Microsoft Configuration Manager Experts in Munich

Vicenco K.

Interim IT Team Lead / IT Service Management / IT Project Management / Solution Architect

Brunnthal

Last position:

ITSM Project Manager (self-employed)

Unified ITSM framework

Definition of a company-wide ITSM target picture
Introduction of a uniform service structure across all business units

SLA and OLA management

Building a standardized SLA framework
Definition of service classes (Business Critical, Standard, Low Priority)
Introduction of OLAs between internal teams
Building meaningful SLA reporting
Definition of KPI and service dashboards for business units

Service portfolio management

Definition of service descriptions
If needed, preparing possible cost and service billing

Ticketing & processes

Incident management
Uniform ticket categories
Standardized prioritization
Escalation matrix
Automations
Self-service optimization

Request fulfillment

Service catalog across all business units
Approval workflows

Problem management

Introduction of root cause analysis
Known error database
Problem review process

Complete asset management concept

Hardware lifecycle management
Software lifecycle management
Leasing lifecycle
Mobile device lifecycle
Monitor lifecycle
Phone lifecycle

Processes

Procurement
Goods receipt
Inventory
Assignment
Return
Disposal
Leasing return Goal: single source of truth for all assets

CMDB design

Definition of all configuration items:
Workplace
Notebooks
Monitors
Mobile phones
Printers

Infrastructure

Servers
Firewalls
Switches
WLAN
Storage
Backup systems

Cloud

Azure resources
Microsoft 365
SaaS services

Relationships

User ↔ Asset
Asset ↔ Service
Service ↔ Infrastructure
Location ↔ Asset
Goal: make all service dependencies visible

Software asset & license management

License management concept
License balancing
Compliance reporting
Microsoft license management
Adobe license management
SaaS management
Contract management
Renewal management

Interfaces & automation Existing systems

Workday
Joiner
Mover
Leaver

TESMA

Leasing data
Contract data

Matrix42

Asset synchronization
User synchronization

Active Directory / Entra ID

User management

Microsoft 365

License assignment
Group management

Dormakaba

Access processes
Lifecycle services

Monitoring platforms

PRTG
Palo Alto
Cisco

Reporting & KPI framework

Definition of a management dashboard
KPIs
Ticket volume
SLA fulfillment
MTTR
First resolution rate
Asset accuracy
License compliance
Change success rate
Service availability
Degree of automation

Network redesign support

Governance
Support of the network redesign from an ITSM point of view
Definition of affected services
Change management structure
Communication concept

CMDB integration

Recording of all network components
Service mapping
Dependency analysis

Validation of documentation and knowledge base articles

Network documentation
Operations documentation
Standard changes

Monitoring & event management

Target picture
Central monitoring concept
Event management process
Alerting strategy
Escalation model

Systems

Cisco
Palo Alto
Fortinet
Rubrik
Veeam
Matrix42
Azure
Microsoft 365 Automation
Ticket creation from monitoring
Escalations
Standard actions

Audit, compliance & information security

ISO 27001 consulting
TISAX consulting
NIS2 preparation - consulting
Audit-ready processes
Documentation structure
Evidence tracking in Matrix42

Roadmap

12-month roadmap
Prioritization of all measures
Quick wins
Medium-term projects
Long-term target picture
Documentation

Kai P.

Senior Oracle Specialist & Consultant

Munich

Last position:

Oracle Project Management and DBA at Scope Solutions AG

PROFILE Senior Oracle specialist, consultant and DBA with many years of experience in planning, architecture, installation, migration, operations, performance tuning and troubleshooting of large Oracle database environments. Focus on Oracle Database 19c and enterprise architectures with RAC, Active Data Guard, Golden Gate, Exadata, RMAN and CDB/PDB. Experience in heterogeneous enterprise environments on Linux, AIX, Solaris, HP-UX and Windows, as well as in cloud and migration projects. Over many years, worked as a technical consultant, DBA, architect and project manager for banks, insurers, energy providers, public institutions, industry, automotive and aviation. Combining technical Oracle expertise with operations concepts, migration, project planning, documentation and customer consulting.

