Michael H.-Senior IT Project & Program Manager / Interim Manager

• Lean Portfolio Management (LPM) Training

• Provided comprehensive instruction on the theoretical foundations of Lean Portfolio Management (LPM) and assisted consultants in practical application within project contexts.

• Addressed specific questions to elucidate both the theory and practice of LPM, enhancing consultants' understanding.

• Facilitated dialogues to integrate LPM into existing demand management approaches using case studies.

• Strengthened methodological skills with a focus on applying LPM in daily project activities.

• Promoted effective discussion skills through moderated Q&A sessions.

• Successfully equipped participants with essential knowledge of Lean Portfolio Management (LPM), enabling them to apply LPM principles effectively as consultants.

• Facilitated practical understanding through direct engagement with specific questions and case studies, enhancing their readiness to integrate LPM into existing demand management processes of Audi.

• Leading SAFe Training

• Educated Agile consultants on effectively leading in a SAFe environment, covering SAFe methodologies, roles, and values.

• Facilitated a comprehensive understanding of Agile reasoning, enhancing consultants’ readiness for real-world application in an enterprise setting.

• Successfully certified participants as SAFe Agilists, equipping them with essential knowledge for applying SAFe principles as consultants for Audi.

I led the migration of AIDA Cruises’ main digital channels to Adobe Experience Manager for Comwrap Reply and coordinated parallel development streams.

• I managed releases, roadmaps and dependencies across teams, business units and vendors. All five migrations went live as planned.
• I built a reporting system and used delivery data to forecast costs and funding needs.
• I balanced new requirements against capacity and agreed work packages and annual plans with AIDA.
• As Scrum Master I facilitated events, addressed impediments and established a shared Definition of Done. We integrated regression testing across development streams.

I supported the realignment of an international digital programme at Kia headquarters in Seoul and advised the Senior Vice President.

• I developed the programme vision and mission statement to align headquarters, Kia Europe and international partners.
• I advised on structures based on SAFe and helped identify a first value stream to pilot.
• I prepared options for management decisions, introduced Cost of Delay for prioritisation and supported collaboration between Korea and Europe.

I designed and facilitated five two-day workshops for BMW’s digital team between September 2021 and September 2024, alongside other engagements.

• I worked with the team to define a shared product vision and mission.
• In half-year planning sessions I helped the team estimate and prioritise work, including by Cost of Delay, and prepare the delivery roadmap.
• I facilitated retrospectives with the team and management and documented the agreed actions. The team owned implementation.

Online vehicle sales with Live Showroom, European rollout

Kia Europe wanted to build and roll out a new e-commerce channel across Europe for online vehicle sales, including live consultations with sales staff (Live Showroom).

My contribution and results:

• Strengthened the team: Added a frontend developer and a UX designer to the existing delivery team. The application went live on time, including interface integration (e.g. SAP).
• European rollout: Gathered requirements and managed the rollout across Europe.
• Agile transition and quality: Built the product backlog, used velocity and story points for planning and progress tracking, and supported the team through its agile transition with Scrum and Kanban. Shared best practices for Jira and Confluence and set up defect management and user acceptance testing (UAT). Coordinated collaboration across the distributed team using Miro and Slack, design handoffs through Zeplin and InVision, and the DevOps pipeline (Jenkins, SonarQube, GitHub) and Akamai CDN.

Methods, technologies and tools: IT project management, international rollout, delivery management, hybrid project management, agile transformation, agile coaching, Scrum Master, Kanban, requirements management, product backlog management, story points, distributed teams, user experience (UX), defect management, user acceptance testing (UAT), DevOps, CI/CD, SAP integration, e-commerce, online sales, Live Showroom, Adobe Experience Manager (AEM), Akamai CDN, Jenkins, SonarQube, GitHub, Jira, Confluence, Miro, Slack, Zeplin, InVision, automotive

BMW procurement platform and Vorwerk platform migrations

For the digital agency Triplesense Reply, I managed several client projects in parallel. The main focus was a time-critical new procurement platform for BMW, with visibility at board level.

BMW AG – Procurement Platform (Matko Cockpit), December 2019 – August 2020

• Tender and planning: Supported the successful tender and contract preparation, and managed project, resource and cost planning as well as risk assessment.
• Team building and delivery: Built the delivery team and managed frontend (Angular), resources, project budget and risks. Delivery took place during the first COVID-19 lockdown.
• Ensured interface integration: Integrated and delivered several business-critical SAP and API connections for the BMW procurement platform on schedule.
• Requirements and quality assurance: Refined requirements in regular User Experience Labs. Set up QA processes with Jira Xray, defect management and user acceptance testing (UAT). Coordinated collaboration using Scrum and Kanban, Confluence, and implementation of the CI/CD pipeline (Jenkins, SonarQube, GitHub).
• Recommendation: According to a recommendation letter from a Triplesense Reply Associate Partner, I made a significant contribution to the success of this time-critical project (available on request).

Vorwerk – VORward Program, October 2019 – February 2020

• Platform migrations: As Frontend Delivery Lead, managed planning, risks and management reporting for the migration from Typo3 to AEM 6.4 and from Magento to SAP Commerce Cloud (Hybris), and set up cross-browser QA with BrowserStack.
• IT operations and payments: Managed IT operations for the CMS and shop environments and integrated new payment services (Adyen, SEPA) into the Magento shops.

