Matrix42 Experts in Germany
matched in minutes with vetted, available freelancers and the power of AIHire experts who configure Matrix42 ITSM, automate service workflows and connect endpoint management with enterprise processes. Get precise, fast matching with vetted and available freelancers for your Germany-based project.
Meet FRATCH Experts in Germany, who have recently used Matrix42
Alwin G.
Last position:
IT Interim Manager & AI Strategist
- Founder of CheironX: AI-supported GRC management (ISO 27001, BSI IT-Grundschutz, TISAX, DORA)
- Strategic focus on Agentic AI and GenAI for modern IT Governance, Risk & Compliance Management
- IT interim management and strategic consulting
Christian F.
Last position:
Architecture Management at Agency
Expert in the company's architecture management area
Support for standardizing the company's IT landscape
Further development of architecture management
Shaping the company's business architecture
Restructuring, administration and maintenance of all IT assets
Support in creating a unified software asset management and CMDB
Creation of unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the department's internal business process management
Support in developing strategic and tactical development plans
Organizing communication with key stakeholders
Support in the conception, organization and coordination of the architecture office to be built up
Accompanying and advising the entire architecture management process
Advising the company's business units on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBi, Kanban, Scrum
Internal agency tools
Open Touch Conversation, Webex, wire, bdbos
MS Sharepoint, JIRA, Confluence
ARIS, Archimate, BPMN
Timo S.
Last position:
IT Project Manager / IT Demand Manager at Schuhmann IT-Consulting
- Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
- Planned and supported the go-live and hypercare phase
- Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
- Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
- Prepared status reports and decision papers for the executive board
- Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
- Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
- Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
- Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
- Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
- Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis
Abhishek S.
Last position:
Business Process Manager / SAP FICO Owner at Dynapac GmbH
- Defined S/4HANA finance solution architecture and led full project lifecycle — Blueprint through Hypercare — for global rollout.
- Designed global finance templates and COPA characteristics, harmonizing financial reporting across business units.
- Implemented role-based authorizations, SOD controls, and master data governance; managed provisioning and training for 200+ users.
- Coordinated cross-module integrations (MM, SD, PP) and third-party systems (Salesforce, SAP DRC, E-Invoicing), reducing month-end close from 5 days to 2 days.
- Prepared functional specifications, supported ABAP development, and drove problem management practices that reduced recurring incidents.
Ralf B.
Last position:
Interim Product Manager IT-Site Management at Exyte Management GmbH
- Definition and implementation of the global strategy for IT site infrastructure products and services, ensuring scalability, security and compliance
- Leadership and development of a high-performing team of IT site management specialists, promoting collaboration and professional development
- Monitoring the quality of IT services for sites and ensuring timely delivery and compliance with company standards
- Central point of contact between Corporate IT, regional IT teams and business stakeholders for site infrastructure topics
- Driving innovation and process optimization in the delivery and operation of IT site infrastructure
- Responsibility for the product lifecycle of IT site infrastructure solutions, from design through retirement
- Management of global demand for IT site infrastructure services and ensuring alignment with IT demand management processes
- Establishment and monitoring of KPIs for service delivery and product performance
- Ensuring compliance with IT security, data protection and regulatory requirements
- Management of supplier relationships and negotiation of contracts for IT site infrastructure services
- Budget planning and cost optimization for IT site infrastructure
- Review, improvement and implementation of ServiceNow processes
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
- Creation of an as-is analysis of all servers worldwide
- Creation of an as-is analysis of all SQL servers worldwide
- Creation of requirements analyses for SQL and server migrations
- Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Moderation of jour fixe meetings
- Creation of roadmaps and solution models for server migrations
- Setup of test scenarios
- Moderation of workshops for the introduction of a Global Admin Team
- Creation of data models (CMDB) in ServiceNow
- Conducting workshops for the CMDB data model
- Creation of solution models for the CMDB
- Creation of seamless configuration and work documentation for the CMDB
- Creation of reports for license management
- Creation of KPIs for data quality in ServiceNow
- Creation of a service catalog
- Moderation of workshops for creating service requests
- Interface between needs analysis and ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Vicenco K.