ORACLE FOCUS AREAS

Oracle Database 19c – installation, upgrade, patch/RU management, operations and troubleshooting
Oracle Database 21c / 23ai / 26ai – knowledge of current Oracle release lines
Oracle RAC, Active Data Guard, Data Guard, Oracle GoldenGate
CDB / PDB, multitenant architectures and enterprise database operations
Oracle Exadata and highly available database environments
RMAN – backup, restore, recovery, migration and disaster recovery scenarios
Data Pump (EXPDP / IMPDP), Transportable Tablespaces (TTS) and database-based migrations
Performance analysis, SQL / PL/SQL, tuning, troubleshooting and capacity planning
Oracle Enterprise Manager / monitoring and technical operational support
Oracle Security: Wallet, TDE, Database Vault, VPD / RLS
Oracle DWH / BI: OBIEE, ODI, OWB and Discoverer
Oracle Applications / E-Business Suite and Oracle-based application environments

CURRENT PROJECTS

Scope Solutions AG, Basel / CH | 08/2023 – ongoing Oracle Project Management and DBA

Installation, maintenance and regular upgrades of Oracle database systems with a focus on Oracle 19c.
Patch and release management including OPatch and Release Updates; operations on RHEL 8.x, SLES 15.x and Windows.
DBA support for customers in DACH and Europe and support of production, load test and other CDB/PDB environments.
Technical operating processes and documentation via Confluence; support and service requests via My Oracle Support / Metalink.

Federal Employment Agency, Nuremberg | 04/2022 – 10/2023 Oracle Operations Support / DBA

Operations and regular upgrades of Oracle-19c database systems on SLES 15.x.
DBA for around 2,100 PDBs on RAC and Exadata in production, integration, load test and other environments.
Configuration management via ARS Remedy; workflows and technical documentation via Jira and Confluence.
Operations support and processing of service requests via My Oracle Support / Metalink.

Federal Statistical Office, Wiesbaden | 09/2021 – 03/2022 Oracle Operations and Architecture – 2022 Survey

Merging data into a central Oracle-19c database system.
Design of import/export procedures for the central data structure.
KPI and performance architecture for analyses.
Training employees in Oracle performance and DBA topics.

E.ON Digital Technology, Landshut / KKI | 03/2019 – 12/2021 Oracle Operations, Architecture and DBA

Patch concepts, technical documentation, installation, database administration and operations of Oracle 12c/19c.
AIX 7.x, LPAR administration including VIO server and software distribution with NIM.
Performance monitoring and monitoring.
Backup and restore with TSM / IBM Spectrum Protect and Oracle RMAN.
Installation of Enterprise Manager 13c with WebLogic Server 12.1x; employee training.

KaPe Munich – various end customers in DACH / Europe | ongoing / various projects Oracle DBA, architecture, migration, DWH consulting and project management

Many years of consulting and operational DBA work in various Oracle architectures.
DWH/CRM platforms: planning, analysis, performance and tuning, as well as business analysis.
RAC, Data Guard, Transportable Tablespaces, RMAN and Oracle 11g/12c in enterprise environments.
Customer projects including Burda, Deka, E.ON, Otto Group and Augsburger Allgemeine.

AXA, Germany / Europe | 09/2018 – 02/2019 Oracle DB Operations and Migration – Cloud Architectures

Planning, methodology and execution of Oracle database migrations to IBM Private Cloud / Spectrum and AWS Public Cloud.
Creation of Oracle databases in the cloud with SLES and Terraform templates.
Technical architecture work and cloud KPIs.

