TOPdesk Experts in Germany
matched in minutes from over 15,000 CVs with the power of AIWork with specialists who configure Incident Management, automate self-service portals, and integrate enterprise Asset Management. FRATCH matches your technical requirements with vetted, available freelancers.
Meet FRATCH Experts in Germany, who have recently used TOPdesk
Markus B.
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server Consolidation / Configuration Management in ServiceNow
- Prepared an as-is analysis of all servers worldwide
- Prepared an as-is analysis of all SQL servers worldwide
- Conducted requirements analyses for SQL and server migrations
- Coordinated requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Facilitated regular status meetings (Jour Fixe)
- Developed roadmaps and solution models for server migrations
- Set up test scenarios
- Facilitated workshops for the rollout of a global admin team
- Designed data models (CMDB) in ServiceNow
- Led workshops for the CMDB data model
- Developed solution models for the CMDB
- Created end-to-end configuration documentation and work instructions for the CMDB
- Prepared reports for license management
- Defined KPIs for data quality in ServiceNow
- Created a service catalog
- Facilitated workshops to define service requests
- Acted as interface between requirements analysis and the ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Vicenco K.
Last position:
ITSM Project Manager (self-employed)
Unified ITSM framework
- Definition of a company-wide ITSM target picture
- Introduction of a uniform service structure across all business units
SLA and OLA management
- Building a standardized SLA framework
- Definition of service classes (Business Critical, Standard, Low Priority)
- Introduction of OLAs between internal teams
- Building meaningful SLA reporting
- Definition of KPI and service dashboards for business units
Service portfolio management
- Definition of service descriptions
- If needed, preparing possible cost and service billing
Ticketing & processes
- Incident management
- Uniform ticket categories
- Standardized prioritization
- Escalation matrix
- Automations
- Self-service optimization
Request fulfillment
- Service catalog across all business units
- Approval workflows
Problem management
- Introduction of root cause analysis
- Known error database
- Problem review process
Complete asset management concept
- Hardware lifecycle management
- Software lifecycle management
- Leasing lifecycle
- Mobile device lifecycle
- Monitor lifecycle
- Phone lifecycle
Processes
- Procurement
- Goods receipt
- Inventory
- Assignment
- Return
- Disposal
- Leasing return Goal: single source of truth for all assets
CMDB design
- Definition of all configuration items:
- Workplace
- Notebooks
- Monitors
- Mobile phones
- Printers
Infrastructure
- Servers
- Firewalls
- Switches
- WLAN
- Storage
- Backup systems
Cloud
- Azure resources
- Microsoft 365
- SaaS services
Relationships
- User ↔ Asset
- Asset ↔ Service
- Service ↔ Infrastructure
- Location ↔ Asset
- Goal: make all service dependencies visible
Software asset & license management
- License management concept
- License balancing
- Compliance reporting
- Microsoft license management
- Adobe license management
- SaaS management
- Contract management
- Renewal management
Interfaces & automation Existing systems
- Workday
- Joiner
- Mover
- Leaver
TESMA
- Leasing data
- Contract data
Matrix42
- Asset synchronization
- User synchronization
Active Directory / Entra ID
- User management
Microsoft 365
- License assignment
- Group management
Dormakaba
Access processes
Lifecycle services
Monitoring platforms
- PRTG
- Palo Alto
- Cisco
Reporting & KPI framework
- Definition of a management dashboard
- KPIs
- Ticket volume
- SLA fulfillment
- MTTR
- First resolution rate
- Asset accuracy
- License compliance
- Change success rate
- Service availability
- Degree of automation
Network redesign support
- Governance
- Support of the network redesign from an ITSM point of view
- Definition of affected services
- Change management structure
- Communication concept
CMDB integration
- Recording of all network components
- Service mapping
- Dependency analysis
Validation of documentation and knowledge base articles
- Network documentation
- Operations documentation
- Standard changes
Monitoring & event management
- Target picture
- Central monitoring concept
- Event management process
- Alerting strategy
- Escalation model
Systems
Cisco
Palo Alto
Fortinet
Rubrik
Veeam
Matrix42
Azure
Microsoft 365 Automation
Ticket creation from monitoring
Escalations
Standard actions
Audit, compliance & information security
- ISO 27001 consulting
- TISAX consulting
- NIS2 preparation - consulting
- Audit-ready processes
- Documentation structure
- Evidence tracking in Matrix42
Roadmap
- 12-month roadmap
- Prioritization of all measures
- Quick wins
- Medium-term projects
- Long-term target picture
- Documentation
Marko P.
Last position:
IT Support Specialist at Santander Consumer Bank
Christof H.
