Helena Shibrow - Business Analyst and PMO Consultant

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Bad Münder am Deister, Germany

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Experience

Sep 2025 - Present

1 year 2 months

PMO Consultant

Finanz Informatik

Public-sector bank

Coordination and documentation of the onboarding/offboarding process for internal and external resources
Coordination with specialist departments, HR and IT
Updating resource lists and project assignments
Requesting, tracking and documenting system and access permissions as part of access management
Independent management of system and access permissions while taking compliance requirements into account
Project planning and task management with Jira/ Confluence
Project progress and management with Kanban Board
Planning and organization of workshops, events and meetings
Mapping and design of processes with Clarity
Analysis and documentation of financial figures
Administration in the systems and expense control with invoice overviews and approvals
Financing and bonds via Shary / Sukuk

Aug 2021 - Feb 2025

3 years 7 months

Business Analyst/ Customer Support Specialist

HDI – Versicherungen

Responsible for the operation of work/document management and related solutions in the area of defect handling (HP ALM, ServiceNow, BMC Remedy, ITSM)
Access requests via ServiceNow, LDP, Active Directory, SSO, Requirements of Security, User Support
Mailbox support and work in ticketing tools (HP ALM, ServiceNow)
Work with Microsoft Dynamics 365 CRM
Development and implementation of data center and IT strategy
Coordination and optimization of team meetings, alignment of the approach within the team
Identification of request clusters based on recurring standard service requests
Coordination of various topics with developers
Testing of applications via HP ALM
Analysis of existing data sources for migration
Review and management of documents on SharePoint
Further development of Guidewire ClaimCenter
Testing and documentation in the claims area
Setting up project steps and updates with Kanban
Project planning and task management with Jira-Confluence

Mar 2021 - Apr 2022

1 year 2 months

IT Requirements Manager

IT – Niedersachsen öffentlicher Dienst

Contact person between customer management and IT specialists
Independent recording, analysis and documentation of requests in requirements management
Lead responsibility for cross-departmental coordination and monitoring of the order phase
Operational implementation of the goals and strategic requirements for requirements management
Development and implementation of data center and IT strategy
Collaboration with internal and external stakeholders
Support in requirements definition and offer development
Initiation of customer acceptance
Contribution to reports on the status of requirements and order management (ITSM)
Processing of old orders, discussion of individual requirements with the departments involved
Consistent design of working methods and processes

Aug 2019 - Aug 2021

2 years 1 month

Project Management / Rollout Management

HDI – Versicherungen

Planning, tracking and reporting to project management
Analysis of existing data sources for migration
Testing of applications via HP ALM
Preparation and documentation of technical and functional acceptances
Identification and analysis of customer requirements
Introduction of new processes into business processes
Coordination and execution of meetings
Communication with tower leads and stakeholders
Coordination and management of the service provider
Data center and cloud relocations
Creation and processing of incidents and changes with ServiceNow (ITSM)

Jul 2017 - Aug 2019

2 years 2 months

PMO in development for batch and mainframe

HDI Versicherung

Organization and coordination of all organizational aspects of the projects
Tracking of tasks in ServiceNow
Supporting documentation of completed developments
Coordination with application developers and contacts in operations and specialist departments
Identification and analysis of customer requirements for identity management
Conducting workshops with specialist departments
Support with the test concept and creation of test cases
Organization of test planning
Creation of technical and functional acceptances
Creation and management of changes via ITSM
Project reporting and status reports
Management and filing of documents
Working according to agile methods (SCRUM, Kanban)

Oct 2016 - Feb 2017

5 months

Project Assistant Client Rollout

KVN

Rollout of Windows 7/10 operating systems
Use of security tools
Basic knowledge of IT networks
Identification and analysis of customer requirements for identity management and access rights assignment
Process and workflow design for access rights assignment in coordination with specialist departments
Preparation of status reports, statistics and presentations
Implementation and monitoring of defined processes with Jira-Confluence
Support in service level management and IT infrastructure optimization
Internal process adjustment and optimization

Mar 2016 - Sep 2016

7 months

PMO (Request Management)