RWE / SÜWAG / Syna, Germany | 07/2016 – 09/2018 Oracle DB Migrations 11g/12c and Project Management

Design, planning and execution of Oracle database migrations 11g → 12c with platform and architecture changes.
Windows Server 2012/2016 and setup and migration of Enterprise Manager/WebLogic-based monitoring environments.
Use of Data Guard, TTS, EXPDP/IMPDP and RMAN based on analysis of application requirements.
Performance and tuning for Oracle 11g/12c.

MTU Aero Engines, Munich | 01/2016 – 03/2017 Oracle DBA / Requirements Engineer

Operations and development of Oracle 11g/12c databases and application workflows.
Interfaces to SAP via BAPI.
Design and management of APPS modules with Visual Basic / Visual Studio and PL/SQL; version control with SVN.

UBIS (HVB), Munich | 04/2012 – 08/2015 Oracle Operations, Architecture, DBA and Project Management

Oracle-based operations and migration of MUREX and Sophis trading platforms.
Oracle Security, Wallet, Tablespaces, RAC, Data Guard, Database Vault, GoldenGate and DWH.
Project management for Oracle DWH migrations and release changes from 10g to 11gR2.
Migration OWB 11gR2 → ODI 12c and introduction of Oracle Database 12c.
Platforms: Red Hat, AIX and Solaris.

WWK Deutschland a.G., Munich | 09/2010 – 03/2012 Oracle DB and HP-UX → Linux Migration

Architecture, planning, operations concept and migration of 104 databases from an HP-UX cluster to Red Hat Linux.
Single Instance with Veritas Cluster and 2-node RAC 11.2.0.2; four Data Guard databases.
Project management for OWB/DWH migrations (>1 TB), including tuning, PL/SQL, mappings and metadata.

Allianz Deutschland, ACAS Stuttgart | 03/2010 – 09/2010 Technical DWH Project Manager

DWH project for processing European ETL data sources.
Business analysis and requirements management for automated loading processes.
OWB, PL/SQL, SQL*Loader, Oracle Advanced Security / TDE, Oracle BI and Database Vault.

NETMA, Munich-Taufkirchen | 08/2007 – 02/2010 Oracle Specialist and DBA for Oracle Applications 11i

Operations of Oracle 9i/10g and Oracle Applications 11.5.10.
Design and development of APPS modules with PL/SQL and SVN.
Oracle RAC, Enterprise Manager, Oracle Application Server and migration tests.
Platforms: AIX, SLES, Windows and HP-UX.

BT Germany, Munich | 11/2007 – 04/2008 Oracle DB Migration

Migration from Oracle 8i to 10gR2 in a Solaris cluster environment.
Preparing offers, project planning and process planning.

Itellium (KQ), Nuremberg | 02/2007 – 08/2007 Oracle DWH Specialist

Design and analysis of a DWH focusing on master data and logistics.
Oracle Designer, OWB, Oracle Database, ETL, PL/SQL and External Tables; data volumes up to approx. 5 TB.

Oracle Deutschland GmbH, Munich | 10/2006 – 02/2007 and further assignments Oracle Specialist / Consultant – Data Migration and DWH

Consulting for customers such as Volkswagen, GE Money Bank, WeKa, KSB, Swisscom and British Telecom.
Migration Discoverer EUL4 → EUL5i, database optimization, Data Guard and web/database analysis.
Performance and tuning on Solaris and Linux.

HaSpa, Hamburg | 07/2006 – 10/2006 Oracle Specialist / Consultant – Data Migration and DWH

Setup of an Oracle-10gR2 environment for banking applications.
Data transfer from DB2 / OS390, architecture, sizing, tuning and performance.
Data preparation and integration with OWB.

AUDI, Ingolstadt | 02/2005 – 06/2006 Oracle Consultant and DBA

Operations, installation and maintenance of Oracle 9i/10g and IAS 10g.
RMAN, Oracle RLS, Oracle HTMLDB, Veritas Cluster, Solaris and AIX / HACMP.
Database cloning and migration 9i → 10g; approx. 200 systems up to 4.5 TB.

