Andrej U.-Technical Project & Rollout Manager | IT Service & Automation
Check rate
Experience
Technical Project & Rollout Manager / IT Service Manager
Klinikum
- Stabilized the cross-site workplace/printer rollout and transferred it into reliable operational processes. Ongoing hospital operations, new naming conventions, new print servers in a different AD structure, Kerberos dependencies, management systems and inconsistent inventory data.
- Took over technical workstreams and escalated risks at an early stage. Interface between IT operations, project organization, internal employees and external service providers; independently responsible for critical technical workstreams without formal overall project management.
- Fully consolidated the central master/rollout data. Correlated serial number, MAC, IP, location and old/new device references from several sources and established them as a shared working basis for rollout, follow-up work, location and toner processes.
- Technically stabilized the printer rollout. 717 devices in the consolidated rollout scope, including 431 replacement devices; 114 documented deviations. Controlled, created or validated around 2,000 printer/queue objects.
- Proposed Location B as an independent work package and managed it technically. Consolidated 216 old devices into 88 new devices; implemented this in around 10 working days with 1-2 external technicians. Prepared ClearPass, TXT/mapping and ORBIS offset topics in parallel.
- Made several thousand existing TXT/VBS client assignments suitable for bulk migration. Defined old/new mapping, new print servers, Follow-Me, queue, suffix and tray logic; developed checking/correction logic for incorrect manual names.
- Built and productively verified cross-domain FollowMe. Used the historical username attribute to map between the old and new AD domains; stopped further expansion when data quality was no longer reliable.
- Developed the technical approach for hardware/queue reconciliation. Correlated standard lists, print server objects and real devices using IP/SNMP; defined rules for MAC, serial number, IP, location, toner, trays, keep/remove/rename, duplicates and rollback.
- Built AI-assisted automation under time pressure. Developed and stabilized PowerShell/XML tools with independently developed process, data and validation logic, test cases, logging, DryRun/guardrail approaches, error analysis and live validation.
- Designed an HTTP/web platform as a target architecture that was not introduced into production. Technically designed ASP.NET Core 8, .NET Worker, SQLite and PowerShell 5.1 for job control, target/actual comparison, logging/audit, recovery, queueing and locking.
- Operationalized toner, location and operational processes. Consolidated TA-Cockpit location data; established toner/order logic with prioritized run lists; supported Follow-Me, duplex and Scan2Mail pilots.
- Worked out the KRITIS/emergency topic in detail. Structured and visualized printer operations during power/infrastructure failures, coordinated internally and supported the integration into the emergency concept.
- Coordinated the workplace/IGEL client rollout with 1.200+ thin clients from a technical and operational perspective. Prepared the project from 11/2025 and continued it from mid-09/2026. Technically reviewed and structured the process from unpacking and labeling/inventory to setup; handed over operational unpacking/label coordination to a colleague so several employees could work in parallel.
- Personally prepared around 120 thin clients for production. Together with a technical colleague, primarily responsible for finding a solution for automated IGEL-OS-12 installation; productive automation is currently still open.
- Saved around 83 hours of manual ClearPass data entry. Created a PowerShell/import script for ClearPass and demonstrably saved the network colleague around 83 hours of manual entry for 1.200 thin clients; at the same time, significantly reduced the risk of manual errors.
- Supplied formal project management with technical results. Operational results, technical feasibility, process structure and status from the responsible workstreams serve as an important basis for steering by the official project manager.
- Documentation & handover. Documented rollout, AQrate, TA-Cockpit and automation processes, conducted training and tested, configured and prepared around 25 digital medical carts for operation.
Network & Security Administrator (NGFW - Palo Alto, Juniper)
Witt / OTTO-Umfeld
- Infrastructure & Security: Analyzed Palo Alto operations, network traffic and security rules; handled incidents/requests in Jira according to ITIL. Only limited exposure to Juniper.
- Project involvement: Supported WLAN renewal, core switch firmware/capacity, new warehouse infrastructure, BranchConnect and RMA/spare parts processes.
- Operational optimization: Analyzed technical documentation and StrataCloud/AIOps functionalities and prepared the findings internally.
IT Migrationsunterstützung M365
international industrial client
- Enterprise Migration: Supported the Interforest migration of 500+ clients using Binary Tree/PowerShell/Exchange.
- Hybrid Exchange: Supported the migration of 1.260+ mailboxes from on-premises to Microsoft 365; coordinated international user and migration issues.
IT Service Manager
Automotive supplier / TISAX environment
- Discovery & Analysis: Built a network overview covering switches, servers, clients, printers and VLANs using Nmap, Excel and Python.
- Delivery: Took over and successfully completed an existing IoT/buzzer project for VPN-based production access.
