Hasan Aydin-Service Manager Infrastructure (Interim) and Worldwide Program Manager
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Experience
Service Manager Infrastructure (Interim) and Worldwide Program Manager
Self-employed / Cloud4IT GmbH
Implementation of Rittal MDCs hybrid data center (on-prem, Azure, and local)
Implementation of backup solution (Azure, Azure local, M365, and EntraID) with Rubrik
Application migration and optimization
Client management (Intune) with Microsoft 365, Office 365 (Exchange Online, OneDrive, MS Teams, SharePoint Online)
WAN migration & network optimization including Cisco Umbrella, network segmentation, and micro-segmentation for IT and OT
Deployment of campus-wide WLAN
Active Directory, Azure AD, and Azure tiering model
Security optimization (NIST, SoSafe, BitSight, SecureScoreCard)
IT service management implementation (ITIL, workflows, ticketing system, SIEM and SOC monitoring)
Strategy consulting and reporting to the CIO
Tendering and selection of service providers for various managed services
Maintaining operations for IT infrastructure security topics
Creating, updating, and monitoring the project plan/progress, business case, and PMO
Planning and controlling work packages, costs, resources, risks, quality, communication, and configuration management
Stakeholder analyses, HR and procurement management
Holistic view of data security and data protection (IT baseline protection, GDPR)
Monitoring, reporting, and compliance with project management processes and standards
Reviewing and adapting IT service contracts based on client requirements
Managing new and existing IT service providers
Solution design / requirements management
Solution Design / Requirements Management
BITBW
- Creating solutions and complex customer requirements
- Finding solutions and leading requirements gathering
- Supporting the account management team in reviewing and evaluating customer requirements
- Moderating coordination meetings with customers
- Developing solution approaches and aligning time/quality for non-standard solutions
- Supporting standard service coverage and project decisions for custom solutions
- Checking solutions against the service portfolio
- Cost estimation of solutions
- Reporting to the department head
External Consultant and Coach to IT Infrastructure Head
HABA
- Consulting and coaching in operations and projects
- Reporting to the CIO
IT Infrastructure Head (Interim)
HABA
Responsible for client management (8 team members), data center (8), network (3), and plant IT (7)
Strategy consulting and reporting to the CIO
Tendering and selection of ITSM tool (ServiceNow, Jira, Matrix42, Helpline, Microsoft SCSM)
Automation of service requests and process optimization according to ITIL
Analysis of the data center concept including communication services, hardware, and software
Deriving work packages and defining milestones
Replacing firewall with NGFW, upgrading 120 access switches, migrating AD from 2008 to 2019
Project planning, tracking, documentation of deviations and bottlenecks
Preparing weekly project reports and monthly presentations
Delivering presentations to ITS infrastructure and IT director
Documenting all project activities
Support Project Management
fORSTbw
- Setting up client management with Microsoft 365 including clients and printers
- Setting up collaboration services (Exchange, Teams, SharePoint, Planner) with Office 365
- Setting up WAN & network and Azure cloud
- Setting up Citrix for business applications and migrating applications to the cloud
- Tendering and selection of ITSM tool (ServiceNow, Jira, Helpline)
- IT service management implementation (ITIL, ServiceDesk, Landesk)
- VOIP telephony with MS Teams
- Introducing IT organization and governance, as well as security policies, data security, and data protection (IT baseline protection, GDPR)
- Strategy consulting and reporting to the project board
Support Project Management
BITBW
- Windows 10 rollout (initiation and execution)
- Hardware refresh for decentralized servers (initiation)
- Strategy consulting and reporting to the project committee
International Senior IT Carve-Out and Transition Manager
Leadec (formerly Voith Industrial Services)
Client Management (SCCM, Windows 10, Citrix)
Migration to Office 365 (Exchange Online, Skype for Business Online, OneDrive, MS Teams, SharePoint Online)
Migration of cloud data center and on-premises data center to AWS
WAN & networking – migration from MPLS to SDWAN, Zscaler
Active Directory domain migration and security optimization
Tendering and selection of ITSM tool (ServiceNow, Jira, Helpline)
IT service management implementation (ITIL, ServiceDesk, ServiceNow), Jira migration
Application migration and optimization
Strategy consulting and reporting to COO, managing director, and investor
Project planning/progress management, business case, PMO
Managing work packages, costs, resources, risks, quality, communication, configuration
Stakeholder analysis, HR and procurement management
Comprehensive data security and data protection (IT Baseline Protection, GDPR)
Monitoring, reporting, compliance with processes and standards
Review and adjustment of IT service contracts
Selection and management of IT service providers
International Senior IT Project Manager (Dynamic Workplace and Datacenter Consolidation)
T-Systems
Project manager and FWS lead
Strategy consulting and reporting to program lead
Project planning/progress management, PMO
Managing work packages, costs, resources, risks, quality, communication, configuration
Stakeholder analysis
Monitoring, reporting and compliance with processes and standards
Interface review of data security and data protection (IT Baseline Protection, GDPR)
International Senior IT Overall Project Manager
Thyssenkrupp
Overall project manager for seven subprojects with a ~€10M budget, completed on time and on budget
Strategy consulting and reporting to CIO and project committee
Project planning/progress management, business case, PMO
Managing work packages, costs, resources, risks, quality, communication, configuration
Stakeholder analysis, HR and procurement management