Photocolor, Kreuzlingen / CH | 11/2003 – 01/2005 Project Manager / Oracle

Implementation, configuration, technical support and acceptance of an Oracle ERP/CRM solution.
Oracle Applications, Oracle 9i, Solaris, HP-UX, OWB and Mercury TestDirector.
Project scope approx. 2 TB; reporting to management.

ZPD NRW, Duisburg | 05/2003 – 10/2003 Oracle Consultant

Consulting, PL/SQL training and project planning for a nationwide Oracle Forms integration.
Oracle on HP Superdome / HP-UX; data volume 1.2 → 2.5 TB, sizing up to 5 TB.

Messe München GmbH | 11/2002 – 05/2003 Project Manager / Oracle

MIS/DWH solution with OWB, Discoverer, Oracle 11i / 9i and RAC.
Architecture, design, integration, troubleshooting and consulting for data volumes of 1.5–2 TB.

Aria SA Integration, Geneva / CH | 09/2002 – 11/2002 Oracle DBA and Consultant

Oracle 8.1.7.4 / 9i; merging the Stuttgart and Geneva databases via replication.

Volker R.

IT Consultant, IT Architect, Senior System Administrator and Lecturer

Sauerlach

Last position:

Architect and Senior System Administrator at International trading company

Analysis and optimization of the VMware environment for operation in a KRITIS environment
Planning and implementation of updates to the VMware and hardware environment in a KRITIS environment
Set up Skyline Health Diagnostics
Review of the existing documentation
Training and onboarding of new internal employees
Support with migration and upgrade projects
Preparations for moving scripts in the virtualization environment to GitLab
Ticket processing with Service.Now

Michael M.

Freelance Senior Consultant & Cloud Architect

Gauting

Last position:

Freelance Senior Consultant & Cloud Architect at Rheinmetall AG

Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.

Konstantinos M.

Senior Project Manager

Unterhaching

Last position:

IT-Fly Specialist – Global Rollout at Lufthansa Group

Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba Switches (L2/L3), Notebooks/Peripherals; Serial Numbers/Asset Tags, IPv4/IPv6 Addressing, VLAN/DHCP/DNS Plan
Runbooks/MOPs: Site Rollout Runbook, Backout Strategy (<15–30 min), Risk Register, Communication Matrix; Approvals via CAB/Change
Images/Packages: Golden Image (Win10/11), Driver Packs, BIOS/UEFI Baseline; O365/Teams/OneDrive-KFM; BitLocker Policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE
Logistics: Shipping/Customs Clearance, RMA/DOA, On-Site Spares; Tools (Barcode Scanners, Label Printers), "Go-Bag" (Cables, SFPs, Console Cables)
Deliver (On-Site Implementation): Endpoints: Swap & Migration (USMT/OneDrive KFM), Peripherals (ATB/BT Printers, Scanners, Boarding Gate HW); Domain Join, Compliance Checks, O365 Activation, Printers/Queues, Network Drives
Acceptance: Functional Tests for DCS/CUTE/CUPPS/CUSS Stations, Ticketing/Check-in Workflows, Boarding Gates
Servers (R-Series): Rack & Stack, Cabling (PDU Redundancy, Fiber/Copper), Labeling/Nomenclature; Firmware/RAID (PERC), Lifecycle Controller, iDRAC Network; Windows Server 2022/2025 + CIS/BSI Hardening; Agents (Backup/AV/EDR/Monitoring), Time Service/NTP Auth, Syslog/SNMPv3
Network (Aruba): VLANs, LACP Trunks, MSTP Root; Portfast + BPDU-Guard at Edge; QoS (EF/AF); Dual-Stack (v4/v6), DHCP Relay. NAC/802.1X with ClearPass/Radius/TACACS+, Roles + MAB Fallback; Guest Isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→Inventory/CMDB
Airport-Specific: CUTE/CUPPS/CUSS Terminals; DCS/Amadeus/SITA Connectivity; FIDS (read-only); Bag Tag/Boarding Pass Printing; Changes During Off-Peak/Night Windows
Stabilize (Hypercare): First-Day Support, KPI Tracking (Login Times, Ticket Volume, Error Classes), QoS Fine-Tuning
Troubleshooting: Wireshark/iperf, Event Logs, Switch Counters, sFlow Flows; Fast Incident Handling as SPOC
Knowledge Transfer: Short Training Sessions for Station Teams, Mini-Runbooks (Incident/Recovery)
Close (Documentation & Handover): Documentation & CMDB: Final Configs (Switch/Server), Topology/Patch Plans, IP Tables, Serial Number/Asset Lists, Before/After Photos
Acceptance & Sign-off: UAT Protocols, Functional Evidence (Use Cases), Return/Reuse of Old Hardware
Lessons Learned: Risks, Standard Packages, Driver Freeze, "Known Issues"
Interfaces/Communication: Station IT, Airport IT, SOC/NOC, Ground Ops/Ramp/Check-in, Providers (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), Handover to BAU

