepared status reports and decision papers for the executive board
- Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
- Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
- Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
- Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
- Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
- Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis
Tamer D.
Last position:
Senior Project Manager / Senior IT Consultant at IT.Niedersachsen – Central Police Directorate (ZPD)
MOVE-ZPD – Strategic Infrastructure Project | Total Program Budget 48 Mio. € | Data Center Migration Hannover → Hamburg
Responsibility for a central subproject for migrating business-critical specialist applications to a highly available data center architecture.
- Management of a central subproject for migrating business-critical specialist applications to a highly available data center architecture.
- Independent management of around 30 of approximately 100 business-critical specialist applications, including Exchange (approx. 30'000 users), LDAP, DNS and cross-state applications.
- Management of project structure, milestones, dependencies, risks and escalations, as well as coordination of the required business and technical stakeholders.
- End-to-end coordination of the managed migrations, from planning and structuring through environment provision, testing and acceptance to production deployment and go-live.
- Stakeholder management between business units, Product Owners, data center operations, program organization and external service providers.
- Development and implementation of a standardized server request and change process to speed up VM provisioning and reduce manual coordination.
- Management reporting as well as preparation and moderation of steering and decision-making bodies and workshops.
Technologies & Tools: MS Project, MS Teams, SharePoint, Oracle APEX, CA Automation Manager, Visio, MindManager
Reinhard G.
Last position:
IT Infrastructure / User Management at UMF – Universitäts Medizin Frankfurt
- User account management and creation in Active Directory
- Group management and updates in Active Directory
- Permissions management on file servers
- Exchange/Outlook support
- VPN setup
- System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon
Abhishek S.
Last position:
Business Process Manager / SAP FICO Owner at Dynapac GmbH
- Defined S/4HANA finance solution architecture and led full project lifecycle — Blueprint through Hypercare — for global rollout.
- Designed global finance templates and COPA characteristics, harmonizing financial reporting across business units.
- Implemented role-based authorizations, SOD controls, and master data governance; managed provisioning and training for 200+ users.
- Coordinated cross-module integrations (MM, SD, PP) and third-party systems (Salesforce, SAP DRC, E-Invoicing), reducing month-end close from 5 days to 2 days.
- Prepared functional specifications, supported ABAP development, and drove problem management practices that reduced recurring incidents.
Matthias B.
Last position:
Windows Administrator at Telair GmbH
Windows Administrator, software distribution, user support, Azure / Entra Administrator, hardware support, software packaging, defining and introducing processes
Tasks performed:
- Handling incidents, service requests and changes in the Matrix42 ticketing system
- Processing and resolving issues
- User creation / permissions
- Windows installation and patch management
- Entra permissions and license management
- Process optimization and documentation
Tools and methods used: Windows Server 2016 / 2019, Active Directory, Windows 11, Office 365, Azure / Entra, Ivanti, VMWare & ESX, Dell & Kyocera Minolta & Zeus hardware support
Ralf B.
Last position:
Interim Product Manager IT-Site Management at Exyte Management GmbH
- Definition and implementation of the global strategy for IT site infrastructure products and services, ensuring scalability, security and compliance
- Leadership and development of a high-performing team of IT site management specialists, promoting collaboration and professional development
- Monitoring the quality of IT services for sites and ensuring timely delivery and compliance with company standards
- Central point of contact between Corporate IT, regional IT teams and business stakeholders for site infrastructure topics
- Driving innovation and process optimization in the delivery and operation of IT site infrastructure
- Responsibility for the product lifecycle of IT site infrastructure solutions, from design through retirement
- Management of global demand for IT site infrastructure services and ensuring alignment with IT demand management processes
- Establishment and monitoring of KPIs for service delivery and product performance
- Ensuring compliance with IT security, data protection and regulatory requirements
- Management of supplier relationships and negotiation of contracts for IT site infrastructure services
- Budget planning and cost optimization for IT site infrastructure
- Review, improvement and implementation of ServiceNow processes
Vicenco K.
