Christian Florschütz - Interim Manager Customer Service, AI, ESG | Expert in Customer Satisfaction, Revenue and Sustainability

Q: Where is Christian based?

Christian is based in Freilassing, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Christian speak?

Christian speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Christian have?

Christian has at least 28 years of experience. During this time, Christian has worked in at least 9 different roles and for 7 different companies . The average length of individual experience is 3 years and 1 month . Note that Christian may not have shared all experience and actually has more experience.

Q: What is Christian's latest experience?

Christian's most recent position is Freelance Interim Manager, Head of Operations & Service at DK Household Brands .

Q: What companies has Christian worked for in recent years?

In recent years, Christian has worked for DK Household Brands , Contipark Parkgaragengesellschaft mbH , Evergreen Garden Care GmbH , and Florschütz Consulting .

Q: Which industries is Christian most experienced in?

Christian is most experienced in industries like Retail , Telecommunication , and Professional Services . Christian also has some experience in Agriculture , Automotive , and Real Estate .

Q: Which business areas is Christian most experienced in?

Christian is most experienced in business areas like Customer Service , Operations , and Product Development . Christian also has some experience in Sales , Project Management , and Strategy .

Q: Which industries has Christian worked in recently?

Christian has recently worked in industries like Professional Services , Agriculture , and Automotive .

Q: Which business areas has Christian worked in recently?

Christian has recently worked in business areas like Project Management , Strategy , and Customer Service .

Recommended expert

Freilassing, Germany

Check rate

Experience

Feb 2025 - Nov 2025

10 months

Zürich, Switzerland

On-site

Freelance Interim Manager, Head of Operations & Service

DK Household Brands

Stabilizing customer service, logistics, and order processing during a transformation phase
Managing the international warehouse relocation from Switzerland to Germany
Optimizing processes and reducing manual tasks in daily operations
Coordinating international stakeholders to deliver strategic projects on time

Mar 2024 - Jan 2025

11 months

Berlin, Germany

On-site

Freelance Interim Manager, Head of Sales

Contipark Parkgaragengesellschaft mbH

Redesigning the sales strategy
Implementing new structures for customer outreach in B2B and B2C
Revising pricing strategies to boost competitiveness
Developing and implementing two key company objectives
Optimizing sales processes
Leading and developing up to 6 sales employees
Implementing and optimizing Salesforce (CRM) and cloud telephony

Oct 2022 - Oct 2023

1 year 1 month

Berlin, Germany

Freelance Interim Manager, Head of Customer Service

Contipark Parkgaragengesellschaft mbH

Reorganizing customer service (structure, processes, alignment)
Implementing and optimizing Salesforce (CRM) and cloud telephony
Recruiting and onboarding new staff and leading 25 employees
Improving communication between internal departments
Extending phone availability for end customers and reducing wait times to under one minute
Supporting the replacement of 500,000 customer cards

Jun 2021 - Sep 2022

1 year 4 months

Salzburg, Austria

Freelance Interim Manager, Head of Customer Service (DE, AT, Nordics)

Evergreen Garden Care GmbH

Leading and restructuring the customer service
Training, leading, and developing up to 8 employees
Improving customer service for B2B clients in retail by expanding availability and EDI solutions
Strengthening team cohesion in customer service
Improving collaboration with other departments
Developing new service offerings for retail partners

Jan 2021 - Present

5 years 5 months

Freilassing, Germany

Freelance Interim Manager

Florschütz Consulting

Developing new business areas and services
Designing strategic service and customer service projects
Optimizing structures and processes
Expanding partner management
Achieving sustainable increases in customer satisfaction and profits

Mar 2009 - Mar 2020

11 years 1 month

Ingolstadt, Germany

Head of Instore and Online Service

Media-Saturn Deutschland GmbH

Leadership and development of employees (5 direct reports and up to 1,000 service staff in a technical capacity)
Development, planning, and rollout of the Smartbar service concept for MediaMarkt and Saturn (mid double-digit million revenue)
Development, planning, and rollout of the „MediaMarkt PowerService“ service portfolio
Improvement and optimization of the MediaMarkt repair service (3 million service cases annually)
Negotiation and conclusion of service agreements with suppliers and manufacturers
Setup, rollout, and further development of the extended warranty products „MediaMarkt PlusGarantie/PlusSchutz“
Setup and optimization of a nationwide on-site service for TVs and large home appliances

Oct 2005 - Feb 2009

3 years 5 months

Ingolstadt, Germany

Service Clerk

Media-Saturn Deutschland GmbH

Oct 2003 - Sep 2005

2 years

Frankfurt, Germany

Service Manager

Saturn Electrohandelsges. mbH

Jul 1994 - Sep 2000

6 years 3 months

Heilbad Heiligenstadt, Germany

Sales Representative

Tele-Service GmbH

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Telecommunication, Professional Services, Agriculture, Manufacturing, and Real Estate.

Retail

Telecommunication

Professional Services

Agriculture

Manufacturing

Real Estate

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Product Development, Sales, Project Management, and Strategy.

