Bianca Gärtner - IT Client Management Specialist, Hamburg

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Bad Zwischenahn, Germany

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Experience

Sep 2024 - Present

2 years 1 month

Hamburg, Germany

Client Management

EDEKA IT Hamburg

End-user support
Support with special and extraordinary tasks (support for the Service Manager)
1st, 2nd & 3rd level support
Hardware installation, maintenance and support
Hardware & software rollouts
Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42, Win 10 & 11, Intune, Dell hardware

Feb 2020 - Aug 2024

4 years 7 months

Hamburg, Germany

Client Management

EDEKA Digital Hamburg

End-user support
Support with special and extraordinary tasks (support for the Service Manager)
1st, 2nd & 3rd level support
Hardware installation, maintenance and support
Hardware & software rollouts
Environment: Windows environment, Citrix Receiver, Citrix Director, ITSM, Office 2016 & O365, AD, Empirum, Teams, Matrix42

Jan 2018 - Dec 2019

2 years

Stuttgart, Germany

Central ticket processing (2nd level) in the WIN10 migration project

ITZBUND Stuttgart location

2nd level support
Environment: Remedy, SCCM, UCM, Citrix Receiver, Citrix Director, Lync/Skype, Windows 7 & 10, AD

Nov 2017 - Dec 2017

2 months

Germany

2nd level support, helpdesk, VIP support

MHP (A Porsche Company)

2nd level support, iPhone support, notebook replacement, user training
Environment: HP ticket tool, Citrix Receiver, Outlook, Office 2016, Windows 10, Skype for Business, GoTo, RSA Token, AD, iPhone

Jun 2016 - Oct 2017

1 year 5 months

Stuttgart, Germany

1st level support, helpdesk, hotline

SIKA Deutschland GmbH

Team lead
1st level support
iPhone replacement, notebook replacement
Environment: Topdesk, AD, IBM Notes, Office, Windows 7 & 10, iTunes

Jan 2010 - Mar 2016

6 years 3 months

Karlsruhe, Germany

Administration & Support

Karlsruhe Messe und Kongress GmbH

User Support, Administration
Hardware and software rollout (partial planning and implementation)
Event-related setup and dismantling, and support
Environment: Symantec Backup Exec, Windows Server 2003, 2008 & 2012, Windows XP, 7, 8, 10, various software

Sep 2009 - Sep 2009

1 month

Frankfurt, Germany

On-site

OnSite Support & Administration

Rothschild Bank

First & Second Level Support, Administration
Environment: Windows XP, various software

Jun 2009 - Dec 2009

7 months

Karlsruhe, Germany

Administration & Support

Karlsruhe Messe und Kongress GmbH

User Support
Network and domain administration
Environment: Windows Server, Veritas data backup, Windows XP & 7, various software

Apr 2009 - May 2009

2 months

Frankfurt, Germany

On-site

OnSite Support & Administration

Rothschild Bank

First & Second Level Support, Administration
Environment: Windows XP, various software

Jan 2009 - Jan 2009

1 month

Kronberg, Germany

Notebook Rollout

Celanese

Installation, configuration, and delivery of PCs
Data backup, user-specific configuration
Environment: HP notebooks, Windows XP, various software

Jun 2008 - Dec 2008

7 months

Rüsselsheim, Germany

On-site

Platform Standard Refresh, On-Site Support

Adam Opel GmbH

Refresh Appointment Coordinator, Notebook Rollout, OS Refresh (Build)
Ticket processing, First and Second Level Support, Project Assistance
Environment: HP Clients & Notebooks, HP TFTs and Peripherals, Windows XP, Various Software

May 2008 - Jun 2008

2 months

Rüsselsheim, Germany

Hardware Rollout

Adam Opel GmbH

Delivery of Clients, Notebooks & TFTs
Disassembly and Setup, Configuration, Software Installation, Support
Environment: HP Clients, HP TFTs and Peripherals, Windows XP, Various Software

Apr 2008 - May 2008

2 months

Weinheim, Germany

Hardware Rollout

Freudenberg KG

Delivery of Clients & TFTs, Data Backup
Configuration: Outlook, Profile Restoration, Printer Connection, User-Specific Configuration
Environment: Dell Clients, TFTs and Peripherals, Windows XP, Outlook, MS Office

Mar 2008 - Mar 2008

1 month

Germany

Printer Rollout

Deutsche BKK

Configuration & Installation
Environment: HP Printers

Mar 2008 - Mar 2008

1 month

Düsseldorf, Germany

Wyse Terminal Installation

Page Personnel

Setup of Wyse Terminals, Monitors and Telephones
Function Test
Environment: Wyse Terminals, TFTs, Cisco Telephones

Nov 2007 - Jan 2008

3 months

Frankfurt am Main, Germany

Hardware Rollout

Celanese/Ticona

Installation, configuration, and delivery of PCs
Data backup, user-specific configuration
Environment: Windows XP, Dell workstations, various software and tools

Sep 2007 - Oct 2007

2 months

Oberursel, Germany

User Help Desk

Zurich

Ticket handling, first- and second-level support, PC relocation
Environment: Windows XP, Dell workstations/notebooks, various software, dismantling and setup of monitors, PCs, and peripherals

Aug 2007 - Sep 2007

2 months

Frankfurt, Germany

Blackberry Rollout

AMEX Bank

Installation and configuration of synchronization software
Configuration of Lotus Notes and Blackberry
Environment: Blackberry, IBM notebooks, Windows XP, Desktop Manager, Lotus Notes