Monitoring, reporting, compliance with processes and standards
Hardware/software and license order management
Subprojects:
Microsoft SCCM implementation for 6000 clients
Migration from Windows XP to Windows 7
Consolidation of three regional Citrix farms to a Europe-wide standard
Migration of decentralized data centers and plant data centers
Data center optimization: VMware to Hyper-V, HP EVA 4000 to NetApp Mirror
Network optimization with Riverbed
Interface review of data security and data protection (IT Baseline Protection, GDPR)
Development and implementation of new Europe-wide IT infrastructure
IT Project Manager Domain Migration (DACH/EC)
Thyssenkrupp
- Planning, implementation, and monitoring of domain migration for 200 servers in the DACH and EC regions
- Completed on time and on budget
- Responsible for international project resources
- Reporting to project committee
IT Project Manager Data Center Migration (DACH/EC)
Thyssenkrupp
- Planning, implementation and monitoring of the data center migration and IT infrastructure move to a new service provider in the DACH and EC region with a budget of ~1.5 million
- Completed on time, on budget
- Responsible for international project resources
- Reporting to the overall project manager
Technical Project Manager IBM WebPortal Implementation
Thyssenkrupp
- Implementation of a redundant IBM WebSphere solution for employees, customers and suppliers
Technical Project Manager VoIP Implementation
Thyssenkrupp
- Implementation of a redundant IP-based VoIP system for teleservice centers at two sites
- Ensured emergency call prioritization with the existing phone system
- CTI solution without disrupting operations
Technical IT Project Manager for Data Center Consolidation, Exchange and Quest Client Migration
Thyssenkrupp
Technical project manager for international subprojects
Technical expert in SLA negotiations and process definition
Requirements management, technical concepts
Coordination of stakeholders and overall project manager
Integration of new IT infrastructure
Identification and evaluation of technical and commercial alternatives
Planning and control of work packages, costs, resources
Project plan and progress management
Reporting to the overall project manager
Subprojects:
Data center consolidation of ~200 servers
Exchange migration (cross-forest) of ~4500 mailboxes
Client migration with Quest of ~4000 computers
Technical Delivery Manager (DACH/EC)
Thyssenkrupp
- Overall responsibility for IT operations and data security in the data center in the DACH/EC region
- Creation, support and development of shared services
- Technical specifications for hardware and software
- Managing the data center, including support and further development of the data center infrastructure
- Leading around 20 internal and external employees
- Developing processes and operating concepts according to ITIL, incident, change, release and lifecycle management
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Information Technology, Government and Administration, Professional Services, and Metals and Mining.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Operations, Product Development, Strategy, and Procurement.
Summary
Building and continuously developing IT holistically and future-oriented according to the requirements at the strategic (goals, strategies, plans, ...), tactical (portfolio, infrastructure, ...), and operational levels (day-to-day business, projects, business processes, ...).
Freelance interim manager, carve-out manager, transition and transformation manager, program manager, project manager, and consultant in IT infrastructure & services - data center at leading global industrial companies with over 5,000 employees. IT service management implementation and optimization according to ITIL using various tools (ServiceNow, Jira, Helpline, Remedy, etc.) with a focus on process automation. Consulting on selecting on-prem, hybrid, or cloud data centers. 25 years of professional and leadership experience in IT management, IT strategy management, program and project management, IT service management, IT carve-out, IT transition, IT transformation, IT consulting, and IT services.
Industries: telecommunications, industrial, public sector (administration, hospitals), information technology (IT), automotive, consulting/coaching, media, services, banking, and insurance.
Skills
- Strong Analytical And Conceptual Skills
- International Project Management
- It Strategy Development
- Process Analysis And Design In It System Environments
- Consulting In It Projects
- Experience In Difficult And Political Project Environments
- Project Management Certification (Prince2) And Corresponding Methodological Competence
- Process Management Certification (Itil V3)
- Many Years Of Experience Using Project Management Methods In Daily Business (Quality, Risk, Change, And Escalation Management)
- Leading Multiple International Project Teams, Even In Parallel Projects
- Persuasiveness And Resilience In Difficult And Political Project Environments
- Proven Project Experience Nationwide And Internationally In Various Enterprise Projects
- Excellent Communication Skills, High Social Competence, Good Negotiation Skills, And Strong Flexibility
- Independent And Precise Way Of Working
- Very Good Presentation And Facilitation Skills
- High Performance Motivation
- Above-average Willingness To Perform
- Confident Appearance, Seniority
- Data Security And Data Protection (It Baseline Protection, Gdpr)
- Team Player
- Coaching
Languages
Education
IHK
IT Business Manager (IHK) · IT Business Manager
DAA
IT Specialist · IT Specialist System Integration · Stuttgart, Germany
Certifications & licenses
Project And Programme Management (MSc) In Chester
Chester
Altiris Certified Engineer (ACE)
Citrix CCA (CAG with AAC 4.2)
Citrix CCA (Xen Server Enterprise 5.0)
ITIL V3 Foundation
Microsoft Certified System Engineer (MCITP, MCSE, MCSA, MCP)
Microsoft
Netapp ASAP
PRINCE2 Foundation and Practitioner
VMware Sales Professional 4.0 (VSP)
VMware Technical Sales Professional 4.0 (VSTP)
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