Udo N.-Managing Director
Check rate
Experience
Rollout Coordinator / First Responder Team
Rollout Coordinator / First Responder Team
Introduction of new hospital software
- Supported the introduction and implementation of new hospital software during ongoing clinical operations
- Coordinated and provided operational support for the software rollout in clinical departments
- Delivered user training and guidance to hospital staff to ensure safe and efficient use of the new software
- Explained software features, workflows and new digital processes to the relevant user groups
- Provided on-site support to doctors, nursing staff, medical departments and administrative employees during the introduction and transition phase
- Acted as a First Responder for questions, usage issues and incidents related to the newly introduced software
- Logged, analyzed and initially assessed user issues, and coordinated follow-up with the responsible support team and technical departments
- Helped users transition existing workflows to the new digital processes
- Identified recurring user questions and operational challenges and shared relevant findings with the project team
- Worked closely with project management, IT, the software provider and the hospital's responsible contacts
- Provided ongoing feedback from clinical operations to project management to improve the rollout and user acceptance
- Helped ensure a smooth transition to live operations
- Supported users during the Go-Live and stabilization phase
- Documented support cases, user feedback and open items, and tracked them through to resolution
- Coordinated closely with project management to meet project goals, rollout dates and implementation requirements
Project Manager / Rollout Coordinator
BWI
Printer and PC rollout
- Effectively managed external service providers to ensure smooth operations.
- Planned and delivered a global rollout for 150.000 clients.
- Conducted a comprehensive risk analysis, including overall, site-specific and security risks.
- Successfully combined two existing ServiceNow systems to improve service management.
- Worked closely with program management to achieve project goals.
Project Manager / IT Service Manager
Siemens Healthineers SHS
Parental leave and sick leave cover
- Effectively managed external service providers to ensure smooth operations.
- Planned and delivered a global rollout for 82.000 clients.
- Conducted a comprehensive risk analysis, including overall, site-specific and security risks.
- Successfully combined two existing ServiceNow systems to improve service management.
- Worked closely with program management to achieve project goals.
- Analyzed the existing application landscape and developed solution approaches.
- Designed and delivered proof-of-concepts, pilot projects and rollouts.
- Developed and improved IT service management processes.
- Used agile methods such as Scrum, SAFe and Kanban to increase efficiency and flexibility.
- Created measurement and maturity models to assess project progress.
- Advised on the implementation of IT architectures and the integration of Scrum and ITIL.
- Prioritized solutions to improve service quality.
- Tools used: Excel, Visio, Powerpoint
- Supported business units in their transition to Windows11
Project Manager / Product Manager
Siemens SE
Introduction of a new Digital Workplace
- Vendor Management: Responsible for managing external service providers.
- IT Administration: Built and led a 50-person rollout team.
- Project Planning: Created and delivered a worldwide rollout plan for 72.000 clients.
- Preparation for the transition to WIN11: the clients were equipped with Windows 10, and Windows 11 was brought to the clients through an inplace upgrate
- Risk Analysis: Identified and assessed overall risks, as well as site-specific and security risks.
- Training Planning: Organized Master Classes and training sessions as part of the rollout.
- License Management: Managed Office 365 licenses as part of the rollout.
- Introduction of ServiceNow: Implemented and integrated the service management tool.
- Coordination with Program Management: Coordinated activities and progress with other project areas.
- Application Analysis: Assessed and analyzed the existing application landscape.
- POC, Pilot and Rollout Planning: Developed and delivered proof-of-concepts, pilot projects and rollout plans.
- ITSM Process Development: Designed and improved IT service management processes.
- Agile Working Methods: Used agile methods such as Scrum, SAFe, Kanban or similar.
- Software Distribution: Hybrid, on-prem with MECM(formerly SCCM), in the cloud via InTune in the company's own store
Project Manager / IT Infrastructure Construction Management / Rollout Manager
Stadtwerke München (SWM)
Primary school extension
- Responsible for digitizing Munich's schools as part of the federal government's initiative.
- Planned the entire IT infrastructure using Excel
- Set up digital teacher/parent evenings by installing a video conferencing room
- Led the construction of new schools and integrated digital infrastructure.
- Managed budgets and cost estimates for new school buildings.
- Managed IT during construction to ensure smooth technology integration.
- Successfully managed various service providers, including tradespeople and electrical planners.
- Developed detailed plans for fitting out new school buildings, taking digital requirements into account (WAN, LAN, LWL, telephony).
- Conducted a comprehensive risk analysis, including documenting construction delays and other potential risks.
- Coordinated with the relevant offices and authorities to ensure compliance with regulations and standards.
- Monitored construction progress continuously and identified issues in good time.