IT Migrationsunterstützung M365
Manufacturer of professional tools
- Migration & Coordination: Supported the hybrid migration of around 500 Exchange accounts to Microsoft 365; coordinated users, appointments and internal IT during the transition.
Service Manager
globaler Hersteller von Beleuchtungssystemen
- Process & Platform Introduction: Analyzed and optimized service desk processes; supported the introduction/replacement of the ticketing solution with ServiceWare through consulting, basic configuration, and presentations.
- ITSM & Requirements: Coordinated ITIL-oriented requirements between the business and IT and further developed operational service quality.
Projektunterstützung Netzwerk & Security
Verpackungshersteller
- Infrastructure Transformation: Supported and documented network segmentation, Cisco Meraki LAN/WLAN, Umbrella, and VPN connections for production/IoT networks.
- Security & Integration: Coordinated security requirements, segmentation, and site/device integration with the teams involved.
Service Manager
Verpackungshersteller
- Service & Project Governance: Managed and improved service levels, monitoring, reporting, external partners, changes, and business department requirements.
- Project Management: Supported a new construction project with investment/downtime planning, project planning, and external provider coordination; supported security policies, KPI/cost analysis, and the emergency manual.
- Technical Service: Provided technical support as needed, optimized meeting/service processes, and followed up on infrastructure changes.
IT Service Desk Manager
Bechtle IT-Systemhaus
- Managed the service desk team with resource, capacity, and shift planning; supported ServiceNow, AD/Exchange, Windows Server, VPN, monitoring, backup, and client rollouts.
Incident- und Request Manager / Helpdesk Manager
Johannesbad Holding
- Established and further developed ITIL processes; managed 1st-/2nd-level helpdesk, supported AD/Exchange/M365 and hardware rollouts, and accompanied projects as SPOC.
First- and Second-Level Support and Rollout
Fendt / AGCO
- 1st-/2nd-level support and quarterly hardware rollouts for up to approx. 1,000 clients; devices prepared using ISO/SCCM, replaced and tested on site.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Healthcare, Tourism, Information Technology, Manufacturing, Agriculture, and Retail.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, and Project Management.
Summary
Technically versatile IT specialist for rollout, service transition, infrastructure and ITSM. Focus on technical recovery, data consolidation, automation and turning operational problems into reliable, reusable workflows.
Skills
Technical Project Manager / It Rollout Manager / Rollout Lead
Service Transition Manager / Technical Service Manager
Workplace / Infrastructure Project Manager / Technical Recovery
M365-/Exchange-Migration
Network & Security
Itsm / Itil
Problem Definition, Solution Logic, Requirements, Testing And Live Validation
Llm-/Codex-Supported Implementation And Refactoring
Reusable Prompts For Logging, Input Validation, Dryrun, Self-Tests, Guardrails, Error Isolation And Verification
Chatgpt-/Codex Workflows With Specialized Roles, Registry, Project Context And Standardized Prompt Workflows
Powershell
Python
Sql/Sqlite
Http
Asp.Net 8
Xml/Json/Csv
Snmp
Ad/Kerberos
M365/Exchange
Sccm/Mdm
Igel Ums
Windows Print Management
Palo Alto
Juniper
Meraki
Clearpass
Prtg
Serviceware
Jira/Confluence
Languages
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Andrej is based in Coburg, Germany.
Andrej speaks the following languages: German (Native), Russian (Native), English (Intermediate).
Andrej has at least 13 years of experience. During this time, Andrej has worked in at least 9 different roles and for 10 different companies. The average length of individual experience is 1 year and 2 months. Note that Andrej may not have shared all experience and actually has more experience.
Based on recent experience, Andrej would be well-suited for roles such as: Technical Project & Rollout Manager / IT Service Manager, Network & Security Administrator (NGFW - Palo Alto, Juniper), IT Migrationsunterstützung M365.
Andrej's most recent position is Technical Project & Rollout Manager / IT Service Manager at Klinikum.
In recent years, Andrej has worked for Klinikum, Witt / OTTO-Umfeld, international industrial client, Automotive supplier / TISAX environment, and Manufacturer of professional tools.
Andrej is most experienced in industries like Healthcare, Tourism, and Information Technology. Andrej also has some experience in Manufacturing, Agriculture, and Retail.
Andrej is most experienced in business areas like Information Technology, Customer Service, and Project Management.
Andrej has recently worked in industries like Manufacturing, Healthcare, and Information Technology.
Andrej has recently worked in business areas like Information Technology, Project Management, and Customer Service.
Andrej has 3 certificates. These include: Fachinformatiker Systemintegration, ITIL Foundation, and Scrum Master PSM I.
Andrej will be available full-time from December 2026.
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Calculated based on our freelancers’ daily rates as of 27 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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