Microsoft Configuration Manager Experts in Germany

• Functional management and further development of a team of 28 IT employees (internal & external) in the areas of HelpDesk / HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basic operations
• Management of external service providers (including FI-TS for SAP basic operations)
• Personnel, resource and budget planning for the IT department and projects
• Introduction and establishment of regular communication formats (regular meetings, team and cross-departmental meetings)
• Ensuring application operations in a hybrid environment (Windows / Linux with database and web/application servers)
• Support for transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Building and introducing digital IT procurement for hardware & software (e.g. with DELL)
• Development and management of the „IT Operations DOS" department based on the company strategy
• Preparation of management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in Rentenbank committees and ensuring regulatory compliance (BaFin §44, DSGVO, BSI, MaRisk)

As a Council Member at GLG (Gerson Lehrman Group), the world’s leading expert network, I provide organizations, investment firms, and consulting companies with expert discussions on demand – wherever specialized knowledge in information security, IT governance, and regulatory compliance is needed.

My assessments are based on many years of practical experience in highly regulated industries: from building and implementing information security management systems (ISMS according to ISO 27001), IT risk and vulnerability management, and business continuity (ISO 22301) to the practical implementation of European regulations such as DORA, NIS2, BAIT, and the Cyber Resilience Act (CRA).

The cooperation is project- and discussion-based. I provide decision-makers with a practical perspective gained from real-world experience on cyber risks, security governance, and operational resilience – exactly when it is needed.

• Expert in the company's architecture management area

• Support for standardizing the company's IT landscape

• Further development of architecture management

• Shaping the company's business architecture

• Restructuring, administration and maintenance of all IT assets

• Support in creating a unified software asset management and CMDB

• Creation of unified document management (e-file)

• Transition of documents into a central DMS structure

• Link between architecture management and the department's internal business process management

• Support in developing strategic and tactical development plans

• Organizing communication with key stakeholders

• Support in the conception, organization and coordination of the architecture office to be built up

• Accompanying and advising the entire architecture management process

• Advising the company's business units on architectural topics and their framework conditions

• MS Office, Windows 10, VBA

• ITIL, TOGAF, PowerBi, Kanban, Scrum

• Internal agency tools

• Open Touch Conversation, Webex, wire, bdbos

• MS Sharepoint, JIRA, Confluence

• ARIS, Archimate, BPMN

A nationwide service provider for occupational medicine, occupational safety and health management, focusing on prevention, health and digital transformation.

• Role: Responsible for establishing and further developing professional project portfolio management in the Digital Transformation & Data area. Managing and supporting strategic IT and transformation projects, as well as supporting the introduction and establishment of project management standards, methods and governance structures.

Key areas:

• Establishment and further development of IT project portfolio management
• Analysis and structuring of business and technical requirements
• Management and coordination of cross-functional IT initiatives
• Stakeholder management at department, management and service provider level
• Introduction and further development of project management methods and tools (including Jira, Confluence, MS Planner)
• Preparation of decision-making documents, target visions and implementation concepts in the context of digital transformation
• Management and coordination of transformation, digitalization and organizational projects
• Preparation of decision templates and management documents for executive committees
• Conducting workshops and stakeholder management with departments and IT teams
• Definition of requirements for dashboards, reporting and KPI management
• Participation in the Wissenskompass project (requirements analysis and MVP concept)
• Analysis and evaluation of AI support opportunities in Knowledge Management
• Investigation of AI use cases to improve knowledge provision and use
• Consideration of AI requirements as part of the Wissenskompass concept
• Coordination with strategic departments to further develop project management standards
• Introduction, configuration and training for Microsoft Planner to support project and task management
• Conducting user training and supporting employees in the introduction of new ways of working and tools

Analysis and optimization of end-to-end processes in various business areas such as sales, procurement, order processing, and logistics. Redesign of the ERP system. Identification of optimization potential, especially in areas with media discontinuities and manual activities, as well as creation of a prioritized transformation roadmap with clear business cases and implementation recommendations. Management of automation initiatives. RPA at the production site in China. Evaluation and introduction of relevant AI use cases, as well as building basic AI capabilities within the organization. Training internal project team members and supporting them throughout the transformation process to develop a culture of continuous improvement. Close collaboration with IT and external implementation partners, with reporting to senior management.

