Klaus K.-HCL Lotus Notes / Domino & VMware IT Specialist

Description of duties “Atruvia / HCL International” Role: HCL Notes Banking Support, Domino Administration / Migration / Operations Operations, administration and technical support of the HCL Notes/Domino environment in the Atruvia banking environment on behalf of HCL. As part of an international support team, the focus was on second- and third-level support as well as the processing, management and monitoring of SLA tickets in categories 1, 2 and 3. Duties included the technical analysis and resolution of incidents in the Notes/Domino environment, system administration, and the development and modification of Lotus Notes /Domino applications and LotusScript agents when a programming solution was required. Another focus was ticket dispatching: analysing and assessing incoming tickets, assigning them to the responsible departments and specialist teams, and subsequently coordinating and tracking processing within the agreed SLA periods. There was also direct communication and coordination with subject-matter experts, departments and end customers of the connected banks. In particular, when language or technical communication problems arose within the international support team, German-language customer communication was handled and mediation between customers and technical specialists was provided. Objective Ensuring stable and reliable operation of the HCL Notes/Domino landscape in the Atruvia banking environment and the timely processing of business-critical support cases in line with the agreed Service Level Agreements. Incidents were to be analysed as early as possible and either resolved directly through administrative measures or suitable LotusScript/Notes solutions, or forwarded specifically to the responsible specialist teams. As of: 25.09.2026 (Version 2.10 LITE) including project times Page: 3 of 32 SPO-SOFT EDV Beratung, Dipl.-Ing. Klaus Kano, Tel.: +494532-2767682, Mail: [email], [link] At the same time, qualified preliminary analysis and targeted ticket dispatching were intended to ensure that every ticket reached the technically and professionally responsible department immediately and that unnecessary transfers, processing times and associated costs were reduced. Result Operational Notes/Domino support for the banks served was reliably ensured throughout the entire project period. SLA-relevant tickets were systematically analysed, prioritised, assigned to the responsible departments and tracked through to resolution. Some incidents were resolved directly through administration, technical error analysis and the development of suitable LotusScript agents and modifications to Notes/Domino applications. By directing tickets specifically to the relevant expert and specialist teams, incorrect assignments and unnecessary processing loops were reduced and compliance with the agreed SLA times was supported. Direct communication with the banks and mediation between German-speaking end customers and the international support team also contributed to efficient problem resolution and high customer satisfaction.

Description of duties: Operation, administration and technical support of the HCL Notes/Domino infrastructure, with responsibility for ensuring stable and available mail and application operations. Key duties included analysing and handling technical incidents and support tickets, continuously monitoring Domino servers and the mail and application infrastructure. Server and system logs were regularly evaluated and analysed to identify causes of errors at an early stage, narrow down incidents and initiate suitable corrective measures. Another focus was operational support for the GEDYS helpdesk system, including technical support and assistance with problems that occurred. In addition, structured knowledge transfer of the GEDYS system to the internal IT service provider was carried out to ensure future independent operation. The replacement of the existing “stanoc” archiving system was also technically supported. This included coordination and close cooperation with the provider of the archiving and backup solution, as well as support with technical questions and the transfer to the subsequent system landscape. Objective: Ensuring stable, trouble-free and continuously monitored operation of HCL Notes/Domino, as well as reliable availability of the Domino-based mail and application infrastructure. At the same time, operational and technical knowledge of the GEDYS helpdesk system was to be transferred sustainably to the internal IT service provider, enabling independent ongoing support. Another objective was the technically controlled replacement of the existing archiving system in close coordination with the provider involved, without affecting ongoing Domino operations. Result: Continuous administration, proactive monitoring and systematic analysis of logs, incidents and support cases ensured stable and reliable operation of the HCL Notes/Domino infrastructure throughout the entire project period. Operation and support of the GEDYS helpdesk system were reliably ensured, and the necessary technical knowledge was systematically transferred to the internal IT service provider. The replacement of the existing archiving system was technically supported in close cooperation with the provider involved. This ensured both operational continuity of the Domino environment and an orderly handover of the supported systems and duties at the end of the project.