- Trained teachers to use interactive whiteboards, Elmos and other digital teaching tools.
- Installed telephony throughout the new building, including in all classrooms, the teachers' room, swimming pool and gym
Transition/Project Manager
Worldline
Carve-out of SPS Swiss into Worldline
- Carve-out of SPS Europe into Worldline:
- Responsible for the smooth transition of SPS Europe into Worldline.
- Introduction of Windows 10 and Office 365 cloud solution in Azure:
- Led the migration to Windows 10 and Office 365 in the Azure cloud environment.
- Budget planning and cost calculation:
- Detailed planning and calculation of total costs and costs per site.
- Vendor management:
- Effective coordination and management of the various service providers.
- Risk analysis:
- Conducted a comprehensive risk analysis, including overall, site-specific, and security risks.
- ServiceNow implementation:
- Integrated ServiceNow to optimize service management.
- O365 license management:
- Managed licenses as part of the Office 365 rollout.
- Moving the DEV environment out of the PCI zone:
- Planned and implemented the move of the DEV environment from the PCI zone to a non-PCI zone.
- Coordination with program management:
- Worked closely with program management to achieve project goals.
- Application analysis and testing:
- Analyzed and tested the existing application landscape in coordination with the application owners.
- POC, pilot, and rollout planning:
- Designed and carried out proof of concepts, pilot projects, and rollouts.
- ITSM process development:
- Developed and optimized IT service management processes.
- Working with agile methods:
- Applied agile methods such as Scrum, SAFe, and Kanban to improve efficiency and flexibility.
Project Coordinator
jobs4you
Established an agency for recruitment consulting and staffing, with its own applicant management system
Project Manager
Olympus Medical
IT infrastructure planning
- Supported the planning of the complete IT infrastructure for a new repair facility in Coimbra (Portugal), including server rooms, workstations, and cabling. Prepared the transition of 260 employees to a new legal entity.
Infrastructure Project Manager
Wittur
Introduction of Windows 10 and Office 365 cloud solution in Azure
- Budget planning
- Vendor management
- Project planning for a global rollout across 31 sites in 16 countries
- Cost calculation (total costs, costs per site)
- Risk analysis (overall risk, risk per site, security risk)
- License management for O365 as part of the rollout
- Negotiations with hardware manufacturer (purchase vs. leasing)
- Coordination with IT managers worldwide
- Application analysis/testing of the existing application landscape, in coordination with application owners
- UAT testing
- Working with agile methods (Scrum, SAFe, Kanban, or similar)
Interim Service Manager
Axians
- Supported the customer under the service management agreement
- Prepared service reports
- Provided on-site customer support
- Identified new service requirements
- Vendor management
- ITSM process development
- Working with agile methods (Scrum, SAFe, Kanban, or similar)
Requirements Manager
SIX
WIN10 and Office 2016 and data in Azure
- Consulting in requirements management, especially for WIN10 and Microsoft's update cycles
- Coordination with business departments, Security, Architecture and IT
- Application analysis of the existing application landscape
- UAT testing
- Azure data migration
- Working with agile methods (Scrum, SAFe, Kanban, etc.)
Rollout Project Manager
Justizministerium Bayern
WIN10 and Office 2016 and transition to VoIP
- As part of the rollout, all sites with sufficient network capacity were equipped with Cisco VoIP. This also included the backend transition
- AS-IS analysis at 180 sites in Bavaria to plan the rollout of the new clients
- Domain consolidation
- License management as part of the O365 rollout
- Detailed rollout planning based on the sites' topology and internal dependencies
- Coordination with the individual authorities
- Application analysis of the existing application landscape
- UAT testing
- Working with agile methods (Scrum, SAFe, Kanban, etc.)
- Training the onsite support team for the rollout
Project Manager/Application Testing
Daimler AG
Azure IP and PCP
- Transition of the password change process to the new Windows 10 AD structure
- Consulting in Azure IP
- Development of ITSM processes
- Working with agile methods (Scrum, SAFe, Kanban, etc.)
Project Manager
ThyssenKrupp Elevator
Transition of the IT landscape to T-Systems
- Pilot implementation of the new IT infrastructure in Budapest
- Data center migration of two data centers; moving the servers to the T-Systems data center
- Preparing the email migration from several Exchange platforms
- Planning, coordinating and monitoring the transfer of IT operations to the service provider
- Application analysis of the existing application landscape
- UAT testing
Interim Project Manager
ProSiebenSat1 Produktion GmbH
Introduction of a new ITSM Helpline and implementation of the new self-service portal (covering for an employee on sick leave)
- Introduction of a new ITSM tool from HelpLine at ProSiebenSat1 Produktion. Replacing IBM's old tool (Maximo) and, at the same time, replacing the existing WebShop (Matrix42) with HelpLine.
