VMware vSphere Experts in Germany

• Capturing the current processes Incident Management, IT Service Request Management, Problem Management, Change Management, Service Configuration Management (including CMDB)
• Carrying out maturity assessments for these processes based on the ITIL® 4 Maturity Model
• Analyzing the different service value streams based on the ITIL® 4 value stream model
• Agreeing maturity levels for the processes being reviewed
• Developing and approving a roadmap to achieve and measure the respective maturity levels
• Presenting the approach, including milestones, to management for approval
• Managing external service providers in 1st level support

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Error analysis and fixes including performance optimization of the in-house developed platform API
• Change and incident management in day-to-day operations
• Responsible for compliance with security and compliance requirements
• Vendor management for software development and maintenance
• Planning and execution of migration of legacy services to a cloud native platform

Role in the project: project staff, implementation team

Used skills: requirements analysis, IT service and application management, IT operations, error analysis and performance optimization, software maintenance and lifecycle management

Project environment: Cloud Native Platform (Kubernetes, Crossplane, AWS, ArgoCD, Grafana)

• Architected and deployed private cloud data platform on VMware vSphere, integrating Greenplum MPP, Apache Kafka, Kubernetes, and Apache Solr, and developed real-time ingestion pipelines with Kafka Connect and Schema Registry.
• Led Oracle Exadata to Greenplum migration, rearchitected data models, optimized storage, implemented RabbitMQ with Debezium for CDC, and deployed VectorDB for Generative AI.
• Designed and executed multi-cloud migration PoC across AWS, Azure, and GCP, defined KPIs for throughput, latency, and cost efficiency, executed bulk data transfers, validated analytics and streaming workloads, and delivered full-scale architecture recommendations.
• Assessed legacy on-premises infrastructure and designed modern cloud-native data platforms using Greenplum and containerized microservices, advising on scalability, disaster recovery, and high-availability.

• Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
• Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
• Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
• Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
• Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
• Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
• Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
• Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
• Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control

Windows Administrator, software deployment, user support, Azure / Entra administrator, hardware support, software packaging, defining and introducing processes

Tasks performed:

• Handling incidents, service requests & changes in the Matrix42 ticket system
• Handling / resolving incidents
• User creation / permissions
• Installation and patch management for Windows
• Permissions and license management in Entra
• Process improvement and documentation

Tools and methods used: Windows Server 2016 / 2019, Active Directory, Windows 11, Office 365, Azure / Entra, Ivanti, VMWare & ESX, Dell & Kyocera Minolta & Zeus hardware support

• ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
• Drafting "Governance guidelines for operational capacity management"

• Further development of the existing SCCM 2509 implementation
• Schema extension, CAS extension
• Creating task sequences, in-place upgrade
• Patch management (WSUS)
• Security updates, feature updates
• Emergency fixes, application updates
• Incident, change, and problem management (3rd level)
• Active Directory, DNS, DHCP, GPMC
• Managing users, groups, OUs, computers
• Setting up GPOs
• Senior consultant for software packaging in an SCCM 2509 environment
• Project management ITIL standards
• Defect management
• SIT (Software Integration Test)
• SAT (Software Acceptance Test)
• UAT (User Acceptance Test)
• Adjusting Windows 11 25H2 client deployment
• Secunet SINA management systems administrator
• Secunet SINA Workstation 3.5.4
• Maintenance and configuration work in SINA management
• Importing and adjusting IPsec policies
• Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
• Consulting and implementation in fault and incident management
• Implementation of documentation and rollout of new software versions
• Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
• Number of PC systems: approx. 1,850.

Label: PowerShell, VBS, Batch scripting

Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server

Development and further development of an internal platform for managing and providing technical resources, virtual machines, and infrastructure services. The platform supports self-service processes and covers functions that are conceptually comparable to cloud management solutions like Azure or AWS.