Tobias W.

External Contractor

Last position:

External Contractor at Government Agency

Project support for VMware/Active Directory
Operational support for administration, process execution
Creation and review of documentation
Active Directory, Powershell, VMware VSphere 7, Confluence, Jira
Windows Server 2016/2019/2022/2025 GUI/Core
Concept and rollout of Windows Update Services (approx. 500 client/server systems) and takeover of a central WSUS gateway company-wide
Takeover and redesign KMS/RDS systems company-wide

Philipp S.

MS365 Consultant/Solution Architect

Last position:

MS365 Consultant/Solution Architect at Self-employed

Setup and configuration of an M365 tenant on a hybrid basis
SSO integration of the existing app infrastructure like Metamost, Huhu, etc.
License consulting, Entra ID initial configuration, MFA, Conditional Access, Privileged Identity Management
Intune: initial configuration, Windows 11 Autopilot, iPhone AES
Takeover of the tenant and preparation of a security audit
Rollout of iPhones with AES (formerly DEP) as COPE (Corporate Owned, Business Enabled)
Connecting external customers with enhanced security through Conditional Access
Consulting on cloud-first strategy and migration to a cloud-only business
Connecting various apps via SSO/SCIM (e.g. Atlassian, Personio, Adobe)
On-premises AD: security audit and project management for replacing the local AD (migration of file servers, Navision2016, user clients joined to Entra ID)
Copilot rollout with connection to external data sources and configuration via Intune
Support for TISAX and ISO27001 preparation
Setup and hardening of Entra ID, switching MFA to phishing resistant via Conditional Access
Intune management for Windows and Apple clients, web enrollment switch to AES, introduction of Autopilot, app management, integration of Microsoft Defender
Building a device baseline for Windows (COBO) and iOS/Android (BYOD)
Teams/SharePoint Online: access concepts and integration into Teams
Maintenance and backup of Entra ID and Intune tenants (drift management)
M365 backup with Veeam
Extending Conditional Access policies, introduction of Privileged Identity Management with hardware tokens and an on-premises admin tier concept
Revision of existing GPOs regarding structure, security, and compliance
Security audit and hardening of on-premises Active Directory and cloud tenant, SAML VPN, PIM introduction
Support for the HR department in introducing a booking portal and general system engineering administration & security
Introduction of Conditional Access and passwordless MFA, platform SSO, Defender for macOS/iOS, macOS compliance with Intune, Code2 signature configuration

Christian H.

Qualification Profile

Last position:

ZVEI - Central Association of the Electrical Industry

Further development of Excel templates for the electrical industry
Design and development of new analysis functions
Extension of Excel templates for data analysis
Use of Excel and VBA

Dmytro G.

Retraining (IT specialist for system integration)