Last position:
ITSM Project Manager (self-employed)
Unified ITSM framework
- Definition of a company-wide ITSM target picture
- Introduction of a uniform service structure across all business units
SLA and OLA management
- Building a standardized SLA framework
- Definition of service classes (Business Critical, Standard, Low Priority)
- Introduction of OLAs between internal teams
- Building meaningful SLA reporting
- Definition of KPI and service dashboards for business units
Service portfolio management
- Definition of service descriptions
- If needed, preparing possible cost and service billing
Ticketing & processes
- Incident management
- Uniform ticket categories
- Standardized prioritization
- Escalation matrix
- Automations
- Self-service optimization
Request fulfillment
- Service catalog across all business units
- Approval workflows
Problem management
- Introduction of root cause analysis
- Known error database
- Problem review process
Complete asset management concept
- Hardware lifecycle management
- Software lifecycle management
- Leasing lifecycle
- Mobile device lifecycle
- Monitor lifecycle
- Phone lifecycle
Processes
- Procurement
- Goods receipt
- Inventory
- Assignment
- Return
- Disposal
- Leasing return Goal: single source of truth for all assets
CMDB design
- Definition of all configuration items:
- Workplace
- Notebooks
- Monitors
- Mobile phones
- Printers
Infrastructure
- Servers
- Firewalls
- Switches
- WLAN
- Storage
- Backup systems
Cloud
- Azure resources
- Microsoft 365
- SaaS services
Relationships
- User ↔ Asset
- Asset ↔ Service
- Service ↔ Infrastructure
- Location ↔ Asset
- Goal: make all service dependencies visible
Software asset & license management
- License management concept
- License balancing
- Compliance reporting
- Microsoft license management
- Adobe license management
- SaaS management
- Contract management
- Renewal management
Interfaces & automation Existing systems
- Workday
- Joiner
- Mover
- Leaver
TESMA
- Leasing data
- Contract data
Matrix42
- Asset synchronization
- User synchronization
Active Directory / Entra ID
- User management
Microsoft 365
- License assignment
- Group management
Dormakaba
Access processes
Lifecycle services
Monitoring platforms
- PRTG
- Palo Alto
- Cisco
Reporting & KPI framework
- Definition of a management dashboard
- KPIs
- Ticket volume
- SLA fulfillment
- MTTR
- First resolution rate
- Asset accuracy
- License compliance
- Change success rate
- Service availability
- Degree of automation
Network redesign support
- Governance
- Support of the network redesign from an ITSM point of view
- Definition of affected services
- Change management structure
- Communication concept
CMDB integration
- Recording of all network components
- Service mapping
- Dependency analysis
Validation of documentation and knowledge base articles
- Network documentation
- Operations documentation
- Standard changes
Monitoring & event management
- Target picture
- Central monitoring concept
- Event management process
- Alerting strategy
- Escalation model
Systems
Cisco
Palo Alto
Fortinet
Rubrik
Veeam
Matrix42
Azure
Microsoft 365 Automation
Ticket creation from monitoring
Escalations
Standard actions
Audit, compliance & information security
- ISO 27001 consulting
- TISAX consulting
- NIS2 preparation - consulting
- Audit-ready processes
- Documentation structure
- Evidence tracking in Matrix42
Roadmap
- 12-month roadmap
- Prioritization of all measures
- Quick wins
- Medium-term projects
- Long-term target picture
- Documentation
Dennis R.
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Matthias B.
Last position:
Windows Administrator at Telair GmbH
Windows Administrator, software deployment, user support, Azure / Entra administrator, hardware support, software packaging, defining and introducing processes
Tasks performed:
- Handling incidents, service requests & changes in the Matrix42 ticket system
- Handling / resolving incidents
- User creation / permissions
- Installation and patch management for Windows
- Permissions and license management in Entra
- Process improvement and documentation
Tools and methods used: Windows Server 2016 / 2019, Active Directory, Windows 11, Office 365, Azure / Entra, Ivanti, VMWare & ESX, Dell & Kyocera Minolta & Zeus hardware support
Frank D.
Last position:
Project Manager at TEAG Thüringer Energie AG
- Transition of Microsoft Azure operations to BTC AG
- Responsibility: budget of €60k
- Staff: leadership of 5 people
- Tools: Office 365, JIRA, Confluence
Mustafa K.
