Dennis R.-Business Analyst - Product Owner
Check rate
Experience
Business Analyst - Product Owner
Condor
- Gathered and analyzed stakeholder needs to define precise requirements and ensure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a seamless user journey.
- Ensured the successful integration of features throughout the Condor lifecycle, such as flight booking, check-in and other relevant services, to create a comprehensive user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continually improving the user experience.
- Planned and carried out tests to ensure the quality of implemented features and confirm that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significantly improved user experience, optimized booking and check-in processes, and strengthened Condor's digital presence in the market.
Project Manager
INNIO Group
- Developed and implemented a detailed project plan for introducing the ServiceNow GRC module, including timelines, resource management and milestone tracking.
- Coordinated all activities to prepare for and achieve ISO 27001 certification, including creating and implementing the required documentation and processes.
- Applied agile methods (Scrum) to support flexible and effective collaboration within the project team and enable quick responses to change.
- Worked closely with internal and external stakeholders to clarify requirements, communicate progress and secure their support for the certification.
- Implemented the ServiceNow GRC module to manage compliance requirements and integrated it with existing systems (SAP) to optimize processes.
- Identified and managed risks that could affect the certification process and developed strategies to reduce them.
- Methods used: Scrum, Cobit, ISO 27001, ISO 9001
- Tools used: ServiceNow GRC, SAP, Microsoft Project
- Result: Significantly improved compliance and security standards and strengthened customer confidence.
Global Project Manager
Stada GmbH
- Analyzed and standardized existing ITSM processes in detail to create a consistent global structure and improve the efficiency of IT services worldwide.
- Led the selection of a suitable ITSM tool (ServiceNOW) and adapted processes to fit the new system's design, increasing automation and control.
- Ran design workshops to gather and harmonize requirements in coordination with global IT teams.
- Managed comprehensive project planning and delivery, and provided regular status updates to stakeholders to ensure transparency and focus on objectives.
- Coordinated external providers and worked closely with internal stakeholders, including C-level executives, to encourage adoption of the new ITSM system.
- Managed change activities and led an international project team of 15 to ensure the processes were adopted sustainably.
- Methods used: ITIL, ITSM, SCRUM
- Tools used: ServiceNOW, MS System Center, Jira, Confluence, Visio, Office 365
- Result: More efficient and consistent service delivery, improved transparency and easier global collaboration.
Process Consultant
Syna – Süwag Gruppe
- Developed and documented requirements for new process solutions to ensure the technical implementation met the needs of IT departments.
- Advised on ITIL process standards and developed technical implementation concepts with Omnitracker developers to automate and improve the efficiency of IT processes.
- Led project stages from planning through implementation, including stakeholder and change management.
- Managed a project team of 3 members and coordinated closely with internal IT stakeholders.
- Methods used: ITIL V3, ITIL V4, SCRUM, Prince2, Design Thinking
- Tools used: Omnitracker, Visio, Office 365
- Result: Successfully introduced tailored ITIL processes and integrated them into Omnitracker, improving the efficiency of IT services.
ITSM Process Manager
Fanuc Europe Corporation
- Analyzed existing IT processes in detail to identify opportunities for improvement, then designed efficient, scalable, ITIL-compliant processes.
- Implemented and adapted the new processes in the Cherwell/Ivanti ITSM tool to increase process automation and ensure consistent service delivery.
- Led the project kickoff and managed ongoing planning, status tracking and coordination of a team of 14 international project members.
- Regularly coordinated with senior stakeholders (including the CIO and department heads) and provided extensive coaching to support a lasting transition.
- Coordinated external service providers and ran workshops to share knowledge and improve process implementation.
- Methods used: ITIL V3, Prince2, COBIT, SCRUM, Kanban
- Tools used: Cherwell ITSM, Visio, MS Office, SharePoint
- Result: Significantly improved response times and efficiency, along with higher service quality and end-user satisfaction.
International PMO Governance Manager
Thyssenkrupp Elevator Europe
- Developed and implemented standardized processes to structure and harmonize the IT project landscape.
- Regularly led Board Meetings with C-level managers to align strategy and make decisions about the project portfolio.
- Supported and developed project managers across Europe in best practices and change management.
- Implemented a PPM tool (Daptiv) and integrated controlling and reporting systems.
- Managed a team of 10 employees across Europe.
- Methods used: Prince2, PMI, ITIL V3, COBIT
- Tools used: Daptiv PPM, SharePoint, Visio, MS Office, SAP S4/Hana
- Result: Significantly improved transparency and efficiency in project management and successfully managed a large IT project portfolio.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Tourism, Pharmaceutical, Energy, and Utilities.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Quality Assurance, and Product Development.
Summary
As an expert in the strategic and operational design of IT and non-IT processes in companies of all sizes and industries, I bring extensive project management experience. Over the last 15 years, I have successfully contributed to a wide range of projects, both with and without leadership responsibilities. I stand out for my strong communication skills and solution-oriented approach, and I am confident when presenting to top management, department heads and managing directors.
Project Manager & Scrum Master: IT project management with over 14 years of experience. Several years of experience in international projects (across Europe and globally).
Process Consultant: Process consulting focused on operational and project processes within IT and in the areas of sales and marketing.
Coach: Coaching employees and project managers on processes and the changes associated with them.
Skills
Communication
Teamwork
Goal Setting
Motivation
Presentation
Sales & Distribution
Agile Mindset
Problem-Solving
Self-Motivation
Time Management
Willingness To Learn
Cloud Management
Azure Cloud
Client Management
Network
Security
Firewall
Jira & Confluence
Service Now
Draw.Io
Visio
Ms Office 365
Omnitracker
Sap S4/Hana
Signavio
Matrix42
Ivanti Itsm
Sharepoint
Chatgtp
Automotive
Consulting
Pharma & Chemicals
Energy
Robotics
Mechanical Engineering
Aviation
Semiconductors
Languages
Certifications & licenses
Artificial Intelligence (AI)
Azure Cloud
Generative AI For Project Managers
Management Systems Foundation SAFe
OKR Certified Professional
Serview GmbH Hardware & Services Cloud Management
SCRUM
Scrum Alliance® Client Management Network
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Dennis is based in Murr, Germany and prefers 100% remote projects.
Dennis speaks the following languages: German (Native), English (Advanced).
Dennis has at least 11 years of experience. During this time, Dennis has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 11 months. Note that Dennis may not have shared all experience and actually has more experience.
Based on recent experience, Dennis would be well-suited for roles such as: Business Analyst - Product Owner, Project Manager, Global Project Manager.
Dennis's most recent position is Business Analyst - Product Owner at Condor.
In recent years, Dennis has worked for Condor, INNIO Group, and Stada GmbH.
Dennis is most experienced in industries like Manufacturing, Tourism, and Pharmaceutical. Dennis also has some experience in Energy and Utilities.
Dennis is most experienced in business areas like Information Technology, Project Management, and Quality Assurance. Dennis also has some experience in Product Development.
Dennis has recently worked in industries like Tourism, Pharmaceutical, and Energy.
Dennis has recently worked in business areas like Information Technology, Quality Assurance, and Project Management.
Dennis has 16 certificates. Among them, these include: Artificial Intelligence (AI), Certificate In Service Management CMMI, and Certified Agile Leadership I (CAL I).
Dennis will be available full-time from November 2026.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 11 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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