Udo Neubauer-Managing Director

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

Introduction of a new digital workplace

• Vendor Management: Responsible for managing external service providers.
• IT Administration: Building and leading a team of 50 people for the rollout.
• Project Planning: Creating and implementing a global rollout plan for 72,000 clients.
• Preparation for the WIN11 migration: the clients were equipped with Windows 10, and Windows 11 was rolled out to the clients via an in-place upgrade
• Risk Analysis: Identifying and assessing overall risks as well as risks per site and in the area of security.
• Training Planning: Organizing master classes and training sessions as part of the rollout.
• License Management: Managing the Office 365 licenses as part of the rollout.
• Introduction of ServiceNow: Implementing and integrating the service management tool.
• Coordination with Program Management: Coordinating activities and progress with other project areas.
• Application Analysis: Evaluating and analyzing the existing application landscape.
• POC, Pilot and Rollout Planning: Developing and implementing proof of concepts, pilot projects, and rollout plans.
• Development of ITSM Processes: Designing and optimizing IT service management processes.
• Agile Working Methods: Using agile methods such as Scrum, SAFe, Kanban, or similar.
• Software Distribution: Hybrid, on-prem with MECM (formerly SCCM), in the cloud via Intune in the company store

Carve-out of SPS Swiss into Worldline

• Carve-out of SPS Europe into Worldline:
• Responsible for the smooth transition of SPS Europe into Worldline.
• Introduction of Windows 10 and Office 365 cloud solution in Azure:
• Leading the migration to Windows 10 and Office 365 in the Azure cloud environment.
• Budget planning and cost calculation:
• Detailed planning and calculation of total costs as well as costs per site.
• Vendor management:
• Effective coordination and management of the various service providers.
• Risk analysis:
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• ServiceNow implementation:
• Integrating ServiceNow to optimize service management.
• License management for O365:
• Managing the licenses as part of the Office 365 rollout.
• Separating the DEV environment from the PCI zone:
• Planning and implementing the separation of the DEV environment from the PCI zone into a non-PCI zone.
• Coordination with Program Management:
• Close collaboration and coordination with program management to achieve the project goals.
• Application analysis and testing:
• Analysis and testing of the existing application landscape, in coordination with the application owners.
• POC, pilot, and rollout planning:
• Designing, carrying out, and rolling out proof of concepts, pilot projects, and rollouts.
• Process development of ITSM processes:
• Development and optimization of IT service management processes.
• Working with agile methods:
• Using agile methods such as Scrum, SAFe, and Kanban to increase efficiency and flexibility.

Planning IT infrastructure

• Support in planning the complete IT infrastructure for a new repair plant in Coimbra (Portugal), planning the server rooms, workstations, and cabling. Preparation of the transition of 260 employees into a new legal entity.

• Supporting the customer within the scope of the service management contract
• Creating service reports
• Supporting the customer on site
• Identifying new service needs
• Vendor management
• Process development for ITSM processes
• Working with agile methods (Scrum, SAFe, Kanban, etc.)

WIN10 and Office 2016 and switch to VoIP

• As part of the rollout, all sites with sufficient line capacity were equipped with Cisco VoIP. This also included the backend switch
• As-is analysis at 180 sites in Bavaria for planning the rollout of the new clients
• Domain consolidation
• License management as part of the rollout for O365
• Detailed rollout planning based on the topological and internal dependencies of the sites on each other
• Coordination with the individual authorities
• Application analysis of the existing application landscape
• UAT test
• Working with agile methods (Scrum, SAFe, Kanban, etc.)
• Training of on-site support for the rollout

Transition of the IT landscape to T-Systems

• Pilot rollout of the new IT infrastructure in Budapest
• Data center migration from two data centers, moving the servers to the T-Systems DC
• Preparation of the mail migration from several Exchange platforms
• Planning, coordination, and monitoring of the transfer of IT to the service provider
• Application analysis of the existing application landscape
• UAT test

Nationwide rollout of Windows 7 and migration from Office 2007 to Office 2013 and switch of telephony to VOIP

• Switch of around 850 phones to VoIP in both the front end and backend
• Planning and execution of the rollout of 1400 new clients with Windows 7 and Office 2013
• Introduction of Windows 7 / Office 2013 / Office 365, also a new license model (ClicktoRun) was introduced; license management as part of the rollout for Office, Windows, etc.
• User Acceptance Test
• Application analysis of the existing application landscape
• Organization of trainings for the rollout
• Setup of several video conference rooms for the board, operated via Webex

Postbank transition to Deutsche Bank

• Conversion and migration from GroupWise to Exchange on prem
• Ensuring a valid data base for the rollout across 7 subprojects, all business units and one vendor as a cross-cutting topic in data management
• Coordination of the rollout tranche for the planned 4 rollout stages with the business units and subprojects
• Reporting to management, subprojects and vendor
• Weekly coordination with the individual business unit coordinators, project management and the service provider
• Analysis for the upcoming rollout in terms of scope, effort, costs and effectiveness of the entire rollout

Migration from Windows XP to Windows 7 and Office 2010

• Preparation, testing and migration of the existing Office environment from Office 2003 to Office 2010
• Coordination and alignment of the tests with IT and the business units, as well as user acceptance testing
• Application analysis of the existing application landscape, coordination with the application owners
• Responsible for packaging the applications
• Breaking down the existing applications from 5,000 software fragments to 365 packages stored in LanDesk (software distribution tool)
• License management as part of the rollout for the entire software landscape

Running change management for Europe and the Americas

As part of Deutsche Bank's cost-saving model, an onboarding process for Indian employees was carried out, who would take over the global change approval process.

• Outsourcing of change management to an Indian call center
• My team handled and monitored between 400 and 600 changes per day
• Coordination of all major changes with the business units regarding releases for banking applications
• Coordination of changes with the vendors IBM, Siemens and Wusis, Lotus Notes as the email system

Rollout of end devices and virtual workstations

• Coordination of the parties involved in the project CRMonDemand for the customer (DB, Siebel, interfaces)
• Process analysis, process definition, building up communication channels, minimizing and redefining escalation paths