Marko Plazanic
Consultant / Support
Experience
Consultant / Support
BP Europa SE
Monitoring charging sessions
Communication with Fleet Management and CPOs
Infrastructure administration
Assigning permissions and licenses
Maintenance and support
Ticket support
User management
Applications: Zendesk, Graylog, Keycloak, Microsoft 365, Active Directory, SharePoint
Onsite Support / Helpdesk
BNP Paribas Real Estate
Infrastructure administration
Maintaining installations
Assigning permissions and licenses
Maintenance and support
Provisioning computers
Setting up workstations
Support for executives
Phone and ticket support
iPad, iPhone, and HP notebook support and management
User management
Networking
Applications: ServiceNow, Topdesk, Microsoft 365, Active Directory, Ivanti, SharePoint, MobileIron, MIDA
Onsite VIP Support
Henkel AG & Co. KGaA
Infrastructure administration
Maintaining installations
Maintenance and support
Provisioning computers (Lenovo)
Setting up workstations
Assigning permissions and licenses
Support for executives
Phone and ticket support (Cisco, Zendesk)
iPad and iPhone support and maintenance
Conference technology setup and support
Applications: Zendesk, Microsoft 365, Active Directory, Ivanti, SharePoint, HCL Notes, MIDA
1st Level Support
Deutsche Rentenversicherung
Using the Jira ticket system
Infrastructure administration
Office 365 support
Assigning permissions and licenses
Hardware configuration and maintenance of various systems: clients, servers, peripherals (desktops, notebooks, tablets, printers, copiers)
User training
Applications: Microsoft 365, Jira, MDM, PHP, HCL Notes
1st Level Support / Rollout
Berliner Senat / ITDZ
Creating documentation
Infrastructure administration
Maintaining installations
Maintenance and support
Provisioning computers
Setting up workstations
Applications: Assyst, Microsoft 365, Active Directory support
Sales Support
Google Sales Support
Presentation and sell-out management in up to 2 stores
Local contact for stores in the region
Google Pixel & Nest brand ambassador
Store responsibility for all Google relevant topics
Implementation and reporting of marketing and sales activities
Expert knowledge of Google Pixel and Nest products
Ongoing placement optimization
Competitor analysis and monitoring
Applications: inventory management system
Sales Promoter
Self-employed
Selling consumer electronics (smartphones)
Attending training sessions
Customer consulting
Smartphone operating systems (iOS, Android)
Applications: inventory management system
User Help Desk 1st Level Support
CPM Barcelona
Ticket handling and bug fixing
Integration of user-specific settings
Answering incoming calls in German and English
Attending training sessions
Applications: Nova (Zendesk), Genesys, MS Office, WS Explorer, Helpdesk
IT Support
Short-term IT Support Project
- Setting up and installing printers and smartphones
- Setting up and dismantling workstations
- Support with ticket handling (Zendesk)
Rollout Technician
Insurance Company
- Picking hardware packages
- Sorting hardware
- Imaging computers
- Setting up and dismantling workstations
- Scanning inventory numbers
- Maintaining databases
- Ticket handling
System Electronics Support
Filmpalast Hildesheim
- Support for system electronics
- Laying system cables for video and audio in cinema halls
Porter / Concierge
Shangri-La Hotel Sydney
Customer Service
Coordination of Group Arrivals
Handling Guests’ requests
General Information services
Applications: Opera PMS
Intern Front Office and Room Reservations
Le Royal Meridien Beach Resort & Spa / Grosvenor House
Managing Guest profiles
Modifying and creating reservations
Handling Guests’ requests over the phone
Reception services
Customer service
Applications: Opera PMS, Office 365
Exhibition Host / Event Support
Fairgrounds
Product presentation and guided group tours
Clients: Sony, Daimler, Wey, Facebook, Polaroid
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Chemical, Energy, Real Estate, Government and Administration, and Tourism.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Information Technology, Marketing, Operations, and Sales.
Skills
Focus Areas
- 1st/2nd Level Support
- Ev-charging
- 365 Support
- It And Desktop Administration
- Rollout
- Ticket Systems
Other Skills
- Microsoft Operating Systems
- Office 365
- Ev Charging
- Permission Management
- Networking
- Azure
- Mac Os
- Opera Pms
- Ios & Android
- Ticket Systems (Zendesk/jira/servicenow/top Desk)
- Active Directory Support
- Erp Systems
- Mdm
- Docker
Industries
- It
- Trade Fairs
- Retail
- Hospitality
- Promotion
- Customer Service / Call Center
- Real Estate
- Ev Charging
Languages
Statistics
Experience
Global Experience
Expertise
Profile
Frequently asked questions
Do you have questions? Here you can find further information.
Where is Marko based?
What languages does Marko speak?
How many years of experience does Marko have?
What roles would Marko be best suited for?
What is Marko's latest experience?
What companies has Marko worked for in recent years?
Which industries is Marko most experienced in?
Which business areas is Marko most experienced in?
Which industries has Marko worked in recently?
Which business areas has Marko worked in recently?
What is the availability of Marko?
What is the rate of Marko?
How to hire Marko?
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
Similar Freelancers
Discover other experts with similar qualifications and experience
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Consultant / Support
Nearby freelancers
Professionals working in or nearby Frankfurt, Germany
