Microsoft Windows Experts in Düsseldorf

Successful delivery of projects on behalf of customers:

• -> 2023 – present: Project management for the consolidation of sites/data centers for a large telecommunications provider (infrastructure project, customer: Telefonica)

• Opening and preparing new sites

• Application migrations

• Decommissioning and handover of old sites

• -> 2021 – 2022: IT multi-project management for a large car leasing company (customer: Athlon)

• Migration of applications to the cloud and to another data center

• Additional projects to expand and optimize the application landscape

• -> 2021: Project management for the development of a platform providing internet access on aircraft operated by various airlines (customer: m3Connect/German Telekom)

• -> 2017-2020: Responsible management of an IP network consolidation (infrastructure project, customer: Cisco/Vodafone) at a large telecommunications provider

• Planning and coordination of migrations and their rollout

• Team leadership and integration of different teams (network operators, hardware and service providers)

• Overall project planning for resources, budget, costs, license and service contracts, cost optimization and negotiations
• Leading and managing the project team and achieving the project goals
• Leading digitalization projects and their phases such as concept, planning, change and requirements management, configuration, implementation, testing, interfaces, communication and approval
• Conducting planning meetings
• Organizing, planning and conducting team, customer and requirements workshops with up to 50 participants at operational and management level
• Main contact for technical and functional topics as well as project coordination
• Recording and maintaining backlogs (user stories and EPICs) in Jira and turning requirements into user stories and prioritizing them
• Approval and publication of online services in the Wirtschafts-Service-Portal.NRW (WSP.NRW)
• Creating and maintaining project documentation
• Planning and designing the nationwide rollout/reuse as part of the once-for-all principle via WSP/FIT-Connect
• Communication between stakeholders, customers, authorities and the Ministry of Economic Affairs, Industry, Climate Protection and Energy (MWIKE)
• Work according to the SCRUM method

• Transition of Microsoft Azure operations to BTC AG
• Responsibility: budget of €60k
• Staff: leadership of 5 people
• Tools: Office 365, JIRA, Confluence

The customer's own IT ticketing tool is being migrated to the central corporate tool. Critical elements are the product shop, the operational framework, the ITIL processes and asset management. It is important to ensure that the strategy for the service and support model works with the new tool, so that IT operations can continue smoothly. The next step is to develop and establish processes for the newly formed core team.

• Current-state analysis / weakness analysis of the existing processes and tool setup
• GAP analysis of the current and future operating and service models
• Analysis of business needs
• Evaluation and implementation of the identified GAPs
• Establishment of a continuous improvement process
• Risk management
• Hypercare & support during operational activities
• Establishment of processes for the newly formed core team
• Stakeholder management

• Creating interfaces between the legacy platform and the new container solution
• Coordinating required contributions from line units
• Moderating regular status meetings with the software vendor
• Minimally invasive conversion of TWS scheduling from the old to the new platform
• Environment: IBM Mainframe, DB2, CICS, MQ, Red Hat Linux, Oracle, Kubernetes, Kafka, Helm, GitLab, Jenkins

• In this role, I was responsible as Lead Software Engineer for automating various meat production lines.
• My focus was on developing highly available (High Availability) systems using C/C++.
• I also implemented and supported container orchestration with Kubernetes to ensure smooth and scalable production operations.

• Service owner of the receivables management platform Ikarus
• Management and coordination of external 1st-level service providers
• Team leadership and building ITIL-compliant support structures
• Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
• Stakeholder management between the business unit, IT, and external partners
• Jira ticket automations and maintenance of Confluence documentation

• Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.

• Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.

• Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.

• Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).

• Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.

• Product: Secure Net - Classic, Converged & Home Wifi Protect

• Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.

• Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania

• Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany

Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow

Seqnaut and Sycosm (WIP) – Embedded Audio DSP & Synthesis Platform

• Embedded audio DSP framework — synthesizers, effects, drum machines; modular audio graph
• Sequencing: PianoRoll, StepGrid, MasterClock; 8-voice polyphonic synth; CLI + OSC
• Transient Detector — dual-envelope adaptive threshold, guitar attack detection
• Hardware: Teensy 4.1, custom AFE design tapping BOSS GX-100; MIDI FX integration

Label: C++23, C, Python, CMake, FreeRTOS, Teensy 4.1 (ARM Cortex-M7), Teensy Audio (Stoffregen), DaisySP, I2S/SAI, OSC, MIDI

• Responsible for qualifying & upselling new business
• 360 degree management of sales cycle
• Development of go-to-market strategies for SMEs and enterprise

• Self-employed PLC and software specialist focusing on automation and special-purpose machinery
• Programming, modernization, expansion and optimization of production systems, focusing on increased efficiency, data transparency and system integration
• PLC programming and safety with Siemens S7 Classic/TIA Portal, Beckhoff TwinCAT 2/3 and CoDeSys
• Development of high-level language software and database applications (.NET / C#, C++, Visual Basic .NET, Borland/Embarcadero C++)
• Development of custom software solutions for industrial automation, including embedded systems (Raspberry Pi, Arduino, NodeMCU, ESP8266)
• Integration of external systems such as reading devices, printers, scales, scanners and cameras, as well as various bus systems (Ethernet, Profinet, Profibus, EtherCAT, CAN bus, RS232, TCP/IP)
• Creation of visualizations and HMI applications with Siemens WinCC flexible, Beckhoff HMI and .NET frontends
• Planning, development and integration of machine vision solutions (Keyence, Cognex, AVS Alfavision, camera systems) in PLC and PC environments
• Design and implementation of process data collection systems and traceability solutions (100% traceability) based on Microsoft SQL Server (Compact, Express, Server), including stored procedures and direct PLC-SQL communication
• Creation of software and PLC concepts, standard function blocks and project libraries for PLC and high-level language projects
• Planning and programming of conveyor, inspection, assembly, packaging and grinding systems in industries such as automotive, chemical, food, electronics, machinery and systems engineering
• Conducting workshops and training on Siemens TIA Portal, STEP7 Classic, Beckhoff TwinCAT (including TwinSAFE), as well as topics such as architectures, safety, database integration and documentation
• Creation of technical documentation, manuals, training materials and class documentation with Microsoft Office and Doxygen
• Project management tasks from requirements analysis through planning, concept development and supplier coordination to commissioning, production support and customer support

• Supporting several agile teams in the new product development of an enterprise CRM and ERP application
• Web frontend development with Angular 17–21 (microfrontends, Domain-Driven Design, MDB-Bootstrap)
• Backend development with C# and .NET 7–10, MongoDB, MassTransit, RabbitMQ, Entity Framework Core, ElasticSearch (microservices, DDD)
• Technical feature design for assigned tasks
• Technical architecture design including forward-looking planning of AI-supported extension options
• Proof-of-concept implementation of AI-supported workflows with n8n and a locally hosted LLM (Ollama)
• Coordination with stakeholders and Product Owners, support with sprint planning

Result: Delivery of production-ready microservices and frontend modules in agile sprint cycles.

Environment: .NET 7–10 · Angular 17–21 · C# · TypeScript · OpenAPI · Microfrontends · DDD · Kubernetes · Docker · Helm · MS SQL Server · PostgreSQL · MongoDB · MassTransit · RabbitMQ · EF Core · ElasticSearch · Kibana · Azure DevOps · KeyCloak · n8n · Ollama

• Led the subproject for implementing Vulnerability Response as part of DORA
• Documented the current processes in compliance, risk & security
• Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
• Agile management of the integration service provider, the technical department, and the company's cross-functional teams
• Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
• Integrated GitLab Ultimate for importing and processing SBOMs
• Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
• Calculated multiple risk scores and priorities
• Defined dashboards and reports (Workspaces, Performance Analytics)
• Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)

• Development and maintenance of database-driven applications for managing supplier and food contracts, with extensive use of Oracle PL/SQL for complex business logic and data processing
• Optimization of PL/SQL procedures, functions, and triggers to ensure the performance and scalability of Oracle database solutions
• Ensuring compliance with best practices in PL/SQL development and implementing standards for code quality and data integrity
• Close collaboration with backend and frontend teams to ensure smooth integration between the Oracle database, C#-based APIs, and Azure cloud services