Main responsibilities and achievements:

• Analysis of business processes and design of automated processes
• Training and support for employees in China and Germany
• 20% cost savings in logistics
• Regular status reports to senior management

MOVE-ZPD – Strategic Infrastructure Project | Total Program Budget 48 Mio. € | Data Center Migration Hannover → Hamburg

Responsibility for a central subproject for migrating business-critical specialist applications to a highly available data center architecture.

• Management of a central subproject for migrating business-critical specialist applications to a highly available data center architecture.
• Independent management of around 30 of approximately 100 business-critical specialist applications, including Exchange (approx. 30'000 users), LDAP, DNS and cross-state applications.
• Management of project structure, milestones, dependencies, risks and escalations, as well as coordination of the required business and technical stakeholders.
• End-to-end coordination of the managed migrations, from planning and structuring through environment provision, testing and acceptance to production deployment and go-live.
• Stakeholder management between business units, Product Owners, data center operations, program organization and external service providers.
• Development and implementation of a standardized server request and change process to speed up VM provisioning and reduce manual coordination.
• Management reporting as well as preparation and moderation of steering and decision-making bodies and workshops.

Technologies & Tools: MS Project, MS Teams, SharePoint, Oracle APEX, CA Automation Manager, Visio, MindManager

• User account management and creation in Active Directory
• Group management and updates in Active Directory
• Permissions management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

• Administration and further development of the M365 environment, including Teams, Exchange Online, Intune, and SharePoint Online
• Development of dashboards for performance monitoring with Microsoft Power BI
• Implementation of user requirements and processes with low-code/no-code technologies (Power Apps, Power Automate)
• Use of Jira and Azure DevOps to plan and implement user stories in an agile project context
• Participation in daily stand-ups, sprint planning, sprint reviews, and retrospectives as the technical point of contact
• Planning and implementation of security policies using Azure Conditional Access and multi-factor authentication
• Configuration and deployment of clients and applications via MECM (SCCM) and Baramundi

Windows Administrator, software distribution, user support, Azure / Entra Administrator, hardware support, software packaging, defining and introducing processes

Tasks performed:

• Handling incidents, service requests and changes in the Matrix42 ticketing system
• Processing and resolving issues
• User creation / permissions
• Windows installation and patch management
• Entra permissions and license management
• Process optimization and documentation

Tools and methods used: Windows Server 2016 / 2019, Active Directory, Windows 11, Office 365, Azure / Entra, Ivanti, VMWare & ESX, Dell & Kyocera Minolta & Zeus hardware support

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Focus on winning new enterprise IT projects and further developing the IT Service and Application Management profile
• Available for new projects in Application Management, IT Service Management and Application Operations

PROFILE Senior Oracle specialist, consultant and DBA with many years of experience in planning, architecture, installation, migration, operations, performance tuning and troubleshooting of large Oracle database environments. Focus on Oracle Database 19c and enterprise architectures with RAC, Active Data Guard, Golden Gate, Exadata, RMAN and CDB/PDB. Experience in heterogeneous enterprise environments on Linux, AIX, Solaris, HP-UX and Windows, as well as in cloud and migration projects. Over many years, worked as a technical consultant, DBA, architect and project manager for banks, insurers, energy providers, public institutions, industry, automotive and aviation. Combining technical Oracle expertise with operations concepts, migration, project planning, documentation and customer consulting.

ORACLE FOCUS AREAS

• Oracle Database 19c – installation, upgrade, patch/RU management, operations and troubleshooting
• Oracle Database 21c / 23ai / 26ai – knowledge of current Oracle release lines
• Oracle RAC, Active Data Guard, Data Guard, Oracle GoldenGate
• CDB / PDB, multitenant architectures and enterprise database operations
• Oracle Exadata and highly available database environments
• RMAN – backup, restore, recovery, migration and disaster recovery scenarios
• Data Pump (EXPDP / IMPDP), Transportable Tablespaces (TTS) and database-based migrations
• Performance analysis, SQL / PL/SQL, tuning, troubleshooting and capacity planning
• Oracle Enterprise Manager / monitoring and technical operational support
• Oracle Security: Wallet, TDE, Database Vault, VPD / RLS
• Oracle DWH / BI: OBIEE, ODI, OWB and Discoverer
• Oracle Applications / E-Business Suite and Oracle-based application environments

CURRENT PROJECTS

Scope Solutions AG, Basel / CH | 08/2023 – ongoing Oracle Project Management and DBA

• Installation, maintenance and regular upgrades of Oracle database systems with a focus on Oracle 19c.
• Patch and release management including OPatch and Release Updates; operations on RHEL 8.x, SLES 15.x and Windows.
• DBA support for customers in DACH and Europe and support of production, load test and other CDB/PDB environments.
• Technical operating processes and documentation via Confluence; support and service requests via My Oracle Support / Metalink.