Last position:
Senior Consultant SCCM, SCOM, SCSM, SCVMM / Software packaging at LfSt - Bavarian State Office for Taxes
- Further development of the existing SCCM 2509 implementation
- Schema extension, CAS extension
- Creating task sequences, in-place upgrade
- Patch management (WSUS)
- Security updates, feature updates
- Emergency fixes, application updates
- Incident, change, and problem management (3rd level)
- Active Directory, DNS, DHCP, GPMC
- Managing users, groups, OUs, computers
- Setting up GPOs
- Senior consultant for software packaging in an SCCM 2509 environment
- Project management ITIL standards
- Defect management
- SIT (Software Integration Test)
- SAT (Software Acceptance Test)
- UAT (User Acceptance Test)
- Adjusting Windows 11 25H2 client deployment
- Secunet SINA management systems administrator
- Secunet SINA Workstation 3.5.4
- Maintenance and configuration work in SINA management
- Importing and adjusting IPsec policies
- Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
- Consulting and implementation in fault and incident management
- Implementation of documentation and rollout of new software versions
- Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
- Number of PC systems: approx. 1,850.
Label: PowerShell, VBS, Batch scripting
Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server
Alessandro P.
Last position:
IT System Administrator – Client Deployment
- Main point of contact for the provisioning of end devices and operating systems
- Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
- User support with setup, process improvements, and handling of returns (RMAs)
Daniel K.
Last position:
Project planning and implementation of a 95 kWp PV system at Asset management company
- Analysis of technical and economic feasibility
- Creation of a detailed project plan including time and resource management
- Requesting and evaluating offers, selecting components, and managing suppliers
- Coordination of all involved trades (e.g. electricians, installation companies)
- Monitoring the construction work and ensuring deadlines, budgets, and quality standards are met
- Acceptance and commissioning of the PV system including documentation
- After project completion: optimizing monitoring and supporting grid connection
Guido K.
Last position:
IT Consultant / Owner at Guido Krauß IT-Consulting
Self-employed consulting, implementation, and support of IT infrastructures with a focus on IT security, network and server administration, virtualization, backup & recovery, IT documentation, asset management, and business continuity management.
- IT security consulting and implementation of technical protective measures
- Windows server and client support, patch management, user support
- M365 – Entra ID – MS Azure administration
- Planning, installation, and operation of LAN, WAN, WLAN, and VLAN infrastructures, Cisco, HP, Netgear, Sophos, Securepoint
- Support of virtual systems based on Hyper-V, VMware, and Proxmox
- Backup and recovery concepts including test recovery, documentation, and handover
- Introduction and maintenance of IT documentation, asset management, and inventory tracking
- Implementation of measures related to IT baseline protection, emergency manuals, and BCM
- On-/offboarding concepts with a focus on permissions, devices, data access, and handover processes
Security awareness and practical sensitization of users and IT staff
Nick R.
Last position:
IT Onside Support at Public Administration
- Mobile Device Management (MDM) for iOS devices (iPads, iPhones)
- Management, configuration and rollout of policies, apps and security measures
- eSIM setup & management as well as management of mobile plans and contracts
- User management (create, block, delete) in the SecurePIM security solution
- Device registration, preparation and setup of devices with Windows 10/11 and peripherals
- 1st & 2nd level support and handling of IT requests via the ticket system
- Troubleshooting, fault isolation and repair of devices
- Creating and maintaining guides, training new users and handling user questions
Discover over 15,000 top freelancers
Statistics of experts using Matrix42
Aggregated from the professional profiles of matched freelancers.
Experience
22 years
Position duration
2 years
Positions per freelancer
18
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
53%
Master's degree or higher
23%
Doctorate
3%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
91%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Discover detailed Matrix42 rate benchmarks:
Explore rate insightsAverage rates of experts in Germany using Matrix42
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Matrix42 experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (93%)
- Banking and Finance (67%)
- Manufacturing (64%)
- Professional Services (51%)
- Government and Administration (45%)
- Insurance (42%)
- Automotive (38%)
- Healthcare (38%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Matrix42 in practice
Matrix42 is an enterprise software suite for managing IT services, digital workplaces, endpoints and enterprise service processes. Companies use it to provide service portals, manage requests and incidents, control software assets and coordinate workflows across departments. Its products support structured service delivery from the first user request through resolution and reporting.
Core product areas
Matrix42 combines service management with endpoint and workplace management. Depending on the project, specialists work with Service Management, Enterprise Service Management, Unified Endpoint Management, Software Asset Management and Digital Workspace solutions. The platform can connect employee services, devices, applications, contracts and approvals in one operating model.
