Georgios Gavrikoudis - ALM Lead Consultant for Codebeamer

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Backnang, Germany

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Experience

Aug 2021 - Oct 2022

1 year 3 months

ALM Lead Consultant Codebeamer

Gitsysteme

Defined workflows for Codebeamer
Trained and onboarded team members
Utilized Jira as ticketing system
Managed project combining agile and ITIL methodologies

Jun 2021 - Aug 2021

3 months

Dynatrace Monitoring Consultant

Gitsysteme

Defined Dynatrace monitoring processes
Trained and onboarded staff on Dynatrace usage
Managed project under agile and ITIL frameworks

May 2021 - Jun 2022

1 year 2 months

Customer Service Specialist Azure / 365 (Consulting)

Gitsysteme

Defined processes for 1st, 2nd and 3rd level support
Trained and onboarded staff on Azure and Microsoft 365 support
Implemented and managed Cinc Servicedesk as ticketing system
Combined agile and ITIL approaches

Sep 2019 - Jul 2021

1 year 11 months

Customer Service Specialist KPS/CPS and SAP Support

Gitsysteme

Defined processes for 1st, 2nd and 3rd level support
Trained and onboarded team members
Used Service Now as ticketing system
Managed project combining agile and ITIL methodologies

Sep 2019 - Apr 2021

1 year 8 months

Customer Support Specialist Codebeamer Application Support

Gitsysteme

Defined processes for 1st, 2nd and 3rd level support
Trained staff and stakeholders on HP-ALM, Codebeamer, Remedy and ServiceNow
Created and executed test cases and user stories for business units and suppliers
Operated under agile and ITIL governance

Jan 2019 - Dec 2020

2 years

Dynatrace Monitoring (Certified)

Gitsysteme

Reviewed PROD, INT, TEST and DEV environments for RAM, CPU and application service issues
Analyzed user sessions, logs and Smartscape topology
Generated dashboards, reports and custom charts

Jul 2018 - Dec 2020

2 years 6 months

On-site

DOORS Trainer (IHK Certified)

Gitsysteme

Conducted on-site trainings in small groups (max. 12 participants)
Developed training materials and documentation with stakeholders
Delivered theoretical and practical sessions

Jul 2018 - Dec 2020

2 years 6 months

On-site

DanTe HP QC/ALM Trainer (IHK Certified)

Gitsysteme

Delivered on-site training in groups of up to 12 participants
Created training materials and documentation in collaboration with stakeholders
Provided theoretical and practical instruction

Jan 2013 - Dec 2020

8 years

1st/2nd Level Help-Desk HP-Quality-Center (DanTe)

Gitsysteme

Administered and advised on HP-Quality Center/ALM
Migrated HP-Quality Center to HP ALM and later to Codebeamer
Managed Active Directory Application Mode (ADAM), SCCM, PowerShell scripts and services
Maintained XML schemas with XMLSpy
Integrated suppliers and provided consultancy
Administered and trained on DOORS requirements tool
Managed Remedy (CISM) ticketing and reporting

Oct 2012 - Dec 2012

3 months

Software Rollout Project Manager

Gitsysteme

Planned and executed deployment of Windows SBS 2008 R2 and Kaspersky security across 32,000 clients
Managed end-to-end project from proposal to completion
Deployed Windows Server and client OS, Samsung and Brother printers

Oct 2011 - Sep 2012

1 year

IT System Sales and Support Projects

Self-employed

Assessed current and target IT environments
Prepared proposals, ordered equipment and managed invoicing
Installed and configured hardware, software, telephony and mobile contracts
Deployed Windows SBS 2011, Lexware, Acronis Backup, UPS systems, 3D Studio and Siemens NX8
Maintained 12-month maintenance agreements

Apr 2011 - Present

15 years 5 months

IT Systems Sales Specialist

Self-employed

Planned, installed and configured complete network infrastructures
Administered Windows and Linux systems
Supported clients on Windows, Linux and macOS
Provided remote support via TeamViewer
Advised on telephony contracts and sales
Managed ERP and office software

Apr 2011 - Sep 2011

6 months

IT Renewal Project Manager for Transport Company

Self-employed

Managed complete IT renewal for a transport company
Deployed Windows SBS 2008 R2, Kaspersky security and five client stations
Planned the project from proposal to final handover

Jul 2008 - Jan 2011

2 years 7 months

On-site

Key Account Manager and Department Head

Gitsysteme

Conducted DOORS trainings (IHK certified)
Delivered on-site sessions for up to 12 participants
Created materials and documentation in coordination with stakeholders

Jan 2007 - Jul 2008

1 year 7 months

Apprentice IT Systems Management Assistant

Comtech GmbH

Maintained customer relationships
Advised on hardware projects for corporate, public sector and private clients
Sold electronics, computers and appliances
Performed PC and notebook repairs
Managed Active Directory, pricing and printer permissions
Configured PBX systems with up to 100 lines

Nov 2003 - Dec 2006

3 years 2 months

Sales and Customer Advisor

Comtech GmbH

Led pick-up store operations with one staff member and an apprentice
Managed customer relations and hardware project sales
Sold full range of electronics and appliances
Conducted light technical repairs and maintenance
Administered AD and printer permissions
Configured PBX systems up to 100 lines

Sep 2000 - Oct 2003

3 years 2 months

Various Operator Roles

Daimler Chrysler AG

Deburred parts
Operated welding and laser machinery
Hand-finished cast components

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Retail, Telecommunication, Automotive, and Transportation.