• Responsible involvement in the design, development, and implementation of new backend and frontend features
• Hands-on development with Java, Spring Boot, Python, and Angular
• Implementation of REST interfaces, business logic, validations, and integrations into existing system landscapes
• Further development of modern web interfaces with Angular, including connection to backend services
• Participation in architecture and design decisions within the team, especially with regard to scalability, maintainability, and clean interfaces
• Containerization and deployment of applications with Docker, Kubernetes, and Helm
• Support with CI/CD processes and deployment to Kubernetes-based environments
• Work in the environment of vSphere, Broadcom, GitLab CI/CD, ArgoCD, Maven, npm, and NuGet
• Close collaboration with developers, business teams, DevOps, and other technical stakeholders
• Analysis of technical requirements, deriving suitable solutions, and independent implementation in an agile team
• Use of GitHub Copilot to support code generation, refactoring, test case creation, and technical documentation

Methods/ tools/ technologies: Languages & frameworks: Java (21), Spring Boot (4.x), Python, Angular, Robot Framework, Kubernetes, Helm Persistence: PostgreSQL, MongoDB, Hibernate, Liquibase Architecture & communication: REST, gRPC, GraphQL, Apache Kafka, OpenAPI, Microservices, Event Driven, Domain Driven Design Cloud & infrastructure: Terraform, Docker, Rancher, Helm, Ansible Security: OAuth2, MS (Entra ID), web security, Keycloak (extensions for detailed group rights) DevOps: GitLab CI/CD, Ansible, Maven, Gradle, Grafana, Prometheus, Git, GitHub Copilot Testing & QM: JUnit, Robot Framework, automated component and integration tests, E2E tests with Playwright, Testcontainers, EasyMock Methodology & approach: Kanban, JIRA, Confluence, Clean Code

• Requirements analysis and replacement of local SharePoint as CMDB with open source NetBox to prepare for deploying Cisco ACI (SD-WAN) with Microsoft Azure
• Coordination with systems like Checkmk and Grasp
• Introduction and coordination of cmdbsyncer as CMDB data hub; further development of the syncer with Kuhn & Ruess GmbH
• Implementation of SNMPv3 on AIX LPAR/VIO, Linux, Windows, SAN/storage, network components (Cisco switches, F5 load balancers, Palo Alto and CheckPoint firewalls, iLO boards)
• Deployment and further development of the network scanner JDisc in cooperation with the vendor (Utimaco HSMs, Linux detection)
• Integration of NetBox, JDisc, and cmdbsyncer into the infrastructure using Docker containers
• End-user training: preparation, creation of materials, and delivery
• Creation of data flow and network diagrams
• Population and planning of IPv4/IPv6 with NetBox including VLAN import
• Dual-stack setup of servers and clients with IPv4 and IPv6
• Connection of REST interfaces for Checkmk, JDisc, vSphere, HMC, i-doit, NetBox Software: Confluence, Jira, MS Office 365, Teams, i-doit, NetBox, JDisc, cmdbsyncer, DB Visualizer, vSphere, HMC

