Eberhart N.-IT Project Manager

Project: Rollout of new infrastructure components

• Defined and managed the implementation of an overarching management framework with clear roles and responsibilities as part of the hardware rollout.
• Designed and established governance and control mechanisms, including the development of compliance requirements and processes for continuous quality assurance, supported by ServiceNow.
• Coordinated technical activities between service, infrastructure and specialist teams to ensure the smooth delivery and commissioning of printers and notebooks.
• Created a detailed rollout plan with specific timelines, milestones and responsibilities.
• Managed the procurement, delivery, testing, configuration, installation and on-site commissioning of hardware, including integration into existing IT systems.
• Established and continuously optimized processes for the procurement, distribution and use of printers and notebooks.
• Developed and implemented standardized provisioning processes, analyzed existing procedures, harmonized the processes involved and ensured compliance with security, compliance and quality requirements.
• Introduced agile methods to continuously improve the hardware provisioning process.
• Promoted collaboration through clear responsibilities and communication structures between internal IT teams and external service providers.
• Documented and monitored rollout progress, created rollout reports and tracked hardware implementation in real time.
• Supported change management and organized and delivered training sessions for end users.
• Created user manuals and online resources.
• Analyzed the existing hardware landscape, created hardware inventories, assessed current equipment and checked hardware compatibility.
• Developed detailed infrastructure mappings.
• Planned, organized and conducted structured interviews with key stakeholders and created requirements documents.

Digitalization of chemical production through the rollout of mobile devices and WLAN infrastructure

• Provided functional and disciplinary leadership for the IT infrastructure department in Germany and managed international IT teams.
• Managed strategic and operational sourcing and provider management in the infrastructure area.
• Analyzed requirements, selected devices, conducted a pilot and rolled out Android tablets throughout the company.
• Managed the procurement, configuration, installation and commissioning of the tablets, as well as training and knowledge transfer.
• Planned and implemented a scalable WLAN infrastructure, including the procurement and installation of 56 WLAN access points.
• Optimized the network infrastructure for stable operation and complete coverage in a production environment with many sources of electromagnetic interference and shielding.
• Developed security concepts to ensure secure WLAN communication and considered the use of access points and tablets in ATEX Zone 0 areas.
• Integrated the tablets into existing system landscapes and applications.
• Configured device management systems and introduced security protocols for communication between the tablets and company systems.
• Created standardized rollout processes and harmonized operating processes.
• Enabled real-time monitoring of the tablets in use through central dashboards implemented in ServiceNow.
• Established change, incident and problem management in ServiceNow.
• Conducted integration tests and supported the rollout through the handover to regular operations.
• Reorganized infrastructure processes, created a maintenance plan and provided long-term support and monitoring for the hardware components.
• Developed and implemented change management strategies, project controlling and reporting, risk management, as well as KPI-based analyses through ServiceNow.
• Delivered training sessions and workshops to increase acceptance and efficiency in the use of the new tablets in production.

Introduction of Skype for Business Enterprise Voice

• Analyzed the existing infrastructure and identified migration scenarios.
• Defined technical target architectures and user profiles.
• Planned and implemented the infrastructure with a focus on scalability, security and availability.
• Rolled out Skype for Business-enabled devices and headsets for all employees.
• Introduced Skype for Business as the central platform for IP-based voice communication (Enterprise Voice).
• Replaced existing telephone systems and migrated voice connections to a unified VoIP platform.
• Connected existing SIP trunks or configured an SBC infrastructure for PSTN connectivity.
• Integrated the solution into the Microsoft system landscape (Active Directory, Exchange).
• Implemented all Enterprise Voice features, integrated analog devices through gateways and established a highly available, scalable architecture.
• Set up Session Border Controllers (SBCs), configured Quality of Service and integrated the solution into the network.
• Conducted a pilot with selected users.
• Created comprehensive operations and administration documentation and established a help desk and support model.
• Provided functional and disciplinary leadership for the IT infrastructure department in Germany and functional leadership for IT teams in subsidiaries.
• Introduced standardized IT policies, procedures and reporting structures.
• Organized and delivered employee training and IT training sessions.
• Established and integrated ITIL-compliant incident, problem and change management.
• Managed strategic and operational sourcing, provider management and license management with a focus on Microsoft volume licenses.
• Planned, managed and controlled the project budget and operating costs.
• Managed risks, quality, stakeholders and escalations, and optimized end-user services.

• Management of the IT infrastructure team in Germany, as well as technical leadership of the international infrastructure teams.
• Strategic and operational sourcing, provider management, license management, as well as budget planning and management.
• Establishment of IT policies, processes and standards, as well as implementation of incident and problem management processes.
• Integration of Cisco video conferencing with Skype for Business and mobile clients (Pointsharp), including the implementation of Cisco Surface Hubs.
• Migration of 3,200 ISDN connections to All-IP across 520 branches and transition to Cisco WebEx as the central communications platform.
• Design and management of the UC infrastructure using AudioCodes Mediant SBC to connect to Avaya phone systems.
• Leading role in the planning and introduction of Office 365.
• Planning and coordination of the Office 365 rollout for 3,200 employees worldwide, migration of existing Exchange email systems, integration with Skype for Business and Cisco WebEx, license management, user training and support.
• Planning and coordination of the rollout of Skype for Business-enabled devices and headsets for 3,200 employees worldwide.
• Procurement and provision of S4B-certified devices, installation and configuration, inventory management and tracking, as well as support for end-user training.
• Development of a server farm concept for Skype for Business in online and offline operation.
• Responsibility for the rollout and coordination of implementations in 520 branches, including hardware procurement, installation and commissioning of phones, video conferencing equipment and Cisco Surface Hubs.
• Analysis and optimization of rollout processes, operations and escalation management, as well as continuous improvement of UC systems.
• Coordination with IT partners and external service providers such as Avaya, AudioCodes and Cisco.

Responsible for several integration and rollout projects (Enterprise Voice) in Baghdad, Iraq, for the customer Zain Iraq.