Heads of Operations in Germany

PSA, Peugeot Citroën, France (10/2023 – 05/2024)

• Launch Manager for electrode production rolling lines
• Setup, modernization, and commissioning of cleanroom production equipment
• Management of a team of 15 Chinese technicians
• Recovery of a three-month delay and on-schedule delivery

• Bridging the vacancy of operations manager ATT area

• Process optimization

• Reduction of lead times

• Reorganization of the ATT area

• Increase in OTIF from 73% to 92%

• Greater flexibility in employee deployment through internal equipment training

• Integration of a new cooperation partner

• Implementation of an MDE system

• Took full responsibility for P&L, R&D, HR, finance and quality at Hyva Italy
• Reduced downtime by 30% through efficient optimization of production planning
• Increased productivity by 20%
• Initiated control mechanisms like whiteboards to improve transparency and efficiency
• Enhanced employee satisfaction through clear structures and effective leadership
• Reduced headcount by approximately 15%, from 224 to 199, without impacting productivity
• Achieved cost savings of €1.35 million through vehicle leasing and closing an external warehouse
• Organized weekly strategy meetings with department heads and stakeholders to foster collaboration and strategic alignment

• Led and executed complex change and transformation projects, focusing on HR transformation and cultural change in public sector organisations (e.g., BAMF, bpb, DAkkS).
• Designed and facilitated change workshops and leadership development programs to drive adoption and successful implementation of change initiatives.
• Collaborated with executives and stakeholders to analyse requirements, define objectives, and develop tailored transformation roadmaps, including communication strategies and performance monitoring.
• Supported business development by identifying and developing new opportunities in digital transformation initiatives.

Strategic management of daily operations to ensure smooth processes in high-level customer service.

• Implementation and monitoring of performance KPIs to increase operational efficiency.
• Advising clients on optimizing their service workflows and customer journey.

• Designed and led multiple CRM and CX transformation initiatives for global B2B organizations.
• Co-created strategic CXO use cases with ServiceNow and Salesforce.
• Developed the “BackOnTrack” and “Optimizer.Club” frameworks to rescue underperforming programs.
• Delivered +15% average margin improvement and saved up to 60 PD per engagement.
• Built and led agile, cross-functional delivery teams in regulated and asset-heavy industries.
• Supported executive boards with CX maturity models, platform strategies, and KPI-based governance.

• Executive mandate for the digital realignment of an established mid-sized company
• Analysis of organization, processes and IT landscape along the housing value chain
• Development of a prioritized transformation path (target vision, architecture, roadmap)
• Identification of significant automation and platform potentials

• Overall responsibility for project management, analytics, AI & Data Science, database management, and web development (24 FTE).
• Implemented and established AI-driven analytics and AI work tools, increasing efficiency per FTE by over 20%.
• Developed and launched a planning and forecasting platform, increasing error tolerance by over 60%.
• Introduced an ERP software, reducing required FTE by 50%.

• Spearheading the development of an agentic AI platform on SaaS metrics to automate financial workflows (Month-End Close, Reporting & FP&A) and translating market needs into a scalable MVP roadmap
• Personally driving the initial go-to-market strategy with hands-on outreach, securing first six pilot customers for value validation
• Built complete company infrastructure from scratch (legal, HR, tech) and recruited a high-performance team of seven, reducing employee fluctuation from 43% to 10%

• Coordinating strategic and operational activities of a social business startup, Dirtwater Café, where profits go to Water for the World's water and nutrition projects
• Developing and monitoring a business plan that advances the serving and distribution of coffee from project regions
• Fostering cooperation agreements with local NGOs and communities to support them financially beyond water

• Managed the entire plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
• Provided direction and leadership to all levels of employees and managers.
• Reduced costs by eliminating waste and unnecessary labor hours.
• Maximized safety through proactive strategies and well-structured training.
• Directed employees and related programs to maximize team productivity and facility output.
• Monitored and evaluated plant performance to identify areas for improvement and took corrective measures.
• Identified and implemented viable strategies for continuous improvement.
• Led, trained and coached plant staff to facilitate high levels of productivity and quality.
• Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
• Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.

• Designed, managed, and implemented the company’s operational, compliance, procurement, and financial strategy, ensuring alignment with rapid scaling and regulatory objectives.
• Built and scaled operational infrastructure across IT, HR, Finance, Procurement, and Compliance, supporting growth from 4 to 20 team members in 6 months.
• Oversaw financial management of OPEX, including budgeting, monitoring, and cost optimization to sustain high-growth operations.
• Developed and executed a procurement strategy, including vendor selection, negotiation, and performance oversight.
• Procured and managed external consultants (compliance, quality, regulatory experts) and orchestrated collaboration across internal teams and external partners to meet milestones.
• Implemented policies, SOPs, and business systems (compliance tracking, eQMS, payroll, vendor management, data governance) to support regulatory compliance and scalability.
• Managed and actively oversaw regulatory and compliance programs, embedding GDPR, HIPAA, SOC 2, ISO 27001, and ISO 27701 requirements into day-to-day operations.
• Directed the rollout of a Quality Management System (QMS) aligned with ISO 13485 to prepare for medical device and AI regulatory certifications.
• Led people and culture development, establishing onboarding, performance management, and cross-functional collaboration structures to scale the organization effectively.
• Established risk management and business continuity frameworks, including security controls, risk registers, and compliance safeguards.
• Engaged executive leadership, board, and investors to align operational strategy with corporate goals and market expansion.
• Enabled technology-driven operations, selecting and implementing digital systems (e.g., Drata, Qualio) to ensure compliance and efficiency.
• Scaled StratifAI’s operational backbone to support rapid growth and international market readiness.
• Achieved ISO 27001, ISO 27701, SOC 2, GDPR, and HIPAA compliance within 6 months, enabling enterprise and healthcare partnerships.
• Implemented a QMS system aligned with ISO 13485, paving the way for regulatory approvals and positioning for upcoming ISO 13485 certification, CE-IVDR marking, and FDA clearance within 12 months.
• Designed and executed governance, procurement, and financial controls, ensuring efficient resource allocation and sustainable compliance.
• Established a culture of structured growth, integrating people, processes, and compliance frameworks to maintain operational excellence.
• Enabled StratifAI to confidently enter regulated US and EU markets, building the foundation for long-term expansion.