Customer Service

Operations

Product Development

Sales

Project Management

Strategy

Summary

Christian Florschütz is an Interim Manager Customer Service and Interim Manager FMCG with over 20 years of experience building, transforming, and operationally managing customer service, after-sales, and service organizations in retail (in-store & e-commerce), in the FMCG industry, in real estate, and in service-oriented environments.

His focus is on transforming customer service from a cost factor into a measurable driver of revenue and value. He helps companies stabilize, scale, and strategically realign service processes – especially during growth, restructuring, system changes, or staffing shortages.

A key area of expertise is the practical use of artificial intelligence in customer service. This includes AI voice bots and AI chatbots (e.g., assistent24 and fonio, Parloa) to ensure 24/7 availability, lead qualification, and appointment scheduling, as well as AI-powered workflow automations based on n8n, efficiently automating service, back-office, and reporting processes.

Christian Florschütz combines hands-on operational execution with strategic management: from analyzing existing customer service structures to introducing AI-based phone and chat solutions to end-to-end optimization of service KPIs like availability, average handling time (AHT), first contact resolution, and customer satisfaction.

His particular strength is in customer service for FMCG, after-sales management, service operations, digitalization, and service transformation with consideration of ESG requirements. He develops sustainable service and after-sales models that effectively combine profitability, customer satisfaction, and regulatory requirements.

As Interim Manager of the Year, Christian Florschütz stands for clarity in leadership, fast impact, and measurable results – especially where customer service, AI, process automation, and business performance need to be brought together strategically.

Skills

Interim Management
Change Management
Retail
Customer Service
Fmcg
After Sales Service
Esg
Sustainability
Process Optimization
Ai / Digitalization
Edi/Edifact/Eancom
Crm Systems (Salesforce, Internal)
Sap S/4hana
Business Central
N8n
Ai Chat And Voice Bots
Microsoft Office

Languages

German

Native

English

Advanced

Education

Oct 2000 - Sep 2003

Berufsakademie Heidenheim

Diploma in Business Administration (BA) · Business Administration · Heidenheim, Germany

Certifications & licenses

Fonio – AI Phone Assistant / Voicebot Implementation

Fonio.ai

Certified Transformation & Turnaround Manager

ESG Implementation Manager

Generative AI in Business

Certified GS1 EDI Manager

Certified AI Leader

Certified ESG Expert

Certified OKR Master (COM) – Objectives and Key Results

Professional Product Owner I

Professional Scrum Master I

Fundamentals of Agile Working

Statistics

Experience

Total positions 9

Experience in Retail 16.5 y

Avg length 3 y 6 m

Longest experience 11 y

Global Experience

Countries worked in 3 (Germany, Switzerland, Austria)

Primary country Germany

Expertise

Recent roles Freelance Interim Manager, Head of Operations & Service, Freelance Interim Manager, Head of Sales, Freelance Interim Manager, Head of Customer Service

Main industries Retail, Telecommunication, Professional Services

Main business areas Customer Service, Operations, Product Development

Qualifications

Certifications earned 11

Profile

Created

September 2022

Last Update

May 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Christian based?

Christian is based in Freilassing, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Christian speak?

Christian speaks the following languages: German (Native), English (Advanced).

How many years of experience does Christian have?

Christian has at least 28 years of experience. During this time, Christian has worked in at least 9 different roles and for 7 different companies. The average length of individual experience is 3 years and 1 month. Note that Christian may not have shared all experience and actually has more experience.

What roles would Christian be best suited for?

Based on recent experience, Christian would be well-suited for roles such as: Freelance Interim Manager, Head of Operations & Service, Freelance Interim Manager, Head of Sales, Freelance Interim Manager, Head of Customer Service.

What is Christian's latest experience?

Christian's most recent position is Freelance Interim Manager, Head of Operations & Service at DK Household Brands.

What companies has Christian worked for in recent years?

In recent years, Christian has worked for DK Household Brands, Contipark Parkgaragengesellschaft mbH, Evergreen Garden Care GmbH, and Florschütz Consulting.

Which industries is Christian most experienced in?

Christian is most experienced in industries like Retail, Telecommunication, and Professional Services. Christian also has some experience in Agriculture, Automotive, and Real Estate.

Which business areas is Christian most experienced in?

Christian is most experienced in business areas like Customer Service, Operations, and Product Development. Christian also has some experience in Sales, Project Management, and Strategy.

Which industries has Christian worked in recently?

Christian has recently worked in industries like Professional Services, Agriculture, and Automotive.

Which business areas has Christian worked in recently?

Christian has recently worked in business areas like Project Management, Strategy, and Customer Service.

What is Christian's education?

Christian attended Berufsakademie Heidenheim for Business Administration.

Does Christian have any certificates?

Christian has 11 certificates. Among them, these include: Fonio – AI Phone Assistant / Voicebot Implementation, Certified Transformation & Turnaround Manager, and ESG Implementation Manager.

What is the availability of Christian?

Christian is immediately available full-time for suitable projects.

What is the rate of Christian?

Christian's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.