Last position:
ITSM Project Manager (self-employed)
Unified ITSM framework
- Definition of a company-wide ITSM target picture
- Introduction of a uniform service structure across all business units
SLA and OLA management
- Building a standardized SLA framework
- Definition of service classes (Business Critical, Standard, Low Priority)
- Introduction of OLAs between internal teams
- Building meaningful SLA reporting
- Definition of KPI and service dashboards for business units
Service portfolio management
- Definition of service descriptions
- If needed, preparing possible cost and service billing
Ticketing & processes
- Incident management
- Uniform ticket categories
- Standardized prioritization
- Escalation matrix
- Automations
- Self-service optimization
Request fulfillment
- Service catalog across all business units
- Approval workflows
Problem management
- Introduction of root cause analysis
- Known error database
- Problem review process
Complete asset management concept
- Hardware lifecycle management
- Software lifecycle management
- Leasing lifecycle
- Mobile device lifecycle
- Monitor lifecycle
- Phone lifecycle
Processes
- Procurement
- Goods receipt
- Inventory
- Assignment
- Return
- Disposal
- Leasing return Goal: single source of truth for all assets
CMDB design
- Definition of all configuration items:
- Workplace
- Notebooks
- Monitors
- Mobile phones
- Printers
Infrastructure
- Servers
- Firewalls
- Switches
- WLAN
- Storage
- Backup systems
Cloud
- Azure resources
- Microsoft 365
- SaaS services
Relationships
- User ↔ Asset
- Asset ↔ Service
- Service ↔ Infrastructure
- Location ↔ Asset
- Goal: make all service dependencies visible
Software asset & license management
- License management concept
- License balancing
- Compliance reporting
- Microsoft license management
- Adobe license management
- SaaS management
- Contract management
- Renewal management
Interfaces & automation Existing systems
- Workday
- Joiner
- Mover
- Leaver
TESMA
- Leasing data
- Contract data
Matrix42
- Asset synchronization
- User synchronization
Active Directory / Entra ID
- User management
Microsoft 365
- License assignment
- Group management
Dormakaba
Access processes
Lifecycle services
Monitoring platforms
- PRTG
- Palo Alto
- Cisco
Reporting & KPI framework
- Definition of a management dashboard
- KPIs
- Ticket volume
- SLA fulfillment
- MTTR
- First resolution rate
- Asset accuracy
- License compliance
- Change success rate
- Service availability
- Degree of automation
Network redesign support
- Governance
- Support of the network redesign from an ITSM point of view
- Definition of affected services
- Change management structure
- Communication concept
CMDB integration
- Recording of all network components
- Service mapping
- Dependency analysis
Validation of documentation and knowledge base articles
- Network documentation
- Operations documentation
- Standard changes
Monitoring & event management
- Target picture
- Central monitoring concept
- Event management process
- Alerting strategy
- Escalation model
Systems
Cisco
Palo Alto
Fortinet
Rubrik
Veeam
Matrix42
Azure
Microsoft 365 Automation
Ticket creation from monitoring
Escalations
Standard actions
Audit, compliance & information security
- ISO 27001 consulting
- TISAX consulting
- NIS2 preparation - consulting
- Audit-ready processes
- Documentation structure
- Evidence tracking in Matrix42
Roadmap
- 12-month roadmap
- Prioritization of all measures
- Quick wins
- Medium-term projects
- Long-term target picture
- Documentation
Dennis R.
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Mustafa K.
Last position:
Senior Consultant SCCM, SCOM, SCSM, SCVMM / Software packaging at LfSt - Bavarian State Office for Taxes
- Further development of the existing SCCM 2509 implementation
- Schema extension, CAS extension
- Creating task sequences, in-place upgrade
- Patch management (WSUS)
- Security updates, feature updates
- Emergency fixes, application updates
- Incident, change, and problem management (3rd level)
- Active Directory, DNS, DHCP, GPMC
- Managing users, groups, OUs, computers
- Setting up GPOs
- Senior consultant for software packaging in an SCCM 2509 environment
- Project management ITIL standards
- Defect management
- SIT (Software Integration Test)
- SAT (Software Acceptance Test)
- UAT (User Acceptance Test)
- Adjusting Windows 11 25H2 client deployment
- Secunet SINA management systems administrator
- Secunet SINA Workstation 3.5.4
- Maintenance and configuration work in SINA management
- Importing and adjusting IPsec policies
- Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
- Consulting and implementation in fault and incident management
- Implementation of documentation and rollout of new software versions
- Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
- Number of PC systems: approx. 1,850.
Label: PowerShell, VBS, Batch scripting
Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server
Alessandro P.
Last position:
IT System Administrator – Client Deployment
- Main point of contact for the provisioning of end devices and operating systems
- Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
- User support with setup, process improvements, and handling of returns (RMAs)
Frank D.
Last position:
Project Manager at TEAG Thüringer Energie AG
- Transition of Microsoft Azure operations to BTC AG
- Responsibility: Budget of 60k €
- Personnel: Managed 5 people
- Tools: Office 365, JIRA, Confluence
Discover over 15,000 top freelancers
Statistics of experts using Matrix42
Aggregated from the professional profiles of matched freelancers.
Experience
22 years
Position duration
2 years
Positions per freelancer
18
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
55%
Master's degree or higher
29%
Doctorate
3%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
91%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using Matrix42
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Matrix42 experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (93%)
- Banking and Finance (66%)
- Manufacturing (63%)
- Professional Services (50%)
- Government and Administration (45%)
- Insurance (43%)
- Automotive (39%)
- Telecommunication (39%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Matrix42 in practice
Matrix42 is an enterprise platform for IT service management, enterprise service management and digital workplace operations. Companies use it to manage incidents, requests, assets, software deployment, endpoint security and employee services in one connected environment. Its modules support both internal IT teams and business-facing service processes.