Federal Employment Agency, Nuremberg | 04/2022 – 10/2023 Oracle Operations Support / DBA

• Operations and regular upgrades of Oracle-19c database systems on SLES 15.x.
• DBA for around 2,100 PDBs on RAC and Exadata in production, integration, load test and other environments.
• Configuration management via ARS Remedy; workflows and technical documentation via Jira and Confluence.
• Operations support and processing of service requests via My Oracle Support / Metalink.

Federal Statistical Office, Wiesbaden | 09/2021 – 03/2022 Oracle Operations and Architecture – 2022 Survey

• Merging data into a central Oracle-19c database system.
• Design of import/export procedures for the central data structure.
• KPI and performance architecture for analyses.
• Training employees in Oracle performance and DBA topics.

E.ON Digital Technology, Landshut / KKI | 03/2019 – 12/2021 Oracle Operations, Architecture and DBA

• Patch concepts, technical documentation, installation, database administration and operations of Oracle 12c/19c.
• AIX 7.x, LPAR administration including VIO server and software distribution with NIM.
• Performance monitoring and monitoring.
• Backup and restore with TSM / IBM Spectrum Protect and Oracle RMAN.
• Installation of Enterprise Manager 13c with WebLogic Server 12.1x; employee training.

KaPe Munich – various end customers in DACH / Europe | ongoing / various projects Oracle DBA, architecture, migration, DWH consulting and project management

• Many years of consulting and operational DBA work in various Oracle architectures.
• DWH/CRM platforms: planning, analysis, performance and tuning, as well as business analysis.
• RAC, Data Guard, Transportable Tablespaces, RMAN and Oracle 11g/12c in enterprise environments.
• Customer projects including Burda, Deka, E.ON, Otto Group and Augsburger Allgemeine.

AXA, Germany / Europe | 09/2018 – 02/2019 Oracle DB Operations and Migration – Cloud Architectures

• Planning, methodology and execution of Oracle database migrations to IBM Private Cloud / Spectrum and AWS Public Cloud.
• Creation of Oracle databases in the cloud with SLES and Terraform templates.
• Technical architecture work and cloud KPIs.

RWE / SÜWAG / Syna, Germany | 07/2016 – 09/2018 Oracle DB Migrations 11g/12c and Project Management

• Design, planning and execution of Oracle database migrations 11g → 12c with platform and architecture changes.
• Windows Server 2012/2016 and setup and migration of Enterprise Manager/WebLogic-based monitoring environments.
• Use of Data Guard, TTS, EXPDP/IMPDP and RMAN based on analysis of application requirements.
• Performance and tuning for Oracle 11g/12c.

MTU Aero Engines, Munich | 01/2016 – 03/2017 Oracle DBA / Requirements Engineer

• Operations and development of Oracle 11g/12c databases and application workflows.
• Interfaces to SAP via BAPI.
• Design and management of APPS modules with Visual Basic / Visual Studio and PL/SQL; version control with SVN.

UBIS (HVB), Munich | 04/2012 – 08/2015 Oracle Operations, Architecture, DBA and Project Management

• Oracle-based operations and migration of MUREX and Sophis trading platforms.
• Oracle Security, Wallet, Tablespaces, RAC, Data Guard, Database Vault, GoldenGate and DWH.
• Project management for Oracle DWH migrations and release changes from 10g to 11gR2.
• Migration OWB 11gR2 → ODI 12c and introduction of Oracle Database 12c.
• Platforms: Red Hat, AIX and Solaris.

WWK Deutschland a.G., Munich | 09/2010 – 03/2012 Oracle DB and HP-UX → Linux Migration

• Architecture, planning, operations concept and migration of 104 databases from an HP-UX cluster to Red Hat Linux.
• Single Instance with Veritas Cluster and 2-node RAC 11.2.0.2; four Data Guard databases.
• Project management for OWB/DWH migrations (>1 TB), including tuning, PL/SQL, mappings and metadata.