Last position:
Senior Frontend Developer at HUK24 AG
- Designing new apps as well as enhancing and running 29 Angular apps for digital claims in an Nx monorepo
- Maintaining and improving a shared component library with ~300 libraries for multiple product teams
- Migrating all apps to a new design system including its component library and systematic refactoring
- Developing and maintaining the CI/CD pipelines (Jenkins, Azure DevOps, Terraform, AWS)
- Managing releases independently including branch handling, versioning, PR coordination and production deployment
- Implementing and maintaining tracking (Adobe Analytics)
- Ensuring accessibility according to BFSG/WCAG
- Test-driven development (TDD) with Jest and Cypress
- Code reviews, mentoring and setting up best practices in the team
- Technologies: TypeScript, Angular 16-20, RxJS, NgRx, Nx (Monorepo), npm, HTML, (S)CSS, Storybook, Jest, Cypress, Cucumber, Husky, Node.js, Git, AWS, Azure DevOps (Repos & Pipelines), Jenkins, Terraform, TDD, BFSG, WCAG, Nexus, IntelliJ, Adobe Analytics
Dimitry K.
Last position:
Rollout Expert at Everience Germany GmbH
- Project: Mazars Windows 11 rollout: responsible for the Windows 11 rollout at customer Mazars
- Understand customer-specific requirements (hardware compatibility, application dependencies, Microsoft AD group policies)
- Implement hardware logistics at customer sites
- Involve the IT, business, security, and compliance teams
- Update the infrastructure
- Carry out driver and firmware updates
- Automate the rollout with scripts
- Notify users, provide FAQs, change logs, and support contacts
- Technologies: Baramundi Management Center, AD, Azure AD, Intune, Office 365, OpenProject, RDP, Topdesk, MS Teams, PowerShell
Michael G.
Last position:
IT Service Manager at REWE Digital
- Management and administration of the TOPdesk ticket system for the efficient handling of incidents and service requests as part of IT Service Management (ITSM)
- Implementation and administration of new features in the system for the continuous optimization of processes
- API integration and automation (Freemarker Java Markup Language, FIQL Queries) for flexible and efficient system adjustments
- Development and code implementation using GIT and Visual Studio Code / Secure Shell for stable, secure, versioned code
- Automated data imports with Action Sequences to reduce manual processes and increase efficiency
- Performance optimization in the TOPdesk system: introduction of an automated ticket splitting function, which reduced execution time from 5 minutes to 30 seconds
- Interface implementation between JIRA and TOPdesk for seamless integration of projects and processes
- Co-development of the TOPdesk–Salesforce–SD-Jira integration to improve the customer service experience
- Collaboration on the loyalty program (Rewe Bonus) to increase customer satisfaction and loyalty
- Support for the company-wide rollout of ServiceNow: user and role management, configuration of upgrade sets, creation and customization of transform maps including definition of coalescence fields
- Development of a temporary interface between ServiceNow and TOPdesk to ensure data consistency and transition processes
Bianca G.
Last position:
Client Management at EDEKA IT Hamburg
- End-user support
- Support with special and extraordinary tasks (support for the Service Manager)
- 1st, 2nd & 3rd level support
- Hardware installation, maintenance and support
- Hardware & software rollouts
- Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42, Win 10 & 11, Intune, Dell hardware
Marcel R.
Last position:
Team Lead 1st-Level Support – supporting 1st, 2nd and 3rd level support
- Established and led the 1st-level support team of 6 employees
- Shift planning
- Conducting and designing training sessions to optimize service processes
- Setting up and maintaining a knowledge base for the support team and end users
- Rolling out MFA and Windows Hello/Conditional Access, as well as troubleshooting and documentation
- Migrating Exchange on-premises to O365 (approx. 320 users)
- User administration/access management for multiple global locations
- Supporting external employees and companies with access to internal systems and resources
- Dispatching and prioritizing incoming support cases
- Rolling out the current system build for Windows 10 devices
- Monitoring the monitoring tools and creating escalation tickets as required
- Maintaining DNS records and zones
- Replacing hardware – servers and clients
- Reporting
- Tools used: ManageEngine, Zabbix, AD, Entra, Exchange, Windows 10, 11 and Server, Q.Wiki, O365
Discover over 15,000 top freelancers
Statistics of experts using TOPdesk
Aggregated from the professional profiles of matched freelancers.
