IT Support Specialists in Frankfurt
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Meet FRATCH IT Support Specialists in Frankfurt
Alessandro P.
Last position:
IT System Administrator – Client Deployment
- Main point of contact for the provisioning of end devices and operating systems
- Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
- User support with setup, process improvements, and handling of returns (RMAs)
Martina T.
Last position:
MDM Support Specialist at Paul Hartmann AG
- Data entry according to specifications
- Master data maintenance in SAP SD environment
- Maintenance of prices in the SAP system
- Continuous data matching and error analysis
- Creating surveys/questionnaires with MS Forms
- Analysis and evaluation of results and data
- Creating simple workflows to automate processes
- Documentation
Jaouad A.
Last position:
Second Level Support at Sanofi
- Software distribution on notebooks via Active Directory and image installation
- Support of iOS and Android devices, including SIM to eSIM conversion via QR code
- Scheduling appointments and initial login setup for employees
- Ticket handling through ServiceNow
Tommy G.
Last position:
1st Level Supporter / Service Technician / IT Systems Administrator at Freelancer
- Support for end users by telephone and Skype
- Error diagnosis and problem solving by telephone and remote access
- Independently receiving incident reports
- Forwarding unresolved problems to the appropriate escalation level
- Reinstalling incorrectly installed software or incorrectly configured computers
- Receiving requests and incident reports by email or ticket system
- Identifying and classifying problems and requests
- Performing initial diagnostic steps and attempting solutions for frequently occurring problems
- Providing basic technical support to users in the use of hardware and software
- Forwarding complex problems and requests to 2nd or 3rd Level Support
- Documenting incidents and solutions in a ticket system
- Monitoring and escalating open tickets to ensure that problems are resolved on time
- Communicating with users to provide updates on the progress of problem resolution
- Installing, configuring and maintaining hardware and software components
- Repairing and replacing defective components
- Monitoring and optimizing system performance and network connections
- Supporting the troubleshooting and diagnosis of technical problems
- Installing and configuring operating systems and application software
- Ensuring compliance with security policies and data protection regulations
- Managing user accounts and access rights
- Performing regular backups and recovery processes
- Creating technical documentation and instructions
- Training users in the use of IT systems and applications
- Technologies/Methods: Skype, ticket system
Enes K.
Last position:
IT – Support 1st & 2nd Level at Jost Werke
- Documentation and inventory
- Data management
- Microsoft Azure
- ADManager Plus
- Ticket processing
- Software installations and distributions
- Software licensing
- Software migration
- Remote and onsite support
- Windows 10 support and migration
- Mobile device lifecycle management
- Active Directory
- Notebook staging
- Software management
Imran H.
Last position:
Goldgas
- Interface between support and customers
- Providing IT solutions
- Network support
- Patch management
- Documentation of all devices
- Optimization of the 7 meeting rooms
Leon L.
Last position:
IT Specialist / 2nd Level Support at HASOMED/ITCOS
- Client management
- Personnel management
- Meeting project targets
- Consulting & customer support
- Infrastructure support for medical practices
- Firewall setup
- End point protection installation and management
- Client-server infrastructure setup
- VPN installation
- Customizing, maintaining and updating existing systems and devices
- Telematics infrastructure (TI)
- VM connector configuration
- Communication in healthcare
- Activating HBA and SMC-B
- Error analysis and troubleshooting
- Employee support for industry-specific software
- Escalating tickets to 3rd level support
- Setting up card terminals (e.g. Orga, Cherry)
- EasyTI installation / configuration
- Troubleshooting & scheduling
- Deregistering old hardware/connectors
- Database management
Utku Ö.
Last position:
Third Level Support Infrastructure at VACUUMSCHMELZE GmbH & Co. KG
- Converting WinXP/Win7 clients to Win10/11 with special soft & hardware (some 20-year-old systems with custom software and GBIP and KUSB interfaces, 32- and 64-bit systems)
- Researching special measurement system drivers from National Instruments, Keithley, Förster, MPhysik, etc.
- Minor source code adjustments (DLL integrations) in the software with support from the developer
- CMDB maintenance, use case creation, and documentation
- Registry changes for kiosk mode, auto logins, NetJoin, etc.
- Group policy adjustments and various admin tasks in Active Directory
- Azure AD support (group creation, 2FA/MFA, SaaS, self-service, access permissions, SharePoint)
- Installation and maintenance/documentation of anti-virus software, Cisco AnyConnect, Qualys, and Ivanti agent
- Ivanti ticket system/deployment (Endpoint Manager software deployment, patches, etc.)
Abdulkerim G.
Last position:
Onsite Support at Avemo Group
- Onsite support
- 1st, 2nd & 3rd level support
- Tanss ticket system
- M365 support
Discover over 15,000 top freelancers
IT Support Specialists statistics
Aggregated from the professional profiles of matched freelancers.
