Willie Weinmann - Consultant and Advisor for Service Processes Improvement, Customer Relation and Partner Management

Q: Where is Willie based?

Willie is based in Spardorf, Germany .

Q: What languages does Willie speak?

Willie speaks the following languages: German (Native), English (Advanced), Arabic (Elementary) .

Q: How many years of experience does Willie have?

Willie has at least 42 years of experience. During this time, Willie has worked in at least 13 different roles and for 6 different companies . The average length of individual experience is 3 years and 3 months . Note that Willie may not have shared all experience and actually has more experience.

Q: What is Willie's latest experience?

Willie's most recent position is Consultant and Advisor for Service Processes Improvement, Customer Relation and Partner Management at Freelance Consultant .

Q: What companies has Willie worked for in recent years?

In recent years, Willie has worked for Freelance Consultant .

Q: Which industries is Willie most experienced in?

Willie is most experienced in industries like Healthcare , Manufacturing , and Professional Services .

Q: Which business areas is Willie most experienced in?

Willie is most experienced in business areas like Operations , Customer Service , and Strategy . Willie also has some experience in Project Management , Information Technology , and Marketing .

Q: Which industries has Willie worked in recently?

Willie has recently worked in industries like Professional Services .

Q: Which business areas has Willie worked in recently?

Willie has recently worked in business areas like Customer Service , Operations , and Strategy .

Recommended expert

Spardorf, Germany

Experience

Oct 2020 - Present

5 years 7 months

Consultant and Advisor for Service Processes Improvement, Customer Relation and Partner Management

Freelance Consultant

Consultant and advisor for service processes improvement, customer relation and partner management
Expert for business in the Middle East and Africa

Dec 2017 - Sep 2020

2 years 10 months

Erlangen, Germany

Service Partner Manager – International Sales

Siemens Healthineers

Consult and manage technical and service management of distributors
Responsible for the service relevant content of the partner’s web-portal
Sustainable improvement of distributor’s service quality and efficiency
Elevated partner and end-customer satisfaction
Achieved 30% margin increase in service parts

May 2017 - Nov 2017

7 months

Erlangen, Germany

Head of Global Partner Management – Customer Service

Siemens Healthineers

Redefined and implemented a new global service partner management process covering onboarding, contracting, performance management, and offboarding
Developed contract templates and defined partner deliverables (SLAs and KPIs)
Led restructuring project splitting the headquarter role and transferring responsibility to International Sales and regional organizations
Successfully headed the global roll-out with multiple headquarter and country interfaces

Aug 2014 - Apr 2017

2 years 9 months

Erlangen, Germany

Service Partner Manager EMEA – Customer Service

Siemens Healthcare

Operational management of approximately 25 local service partner managers and approximately 250 service partner companies

Apr 2011 - Jul 2014

3 years 4 months

Erlangen, Germany

Project Manager – Customer Service

Siemens Healthcare

Headquarter function to implement the global Service Strategy 2015
Project manager of an interdepartmental and international team for the Communication pillar of the strategy
Defined and drove worldwide service process adaptations to establish consistent, customer-centric communication throughout all steps of the service delivery process
Over exceeded the target of 5% increase in global Net Promoter Score

Feb 2010 - Mar 2011

1 year 2 months

Saudi Arabia

Healthcare Technology Consultant

Saad Specialist Hospital

Advised owner on the hospital’s strategic approach in healthcare technology aspects
Managed vendor relations and ensured smooth realization of owner-initiated projects
Conducted feasibility studies, facility planning involvement, systems assessment, vendor selection, site preparation coordination, installation, integration, handover, and user training
Achieved successful go-live of the Oncology Centre including radiation treatment facility, molecular imaging, and radioisotope production facility

Feb 2008 - Jan 2010

2 years

Saudi Arabia

Oncology IT Manager

Saad Specialist Hospital

Member of the executive management team, directly reporting to the owner/CEO
Responsible for all oncology-specific IT activities and systems in the Radiation Oncology Department
Implemented the first filmless and paperless Radiation Therapy Department in the Middle East

Sep 2004 - Jan 2008

3 years 5 months

Erlangen, Germany

Service Marketing Manager

Siemens Healthcare

Headquarter function to guide and support management and marketing departments of customer services (4,600 employees)
Implemented the service strategy Roadmap 2010 to evolve from break-fix to preventive care approach

Sep 2001 - Aug 2004

3 years

Saudi Arabia

Technical Manager

Saad Specialist Hospital

Member of the executive management team, directly reporting to the owner/CEO
Responsible for technical operation and processes of the Diagnostic Imaging Department, including planning, policy and procedure development
Defined and established optimized workflow within the department and intradepartmental operations
Led HIS integration, workflow definition, and customization of PACS/RIS, patient monitoring network including telemetry, and dental digital imaging network
Performed application training, developed departmental procedures, led and trained four system administrators, and motivated employees to achieve peak productivity and performance
Set up the PACS/RIS system as the best performing and workflow supporting system in the Middle East