Information Technology

Professional Services

Retail

Telecommunication

Automotive

Transportation

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Sales, Information Technology, Customer Service, Project Management, Production, and Quality Assurance.

Sales

Information Technology

Customer Service

Project Management

Production

Quality Assurance

Summary

Requirements manager consulting; support; trainer; coaching; management; job title: IT system management clerk

Skills

Hardware: Asus, Hp, Apple, Motherboards, Amd, Intel, Nvidia, Wortmann, Samsung, Nokia, Acer, Dell, Ibm, Lenovo, Lg, Ati, Memory, Hdd, Seagate, Linksys, Routers And Modems.
Operating Systems: Windows Xp, Windows Vista, Windows 7, Windows 10, Windows Server 2008, 2012, 2016, 2019, Linux, Ubuntu, Knoppix, Red Hat, Ios, Mac Os X 10.5 (Leopard), Mac Os X 10.6 (Snow Leopard), Mac Os X 10.7 (Lion), Mac Os Mojave 10.14.
Databases: Sql, Msql (Basic Knowledge).
Applications: Ms Office, Openoffice, Vmware, Hp Quality Center/Alm, Kubernetes, Codebeamer, Jira And Confluence, Sap, Doors, Cism (Remedy Ticket System), Servicenow.
Networks/Protocols: Windows, Linux, And Apple Networks, Tcp/Ip.
Programming Languages (Basic Knowledge): Java, Ada95, Html, Php, Perl, Sql, Xml, Javascript.
Erp Systems: Sap Fi, Co, Tr, Ps (Theoretical Knowledge).
Telecommunications: Landline Contracts With Alice, Vodafone, Telekom, Kabel Bw (Private & Business), Wiring And Patching Pbx Systems With Up To 100 Phones.
Mobile Communications: Mobile Contracts With O2, Vodafone, T-Mobile, Blau.De (Private & Business).
Storage: Raid 0, 1, Nas Systems (Wortmann, Buffalo, Qnap, D-Link, Netgear) And Various Custom-Built Storage Solutions In Private And Business Environments.
Security: Kaspersky, G-Data, Norton Internet Security In Private And Business Environments, Consulting, Sales And Installation.
Project Experience: Small Private Projects For 20 Years, Sme Projects For 10 Years, Larger Projects For About 8 Years.
Industry Experience: It, Data Processing, Training, Management, Consulting, Support.
Others: Car Driving License, Forklift License.

Languages

Greek

Native

German

Advanced

English

Elementary

Education

Jan 2007 - Jul 2008

Comtech GmbH

Vocational training as IT system management clerk · IT system management clerk · Munich, Germany

University studies · Computer science and electrical engineering

University studies · Software engineering

Certifications & licenses

DOORS basic requirements engineering training (KLHs)

Dynatrace user and administration certification

Car driving license

Forklift license

Statistics

Experience

Total positions 17

Experience in Information Technology 22.5 y

Avg length 2 y 10 m

Longest experience 15 y 4 m

Expertise

Recent roles ALM Lead Consultant Codebeamer, Dynatrace Monitoring Consultant, Customer Service Specialist Azure / 365 (Consulting)

Main industries Information Technology, Professional Services, Retail

Main business areas Sales, Information Technology, Customer Service

Qualifications

Certifications earned 6

Profile

Member since

September 2022

Last update

July 2024

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Frequently asked questions

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Georgios is based in Backnang, Germany.

Georgios speaks the following languages: Greek (Native), German (Advanced), English (Elementary).

Georgios has at least 26 years of experience. During this time, Georgios has worked in at least 17 different roles and for 4 different companies. The average length of individual experience is 2 years and 6 months. Note that Georgios may not have shared all experience and actually has more experience.

Based on recent experience, Georgios would be well-suited for roles such as: ALM Lead Consultant Codebeamer, Dynatrace Monitoring Consultant, Customer Service Specialist Azure / 365 (Consulting).

Georgios's most recent position is ALM Lead Consultant Codebeamer at Gitsysteme.

In recent years, Georgios has worked for Gitsysteme and Self-employed.

Georgios is most experienced in industries like Information Technology, Professional Services, and Retail. Georgios also has some experience in Telecommunication, Automotive, and Transportation.

Georgios is most experienced in business areas like Sales, Information Technology, and Customer Service. Georgios also has some experience in Project Management, Production, and Quality Assurance.

Georgios has recently worked in industries like Information Technology and Professional Services.

Georgios has recently worked in business areas like Information Technology, Customer Service, and Sales.

Georgios attended Comtech GmbH for IT system management clerk.

Georgios has 6 certificates. Among them, these include: DOORS basic requirements engineering training (KLHs), Dynatrace user and administration certification, and ITIL Foundation V3 certification.

The availability of Georgios needs to be confirmed.

Daily rate distribution

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Daily rate avg. 852 €

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Median rate 840 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.