Description of duties: Technical planning, management and implementation of the decommissioning of the existing Kofax fax infrastructure in the HCL Notes/Domino environment. As part of the consolidation, the existing fax number structure was changed from four-digit to three-digit fax numbers, and the old group and personal fax numbers that were no longer required were systematically taken out of service. A Lotus Notes/Domino database was developed and programmed for central management and documentation of the decommissioning. It was used to manage the affected fax numbers, users and groups and to track the respective processing and changeover status. Suitable analysis and reporting functions were also developed for management to transparently present project progress, changeover status and outstanding actions. Further duties included administration and management of the Kofax solution and Kofax portal, coordinated switching of the mail/fax mailboxes, and informing the affected groups, employees and departments about the respective changes. Objective: Structured and controlled decommissioning of the fax numbers and associated Kofax/Notes/Domino structures that were no longer required, without affecting the accessibility of the fax services and mailboxes that were still needed. The change from the four-digit to the three-digit fax number structure was to be carried out according to a defined schedule and process plan. At the same time, the Notes/Domino management solution developed was to provide a clear overview of which fax numbers had already been changed or deactivated and which actions were still outstanding. At project completion, all changes made were to be fully documented and summarised in a final report with an overall assessment. Result: The changeover of the Kofax fax infrastructure from the previous four-digit to the new three-digit fax number structure was implemented successfully and as planned. The old fax numbers that were no longer permitted or required were systematically deactivated, and the associated mail/fax mailboxes were adjusted accordingly. The custom-developed Lotus Notes/Domino management database enabled structured management and documentation of the individual changeover steps and the provision of meaningful management reports. The affected users, groups and departments were informed about the changes in a coordinated manner. Decommissioning was completed within the scheduled timeframe, and the cleaned-up Kofax solution was subsequently handed over to operations in an orderly manner.

Role: Lotus Notes Development / Programming / Design Task description: Adaptation of the entire legacy data structure, still based on Lotus Notes 6.x (and earlier), to the new Lotus Notes 9.01 design concept Partial complete redevelopment of views, forms, Lotus Scripts & agents Documentation, handover and training on the new concept Objective / Result: While retaining the old customer data, customer and order information, the Grander Wasser treatment databases were redesigned according to the new Lotus Notes Design 9.01, both visually and from a business perspective, making them simpler and clearer.

Task description: Administration, operation and technical support of the existing Lotus Notes/Domino infrastructure at the Hamburg location, with a focus on operational stability as well as second- and third-level support. Key tasks included analyzing and resolving technical incidents, handling complex support cases and ongoing administration of the IBM/Lotus Domino environment. Technical consulting in the Lotus Notes/Domino environment was also provided, as well as support for the business and IT departments with operational and migration-related issues. In parallel with ongoing operations, the project to migrate from Lotus Notes/Domino to Microsoft Exchange Online and Microsoft Outlook as part of the “Digital Workplace” was technically supported and accompanied. Objective Ensuring stable and reliable Lotus Notes/Domino operations throughout the transition and migration phase. At the same time, the existing Notes/Domino environment was to be transferred to Microsoft Exchange Online and Outlook in a controlled manner without affecting ongoing user and business operations. Result Operational Lotus Notes/Domino services at the Hamburg location were reliably supported throughout the project, and technical incidents and complex support cases were handled in second- and third-level support. The migration of the existing Lotus Notes/Domino environment to Microsoft Exchange Online and Outlook was technically supported and accompanied as part of the “Digital Workplace” project. The migration project was successfully completed in December 2018.

Description of responsibilities: Long-term technical support and administration of the Lotus Notes/Domino infrastructure at ZEUS, as well as support for GC Dental Systeme/Deltap GmbH, with a focus on operational reliability, Second- and Third-Level Support, Domino consulting and Lotus Notes application development. In addition to the ongoing administration of the Domino servers and support for Notes users, key responsibilities included analyzing and resolving technical incidents, administering the Domino mail infrastructure and mail clusters, and developing and customizing Lotus Notes/Domino applications. A central part of the project at ZEUS was the design and modernization of the server and data center infrastructure. This included planning and implementing a new IBM SAN and IBM blade server infrastructure, as well as setting up a VMware-ESX-5 virtualization environment based on it. As part of the data center project, the existing Lotus Notes/Domino infrastructure was prepared for migration to the new virtualized platform. The Domino servers and associated services were subsequently transferred to the new IBM blade/SAN and VMware infrastructure. Objective Ensuring stable and reliable Lotus Notes/Domino operations while modernizing the underlying server, storage and virtualization infrastructure. A key project objective was the controlled relocation of the Domino servers to ZEUS's new data center in Hamburg and the migration of the existing Domino systems to the newly built IBM blade, SAN and VMware-ESX-5 infrastructure. The aim was to largely maintain the availability of the business-critical Domino mail and application systems during the transition and then ensure stable operation on the new infrastructure. Result The new IBM blade server and SAN infrastructure was successfully planned and implemented, and a VMware-ESX-5 environment for virtualized server operations was set up on this basis. The existing Lotus Notes/Domino infrastructure was successfully transferred to the new data center and the new virtualized system platform. Domino mail and application operations were then reliably continued on the new infrastructure. In addition to the infrastructure project, ongoing Notes/Domino operations, administration, support and application development were ensured until the project was completed at the end of 2012.

