Christian Florschütz-Interim Manager Customer Service, AI, ESG | Expert in Customer Satisfaction, Revenue and Sustainability
Check rate
Experience
Freelance Interim Manager, Head of Operations & Service
DK Household Brands
- Stabilizing customer service, logistics, and order processing during a transformation phase
- Managing the international warehouse relocation from Switzerland to Germany
- Optimizing processes and reducing manual tasks in daily operations
- Coordinating international stakeholders to deliver strategic projects on time
Freelance Interim Manager, Head of Sales
Contipark Parkgaragengesellschaft mbH
- Redesigning the sales approach
- Implementing new structures for customer targeting in B2B and B2C
- Revising pricing strategies to enhance competitiveness
- Developing and implementing two key corporate objectives
- Optimizing sales processes
- Leading and developing up to 6 sales team members
- Introducing and optimizing Salesforce (CRM) and cloud telephony
Freelance Interim Manager, Head of Customer Service
Contipark Parkgaragengesellschaft mbH
- Reorganizing customer service (structure, processes, alignment)
- Introducing and optimizing Salesforce (CRM) and cloud telephony
- Recruiting and onboarding new staff and leading 25 team members
- Improving communication between internal departments
- Extending phone contact hours for end customers and reducing wait times to under one minute
- Supporting the replacement of 500,000 customer cards
Freelance Interim Manager, Head of Customer Service (DE, AT, Nordics)
Evergreen Garden Care GmbH
- Leading and restructuring customer service
- Onboarding, leading, and developing up to 8 team members
- Enhancing customer service for B2B clients in retail by expanding availability and EDI solutions
- Strengthening team cohesion in customer service
- Improving collaboration with other departments
- Developing new service offerings for retail partners
Freelance Interim Manager
Florschütz Consulting
- Developing new business areas and services
- Designing strategic service and customer service projects
- Structuring and optimizing processes
- Expanding partner management
- Achieving sustainable increases in customer satisfaction and profit
Head of Instore and Online Service
Media-Saturn Deutschland GmbH
- Leading and developing staff (5 direct reports and functional responsibility for up to 1,000 service employees)
- Developing, planning, and rolling out the Smartbar service concept for MediaMarkt and Saturn (mid double-digit million euros in revenue)
- Developing, planning, and rolling out the service portfolio "MediaMarkt PowerService"
- Further developing and optimizing the MediaMarkt repair service (3 million service cases per year)
- Negotiating and finalizing service agreements with suppliers and manufacturers
- Building, rolling out, and further developing the extended warranty products "MediaMarkt PlusGarantie/PlusSchutz"
- Setting up and optimizing a nationwide on-site service for TVs and large home appliances
Service Administrator
Media-Saturn Deutschland GmbH
Service Manager
Saturn Electrohandelsges. mbH
Sales Representative
Tele-Service GmbH
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Retail, Telecommunication, Professional Services, Agriculture, Manufacturing, and Real Estate.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Operations, Product Development, Sales, Project Management, and Strategy.
Summary
Christian Florschütz is an Interim Manager for Customer Service and FMCG with over 20 years of experience in building, transforming, and operationally managing customer service, after-sales, and service organizations in retail (brick & mortar & e-commerce), the FMCG industry, real estate, and service-oriented environments.
His focus is on transforming customer service from a cost center into a measurable driver of revenue and value. He helps companies stabilize, scale, and strategically realign service processes—especially during phases of growth, restructuring, system changes, or staffing shortages.
A key area of expertise is the practical use of artificial intelligence in customer service. This includes AI voice bots and chatbots (e.g., assistent24 and fonio) to ensure 24/7 availability, lead qualification, and appointment management, as well as AI-supported workflow automations based on n8n, efficiently automating service, back-office, and reporting processes.
Christian Florschütz combines hands-on operational execution with strategic management: from analyzing existing customer service structures to implementing AI-based phone and chat solutions, up to end-to-end optimization of service KPIs like availability, average handling time (AHT), first contact resolution, and customer satisfaction.
His special strengths lie in customer service for FMCG, after-sales management, service operations, digitization, and service transformation with an emphasis on ESG requirements. He develops sustainable service and after-sales models that effectively balance profitability, customer satisfaction, and regulatory compliance.
As Interim Manager of the Year, Christian Florschütz stands for clear leadership, rapid impact, and measurable results—particularly where customer service, AI, process automation, and business performance need to be strategically integrated.
Skills
Interim Management
Change Management
Retail
Customer Service
Fmcg
After Sales Service
Esg
Sustainability
Process Optimization
Ai / Digitization
Edi/edifact/eancom
Crm Systems (Salesforce, Internal)
Sap S/4hana
Business Central
N8n
Ai Chat And Voice Bots
Microsoft Office
Languages
Education
Heidenheim University of Cooperative Education
Diploma in Business Administration (BA) · Business Administration · Heidenheim, Germany
Certifications & licenses
Fonio – AI Phone Assistant / Voicebot Implementation
Fonio.ai
Certified Transformation & Turnaround Manager
ESG Implementation Manager
Generative AI in the Enterprise
Certified GS1 EDI Manager
Certified AI Leader
Certified ESG Expert
Certified OKR Master (COM) – Objectives and Key Results
Professional Product Owner I
Professional Scrum Master I
Basics of Agile Working
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
Frequently asked questions
Do you have questions? Here you can find further information.
Where is Christian based?
What languages does Christian speak?
How many years of experience does Christian have?
What roles would Christian be best suited for?
What is Christian's latest experience?
What companies has Christian worked for in recent years?
Which industries is Christian most experienced in?
Which business areas is Christian most experienced in?
Which industries has Christian worked in recently?
Which business areas has Christian worked in recently?
What is Christian's education?
Does Christian have any certificates?
What is the availability of Christian?
What is the rate of Christian?
How to hire Christian?
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
Similar Freelancers
Discover other experts with similar qualifications and experience
Andreas Lober
Florian Forster
Jens Reichert
Markus Feigelbinder
Thomas Meyer
Christiane Neher
Vera Spratte
Katrin Mohr
Paul Webster
Christoph Werneke
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Freelance Interim Manager, Head of Operations & Service
Andreas Lober
Stefan Weiß
Andrea Cappello
Franz Hornung
Cavit Sarioglu
Philipp Loll
Irmgard Drey
Rebekka Brandt
Tino Motschmann
Markus Fankhauser
Nearby freelancers
Professionals working in or nearby Freilassing, Germany
Bruno Petrovic
Martin Hermann
Wolfgang Orgler
Michael Henze
David Menges
Dieter Krist
Vasileios Xintas
Natalya Spuling
Tino Motschmann
Holger Maier
Most recent projects
FRATCH works with many companies and recruitment agencies. Here you will find our recently posted projects and opportunities.