Jul 2007 - Aug 2007

2 months

Frankfurt, Germany

PC Relocation

AMEX Bank

Dismantling and setup of monitors, PCs, and peripherals

Jul 2007 - Jul 2007

1 month

Oberursel, Germany

User Help Desk

Zurich

Ticket handling, first- and second-level support
Environment: Windows XP, Dell workstations/notebooks, various software

May 2007 - Jun 2007

2 months

Germany

Hardware Rollout

Tenneco

Image deployment, delivery, data backup
Configuration: Lotus Notes, profile restoration, network integration, printer connection
Environment: Windows XP, HP workstations/notebooks, various software

May 2007 - May 2007

1 month

Oberursel, Germany

Hardware Inventory

DA Direct / Zurich

Data collection and reconciliation of printers

Mar 2007 - Apr 2007

2 months

Germany

Hardware Rollout

Tenneco

Image deployment, delivery, data backup
Configuration: Lotus Notes, profile restoration, network integration, printer connection
Environment: Windows XP, HP workstations/notebooks, various software

Feb 2007 - Mar 2007

2 months

Oberursel, Germany

Hardware Inventory

DA Direct / Zurich

Data collection and reconciliation of PCs, notebooks, and printers

Feb 2007 - Feb 2007

1 month

Kelsterbach, Germany

Notebook Rollout

Celanese/Ticona

Installation and configuration of notebooks
Environment: Windows XP, various tools, Dell notebooks

Feb 2007 - Feb 2007

1 month

Mannheim, Germany

PC Relocation

Roche

Disassembly and setup of monitors, PCs, and peripherals

Jul 2006 - Nov 2006

5 months

Eschborn, Germany

Office Migration

VR Leasing

Consulting and data collection as part of the Office migration
Scheduling software tests
User help desk with ticketing system
Environment: Data servers, Windows XP, Office 2003

Jan 2006 - Mar 2006

3 months

Giessen, Germany

Document Management System (DMS) as part of IT Specialist training

Rhenus Goods Receipt & Sorter

Installation and configuration of Windows 2003 (terminal) servers and the text recognition software
Implementation of the server environment
Configuration of scanners
Creation and automation of workflows in OCR
Training employees on the work environment
Environment: DMS, scanners, Windows 2003, Windows Terminal Server

Jan 2005 - Jan 2005

1 month

Giessen, Germany

Thin Client Rollout as part of IT Specialist training

Rhenus Warehouse

Inventory management, resource planning, and Thin Client configuration
Environment: PCs, Thin Clients

Mar 2004 - Apr 2004

2 months

Giessen, Germany

WEB Server as part of IT Specialist training

Rhenus IT Department

Setting up a WEB server with Apache
Creating an intranet site
Implementing the WEB server in the company network
Environment: Apache, Internet

Dec 2003 - Dec 2003

1 month

Giessen, Germany

Offline Installation Environment for IT Specialist

Rhenus IT Department

Setting up a work environment for PC installations
Environment: PC

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Tourism, Retail, Government and Administration, Chemical, Construction, and Automotive.

Tourism

Retail

Government and Administration

Chemical

Construction

Automotive

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, and Project Management.

Information Technology

Customer Service

Project Management

Languages

German

Native

English

Advanced

Education

Dec 2003 - Mar 2006

Rhenus Goods Inbound & Sorter

IT Specialist for System Integration · System Integration · Giessen, Germany

Certifications & licenses

IHK

Trainer & Speaker (Train the Trainer)

VAK & Impulse Coach

Statistics

Experience

Total positions 31

Experience in Tourism 7 y

Avg length 7 m

Longest experience 6 y 2 m

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Client Management, Central ticket processing (2nd level) in the WIN10 migration project, 2nd level support, helpdesk, VIP support

Main industries Tourism, Retail, Government and Administration

Main business areas Information Technology, Customer Service, Project Management

Qualifications

Highest degree Bachelor

Certifications earned 3

Profile

Member since

September 2025

Last update

September 2026

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Frequently asked questions

Have questions? Find more information here.

Bianca is based in Bad Zwischenahn, Germany.

Bianca speaks the following languages: German (Native), English (Advanced).

Bianca has at least 19 years of experience. During this time, Bianca has worked in at least 20 different roles and for 22 different companies. The average length of individual experience is 1 year and 7 months. Note that Bianca may not have shared all experience and actually has more experience.

Based on recent experience, Bianca would be well-suited for roles such as: Client Management, Central ticket processing (2nd level) in the WIN10 migration project, 2nd level support, helpdesk, VIP support.

Bianca's most recent position is Client Management at EDEKA IT Hamburg.

In recent years, Bianca has worked for EDEKA IT Hamburg and EDEKA Digital Hamburg.

Bianca is most experienced in industries like Tourism, Retail, and Government and Administration. Bianca also has some experience in Chemical, Construction, and Automotive.

Bianca is most experienced in business areas like Information Technology, Customer Service, and Project Management. Bianca also has some experience in Operations.

Bianca has recently worked in industries like Retail.

Bianca has recently worked in business areas like Information Technology.

Bianca holds a Bachelor in System Integration from Rhenus Goods Inbound & Sorter.

Bianca has 3 certificates. These include: AI Manager, Trainer & Speaker (Train the Trainer), and VAK & Impulse Coach.

The availability of Bianca needs to be confirmed.

Daily rate distribution

0 2 4 6 8

<€800 €800-1200 €1600+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

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Daily rate avg. 993 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 880 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.