Heads of Operations in Berlin

• Managed the entire plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
• Provided direction and leadership to all levels of employees and managers.
• Reduced costs by eliminating waste and unnecessary labor hours.
• Maximized safety through proactive strategies and well-structured training.
• Directed employees and related programs to maximize team productivity and facility output.
• Monitored and evaluated plant performance to identify areas for improvement and took corrective measures.
• Identified and implemented viable strategies for continuous improvement.
• Led, trained and coached plant staff to facilitate high levels of productivity and quality.
• Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
• Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.

• Designed, managed, and implemented the company’s operational, compliance, procurement, and financial strategy, ensuring alignment with rapid scaling and regulatory objectives.
• Built and scaled operational infrastructure across IT, HR, Finance, Procurement, and Compliance, supporting growth from 4 to 20 team members in 6 months.
• Oversaw financial management of OPEX, including budgeting, monitoring, and cost optimization to sustain high-growth operations.
• Developed and executed a procurement strategy, including vendor selection, negotiation, and performance oversight.
• Procured and managed external consultants (compliance, quality, regulatory experts) and orchestrated collaboration across internal teams and external partners to meet milestones.
• Implemented policies, SOPs, and business systems (compliance tracking, eQMS, payroll, vendor management, data governance) to support regulatory compliance and scalability.
• Managed and actively oversaw regulatory and compliance programs, embedding GDPR, HIPAA, SOC 2, ISO 27001, and ISO 27701 requirements into day-to-day operations.
• Directed the rollout of a Quality Management System (QMS) aligned with ISO 13485 to prepare for medical device and AI regulatory certifications.
• Led people and culture development, establishing onboarding, performance management, and cross-functional collaboration structures to scale the organization effectively.
• Established risk management and business continuity frameworks, including security controls, risk registers, and compliance safeguards.
• Engaged executive leadership, board, and investors to align operational strategy with corporate goals and market expansion.
• Enabled technology-driven operations, selecting and implementing digital systems (e.g., Drata, Qualio) to ensure compliance and efficiency.
• Scaled StratifAI’s operational backbone to support rapid growth and international market readiness.
• Achieved ISO 27001, ISO 27701, SOC 2, GDPR, and HIPAA compliance within 6 months, enabling enterprise and healthcare partnerships.
• Implemented a QMS system aligned with ISO 13485, paving the way for regulatory approvals and positioning for upcoming ISO 13485 certification, CE-IVDR marking, and FDA clearance within 12 months.
• Designed and executed governance, procurement, and financial controls, ensuring efficient resource allocation and sustainable compliance.
• Established a culture of structured growth, integrating people, processes, and compliance frameworks to maintain operational excellence.
• Enabled StratifAI to confidently enter regulated US and EU markets, building the foundation for long-term expansion.

• Young and aspiring agency, building everything from scratch.

• My ability to relate to people from all walks of life is my strongest trait. Combined with an optimistic view, open mind, attention to detail, quick-wittedness and resourcefulness.

• Close team collaboration with operations and management partners made it possible to overcome challenging and transformational times.

• Passionately growing and evolving the company and succeeding to create amazing outcome and value for our client partners.

• I value mindset over skillset and strongly believe in the power of connection, inspiration and teamwork to create outstanding outcome.

• Clients: Planted AG, Lime Micromobility, Volkswagen AG, Galderma AG, KACHAVA, Flaconi GmbH, Tele Columbus AG, Bumble, SWISS International Air Lines, Amnesty International

• Established and streamlined business development and sales processes, including implementation of CRM systems, marketing strategies, and search engine advertising

• Expanded market reach through targeted outreach efforts

• Implemented effective B2B marketing strategies to enhance brand visibility and product reach

• Developed a strong sales pipeline focused on long-term relationship building and customer retention

• Played a key role in the product development lifecycle from ideation to execution, ensuring compliance with market demands and regulatory standards

• Led medical and technical teams to drive product development and company growth

I work as an Interim Executive and take on operational responsibility in transformation and scaling situations. My focus is on building and further developing organizations, processes, and business models, with the goal of sustainably improving speed, efficiency, and scalability.

In doing so, I combine strategy, product, technology/AI, and organization in execution and work closely with leadership teams and operational units.