- System integration tests
- Coordination of all tests with IT and business departments
- Reporting to project management and senior management
- Development of ITSM processes
Multi-Project Manager
MEAG MUNICH ERGO AssetManagement GmbH
Nationwide rollout of Windows 7, migration from Office 2007 to Office 2013, and transition to VoIP telephony
- Transition of approximately 850 phones to VoIP, both front end and back end
- Planning and delivery of the rollout of 1400 new clients with Windows 7 and Office 2013
- Introduction of Windows 7 / Office 2013 / Office 365, including a new licensing model (ClicktoRun) and license management as part of the rollout for Office, Windows, etc.
- User Acceptance Test
- Analysis of the existing application landscape
- Organization of training for the rollout
- Setup of several video conference rooms for the board, operated via Webex
Project Manager Service Transition Europe
DNV GL SE
Europe-wide rollout of Windows 7 and migration to Office 365 Cloud, database and file server migration
- Europe-wide switch to a new WAN provider
- Europe-wide rollout of approximately 6300 clients (physical hardware replacement) and migration of approximately 17.000 email accounts to the Microsoft Cloud.
- Organization and delivery of rollout training for 6,300 employees in collaboration with 6 trainers in Europe
- Planning and delivery of the rollout in 16 European countries
- Planning and coordination of training with the locations and trainers
- Migration of approximately 80 TB of database and file server data to the Azure Cloud
- Analysis of the existing application landscape
- UAT test
Data and Test Manager
Postbank AG
Transition of Postbank to Deutsche Bank
- Transition and migration from Groupwise to Exchange on prem
- Ensuring a valid data basis for the rollout across 7 subprojects, all business areas, and a vendor as a cross-cutting topic in data management
- Coordination of the rollout tranche for the planned 4 rollout stages with the business areas and subprojects
- Reporting to management, subprojects, and vendor
- Weekly coordination with the individual business area coordinators, project management, and the service provider
- Analysis for the upcoming rollout in terms of scope, time, costs, and overall rollout effectiveness
Project Manager
BWI Informationstechnik GmbH
Service Transition in an IT infrastructure project for the realignment of the Bundeswehr (team of 2 subproject managers)
- Preparation for the realignment of the Bundeswehr's IT infrastructure at various sites in northern Germany
- Expansion of WAN, active LAN, and passive LAN
- Process development tools such as (ARIS, TOGAF, SPARX)
Multi-Project Manager
Gruner+Jahr AG & Co KG
Migration from Windows XP to Windows 7 and Office 2010
- Preparation, testing, and migration of the existing Office environment from Office 2003 to Office 2010
- Coordination of tests with IT and the business areas, and User Acceptance Test
- Analysis of the existing application landscape and coordination with application owners
- Responsible for packaging the applications
- Breaking down the existing applications from 5000 software fragments into 365 packages, which were stored in LanDesk (software distribution tool)
- License management as part of the rollout for the entire software landscape
Test Manager
Deka Bank Deutsche Girozentrale
Migration from Windows XP to Windows 7 and Office 2010
- Weekly coordination of the approach and test planning (banking applications) with the individual department coordinators, project management and the service provider
- Analysis of the upcoming rollout in terms of scope, time, costs and overall rollout and User Acceptance Test effectiveness
Change Manager
Deutsche Bank
Managing change operations for Europe and America
As part of Deutsche Bank’s Cost-Saving Model, Indian employees are being onboarded to take over the global Change Approval process.
- Outsourcing change management to an Indian call center
- My team handled and monitored between 400 – 600 changes per day
- Coordinating all major changes with the departments regarding releases for banking applications
- Coordinating changes with the vendors IBM, Siemens and Wusis, Lotus Notes as the email system
Subproject Lead
Deutsche Bank AG
Change Management Rollout
Rollout of Deutsche Bank’s new Global Change Management System. This system replaces the two previous systems and is used worldwide.
- We prepared for the new Change Management System as part of a Lean Six Sigma project and developed the new process structure
- Writing test documentation and test scenarios
- User Acceptance Test (UAT)
IT Coordinator, Change Manager
T-Systems
Rollout of end devices and virtualized workstations
- Coordinating the parties involved in the CRMonDemand project for the client (DB, Siebel, interfaces)
- Process analysis, process definition, developing communication channels, minimizing and redefining escalation paths
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, Manufacturing, Aerospace and Defense, Healthcare, and Media and Entertainment.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Operations, Quality Assurance, Finance, and Procurement.
