Marko P.-IT Support Specialist / Admin
Check rate
Experience
IT Support Specialist
Santander Consumer Bank
IT Onsite Support Specialist
Knauf
Consultant / Support
BP Europa SE
Monitoring charging processes
Communication with Fleet Management and CPO’s
Infrastructure administration
Assignment of permissions and licenses
Maintenance and support
Ticket support
User management
Applications: Zendesk, Graylog, Keycloak, Microsoft 365, Active Directory, Sharepoint
Onsite Support / Helpdesk
BNP Paribas Real Estate
Infrastructure administration
Maintenance of installations
Assignment of permissions and licenses
Maintenance and support
Setting up computers
Setting up workstations
Support for managers
Telephone and ticket support
Support and management of iPads, iPhones and HP Notebooks
User management
Network technology
Applications: ServiceNow, Topdesk, Microsoft 365, Active Directory, Ivanti, Sharepoint, MobileIron, MIDA
Onsite VIP Support
Henkel AG & Co. KGaA
Infrastructure administration
Maintenance of installations
Maintenance and support
Setting up computers (Lenovo)
Setting up workstations
Assignment of permissions and licenses
Support for managers
Telephone and ticket support (Cisco, Zendesk)
Support and maintenance of iPads, iPhones
Setup of conference equipment and support
Applications: Zendesk, Microsoft 365, Active Directory, Ivanti, Sharepoint, HCL Notes, MIDA
1st Level Support
Deutsche Rentenversicherung
Use of the Jira ticketing system
Infrastructure administration
Office 365 support
Assignment of permissions and licenses
Hardware configuration and maintenance of various systems: clients, servers, peripherals (desktops, notebooks, tablets, printers, copiers)
User training
Applications: Microsoft 365, Jira, MDM, PHP, HCL Notes
1st Level Support / Rollout
Berliner Senat / ITDZ
Documentation creation
Infrastructure administration
Maintenance of installations
Maintenance and support
Computer provisioning
Setting up workstations
Applications: Assyst, Microsoft 365, Active Directory Support
Sales Support
Google Sales Support
Presentation and sell-out management in up to 2 stores
Local contact person for stores in the region
Google Pixel & Nest brand ambassador
Store responsibility for all Google-related topics
Implementation and reporting of marketing and sales activities
Expertise in Google Pixel and Nest products
Ongoing placement optimization
Competitor analysis and monitoring
Applications: Merchandise management system
Sales Promoter
Self-employed
Sales of consumer electronics (smartphones)
Participation in training sessions
Customer consulting
Smartphone operating systems (iOS, Android)
Applications: Merchandise management system
User Help Desk 1st Level Support
CPM Barcelona
Ticket processing and bug fixing
Integration of user-specific settings
Answering incoming calls in German and English
Participation in training sessions
Applications: Nova (Zendesk), Genesys, MS Office, WS Explorer, Helpdesk
IT Support
Short-term IT Support Project
- Setup and installation of printers and smartphones
- Setup and dismantling of workstations
- Assistance with ticket processing (Zendesk)
Rollout Technician
Insurance Company
- Picking hardware packages
- Sorting hardware
- Imaging computers
- Setup and dismantling of workstations
- Scanning inventory numbers
- Maintaining databases
- Ticket processing
System Electronics Support
Filmpalast Hildesheim
- Support for system electronics
- Laying system cables for picture and sound in cinemas
Porter / Concierge
Shangri-La Hotel Sydney
Customer Service
Coordination of Group Arrivals
Handling Guests’ requests
General Information services
Applications: Opera PMS
Intern Front Office and Room Reservations
Le Royal Meridien Beach Resort & Spa / Grosvenor House
Managing Guest profiles
Modifying and creating reservations
Handling Guests’ requests over the phone
Reception services
Customer service
Applications: Opera PMS, Office 365
Trade Fair Host / Event Support
Fairgrounds
Product presentations and group tours
Clients: Sony, Daimler, Wey, Facebook, Polaroid
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Banking and Finance, Chemical, Real Estate, Government and Administration, and Tourism.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Information Technology, Marketing, Operations, and Sales.
Summary
IT Support Specialist with a focus on 2nd-level support, onsite support and administration of IT infrastructures in banks, industry and enterprise environments. Experience in M365- , D365-F&O-, ServiceNow-, Active Directory- and mobile device support as well as user management, permissions, hardware rollouts and application support. Experienced in working with specialist departments, managers and international IT teams.
Skills
Focus
- 1st/2nd Level Support
- Ev-Charging
- 365 Support
- It And Desktop Administration
- Rollout
- Ticketing Systems
Additional Skills
- Microsoft Operating Systems
- Office 365
- Ev Charging
- Permissions Management
- Network Technology
- Azure
- Mac Os
- Opera Pms
- Ios & Android
- Ticketing Systems (Zendesk/Jira/Servicenow/Top Desk)
- Active Directory Support
- Merchandise Management System
- Mdm
- Dockers
Industries
- It
- Trade Fairs
- Retail
- Hospitality
- Promotion
- Customer Service/Call Center
- Real Estate
- Ev Charging
Languages
Statistics
Experience
Global experience
Expertise
Frequently asked questions
Have questions? Find more information here.
Marko is based in Frankfurt, Germany and can operate in on-site, hybrid, and remote work models.
Marko speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), Croatian (Intermediate).
Marko has at least 10 years of experience. During this time, Marko has worked in at least 16 different roles and for 16 different companies. The average length of individual experience is 1 year and 8 months. Note that Marko may not have shared all experience and actually has more experience.
Based on recent experience, Marko would be well-suited for roles such as: IT Support Specialist, IT Onsite Support Specialist, Consultant / Support.
Marko's most recent position is IT Support Specialist at Santander Consumer Bank.
In recent years, Marko has worked for Santander Consumer Bank, Knauf, BP Europa SE, BNP Paribas Real Estate, and Henkel AG & Co. KGaA.
Marko is most experienced in industries like Professional Services, Chemical, and Banking and Finance. Marko also has some experience in Government and Administration, Real Estate, and Tourism.
Marko is most experienced in business areas like Customer Service, Information Technology, and Marketing. Marko also has some experience in Operations and Sales.
Marko has recently worked in industries like Chemical, Banking and Finance, and Government and Administration.
Marko has recently worked in business areas like Information Technology, Customer Service, and Operations.
Marko is immediately available full-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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