Jan 1998 - Aug 2001

3 years 8 months

Saudi Arabia

Project Manager

Siemens Medical Solutions

Managed the Saad Specialist Hospital project: fully digitalized 500-bed tertiary care hospital with imaging modalities, PACS/RIS, patient monitoring network, anesthesia systems and patient ventilators (contract value approx. US$30 million)
Supported Saad company in planning and site preparation, securing Siemens as the sole vendor
Delivered the first profitable project for the local Siemens organization in years

Apr 1994 - Dec 1997

3 years 9 months

Saudi Arabia

Service & Installation Manager, Technical Representative, Service Engineer

Siemens Medical Solutions

Nov 1991 - Mar 1994

2 years 5 months

Erlangen, Germany

Service Engineer for Angiography Systems

Siemens AG

Mar 1982 - Jul 1989

7 years 5 months

Fürth, Germany

Electronics Technician for Automation Systems

Siemens AG

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Healthcare, Manufacturing, and Professional Services.

Healthcare

Manufacturing

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Customer Service, Strategy, Project Management, Information Technology, and Marketing.

Operations

Customer Service

Strategy

Project Management

Information Technology

Marketing

Summary

I am an experienced dynamic leader with an entrepreneurial spirit and a strong sense of encouragement and assertiveness coupled with excellent analytical and abstraction skills. Particularly noteworthy are my implementation competence and my hands-on mentality.

Through my many years of work in Saudi Arabia, I have developed the right sense for the mentality of the Middle East and can act highly efficient with the right sensitivity in a multi-cultural environment.

As a process manager, I master the complete service partner management spectrum: Overall responsibility for outsourced service business. Define and implement the partner management process from the decision for outsourcing (channel definition), through selection, contract design, onboarding & development and performance management to contract termination and offboarding. This process requires comprehensive and detailed knowledge of the entire internal service business and processes.

As a service marketing manager, I have developed strategies for optimized service delivery with increased customer satisfaction and implemented them in Siemens Healthineers’ global organizations.

Languages

German

Native

English

Advanced

Arabic

Elementary

Education

Sep 1989 - Jul 1991

Academy for Clinical Engineering

State Certified Biomedical Engineer · Biomedical Engineering · Ansbach, Germany

Sep 1978 - Feb 1982

Siemens AG

Apprenticeship as Electronic Technician · Electronic Technician · Fürth, Germany

Statistics

Experience

Total positions 13

Experience in Healthcare 29 y

Avg length 3 y 2 m

Longest experience 7 y 4 m

Global Experience

Countries worked in 2 (Germany, Saudi Arabia)

Primary country Germany

Expertise

Recent roles Consultant and Advisor for Service Processes Improvement, Customer Relation and Partner Management, Service Partner Manager – International Sales, Head of Global Partner Management – Customer Service

Main industries Healthcare, Manufacturing, Professional Services

Main business areas Operations, Customer Service, Strategy

Qualifications

Highest degree Bachelor

Profile

Created

April 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Willie based?

Willie is based in Spardorf, Germany.

What languages does Willie speak?

Willie speaks the following languages: German (Native), English (Advanced), Arabic (Elementary).

How many years of experience does Willie have?

Willie has at least 42 years of experience. During this time, Willie has worked in at least 13 different roles and for 6 different companies. The average length of individual experience is 3 years and 3 months. Note that Willie may not have shared all experience and actually has more experience.

What roles would Willie be best suited for?

Based on recent experience, Willie would be well-suited for roles such as: Consultant and Advisor for Service Processes Improvement, Customer Relation and Partner Management, Service Partner Manager – International Sales, Head of Global Partner Management – Customer Service.

What is Willie's latest experience?

Willie's most recent position is Consultant and Advisor for Service Processes Improvement, Customer Relation and Partner Management at Freelance Consultant.

What companies has Willie worked for in recent years?

In recent years, Willie has worked for Freelance Consultant.

Which industries is Willie most experienced in?

Willie is most experienced in industries like Healthcare, Manufacturing, and Professional Services.

Which business areas is Willie most experienced in?

Willie is most experienced in business areas like Operations, Customer Service, and Strategy. Willie also has some experience in Project Management, Information Technology, and Marketing.

Which industries has Willie worked in recently?

Willie has recently worked in industries like Professional Services.

Which business areas has Willie worked in recently?

Willie has recently worked in business areas like Customer Service, Operations, and Strategy.

What is Willie's education?

Willie holds a Bachelor in Biomedical Engineering from Academy for Clinical Engineering.

What is the availability of Willie?

Willie will be available from October 2026.

What is the rate of Willie?

Willie's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Willie?

To hire Willie, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

500

250

Market avg: 656-816 €

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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