Summary
I have many years of international experience in IT project and program management and have been responsible for demanding IT transformation, infrastructure, rollout and service management projects in various roles. My previous roles include project manager, subproject manager, rollout manager, training coordinator, test manager, license manager, change and incident manager, and interim manager.
My focus is on the end-to-end planning, management and delivery of complex IT projects—from initial analysis and project planning through operational delivery and management to stabilization and handover to IT operations. I combine strategic project management with a strong understanding of technical, organizational and operational matters.
A key part of my work is stakeholder management at different management and specialist levels. I act as the central point of contact between management, the project organization, IT, business units and external partners.
My experience in interim management and in managing IT operations organizations during ongoing projects gives me a strong understanding of the link between project organizations and operational IT services.
In addition to traditional project management, I have extensive experience in improving and redesigning IT processes. I analyze existing workflows, identify opportunities for improvement and work with the business units and IT teams involved to develop new processes and structures.
Another key focus of my work has been international collaboration and support for global customer organizations. I have worked on site worldwide on my projects and supported international customers, IT organizations, business units and management teams.
I am known for my structured, solution-focused and reliable approach to work. Even in complex project environments, I keep track of dependencies, risks, deadlines and priorities, and can present technical topics in a way that is clear to management and business units.
I welcome new challenges and can quickly get up to speed with new organizations, technologies, processes and business topics. I combine strategic thinking with a strong hands-on approach and take responsibility for successfully delivering project goals, even in demanding situations.
Skills
Project Management
Vendor Management
Change And Incident Management
Interim Management
It Service Management
Transition Management
Test Management
Rollout Management
License Manager
Project Experience With Agile Methods (Scrum, Safe, Kanban, Etc.) (Over 10 Years)
It Service Process Development And Modeling (Approx. 5 Years)
Experience With Process Development Tools Such As (Aris, Togaf, Sparx) (Approx. 5 Years)
Experience With Atlassian Jira And Confluence (Approx. 10 Years)
Rollout Management
Databases: Access, Db2, Lotus Notes, Oracle, Mysql
Network Technologies: Tcp/Ip, Lan, Wlan, Wan, Vpn, Ftp, Smtp, Pop3, Ldap, Imap
Standard Software: Microsoft Windows (7, 8.1, 10,11)
Microsoft Server 2008, 2012, 2016, 2019, Lync, Exchange 2008, 2010, 2013, 2016, Cloud, Skype For Business, Teams, Azure,
Office 2016, Office 365, Adobe Portfolio, Lotus Notes Domino
Share Point 2013, 2016 And Sharepoint Online, Project, Visio,
Siebel, Microsoft Dynamics On-Primse And Cloud, Intune
Tools: E.G. Test Tools Hp-Quality Center, Jira, Ars Remedy, Lean Management, Lean Sixsigma, Helpline (Itsm-Tool), Confluence, Service Now, Webex
Methods: Prince 2, Itil V3, Scrum, Kanban, Lean Management, Lean Sixsigma, Istqb
Languages
Education
FH Schmalkalden
Electrical Engineering
Communications Engineering
FH Augsburg
Business Informatics
Regiomontanus Fachoberschule Coburg
Business Abitur · Accounting
Certifications & licenses
Maxpert GmbH
Maxpert GmbH
Key Account Manager
TÜV Pfalz
Personenzulassung A für Telekommunikation
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Udo is based in Hamburg, Germany and can operate in on-site, hybrid, and remote work models.
Udo speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary).
Udo has at least 17 years of experience. During this time, Udo has worked in at least 21 different roles and for 24 different companies. The average length of individual experience is 1 year and 8 months. Note that Udo may not have shared all experience and actually has more experience.
Based on recent experience, Udo would be well-suited for roles such as: Rollout Coordinator / First Responder Team, Project Manager / Rollout Coordinator, Project Manager / IT Service Manager.
Udo's most recent position is Rollout Coordinator / First Responder Team at Rollout Coordinator / First Responder Team.
In recent years, Udo has worked for Rollout Coordinator / First Responder Team, BWI, Siemens Healthineers SHS, and Siemens SE.
Udo is most experienced in industries like Information Technology, Banking and Finance, and Manufacturing. Udo also has some experience in Aerospace and Defense, Healthcare, and Media and Entertainment.
Udo is most experienced in business areas like Project Management, Information Technology, and Operations. Udo also has some experience in Quality Assurance, Procurement, and Finance.
Udo has recently worked in industries like Aerospace and Defense, Healthcare, and Information Technology.
Udo has recently worked in business areas like Information Technology, Project Management, and Operations.
Udo attended FH Schmalkalden for Electrical Engineering.
Udo has 5 certificates. Among them, these include: ITIL Foundation V3, ITIL Service Management V3, and Prince2 Foundation.
Udo is immediately available full-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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