Allianz Deutschland, ACAS Stuttgart | 03/2010 – 09/2010 Technical DWH Project Manager

• DWH project for processing European ETL data sources.
• Business analysis and requirements management for automated loading processes.
• OWB, PL/SQL, SQL*Loader, Oracle Advanced Security / TDE, Oracle BI and Database Vault.

NETMA, Munich-Taufkirchen | 08/2007 – 02/2010 Oracle Specialist and DBA for Oracle Applications 11i

• Operations of Oracle 9i/10g and Oracle Applications 11.5.10.
• Design and development of APPS modules with PL/SQL and SVN.
• Oracle RAC, Enterprise Manager, Oracle Application Server and migration tests.
• Platforms: AIX, SLES, Windows and HP-UX.

BT Germany, Munich | 11/2007 – 04/2008 Oracle DB Migration

• Migration from Oracle 8i to 10gR2 in a Solaris cluster environment.
• Preparing offers, project planning and process planning.

Itellium (KQ), Nuremberg | 02/2007 – 08/2007 Oracle DWH Specialist

• Design and analysis of a DWH focusing on master data and logistics.
• Oracle Designer, OWB, Oracle Database, ETL, PL/SQL and External Tables; data volumes up to approx. 5 TB.

Oracle Deutschland GmbH, Munich | 10/2006 – 02/2007 and further assignments Oracle Specialist / Consultant – Data Migration and DWH

• Consulting for customers such as Volkswagen, GE Money Bank, WeKa, KSB, Swisscom and British Telecom.
• Migration Discoverer EUL4 → EUL5i, database optimization, Data Guard and web/database analysis.
• Performance and tuning on Solaris and Linux.

HaSpa, Hamburg | 07/2006 – 10/2006 Oracle Specialist / Consultant – Data Migration and DWH

• Setup of an Oracle-10gR2 environment for banking applications.
• Data transfer from DB2 / OS390, architecture, sizing, tuning and performance.
• Data preparation and integration with OWB.

AUDI, Ingolstadt | 02/2005 – 06/2006 Oracle Consultant and DBA

• Operations, installation and maintenance of Oracle 9i/10g and IAS 10g.
• RMAN, Oracle RLS, Oracle HTMLDB, Veritas Cluster, Solaris and AIX / HACMP.
• Database cloning and migration 9i → 10g; approx. 200 systems up to 4.5 TB.

Photocolor, Kreuzlingen / CH | 11/2003 – 01/2005 Project Manager / Oracle

• Implementation, configuration, technical support and acceptance of an Oracle ERP/CRM solution.
• Oracle Applications, Oracle 9i, Solaris, HP-UX, OWB and Mercury TestDirector.
• Project scope approx. 2 TB; reporting to management.

ZPD NRW, Duisburg | 05/2003 – 10/2003 Oracle Consultant

• Consulting, PL/SQL training and project planning for a nationwide Oracle Forms integration.
• Oracle on HP Superdome / HP-UX; data volume 1.2 → 2.5 TB, sizing up to 5 TB.

Messe München GmbH | 11/2002 – 05/2003 Project Manager / Oracle

• MIS/DWH solution with OWB, Discoverer, Oracle 11i / 9i and RAC.
• Architecture, design, integration, troubleshooting and consulting for data volumes of 1.5–2 TB.

Aria SA Integration, Geneva / CH | 09/2002 – 11/2002 Oracle DBA and Consultant

• Oracle 8.1.7.4 / 9i; merging the Stuttgart and Geneva databases via replication.

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

Evaluation and selection of a new endpoint management platform for an environment with around 50,000 clients. Support for a manufacturing company in evaluating a future endpoint management platform as a possible replacement for the existing client management solution. Conducting a structured software selection process including proof of concept as well as preparing the decision basis for the Enterprise Architecture Board (EAM). Defining the technical requirements and evaluation criteria and creating a short list of possible solutions (Tanium, Baramundi, Microsoft Intune / MECM). Planning and supporting the technical proof of concept as well as evaluating the architecture and operations aspects of the different platforms. In addition, evaluating tools for migrating existing software packages from the Ivanti DSM environment. Comparing and testing IDERI Move and PACE for the automated transfer of the existing package structure to the new platform, with the goal of significantly reducing migration effort. Support in selecting the required Tanium modules as well as preparing the decision documents for the Enterprise Architecture Board.

Tools: Tanium, Baramundi, Microsoft Intune, Microsoft MECM, Ivanti DSM, IDERI Move, Pace, Windows 10, Windows 11, Windows Server. VDI