Microsoft Windows Experts in Frankfurt

• Error analysis and fixes including performance optimization of the in-house developed platform API
• Change and incident management in day-to-day operations
• Responsible for compliance with security and compliance requirements
• Vendor management for software development and maintenance
• Planning and execution of migration of legacy services to a cloud native platform

Role in the project: project staff, implementation team

Used skills: requirements analysis, IT service and application management, IT operations, error analysis and performance optimization, software maintenance and lifecycle management

Project environment: Cloud Native Platform (Kubernetes, Crossplane, AWS, ArgoCD, Grafana)

• ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
• Drafting "Governance guidelines for operational capacity management"

• Main point of contact for the provisioning of end devices and operating systems
• Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
• User support with setup, process improvements, and handling of returns (RMAs)

• Customer Value Management
• Program & project management
• Digital transformation
• Business development
• IT integration, IT processes
• Change management

• Hands-on solution architect
• Digital product development - SaaS
• Strategic consulting on software architecture, cloud migration, and DevOps processes
• Coaching SE developers and IT architects

Self-employed consulting, implementation, and support of IT infrastructures with a focus on IT security, network and server administration, virtualization, backup & recovery, IT documentation, asset management, and business continuity management.

• IT security consulting and implementation of technical protective measures
• Windows server and client support, patch management, user support
• M365 – Entra ID – MS Azure administration
• Planning, installation, and operation of LAN, WAN, WLAN, and VLAN infrastructures, Cisco, HP, Netgear, Sophos, Securepoint
• Support of virtual systems based on Hyper-V, VMware, and Proxmox
• Backup and recovery concepts including test recovery, documentation, and handover
• Introduction and maintenance of IT documentation, asset management, and inventory tracking
• Implementation of measures related to IT baseline protection, emergency manuals, and BCM
• On-/offboarding concepts with a focus on permissions, devices, data access, and handover processes

Security awareness and practical sensitization of users and IT staff

• Designed and specified the technical network integration of a new business-critical application system (MUREX) in the capital markets area in a complex interface and outsourcing environment.

• Created component specifications, a catalog of measures and an implementation plan.

• Ensured proper integration of the developed results in line with the bank’s framework: IT compliance, IT security, change and release management.

• Selected and integrated a new service provider for the bank; moved critical bank applications to the provider.

• Designed, implemented and supported the new Cisco network and Fortinet security setup at the service provider data center.

• Acted as technical interface between the bank, service providers and consulting partners.

• Supported and further developed the network and security infrastructure (clients, servers, networks); performed error analysis and implemented solutions within agreed service levels.

• Analyzed and diagnosed all security and network failures, glitches and malfunctions.

• Initiated continuous improvements to ensure efficient resource use and acceptable response times for users.

• Provided network support in a financial services organization and prepared operational changes on production banking network infrastructure for both large and small projects within strict change management discipline.

• Designed, defined, tested, governed and improved engineering standards.

• Performed the role of network architect for medium to large projects involving team resources.

• Introducing 5 different process applications for various teams

• Release planning: scope and time management

• Resource/capacity planning

• Conducting sprint planning / retrospectives

• Increment planning (multiple sprints)

• Preparing steering committee meetings / reporting to the executive board

• Coordinating / aligning with external suppliers / deliveries

• Multi-project resource planning

• Aligning with the business unit and development team

• Identifying best practices with IBM BAW

• Cost control and planning for the project team and external service providers

• Collecting KPIs using LogScale

• Analyzing application errors with LogScale / queries

• Defining user stories / aligning requirements with the business unit and development team

• Testing and defect tracking

• UI/UX design of the application

• Preparing and facilitating brown-paper workshop

• Test concept, test data, test organization, test execution

• Recording team velocity / metrics

• Executing tests

• Scripts for automated testing

• Organizing tests with the business unit and IT

• Recording and prioritizing defects

• Setting up and operating the application

• Setting up application monitoring with LogScale dashboards

• Checking health endpoints with PowerShell

• Post mortem analysis

• Setting up incident management

• Setting up problem management

• Analyzing errors using LogScale queries and dashboard

• Pre-processing data for AI

• Conducting evaluation with AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG

• Installing runtime environments for LLMs (large language model)

• Evaluating various LLMs

• Installing RAG (retrieval augmented generation) and integrating with LLM

• Extracting unstructured data with LLM and RAG

• Project based on IBM BAW (Business Automation Workflow), WebSphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, PowerShell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber

• Co-founded the Real-Time Data team, which grew to 10 members over time.
• Developed and delivered core data products.
• Optimized real-time application performance and implemented monitoring, alerting and logging solutions to ensure system stability.
• Created and maintained deployment pipelines.
• Collaborated with teammates, architects and experts in an agile Scrum environment.
• Operated applications, analyzed, tested and troubleshot software solutions.

• Introduction of methods for developing and automated deployment of cloud-native software and machine learning applications in OpenShift clusters
• Development of various programs in Python
• Technologies: Kubernetes, OpenShift, Kustomize, ArgoCD, Tekton, Docker, PodMan, Airflow, IntelliJ, PyCharm, Git, Bitbucket, Jira, Confluence, Python

• Provided consulting for modernizing legacy applications
• Delivered critical features under tight deadlines for backend and frontend
• Technologies: C#, .NET, WPF, WCF, REST, Angular, MS SQL Server

• Founding and overall responsibility: Built a B2B SaaS platform for craft and construction businesses from the first line of code to the live launch with the first paying customer; solo founding including full establishment of the company and all business processes.
• Product and technology responsibility: Designed and developed the entire product.
• Infrastructure & DevOps: Managed a Kubernetes/Helm environment including CI/CD, monitoring, and security architecture; GDPR-compliant platform decisions and evaluation of EU-hosted LLM providers.
• Agentic coding as a productivity multiplier: Set up a productive multi-agent environment with Claude Code: up to eight parallel agents in isolated Git worktrees, Telegram-based remote control and monitoring, MCP integrations (e.g., Context7, Playwright for E2E tests), and a builder-critic pattern with custom slash commands (/research, /plan) and compressed project contexts. Result: development throughput on par with a small team while working solo.
• Go-to-market: Independently developed positioning, SEO and direct mail playbook, as well as target group analysis.
• Regulation & finance: Implemented e-invoicing requirements (ZUGFeRD/XRechnung), set up accounting and payment infrastructure, and managed funding and financing options.

• Requirements analysis, design, and development of a product for freight logistics (dispatching, planning, timetable and network optimization)
• Documentation of technical focus areas and support with acceptance and integration testing
• DBMS-agnostic modeling and mathematical algorithms for optimization with solver integration (Gurobi, Cplex, Coin-OR)
• Implementation of service layer, automated testing, and integration with third-party systems