Özgür Ö.-Lecturer/Coach
Check rate
Experience
Lecturer/Coach
- Lead coach of a bootcamp for support staff
3rd Level Support & Mobile App Administration
Automotive and Energy Industry
- Processing and coordination of 3rd level support requests for mobile apps (iOS & Android)
- Coordination of backlog and bug reports using Azure DevOps in sprints
- Technologies: PowerShell, Bash, ITIL, Kubernetes, Docker, VMWare, Linux, HTML, CSS, JavaScript, TYPO3, FirstSpirit, Joomla, Drupal, Adobe Creative Suite, Atlassian Tools (JIRA, Confluence, Trello), ServiceNow, Matrix24, CM6, Powercloud
Support Line Team Lead
Insurance
- Coordination and prioritization of SP hotline staff
- Coordination of support and maintenance activities
- Process optimization
- Training and development of SP agents
Team Lead 3rd Level & VIP Support
Bank
- Administration of support operations
- Training and further education of 1st and 2nd level support staff
- Creation and maintenance of a knowledge database
- Handling of 2nd and 3rd level support tickets that could not be closed at earlier stages
- VIP support and floorwalker duties
- Customer- and solution-oriented support for VIP users
- Conducting user training for deployed applications
Application Development and Administration
Freelance
- Development and administration of applications using MS Active Directory, TYPO3, JIRA, Confluence, IBM Lotus Domino and Apache
- Building and maintaining complex websites
- Graphic, logo, and design work
2nd Level OnSite Support
Bank
1st Level OnSite Support
Public Service
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, Government and Administration, Insurance, Automotive, and Energy.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, Product Development, Human Resources, and Operations.
Summary
With over 25 years of experience in the IT industry, I have built extensive knowledge and skills that allow me to handle complex challenges efficiently and effectively. Alongside my previous roles, I have successfully completed and managed numerous projects as a freelancer in application development and administration.
Skills
Ms Active Directory, Exchange, M365
Ms Azure Cloud, Ms Devops
Cloud Technologies, Ci/Cd, Git, Svn
Oracle, Mssql, Mysql
Powershell, Bash, Itil Standard
Kubernetes, Docker, Vmware, Linux
Html, Css & Javascript
Typo3, Firstspirit, Joomla, Drupal
Adobe Creative Suite
Atlassian Tools (Jira, Confluence, Trello)
Servicenow, Matrix24, Cm6, Powercloud
Extensive Knowledge In System And Network Administration, Especially In Active Directory Management In The Banking And Insurance Sector.
Effective Use Of Agile Methods In Mobile App Support Within The Automotive And Energy Industry, With A Focus On Sprint Planning And Process Optimization.
Powercloud And Atlassian Tools (Jira, Confluence): Long-Term Use In Project Planning And Knowledge Management For Process Improvement And Documentation Of Complex It Projects.
Strong Communication Skills: Effective Interface Between Teams And Departments, With Clear, Audience-Appropriate Communication Style To Avoid Conflicts And Optimize The Work Environment.
Process Optimization: Analyzing And Improving Existing Workflows To Reduce Response Times And Enhance Team Performance And Customer Satisfaction.
Coaching And Knowledge Transfer: Targeted Training And Hands-On Workshops Promote An Independent Support Culture And Sustainable Knowledge Growth.
Languages
Certifications & licenses
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Özgür is based in Hanau, Germany and prefers 100% remote projects.
Özgür speaks the following languages: German (Advanced), English (Advanced), Turkish (Advanced).
Özgür has at least 30 years of experience. During this time, Özgür has worked in at least 7 different roles and for 5 different companies. The average length of individual experience is 4 years and 3 months. Note that Özgür may not have shared all experience and actually has more experience.
Based on recent experience, Özgür would be well-suited for roles such as: Lecturer/Coach, 3rd Level Support & Mobile App Administration, Support Line Team Lead.
Özgür's most recent position is Lecturer/Coach.
In recent years, Özgür has worked for Automotive and Energy Industry, Insurance, and Freelance.
Özgür is most experienced in industries like Information Technology, Banking and Finance, and Government and Administration. Özgür also has some experience in Insurance, Automotive, and Energy.
Özgür is most experienced in business areas like Information Technology, Customer Service, and Product Development. Özgür also has some experience in Human Resources and Operations.
Özgür has recently worked in industries like Information Technology, Insurance, and Automotive.
Özgür has recently worked in business areas like Information Technology, Product Development, and Customer Service.
Özgür has 2 certificates. These include: Certified SCRUM Master and Microsoft Certified Professional.
The availability of Özgür needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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