BASF

Administrative tasks in a data center environment
Creation of change workflows
Monitoring of workflows and tracking of requests via Jira-Confluence
Creation and presentation of slides via MS PowerPoint
Communication with management and customers
Coordination with Business Relationship Managers
Tracking of demands with Service Architects
Process and workflow design for access rights assignment
Planning, coordination and scheduling of appointments, users, architects and logistics

Jul 2015 - Feb 2016

8 months

Various rollout activities and IT relocations

Various clients

Daily assignments at various customer sites
Replacement, dismantling and setup of computer systems, laptops and printers
User training on Windows 7 and printers
Documentation

Nov 2013 - Jun 2015

1 year 8 months

PMO Assistant and Project Assistant

Insurance industry

Migration project from Windows XP to Citrix VDI with Windows 7 (rollout subproject for approx. 4000 users)
Definition and scheduling of rollout processes
Preparation of presentations and reports for the steering committee
Recording the current state of deployed software, coordination of current and target states with departments and IT Access Management
Project presentation and promotional presentation
Regular status reporting to project management and IT Demand Management
Preparation of status reports, statistics and presentations
Project documentation and coordination via MS SharePoint
Project controlling and team leadership for rollout technicians
Planning and coordination of rollout appointments, users, technicians and logistics
Documentation of installations/uninstallations and forwarding to Asset Management
Creation and maintenance of the rollout database using macro programming
Processing of incidents (Service Requests) in the ITSM tool

Apr 2013 - Nov 2013

8 months

Team Leader and Project Assistant

IT service provider for a bank

Rollout of approx. 3500 printers
Planning, coordination and scheduling of appointments, logistics, technicians and users
Planning support and controlling of actual effort
Regular reporting to project management, customers and hardware manufacturer
Documentation in Excel, Remedy and a customer-specific tool
User training on printers and reconfiguration

Feb 2013 - Nov 2013

10 months

Various rollout activities

IT service provider for banks, public-sector clients and industry

Hardware and Windows 7 rollouts as well as IT relocations
Dismantling and setup of computer systems, laptops and printers
User training on Windows 7 and printers
Documentation and filing of technical and functional acceptances

Jun 2012 - Feb 2013

9 months

Project Coordination and PMO Assistant

IT service provider for international fashion label (Esprit)

Windows 7 software rollout for approximately 4000 clients across Europe
Planning, coordination and scheduling of appointments, locations, technicians and users
Compatibility testing of application software in use
Maintenance and review of asset data and application lists
Documentation in Excel, SharePoint, SQL database, CADSM and Remedy
Daily preparation of status reports and reports in English
Administration, ordering and complaint processing for hardware and software to be replaced
Issuing and administration of loan and license agreements
Taking minutes at meetings
General administrative tasks

Jul 2011 - May 2012

11 months

Stadthagen, Germany

Assistant to the Managing Director

BCplus UG

Personnel recruiting
Sales support
Scheduling
Data maintenance in MS Excel and staffing software
Correspondence
Organization and coordination of employees for rollouts and external assignments
Team leadership for VOIP rollouts and IT relocations in the Cologne, Düsseldorf and Hamburg areas

Sep 2010 - Jun 2011

10 months

Osnabrück, Germany

Assistant to the Managing Director

GATO GmbH

Personnel recruiting
Sales support
Scheduling
Organization and coordination of employees for rollouts and external assignments
Data maintenance in MS Excel and staffing software
Correspondence

Oct 2008 - Aug 2010

1 year 11 months

Personnel Consultant, Recruiter and Project Coordinator

Self-employed

Personnel recruiting
Sales support
Organization and coordination of employees for project assignments

Feb 2006 - Sep 2008

2 years 8 months

Minden, Germany

Assistant to the Managing Director

ConTraS GmbH

Personnel recruitment
Sales support
Organization and coordination of employees for rollouts and external assignments
Maintaining data in MS Excel and MS Word

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Insurance, Information Technology, Professional Services, Banking and Finance, Government and Administration, and Telecommunication.

Insurance

Information Technology

Professional Services

Banking and Finance

Government and Administration

Telecommunication

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Human Resources, Sales, Customer Service, and Quality Assurance.