Typical deliverables
- Configure service catalogs, portals, incidents, requests and knowledge bases
- Model approvals, SLAs, escalations and cross-team workflows
- Manage endpoint policies, software deployment and device lifecycles
- Integrate identity, directories, monitoring, finance and collaboration tools
- Create reports for service quality, assets, compliance and operations
Skills around Matrix42
Effective work with Matrix42 requires more than product configuration. Strong professionals understand ITIL practices, service design, data structures, permissions, automation and integration patterns. Relevant adjacent skills include REST APIs, directory services, Microsoft environments, endpoint management, scripting, reporting and change management. German and English communication may both matter for teams in Germany.
When companies need experts
Companies often bring in freelance specialists during a Matrix42 rollout, service desk redesign or migration from another ITSM system. External support is also useful when workflows have become difficult to maintain, asset data is incomplete or endpoint operations need a consistent model. A specialist can assess the current setup, define a practical target design, configure the system and transfer knowledge to internal teams.
- A new service portal needs clear processes and ownership
- Integrations between Matrix42 and existing systems are unreliable
- Reports, catalogs or approval flows no longer fit the business
- A rollout requires additional capacity without a permanent hire
What strong specialists deliver
Look for professionals who can link business requirements to maintainable Matrix42 configurations. They document data models, permissions, workflows and integrations instead of relying on hidden settings. Strong specialists test changes in controlled stages, protect service continuity and explain trade-offs clearly. They also measure whether the resulting portal, processes and reports are useful to the teams who depend on them.
Frequently asked questions
Before you brief your next project: the most common questions about Matrix42.
Matrix42 is used to manage IT services, enterprise requests, digital workplaces, endpoints, software assets and related workflows. Companies can combine service portals, device operations, approvals, knowledge management and reporting within a connected operating model.
Matrix42 combines IT service management with endpoint, workplace and software asset capabilities, while many alternatives focus mainly on service workflows. The right choice depends on existing systems, process depth, integration needs, user groups and the level of control required over devices and assets.
A strong Matrix42 specialist often brings ITIL process knowledge, REST integration, directory services, Microsoft environments, endpoint management and reporting. Scripting, data migration, identity management and change communication are also valuable when the work spans several enterprise systems.
The required depth depends on the scope. A focused catalog or workflow change may need configuration expertise, while a broad rollout, migration or integration program calls for experience with solution design, data quality, testing, permissions and operational handover.
Matrix42 projects can often be delivered remotely because configuration, documentation, testing and workshops take place in web-based environments. On-site sessions may still help with service design, stakeholder alignment or endpoint rollout, especially when teams operate across several German locations.
Define the products in scope, current version, target processes, integrations, data sources and ownership model. It is also useful to clarify whether the specialist must support German-speaking stakeholders, work within existing ITIL practices or coordinate with an internal service team.
Ask for examples of comparable Matrix42 configurations, migration work or integrations and examine how the person documents decisions. Strong evidence includes a clear testing approach, attention to permissions and data quality, practical workflow design and the ability to explain configuration choices to both technical and business teams.
Matrix42 work becomes demanding when service processes, endpoint data, software assets and external systems must stay consistent. Specialists need to balance platform capabilities with maintainability, security and user adoption rather than solving each request with isolated configuration changes.
The average hourly rate of freelancers in Germany who have used Matrix42 in their recent projects is 97 €, which corresponds to a daily rate of about 777 € based on an 8-hour working day.
Of the freelancers in Germany who have used Matrix42 in their recent projects, 53% hold at least a Bachelor's degree, 23% hold at least a Master's degree, and 3% hold a doctorate.
On average, freelancers in Germany who have used Matrix42 in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Germany who have used Matrix42 in their recent projects are German (98%), English (89%), and French (11%).
The most common industries among freelancers in Germany who have used Matrix42 in their recent projects are Information Technology (93%), Banking and Finance (67%), and Manufacturing (64%).
The most common business areas among freelancers in Germany who have used Matrix42 in their recent projects are Information Technology (98%), Operations (78%), and Project Management (76%).
Main locations of FRATCH Experts, who have recently used Matrix42
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Frankfurt 
Dusseldorf 
Essen Request a free demo
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Philipp Thomaschewski
FRATCH CEO