Core modules
The Matrix42 ecosystem includes Enterprise Service Management, ITSM, Software Asset Management, Unified Endpoint Management and Digital Workspace Management. Empirum supports software distribution, operating system deployment and device administration, while Silverback covers mobile device management. Strong specialists understand how these components share data and workflows.
Typical projects
- Configure service catalogs, request workflows and approval paths
- Integrate Matrix42 with directory services, monitoring tools and business applications
- Manage software packages, licenses, devices and compliance data
- Deploy workplace services across distributed locations
- Improve self-service portals and knowledge management
Projects often combine process design with configuration, migration and operational handover. The right approach depends on the existing service model, endpoint landscape and integration requirements.
When companies need help
Companies bring in freelance Matrix42 professionals during platform rollouts, service desk transformations and workplace consolidation. Specialist support is also useful when a system has grown through disconnected customizations, when asset data is unreliable, or when automation is not delivering consistent results. In Germany, projects may require close coordination with local IT teams, suppliers and business units, with remote collaboration combined with on-site workshops where needed.
Skills that matter
Good Matrix42 experts connect platform configuration with clear service processes. They can model request types, service-level rules, roles, permissions, asset relationships and approval logic without making the environment difficult to maintain. Relevant adjacent skills include ITIL practices, Windows endpoint management, PowerShell, directory services, SQL, API integration and reporting. Communication matters because the platform crosses technical and business functions.
Choosing a strong professional
Look for someone who can show how they translated business requirements into maintainable Matrix42 workflows, not only how they completed configuration tasks. Ask about data migration, testing, release control, documentation and user adoption. A strong professional explains trade-offs between standard features and custom changes, validates integrations with real scenarios, and leaves behind clear operating procedures for the internal team.
Frequently asked questions
Before you brief your next project: the most common questions about Matrix42.
Matrix42 is used for IT service management, enterprise service management, software asset management and digital workplace operations. Companies can manage service requests, incidents, devices, software, licenses and employee-facing services through connected modules.
Matrix42 is often evaluated alongside ServiceNow and Jira Service Management for service management and workflow automation. The best choice depends on the required workplace, endpoint and asset capabilities, existing integrations, process complexity and the organization’s preferred operating model.
A strong Matrix42 freelancer may also work with ITIL processes, Windows endpoint management, PowerShell, Active Directory, SQL, APIs and reporting. Experience with Empirum, Silverback, software packaging or identity integrations can be valuable when the project covers the wider digital workplace.
The right level of Matrix42 experience depends on the scope. A portal adjustment needs different expertise from a multi-module rollout involving migration, integrations, endpoint deployment and service process redesign. Define the deliverables, connected systems and internal skills before selecting a professional.
Much Matrix42 work can be completed remotely, including configuration, workflow design, documentation and testing. On-site sessions may still help with discovery, device rollout planning or workshops involving several business groups. German-language communication can matter when local users, suppliers or compliance teams are involved.
Ask how the Matrix42 specialist handles requirements, data quality, testing, permissions, integrations and release management. Request examples of maintainable configurations and clear handover documents rather than focusing only on module familiarity.
Matrix42 ITSM focuses on core IT service processes such as incidents, requests, changes and configuration data. Matrix42 Enterprise Service Management extends those capabilities to departments such as human resources, facilities or finance through broader workflows and service catalogs.
A capable Matrix42 professional should provide configured workflows, service catalogs, roles, integrations, migration results and test evidence where relevant. Documentation, administrator guidance and a practical handover plan help the internal team operate and extend the environment after the engagement.
The average hourly rate of freelancers in Germany who have used Matrix42 in their recent projects is 97 €, which corresponds to a daily rate of about 774 € based on an 8-hour working day.
Of the freelancers in Germany who have used Matrix42 in their recent projects, 55% hold at least a Bachelor's degree, 29% hold at least a Master's degree, and 3% hold a doctorate.
On average, freelancers in Germany who have used Matrix42 in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Germany who have used Matrix42 in their recent projects are German (98%), English (89%), and French (11%).
The most common industries among freelancers in Germany who have used Matrix42 in their recent projects are Information Technology (93%), Banking and Finance (66%), and Manufacturing (63%).
The most common business areas among freelancers in Germany who have used Matrix42 in their recent projects are Information Technology (98%), Project Management (77%), and Operations (75%).
Main locations of FRATCH Experts, who have recently used Matrix42
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Frankfurt 
Essen Request a free demo
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Philipp Thomaschewski
FRATCH CEO