• Implementation of specified DevOps solutions to automate infrastructure (Terraform, Bicep, CloudFormation, Ansible) on-premises datacenter (Ovirt, Proxmox, Ceph Cluster, MinIO) and private cloud.
• Administration, configuration and implementation of CI/CD DevOps pipelines (GitLab, GitFlow) to support development process (Artifactory, Prometheus, Istio, service mesh, Helm Chart, OpenShift (Red Hat Enterprise) / Kubernetes cluster), Red Hat Satellite.
• Administration, setup, monitoring and patching of Linux infrastructure based on Red Hat Enterprise for Dev, Test and QA.
• Use of Scrum and Kanban methods.
• Administration, configuration and implementation of security standards for deploying on Dev, Test, QA and Prod stages of the new ePA applications.
• Development of new plugins and add-ons needed on current infrastructure.
• Database support.
• Data analytics support (Python, Spark, Pandas, Power BI, Splunk Enterprise).
• Implementation of best practices for DevSecOps and BizDevOps using GitOps (ArgoCD), Streamlit framework, Semaphore Ansible UI.
• Configuration and testing of iperf, uperf, sysbench using benchmark-operator for external source data and IoT/MDM devices, creating reports via ELK / OpenSearch.
• Building a new Databricks platform to collect and analyze big data from different sources and IoT devices into Hadoop framework (Python, Pandas, PySpark, Power BI, Apache Airflow).
• Building backend data aggregation and processing to automate configuration deployment between different OpenShift clusters and big data framework (Python, Pandas, PySpark, Apache Spark, PostgreSQL, Django 2, Ansible Automation, Jira JSM).
• Building a new ML pipeline platform using Kubeflow, TensorFlow, KServe.
• Data extraction, transformation and loading from different data sources including structured and unstructured data to analytic DWH / big data cluster using Python, Pandas, Polars, Power BI, Django backend and PostgreSQL.
• Setup of new DevOps Test and QA HashiCorp Vault cluster for PKI and IAM.
• Configuration and testing of automated patching based on CVSS score, SIEM-integrated CVEs.
• Use of Nexpose and InsightVM to scan vulnerability events in network, host, container and application.
• Design and implementation of secure and scalable AWS architectures including VPC, EC2, S3, RDS and Route53 and similar setups on Azure and GCP.
• Automated system provisioning and deployment using CloudFormation templates.
• Configuration of IAM roles, policies and permissions to ensure secure access control.
• Patch management, backup automation and disaster recovery setup on AWS infrastructure.
• Monitoring and optimization of system performance using AWS CloudWatch and AWS Trusted Advisor.
• Support of VMware services (vSphere, Aria, Horizon) and the virtual desktop environment.
• Development and maintenance of CI/CD pipelines using Jenkins, GitLab CI/CD and AWS CodePipeline with interface to Nutanix.
• Configuration of AWS CloudWatch to monitor application performance and system events.
• Planning and execution of migration of on-premises applications to AWS cloud platforms.
• Deployment of containerized applications using Docker and Kubernetes in AWS environments.
• Deployment of internal software packages between availability zones using AWS CodeDeploy.
• Building and deploying ML models using Scikit-learn, XGBoost and Spark MLlib including hyperparameter tuning, model evaluation and production deployment.

• Analysis of technical and economic feasibility
• Creation of a detailed project plan including time and resource management
• Requesting and evaluating offers, selecting components, and managing suppliers
• Coordination of all involved trades (e.g. electricians, installation companies)
• Monitoring the construction work and ensuring deadlines, budgets, and quality standards are met
• Acceptance and commissioning of the PV system including documentation
• After project completion: optimizing monitoring and supporting grid connection

• Requirement engineering for Ombudsstelle and creation of technical user stories for EPA V3
• Handling of objections and revocations via mail and letter with high transaction mail volume
• Coordination with other teams on interfaces
• Design of a highly available, high-throughput solution on OpenShift with Java backend microservices
• Implementation and extension of microservices
• Infrastructure setup for deployment on OpenShift/Kubernetes including Jenkins pipelines
• Integration with BitIAM, TI-M Fachdienst, Consent Keeper and FDV
• Capture of requirements from DevOps operations and business units
• Continuous integration and Scrum practices
• Use cases: Kassenfusion, Opt-Out, Last Test, Widerspruchsmanagement
• Integration test automation and feature extensions including Spring Boot 3 updates

• Designed and implemented Azure Kubernetes Clusters, and managed DNS and Firewall solutions, enhancing network security and reliability.
• Led projects using Agile Scrum methodologies to streamline development cycles and improve project efficiency.
• Fostered and maintained relationships with suppliers to ensure timely project deliverables and resource availability.
• Managed continuous integration and delivery (CI/CD) pipelines using Jenkins, Sonar, GitHub, Bitbucket, and Terraform within the BMW Azure Cloud environment.
• Utilized Fortify SSC and Contrast AST for robust application security testing.
• Directed DevOps engineering initiatives on the SAP Business Technology Platform (BTP), focusing on streamlining development and deployment processes.
• Service Now governance, risk und compliance (GRC&IRM).