Udo Neubauer-Managing Director

Rollout of printers and PCs

• Effective control of external service providers for smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve project goals.

Introduction of a new Digital Workplace

• Vendor Management: Responsible for controlling external service providers.
• IT Administration: Building and leading a 50-person team for the rollout.
• Project Planning: Creating and implementing a worldwide rollout plan for 72,000 clients.
• Preparation for the WIN11 migration: the clients were equipped with Windows 10, and Windows 11 was brought to the clients via an in-place upgrade
• Risk Analysis: Identification and assessment of overall risks as well as risks by site and in the security area.
• Training Planning: Organization of master classes and training sessions as part of the rollout.
• License Management: Administration of Office 365 licenses as part of the rollout.
• Introduction of ServiceNow: Implementation and integration of the service management tool.
• Coordination with Program Management: Alignment of activities and progress with other project areas.
• Application Analysis: Evaluation and analysis of the existing application landscape.
• POC, Pilot and Rollout Planning: Development and implementation of proof-of-concept, pilot projects, and rollout plans.
• Development of ITSM Processes: Design and optimization of IT service management processes.
• Agile Working Methods: Application of agile methods such as Scrum, SAFe, Kanban, or similar.
• Software distribution: Hybrid, on-prem with MECM (formerly SCCM), in the cloud via InTune in the company store

Carve-out of SPS Swiss into Worldline

• Carve-out of SPS Europe into Worldline:
• Responsible for the smooth transition of SPS Europe into Worldline.
• Introduction of Windows 10 and Office 365 cloud solution in Azure:
• Leading the migration to Windows 10 and Office 365 into the Azure cloud environment.
• Budget planning and cost calculation:
• Detailed planning and calculation of total costs as well as costs per site.
• Vendor control:
• Effective coordination and control of the various service providers.
• Risk analysis:
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• ServiceNow implementation:
• Integration of ServiceNow to optimize service management.
• License management for O365:
• Administration of licenses as part of the rollout for Office 365.
• Removing the DEV environment from the PCI zone:
• Planning and implementation of removing the DEV environment from the PCI zone into a non-PCI zone.
• Coordination with program management:
• Close cooperation and coordination with program management to achieve the project goals.
• Application analysis and tests:
• Analysis and testing of the existing application landscape, in coordination with the application owners.
• POC, pilot and rollout planning:
• Design, execution of proof-of-concepts, pilot projects, and rollouts.
• Development of ITSM processes:
• Development and optimization of IT service management processes.
• Working according to agile methods:
• Application of agile methods such as Scrum, SAFe, and Kanban to increase efficiency and flexibility.

IT infrastructure planning

• Support in planning the complete IT infrastructure for a new repair plant in Coimbra (Portugal), including planning the server rooms, workstations, and cabling. Preparation of the transition of 260 employees into a new legal entity.

• Support for the customer within the service management contract
• Creation of service reports
• On-site support for the customer
• Identification of new service needs
• Vendor management
• Process development of ITSM processes
• Working with agile methods (Scrum, SAFe, Kanban, etc.)

WIN10 and Office 2016 and switch to VoIP

• As part of the rollout, all sites with sufficient line capacity were equipped with Cisco VoIP. This also included the backend transition
• As-is analysis at 180 sites in Bavaria for planning the rollout of the new clients
• Domain consolidation
• License management as part of the O365 rollout
• Detailed rollout planning based on topological and internal dependencies between the sites
• Coordination with the individual authorities
• Application analysis of the existing application landscape
• UAT testing
• Working with agile methods (Scrum, SAFe, Kanban, etc.)
• Training of on-site support for the rollout

Transition of the IT landscape to T-Systems

• Piloting of the new IT infrastructure in Budapest
• Data center migration of two data centers, moving the servers to the T-Systems data center
• Preparation of the mail migration from several Exchange platforms
• Planning, coordination, and monitoring of the transfer of IT to the service provider
• Application analysis of the existing application landscape
• UAT testing

Nationwide rollout of Windows 7 and migration from Office 2007 to Office 2013 and switch of telephony to VOIP

• Transition of about 850 phones to VoIP, both front end and backend
• Planning and execution of the rollout of 1400 new clients with Windows 7 and Office 2013
• Introduction of Windows 7 / Office 2013 / Office 365, also a new license model (ClicktoRun) license management as part of the rollout for Office, Windows, etc.
• User Acceptance Test
• Application analysis of the existing application landscape
• Organization of training for the rollout
• Setup of several video conference rooms for the executive board, operated via Webex

Postbank transition to Deutsche Bank

• Conversion and migration from GroupWise to Exchange on-premises
• Ensuring a valid data base for the rollout across 7 subprojects, all departments and one vendor as a cross-cutting topic in data management
• Coordination and alignment of the rollout tranche for the planned 4 rollout phases with the departments and subprojects
• Reporting to management, subprojects and vendor
• Weekly coordination with the individual department coordinators, project management and the service provider
• Analysis for the upcoming rollout in terms of scope, effort, cost and effectiveness of the entire rollout

Migration from Windows XP to Windows 7 and Office 2010

• Preparation, testing and migration of the existing Office environment from Office 2003 to Office 2010
• Coordination and alignment of the tests with IT and the business departments and user acceptance testing
• Application analysis of the existing application landscape, coordination with the application owners
• Responsible for packaging the applications
• Breaking down the existing applications from 5,000 software fragments to 365 packages stored in LanDesk (software distribution tool)
• License management as part of the rollout for the entire software landscape

Running change management for Europe and America

As part of Deutsche Bank's cost-saving model, an onboarding process for Indian employees was set up to take over the global change approval process.

• Outsourcing of change management to an Indian call center
• My team handled and monitored between 400 and 600 changes per day
• Coordination of all major changes with the business departments regarding releases for banking applications
• Coordination of changes with the vendors IBM, Siemens and Wusis, Lotus Notes as email system

Rollout of end devices and virtual workstations

• Coordination of the departments involved in the project CRMonDemand for the customer (DB, Siebel, interfaces)
• Process analysis, process definition, building and expanding communication channels, minimizing and redefining escalation paths