Description of responsibilities: Technical support, administration and operation of the internationally used IBM Lotus Notes/Domino infrastructure, with data center operations at the Hamburg site. The responsibilities included both central Domino administration and national and international Second-/Third-Level Support for users and connected systems. Administrative tasks included setting up and managing users, groups and mail-in databases, analyzing and resolving technical incidents, and continuously monitoring the Domino and mail-in infrastructure. Another focus was Lotus Notes/Domino application development. This included developing and customizing Notes/Domino applications and programming LotusScript/Domino agents to support and automate operational processes. As part of supporting the international infrastructure, the migration of the Swiss Domino server infrastructure was also technically supported and implemented. The IBM Lotus Quickr and Sametime infrastructure was also administered. Complex product and infrastructure issues were analyzed and coordinated directly with IBM Support via IBM PMRs (Problem Management Records) until a technical solution was found. Another area of responsibility was BlackBerry Enterprise Support. This included administration and Second-Level Support for around 600 international BlackBerry/Domino users and support for the associated mobile messaging infrastructure. In addition, project management and technical support were provided for the migration of the existing Domino infrastructure to IBM Lotus Domino 8.5. Objective Ensuring stable, highly available and internationally usable Lotus Notes/Domino operations, including the associated mail, collaboration and mobile services. In addition to reliable operation of the central Domino infrastructure, the connected Quickr, Sametime, BlackBerry and mobile Notes/Domino services were also to be provided reliably, with technical incidents analyzed and resolved as quickly as possible. Further objectives were the controlled migration of the Swiss Domino server infrastructure and the technical and organizational implementation of the migration to Domino 8.5. Result International Lotus Notes/Domino operations and the associated mail, collaboration and mobile services were reliably supported and administered from the Hamburg data center throughout the project. Through continuous monitoring, administration, technical error analysis and Second-/Third-Level Support, incidents were detected at an early stage, downtime was minimized and stable operation of the international Domino environment was ensured. The Swiss Domino server infrastructure was successfully migrated, while Quickr, Sametime and the BlackBerry/Domino infrastructure, including around 600 international mobile users, continued to be supported. The migration to Domino 8.5 was successfully supported as part of project management and technical implementation and integrated into ongoing operations.

Description of responsibilities: Technical support for an extensive IBM/IMS outsourcing and rollout project at Wolff & Olsen, focusing on Lotus Notes/Domino, mail archiving, and the reorganization and migration of existing user and network data. A key part of the project was the design and development of a custom Lotus Notes-based mail archiving solution for around 700 users. A dedicated Notes application was developed for this purpose. Using LotusScript and local Notes agents, it controlled the automated and cyclical transfer of emails from the central Domino mail databases to local user archives. The developed solution made it possible to move users in a controlled manner from the previous central mail storage to local Notes mail archives. The archived emails could still be used directly from the local Notes databases, while the central Domino systems at the IBM Backoffice Neuss primarily retained the data still required on the server side, especially calendar information. At the same time, technical support was provided for the Windows Server 2003 and network infrastructure, as well as for reorganizing the existing network drives. As part of the outsourcing project, more than 50 GB of existing user and department data had to be analyzed, structured and transferred to the new SAN-based storage infrastructure. The data of around 400 users was identified, reorganized and integrated into the new network drive structure. Objective The objective was to technically and economically optimize the existing Lotus Notes/Domino and storage infrastructure as part of the IBM outsourcing project. By moving email data from the centrally operated Domino mail databases to local Notes archives, the required central Domino storage capacity was to be significantly reduced, thereby lowering the costly storage requirements in the IBM back office in particular. At the same time, the existing user and department data was to be migrated in a controlled manner to the new SAN and network drive infrastructure, reorganized and the legacy data subsequently cleaned up in accordance with the project requirements. Result The individually developed Lotus Notes mail archiving solution was successfully implemented for around 700 users. Local Notes agents and LotusScript were used to automatically and cyclically transfer emails from the central Domino systems to the respective local user archives. Users could continue working directly with their archived emails in their familiar Notes environment, while the data volumes on the central Domino mail servers were significantly reduced. This considerably lowered the centrally required storage capacity and, according to the project calculations at the time, achieved a significant cost reduction – down to approximately one tenth of the previous storage costs. In addition, more than 50 GB of user and department data and the data structures of around 400 users were successfully analyzed, reorganized and transferred to the new SAN/network drive infrastructure. This successfully supported both the technical and economic objectives of the IBM outsourcing and rollout project and sustainably optimized the existing Notes/Domino and data infrastructure for continued operation.