Selected mandates:

• Transformation and realignment of processes in the financial and real estate sector including identification, prioritization, and implementation of AI-based use cases together with technology partners

• Development and implementation of a digital business model, including pricing and go-to-market strategy, for a global market leader

• Sparring and operational support for leadership teams in transformation and scaling situations

• Managing the supply chain, delivery and customer service functions.

• Manage, control and optimise operational business processes.

• Establish and maintain supplier relationships (food, packaging, 3Pl, last-mile-carrier), including responsibility for strategic negotiations and contract management.

• Lead initiatives to improve efficiency and ensure quality standards.

• Co-responsibility for product range design, optimisation and innovation.

• Disciplinary and technical management responsibility for 1-5 people.

• Implementation of processes and key performance indicators.

• Successful integration of new suppliers.

• Reduce costs across all functions by more than 20 per cent.

• Business process optimization and quality assurance of mobility business, supporting and feedback for sales, marketing and IT teams with current market requirements
• Setting and sustaining OKR, KPIs, OLAs and SLAs in operations and customer support team with Zendesk ticket system
• Detailed management and analysis of operational data streams (e.g. transactions revenue, invoices) for products
• Addressing B2B and B2C customer issues and reporting to stakeholders
• Creating reports to stakeholders to drive operational excellence
• Product support owner for app, portal, listing and pricing
• Analysis and usage of POI data from backend
• Data handling and process optimizations in daily operations with customer support issues
• Analysis of issues and application of problem-solving methods for customer issues
• Vendor management for 200 vendors, including negotiation and contracting for lateral and bilateral engagements
• Sports, food, travel and handling master data reporting for vendors
• Tracking and checking of invoices as per contract and approval for payment
• Understanding of pricing techniques and implementation into SAP system with constant communication with stakeholders for SaaS product efficiency
• Data analysis through MS Excel, Tableau and SQL as per requirements

• Advised product and strategy of a cloud-based SaaS for financial institutions

• Unified and optimized organizational structures across sales, delivery, and support; standardized handoffs and workflows to reduce friction.
• Designed and rolled out digitized, harmonized operational processes to improve efficiency and quality.
• Built and scaled the KHZG patient portal unit with integrated governance, making samedi a lead provider in Germany.
• Aligned revenue and fulfillment under coherent frameworks, delivering 25%+ YoY growth in 2024 and projected ~30%+ in 2025.
• Established cross-functional KPI oversight with process-driven improvement initiatives.

• Co-founded the company during COVID remotely and scaled the company’s core business to 100+ employees across Marketing, Sales and Operations retaining a mission-driven, high performing and resilient culture
• Established sales & delivery area of solar installations covering the entire Spanish market through in-house teams and partnerships, achieving up to €1m monthly revenue within two years and >1% national market share
• Co-developed company strategy and equity story, adjusting and pivoting in partnership with investors on the board (Planet A, Vorwerk Ventures, Speedinvest, Acurio)

• Production management, talent management, acquisitions, budgets & financing
• Platform development, generative AI workflows, pipeline development, network development, sales

Led a team of 3 and drove up business development figures, candidates sourced into the pipeline and lowered the average time-to-fill for vacancies. Managed the entire technical recruitment process from sourcing through to post-probation reviews, also increasing both candidate and client satisfaction.

Sourced technical candidates for many specialised technical roles within companies spread across Europe, including data experts, developers, DevOps, IT system administrators and sales engineers.

Pre-screened sourced candidates for both technical and cultural fit, reducing the time spent by hiring managers weeding out candidates with poor fit.

Interviewed candidates in order to determine their levels of role-specific knowledge, and their potential fit within client businesses.

Provided coaching and interview preparation for candidates.

Carried out reviews with candidates after placement to ensure that both clients and candidates were happy and that candidates remained within their new roles.

Worked with a number of ATS systems based on client resources and needs, including Personio, Lever and Team Tailor.

Constructed a CRM/ATS system for VITA using the open-source Odoo software delivering significant savings in time and efficiency.

• Led end-to-end project tracking for decentralized teams, including visual trackers of timelines, dependencies, deliverables for legal and technical stakeholders.
• Developed funding/IP-holding models using a network of multinational entities, legal instruments, and on-chain financial tooling.
• Built and systemized maintenance of a comprehensive internal archive and SOP library to streamline high-quality and fast service within the organization.