Project Management

Information Technology

Human Resources

Sales

Customer Service

Quality Assurance

Skills

Professional Pmo, Project Assistance, Rollout, Migration Projects
Ms Operating Systems (Xp/2000/7/8/10), Windows 10/11
Bmc Remedy
Ms Office (Excel, Powerpoint, Word, Outlook)
Ms Sharepoint
Ms Project
Pert-Chart-Expert
Wbs-Chart-Pro
Jira-Confluence
Sap
Gahd
Xrm
Lotus Notes
Sql-Db
Ars-Remedy
Bmc Helix
Cadsm
Servicenow
Hpalm
Mars
Sap-Fi
Planview
Scrum
Microsoft Dynamics 365 Crm
Service Now
Itsm
Experience In Project Management Office (Pmo)
Experience In Development And Scheduling
Performance Of Administrative Activities In The Data Center Environment
Creation Of Change Workflows
Monitoring Workflows To Ensure Delivery Deadlines Are Met, General Order Monitoring
Creation And Presentation Of Slides Via Ms Powerpoint
Communication With Senior Management
Tracking Demands In Coordination With The Service Architects
Preparation Of Presentations And Reports
It Infrastructure Projects As Well As Construction And Relocation Of Data Centers During Live Operations
Project Controlling Via Sap Fi
Presentation And Promotional Representation Within Projects
Regular Status Reporting To Project Management And It Demand Management
Processing Of Incidents (Service Requests) In The It Service Management Tool (Itsm)
Maintenance And Review Of Asset Data And Application Lists
Documentation In Excel, Sharepoint, Sql Database, Cadsm And Remedy
Industry Knowledge: Banks, Hardware Manufacturers, Industry, It Services, Insurance
Executive Assistance
Rollout Technician
Business Analyst
Guidewire Claimcenter
Ldp
Active Directory
Sso
Kanban
Clarity
Access Management
Compliance Requirements
Shary / Sukuk

Languages

German

Native

Russian

Native

English

Advanced

Education

Chemical-technical Assistant

Certifications & licenses

Business Relationship Manager Training

XRM Tool Training

Fit For Customer

Statistics

Experience

Total positions 16

Experience in Insurance 9 y

Avg length 1 y 4 m

Longest experience 3 y 6 m

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles PMO Consultant, Business Analyst/ Customer Support Specialist, IT Requirements Manager

Main industries Insurance, Information Technology, Professional Services

Main business areas Project Management, Information Technology, Human Resources

Qualifications

Certifications earned 4

Member since

August 2025

Last update

October 2026

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Frequently asked questions

Have questions? Find more information here.

Helena is based in Bad Münder am Deister, Germany.

Helena speaks the following languages: German (Native), Russian (Native), English (Advanced).

Helena has at least 20 years of experience. During this time, Helena has worked in at least 14 different roles and for 15 different companies. The average length of individual experience is 1 year and 3 months. Note that Helena may not have shared all experience and actually has more experience.

Based on recent experience, Helena would be well-suited for roles such as: PMO Consultant, Business Analyst/ Customer Support Specialist, IT Requirements Manager.

Helena's most recent position is PMO Consultant at Finanz Informatik.

In recent years, Helena has worked for Finanz Informatik, HDI – Versicherungen, and IT – Niedersachsen öffentlicher Dienst.

Helena is most experienced in industries like Insurance, Information Technology, and Professional Services. Helena also has some experience in Banking and Finance, Government and Administration, and Telecommunication.

Helena is most experienced in business areas like Project Management, Information Technology, and Human Resources. Helena also has some experience in Sales, Customer Service, and Operations.

Helena has recently worked in industries like Banking and Finance, Insurance, and Information Technology.

Helena has recently worked in business areas like Information Technology, Project Management, and Customer Service.

Helena attended education in Chemical-technical Assistant.

Helena has 4 certificates. Among them, these include: Business Relationship Manager Training, XRM Tool Training, and Fit For Customer.

Helena is immediately available full-time for suitable projects.

Daily rate distribution

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<€640 €640-800 €800-960 €960-1120 €1440+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 754 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 760 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.