Description of responsibilities: Worked as a Senior Sales Engineer and Lotus Notes/Domino Consultant with technical responsibility for supporting and advising regional Lotus customers and Lotus sales teams in Hamburg and Northern Germany. As a technical contact, supported numerous Lotus Notes and Lotus Domino projects from the initial requirements analysis and solution planning through technical implementation. This included customer consulting, technical presentations, workshops, and the design and execution of Proof of Concepts (POCs). Another focus was infrastructure consulting and the design of complex Notes/Domino system environments, including the setup and configuration of Domino cluster environments and virtualized infrastructures. As Program Manager for domino.doc, document management and collaboration solutions based on Lotus technologies were also part of the area of responsibility. At the same time, carried out Lotus Notes application development. This included the design and programming of customized Notes applications as well as the development of LotusScript and Notes agents to automate business and administration processes. Objective Technical support for Lotus customers and regional sales teams in the design, introduction and further development of Lotus Notes and Lotus Domino. Professional technical consulting, consulting services, Proof of Concepts and specific customer projects were intended to support the continued spread of Lotus technologies in business environments. A key objective was to establish Lotus Notes and Domino as the leading platform for groupware, collaboration and company-wide communication solutions with existing and new customers, and to ensure technically successful projects. Result Numerous customers in Hamburg and Northern Germany received technical consulting and support in planning, introducing and further developing their Lotus Notes/Domino environments. By combining Technical Sales, consulting, Notes/Domino infrastructure expertise and in-house application development, customer projects could be supported from the initial technical design through Proof of Concepts to production implementation. Both Domino infrastructures and cluster solutions as well as customized Lotus Notes applications and automation solutions were designed and implemented. The role therefore contributed to the spread and successful positioning of Lotus Notes and Lotus Domino as a groupware and collaboration platform in the Northern German corporate customer environment.

Description of responsibilities: Further development of the „TDS – Top Desk System“ designed as part of my diploma thesis, in close cooperation between SPO-SOFT EDV Beratung and IABG in Ottobrunn, into a productive office communication, groupware and information system. Based on the original concept, TDS was developed into an integrated solution for email, calendars, electronic filing, and shared information and communication processes. The technical foundation was a PC/PC-LAN-based network architecture combined with a relational database and appropriate system interfaces. The area of responsibility included both application and system development as well as the technical design and further development of the product. It also included coordination with IABG and the participating clients as well as preparing and supporting production installations. The experience gained with networked office communication and groupware systems later formed an important professional foundation for my further work in the area of Lotus Notes and groupware technologies. Objective Further development of the TDS Top Desk System, created from the diploma thesis, into a mature, installable and productive groupware and office communication system, especially for use by public-sector clients and in the federal government sector. The focus was on integrating communication, appointment management and electronic document filing in a shared networked working environment, as well as transferring the original development concept into a practically usable product solution. One major client was the Bundeswehr procurement office in Koblenz at that time. Result The TDS Top Desk System was successfully developed into a productive solution and introduced together with IABG at several important public-sector clients. Production installations and deployments took place, among others, at the Federal Ministry of Defence on the Hardthöhe in Bonn, at the Bundeswehr procurement office in Koblenz and at the Berlin Senate. The concept originally developed as part of my diploma thesis was therefore successfully transformed from a development and study solution into a real-world groupware and office communication system for demanding public-sector and federal government environments.