Continental AG – E-commerce shop, November – December 2019

• New business: Successfully participated in the tender for a new shop on Magento Commerce Cloud, including project, resource and cost planning and support with contract preparation.

Methods, technologies and tools: IT project management, delivery management, platform migration, hybrid project management, business development, tender management, risk management, budget responsibility, resource planning, team building, requirements management, agile coaching, Scrum Master, Kanban, quality assurance, defect management, user acceptance testing (UAT), user experience (UX), DevOps, CI/CD, SAP integration, API integration, SAP Commerce Cloud (Hybris), Adobe Experience Manager (AEM), TYPO3, Magento, Adyen, Angular, Jira Xray, Confluence, BrowserStack, Jenkins, SonarQube, GitHub, automotive

PMO for the Relaunch in 20 Markets, Car Configurator

With K-WCMS, all Kia websites in 20 European markets, including more than 1.000 dealer websites, were to be relaunched using Adobe Experience Manager. More than 50 developers worked across the program, along with around 60 stakeholders from IT, Marketing and the markets' top management. As part of the program team, I set up the PMO, took responsibility for specific markets and took on the Product Owner role for the Kia Car Configurator.

My contribution and results:

• Set up and led the K-WCMS program PMO: Scheduling and milestone planning, release planning, management of more than 1.500 requirements, risk management, project controlling and management reporting. Introduced consistent file-naming and versioning conventions.
• Responsibility for specific markets: Coordinated and launched website rollouts for Germany, Poland, Sweden and Belgium/Luxembourg, working daily with the multinational production team (including Kia Seoul, Concentrix Seoul and Bratislava, Sapient Bengaluru and Munich).
• Product Ownership for the Car Configurator: Europe-wide Product Ownership for the Kia Car Configurator v2.0 across all 20 markets. Supported Scrum-based ways of working in pilot programs in 6 of 20 markets and coordinated teams as they developed the Sitecore platform.

Methods, technologies and tools: IT project management, Project Management Office (PMO), Product Owner, Hybrid project management, PRINCE2, PMI/PMBOK, Risk management, Project controlling, Management reporting, Stakeholder management, International rollout, Requirements management, Scrum, Design Thinking, Distributed teams, Release planning, Adobe Experience Manager (AEM), Kia Car Configurator, Sitecore, Akamai CDN, Jira, Confluence, Automotive

Project and Account Management for Banking and Retail

The digital agency MRM // McCann needed support with project and account management for Commerzbank and Lidl, as well as with New Business.

My contribution and results:

• Project management: Managed projects for Commerzbank and Lidl, from requirements analysis and proposals through resource management and forecasting to project controlling. Launched the CommerzVentures website and implemented a new application process for Commerzbank loans.
• New business: Supported new business, including for Lidl, Mäurer & Wirtz and Bosch (Internet of Things).

Methods, technologies and tools: Project management, Account management, Business development, Project controlling, Requirements analysis, Resource planning, Forecasting, Mobile, Banking, Retail

Multi-Project Management, New Lufthansa Booking Flow

As Senior Project Manager at the digital agency people interactive, I was responsible for more than 14 Lufthansa projects, including the UX concept and frontend for the new Lufthansa booking flow.

My contribution and results:

• New booking flow: Managed the agency's UX concept, frontend development and handover to Lufthansa for the major new Lufthansa booking flow project (Germany's largest online shop, with more than 1 billion EUR in annual revenue and around 1 million price changes every day). After the backend integration, I supported the User Acceptance Test.
• Multi-project management and team leadership: Managed the scope, planning, budget and delivery of more than 14 projects, including the B2C booking application for Lufthansa group bookings. Negotiated the contract for a key IT project. Provided functional leadership to production teams of up to 9 permanent and 5 temporary employees.

Methods, technologies and tools: IT project management, Multi-project management, PRINCE2, PMI/PMBOK, Project controlling, Margin responsibility, Business development, Vendor management, Team leadership, Process optimization, User Experience (UX), User Acceptance Testing (UAT), E-Commerce, Booking Flow, Distributed teams, Aviation

Largest Agency Project: 1822direkt Online Banking Platform

For triplesense, I managed the agency’s largest single project to date, under rapidly changing project conditions.

My contribution and results:

• Largest agency project: Managed a project with a budget of around 1 Mio. EUR for 1822direkt and launched all four applications: online banking application, campaign management application, call center backend, and public website with vwd stock market information. As Account Manager, I was responsible for the account’s profitability.
• Team coordination: Coordinated cross-functional production teams of up to 15 employees and reported to the executive team. Launched the agency’s first Magento shop for Vorwerk.

Methods, technologies, and tools: Account management, project management, margin responsibility, budget responsibility, project controlling, vendor management, team leadership, deployment automation, online banking, e-commerce, payment services, Magento, mobile apps (iOS), financial services, insurance

• I led work on a website framework for Porsche dealers.
• I coordinated international rollouts in up to 16 markets and nine languages.

New delivery process, development time 3 times shorter, costs –60%.