Konstantinos Metaxas-Senior Project Manager
Check rate
Experience
IT-Fly Specialist – Global Rollout
Lufthansa Group
Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba switches (L2/L3), notebooks/peripherals; serials/asset tags, IPv4/IPv6 addressing, VLAN-/DHCP-/DNS plan
Runbooks/MOPs: site rollout runbook, backout strategy (<15–30 min), risk register, communication matrix; approvals via CAB/change
Images/Packages: Golden Image (Win10/11), driver packs, BIOS/UEFI baseline; O365/Teams/OneDrive KFM; BitLocker policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE
Logistics: shipping/customs clearance, RMA/DOA, on-site spares; tools (barcode scanner, label printer), "Go-Bag" (cables, SFPs, console cables)
Deliver (on-site implementation): End devices: swap & migration (USMT/OneDrive KFM), peripherals (ATB/BT printers, scanners, boarding gate hardware); domain join, compliance checks, O365 activation, printers/queues, network drives
Acceptance: functional tests for DCS/CUTE/CUPPS/CUSS stations, ticketing/check-in workflows, boarding gates
Server (R-Series): rack & stack, cabling (PDU redundancy, fiber/copper), labeling/naming; firmware/RAID (PERC), Lifecycle Controller, iDRAC network; Windows Server 2022/2025 + CIS/BSI hardening; agents (backup/AV/EDR/monitoring), time service/NTP auth, Syslog/SNMPv3
Network (Aruba): VLANs, LACP trunks, MSTP root; PortFast + BPDU Guard at the edge; QoS (EF/AF); dual stack (v4/v6), DHCP relay. NAC/802.1X with ClearPass/Radius/TACACS+, roles + MAB fallback; guest isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→inventory/CMDB
Airport specifics: CUTE/CUPPS/CUSS terminals; DCS/Amadeus/SITA connectivity; FIDS (read-only); bag tag/boarding pass printing; changes in off-peak/night windows
Stabilize (hypercare): first-day support, KPI tracking (login times, ticket volume, error classes), QoS fine-tuning
Troubleshooting: Wireshark/iperf, event logs, switch counters, sFlow flows; fast incident handling as SPOC
Knowledge transfer: short training sessions for station teams, mini-runbooks (fault/recovery)
Close (documentation & handover): docs & CMDB: final configs (switch/server), topology/patch plans, IP tables, serial/asset lists, before/after photos
Acceptance & sign-off: UAT protocols, functional evidence (use cases), return/reuse of old hardware
Lessons learned: risks, standard packages, driver freeze, "known issues"
Interfaces/communication: station IT, airport IT, SOC/NOC, ground ops/ramp/check-in, provider (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), handover to BAU
IT System Engineer/Senior Service Desk Consultant
Customer belongs to critical infrastructure
- Operation & stabilization of the service IT infrastructure (M365/Exchange Online & 2016, Azure) incl. 2nd/3rd level ticket handling
- Service operations according to ITIL v3: incident/change/problem, SLA tracking and status reports
- IIS operation: application pools, bindings/certificates, FRT/logging
- Troubleshooting: registry fixes, cmd/PowerShell, event logs, services, certificate renewals
- Dev interface: UAT/acceptance/handover/hypercare
- IT documentation & knowledge management in Confluence (how-to, runbooks, handover documents)
- Endpoint & software deployment with Baramundi (patch, inventory, reporting) and license/asset management via ACMP (SAM/CMDB-ACMP)
- Stakeholder & provider management: close collaboration with IT management/business departments, coordination of external managed service providers
Part-time training in portfolio management & derivatives trading (basic and follow-up program)
DeltaValue GmbH
Overall Project Manager Transition
Customer belongs to critical infrastructure
- Project & resource management: building, maintaining and monitoring the project plan in MS Project 2016; milestones, KPIs and status reports according to ISO 9000
- Service Design & Transition (ITIL/ISO 20000): definition/optimization of processes (incident/change/problem, CAB, escalation); SLA definition and monitoring in ServiceNow
- Infrastructure & architecture: design of a hybrid Azure/AD architecture (AGDLP, GPO hardening); selection/rollout of Lenovo servers; virtualization on CORBOX VMs
- SAM, asset & CMDB: consolidation of the CMDB in ServiceNow CMDB; introduction of Software Asset Management with USU/Aspera SmartTrack (license balance, compliance, processes)
- Integration of European grid operators; interface governance & change/release; IEC 104/TASE.2 exposure (operation/data path planning, documentation in CMDB)
- Communication & committees: stakeholder management; steering committee and specialist committee moderation; collaboration via Microsoft 365 and Confluence
- Change, test & cutover planning: development of a coordinated cutover plan incl. rollback scenarios; test management with Xray for Jira
- MDM & endpoint security: implementation of EMM/MDM with Intune and MobileIron; endpoint hardening, patch management and policy enforcement via Ivanti
- Process & tool integration: automated workflows between ServiceNow/Jira Service Management, CMDB and MDM
- Documentation, compliance & enablement: standardized templates, runbooks, manuals in SharePoint; ensuring ISO 9000, ISO/IEC 20000; training of the 2nd/3rd level team
Lecturer in Computer Science
Zukunftsmotor GmbH
- Curriculum & module design: planning and delivery of modules on ITSM (ITIL v3/v4), Windows/AD & AGDLP, Microsoft 365/SharePoint, Azure basics, network management (IPv4/IPv6, VPN, firewalls), SQL/SQL Server, Service Desk Management
- Practical labs & exercises: building lab environments with Azure, M365/Outlook/Teams/SharePoint, Cisco networks, firewall/Sophos, VPN, server operating systems; creating step-by-step guides and exam tasks
- Engineering content: introductions to AD structures (OU/GPO), hardening principles, SQL Server administration, network troubleshooting, MDM with Intune/Mobile Security
- Coaching & transfer: supporting participants with project work, reviewing documentation and best-practice guides
Project Manager / IT Systems Engineer IT Infrastructure
Client belongs to critical infrastructure
Project Manager / IT Systems Engineer – CMDB / ITIL v3 & v4
Client belongs to critical infrastructure according to BaFin
IT Systems Engineer - Data Center Architect / Project Manager
Client belongs to critical infrastructure
IT Systems Engineer / IT Service Engineer
Bouygues E&S InTec Switzerland AG
IT Service & Infrastructure – Analyst
Fujitsu TDS GmbH
Network Management for Experts incl. Cisco CCNA
Training
Project and IT Business Manager / Configuration Manager CMS Bank Project
Client belongs to critical infrastructure according to the BSI
Project and IT Security Manager
Client belongs to critical infrastructure according to the BSI
IT System Engineer
GFN AG
IT System Engineer / IT Service Engineer
Client belongs to critical infrastructure according to the BSI
IT System Engineer / IT Service Engineer
Rohde & Schwarz GmbH & Co. KG
IT System Engineer / IT Service Engineer
Rohde & Schwarz GmbH & Co. KG
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Manufacturing, Aerospace and Defense, Information Technology, Banking and Finance, and Utilities.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Operations, Finance, and Investments and M&A.
Languages
Certifications & licenses
Cisco CCNA
Training
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
Similar Freelancers
Discover other experts with similar qualifications and experience
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a IT-Fly Specialist – Global Rollout
Nearby freelancers
Professionals working in or nearby Unterhaching, Germany