Experience
18 years
Position duration
1.5 years
Positions per freelancer
17
Top business areas
Information Technology, Customer Service, Operations
Top industries
Information Technology, Manufacturing, Banking and Finance
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
80%
Master's degree or higher
20%
Certifications per freelancer
5
Most common languages
German, English, Croatian
Speak two or more languages
100%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using TOPdesk
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
TOPdesk experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Manufacturing (75%)
- Banking and Finance (63%)
- Government and Administration (63%)
- Automotive (50%)
- Energy (50%)
- Insurance (50%)
- Professional Services (50%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Enterprise Service Management with TOPdesk
TOPdesk is a dedicated service management platform designed to unify internal workflows across IT service management, facilities, and human resources. Built around established ITIL principles, the platform standardizes ticketing, request fulfillment, and operational change management within a shared service portal.
Core Functional Modules and Integration Tooling
- Incident Management and Request Fulfillment workflows
- Asset Management and Configuration Management Database tracking
- Change Management and automated release coordination
- Self-Service Portal design with custom service catalogs
- REST API integrations linking Active Directory, Azure AD, and monitoring systems
Practical Implementations Across German Enterprises
Organizations in Germany rely heavily on the platform to maintain compliant operations in mid-sized manufacturing, healthcare, and public administration. Deployments frequently demand strict separation of internal data, bilingual German and English ticketing interfaces, and localized integration with German enterprise systems.
Key Triggers for External Specialist Support
Companies bring in outside support when migrating from legacy ticketing tools, upgrading from on-premises installations to SaaS, or unifying disparate departmental queues. Seasoned professionals ensure data migration integrity, optimize custom event triggers, and eliminate manual request bottlenecks.
Critical Technical Capabilities in TOPdesk Projects
- Advanced knowledge of TOPdesk API endpoints and automated webhooks
- Scripting experience with PowerShell or Python for data synchronization
- ITIL service design alignment for catalog items and escalation paths
- Granular permission structuring for works council and compliance needs
- Experience configuring automated Knowledge Base suggestions for end users
Hallmarks of Seasoned Technical Specialists
Top specialists combine deep platform architecture knowledge with practical business process refinement. They avoid overcomplicating workflows, ensuring that change workflows remain maintainable and that end-user adoption remains frictionless across all organizational departments.
Frequently asked questions
The facts hiring teams ask for most often when it comes to TOPdesk.
TOPdesk delivers ITSM and enterprise shared services, centralizing incident handling, service requests, change approvals, and configuration tracking. It consolidates IT, HR, and facility workflows into a single interface based on ITIL best practices.
Unlike platforms requiring extensive custom coding, the TOPdesk ITSM platform offers rapid out-of-the-box deployment with lower administrative maintenance. It emphasizes modular configuration for mid-market organizations rather than heavy custom-scripted architectures.
Strong specialists working with TOPdesk understand REST APIs, webhook automations, JSON payloads, and relational databases. Experience with Azure Active Directory, SSO protocols like SAML, and PowerShell scripting ensures seamless integration with enterprise infrastructure.
A smooth migration to TOPdesk SaaS typically requires a specialist who has guided multiple production rollouts. They must know how to clean legacy asset databases, map complex request templates, and structure role-based permissions without downtime.
Most TOPdesk configuration and API development occurs remotely via secure environments. However, organizations in Germany often ask for occasional on-site workshops during stakeholder alignment, process mapping, and user acceptance testing.
Implementations in Germany typically require bilingual configuration in both German and English. A seasoned TOPdesk specialist structures forms, email alerts, and the self-service catalog so employees can navigate tickets in their preferred language.
Evaluate their past delivery of automated workflows, API connectors, and self-service portals in TOPdesk. High-performing specialists demonstrate structured change tracking, clean template design, and active ITIL Foundation or platform certifications.
Deploying TOPdesk requires aligning asset discovery and user profiles with strict GDPR standards and local works council agreements. Specialists ensure role-based permissions mask sensitive staff records and audit trails remain tamper-proof.
The average hourly rate of freelancers in Germany who have used TOPdesk in their recent projects is 90 €, which corresponds to a daily rate of about 716 € based on an 8-hour working day.
Of the freelancers in Germany who have used TOPdesk in their recent projects, 80% hold at least a Bachelor's degree and 20% hold at least a Master's degree.
On average, freelancers in Germany who have used TOPdesk in their recent projects have 18 years of professional experience, with a single engagement typically lasting around 1.5 years.
The most common languages among freelancers in Germany who have used TOPdesk in their recent projects are German (100%), English (100%), and Croatian (25%).
The most common industries among freelancers in Germany who have used TOPdesk in their recent projects are Information Technology (100%), Manufacturing (75%), and Banking and Finance (63%).
The most common business areas among freelancers in Germany who have used TOPdesk in their recent projects are Information Technology (100%), Customer Service (75%), and Operations (75%).
Main locations of FRATCH Experts, who have recently used TOPdesk
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