Experience
12 years
Position duration
1.2 years
Positions per freelancer
11
Top business areas
Information Technology, Customer Service, Operations
Top industries
Information Technology, Banking and Finance, Healthcare
Certification focus areas
Information Technology, Legal
Bachelor's degree or higher
33%
Certifications per freelancer
1
Most common languages
German, English, Turkish
Speak two or more languages
89%
Based on our profile pool as of 25 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this role in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates for IT Support Specialists in Frankfurt
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 25 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
IT Support Specialists experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (78%)
- Healthcare (56%)
- Aerospace and Defense (44%)
- Automotive (44%)
- Transportation (44%)
- Insurance (33%)
- Manufacturing (33%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the role
What they handle
IT Support Specialists keep day-to-day work moving. They resolve user issues, set up devices, manage access, and keep core systems usable. Typical work includes first- and second-level support, ticket triage, onboarding and offboarding, printer and VPN issues, account resets, and basic troubleshooting across Windows, macOS, and common business apps.
Typical deliverables
- Clear ticket handling and follow-up
- User support for laptops, desktops, mobile devices, and peripherals
- Setup of accounts, permissions, and standard software
- Troubleshooting for email, VPN, Wi-Fi, and network access
- Knowledge base updates and simple support documentation
- Smooth handover to infrastructure, security, or application teams
Core skills
A strong IT Support Specialist combines technical breadth with calm communication. They understand help desk processes, remote support tools, endpoint management, Active Directory, Microsoft 365, and basic networking. They also know how to ask the right questions, document clearly, and work under pressure when users cannot access critical systems.
When companies hire freelance support
Companies often bring in freelance IT support when internal teams are short on capacity, during office moves, new employee waves, hardware rollouts, or system changes. It is also useful for temporary cover, project-based support, or local help in Frankfurt when on-site presence matters. Financial services, consulting firms, and international teams often need support that can work in English and German and adapt quickly to local processes.
What strong specialists look like
- Fast at diagnosing common workplace issues without guessing
- Comfortable with incident, request, and change workflows
- Able to support both end users and IT admins
- Careful with security, access rights, and device hygiene
- Clear in status updates and escalation notes
- Practical with tools like ServiceNow, Jira Service Management, Intune, and remote access software
Good fit for the role
The best candidates are not only responsive. They are structured, patient, and reliable. A solid IT Support Specialist knows when to solve a problem directly and when to escalate it with enough detail for the next team to act quickly. They leave systems tidy, users informed, and tickets closed properly.
Frequently asked questions
Not sure where to start with IT Support Specialists? These answers cover the essentials.
A IT Support Specialist handles user issues, device setup, account access, and everyday troubleshooting. That can include laptop rollouts, email problems, VPN access, printer failures, and support tickets that need quick, practical follow-up. The role is hands-on and focused on keeping employees productive.
Look for strong troubleshooting, clear communication, and confidence with common workplace systems. A good IT Support Specialist should know Microsoft 365, endpoint tools, basic networking, and ticket workflows. They should also document clearly so other IT teams can pick up the case if needed.
A IT Support Specialist often covers a broader mix of first-line and second-line work than a pure help desk agent. Compared with a desktop support technician, they may handle more user management, remote support, and coordination with infrastructure or application teams. In many companies, the titles overlap, so the actual task list matters more than the label.
Freelance support is a good fit when you need fast coverage, extra hands for a rollout, or temporary help during leave or growth phases. It also works well for project-heavy periods, such as office moves, onboarding waves, or device refreshes. A permanent hire is better when you need a long-term owner for a stable support function.
Many tasks can be done remotely, such as ticket handling, account setup, and software support. On-site help is still important for hardware swaps, meeting room issues, network checks, and first-day onboarding. In Frankfurt, companies often want a mix of both, especially if they have local offices and hybrid teams.
A IT Support Specialist usually works with ticketing systems, remote support tools, identity and access management, and device management platforms. Common examples include ServiceNow, Jira Service Management, Microsoft 365, Intune, Active Directory, and standard remote access software. The exact stack depends on the company, but the work stays practical and user-facing.
Judge quality by how they diagnose problems, communicate status, and close tickets cleanly. A strong IT Support Specialist gives short, accurate updates, escalates with context, and avoids creating repeat issues through sloppy fixes. Ask for examples of difficult incidents, onboarding work, or support under time pressure.
Freelancers usually want clarity on scope, systems, access rights, and whether the work is remote, on site, or mixed. They also need to know who approves changes, how tickets are prioritized, and which teams they will work with. Clear expectations help an IT Support Specialist start quickly and avoid delays.
The average hourly rate for IT Support Specialists in Frankfurt is 69 €, which corresponds to a daily rate of about 549 € based on an 8-hour working day.
Of the freelancers working as IT Support Specialists in Frankfurt, 33% hold at least a Bachelor's degree.
On average, freelancers working as IT Support Specialists in Frankfurt have 12 years of professional experience, with a single engagement typically lasting around 1.2 years.
The most common languages among freelancers working as IT Support Specialists in Frankfurt are German (100%), English (89%), and Turkish (33%).
The most common industries among freelancers working as IT Support Specialists in Frankfurt are Information Technology (100%), Banking and Finance (78%), and Healthcare (56%).
The most common business areas among freelancers working as IT Support Specialists in Frankfurt are Information Technology (100%), Customer Service (89%), and Operations (67%).
FRATCH IT Support Specialists main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Berlin Hamburg Munich Cologne 
Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
