Dennis Rall - Business Analyst and Product Owner

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Murr, Germany

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Experience

Oct 2023 - Present

2 years 11 months

Neu-Isenburg, Germany

Business Analyst - Product Owner

Condor

Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
Methods used: Agile methods, SCRUM, SAFe
Tools used: Optimizely, Jira, Confluence
Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.

Jan 2022 - Sep 2023

1 year 9 months

Jenbach, Austria

Projekt Manager

INNIO Group

Developed and implemented a detailed project plan for the introduction of the ServiceNow GRC module, including timelines, resource management, and milestone tracking.
Coordinated all activities for preparing and achieving ISO 27001 certification, including creating and implementing the required documentation and processes.
Applied agile methods (Scrum) to support flexible and effective collaboration within the project team and to quickly adapt to changes.
Worked closely with internal and external stakeholders to clarify requirements, communicate progress, and secure their support for the certification.
Implemented the ServiceNow GRC module to manage compliance requirements and integrated it with existing systems (SAP) to optimize processes.
Identified and managed risks that could affect the certification process and developed strategies to reduce them.
Methods used: Scrum, Cobit, ISO 27001, ISO 9001
Tools used: ServiceNow GRC, SAP, Microsoft Project
Result: Significant improvement in compliance and security standards, stronger customer trust.

Jan 2020 - Jan 2022

2 years 1 month

Bad Vilbel, Germany

Global Project Manager

Stada GmbH

Detailed analysis and standardization of existing ITSM processes to create a global, unified structure and improve the efficiency of IT services worldwide.
Led the selection process for a suitable ITSM tool (ServiceNOW) and adapted the processes to the design of the new system to increase automation and control.
Conducted design workshops to capture and harmonize requirements in coordination with global IT teams.
Comprehensive project planning, control, and regular status updates for stakeholders to ensure transparency and focus on goals.
Coordinated external vendors and closely aligned with internal stakeholders, including C-level, to drive acceptance of the new ITSM system.
Responsible for change management measures and leading a 15-person international project team for the sustainable introduction of the processes.
Methods used: ITIL, ITSM, SCRUM
Tools used: ServiceNOW, MS System Center, Jira, Confluence, Visio, Office 365
Result: More efficient and consistent service delivery, improved transparency, and easier global collaboration.

Mar 2019 - Dec 2019

10 months

Frankfurt, Germany

Prozess Consultant

Syna – Süwag Gruppe

Developed and documented requirements for new process solutions to align the technical implementation precisely with the needs of the IT departments.
Advised on ITIL process standards and developed technical implementation concepts together with Omnitracker developers to automate and improve the efficiency of IT processes.
Led project steps from planning to implementation, including stakeholder management and change management measures.
Managed a project team of 3 members and closely coordinated with internal IT stakeholders.
Methods used: ITIL V3, ITIL V4, SCRUM, Prince2, Design Thinking
Tools used: Omnitracker, Visio, Office 365
Result: Successful introduction of adapted ITIL processes and technical integration in Omnitracker, increased efficiency of IT services.

Aug 2018 - Feb 2019

7 months

Luxembourg

ITSM Prozess Manager

Fanuc Europe Corporation

Detailed analysis of existing IT processes to identify improvement potential and subsequent design of efficient, scalable ITIL-compliant processes.
Implemented and adapted the new processes in the ITSM tool Cherwell/Ivanti to increase process automation and ensure consistent service delivery.
Led the project kickoff as well as ongoing planning, status tracking, and management of a team of 14 international project members.
Regular coordination with stakeholders at management level (including CIO and department heads) and extensive coaching measures to ensure a sustainable transition.
Coordinated external service providers and held workshops to share knowledge and optimize process implementation.
Methods used: ITIL V3, Prince2, COBIT, SCRUM, Kanban
Tools used: Cherwell ITSM, Visio, MS Office, SharePoint
Result: Significantly improved response times and efficiency, increased service quality and end-user satisfaction.

Aug 2015 - Aug 2018

3 years 1 month

Essen, Germany

International PMO Governance Manager

Thyssenkrupp Elevator Europe

Development and implementation of standardized processes to structure and harmonize the IT project landscape.
Regular lead of board meetings with C-level managers for strategic alignment and decision-making on the project portfolio.
Support and development of project managers across Europe in best practices and change management.
Implementation of a PPM tool (Daptiv) as well as integration of controlling and reporting systems.
Management of a team of 10 employees across Europe.
Methods used: Prince2, PMI, ITIL V3, COBIT
Tools used: Daptiv PPM, SharePoint, Visio, MS Office, SAP S4/Hana
Result: Significantly improved transparency and efficiency in project management and successful management of a large IT project portfolio.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Manufacturing, Tourism, Pharmaceutical, Energy, and Utilities.

Manufacturing

Tourism

Pharmaceutical

Energy

Utilities

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Quality Assurance, and Product Development.

Information Technology

Project Management

Quality Assurance

Product Development

Summary

As an expert in the strategic and operational design of IT and non-IT processes in companies of all sizes and industries, I bring extensive experience in project management. Over the last 15 years, I have successfully contributed to a wide range of projects with and without leadership responsibility. I stand out through my strong communication skills and solution-oriented mindset and act confidently in front of top management, department heads, and managing directors.

Project Manager & Scrum Master: IT project management with more than 14 years of experience. Several years of experience in international projects (Europe-wide, global).

Process Consultant: Process consulting with a focus on operational and project-related processes within IT and in the areas of sales and marketing.

Coach: Coaching employees and project managers in dealing with processes and the related changes.

Skills

Communication
Teamwork
Goal Setting
Motivating Others
Presentation
Sales & Distribution
Agile Mindset
Problem Solving
Self-Motivation
Time Management
Willingness To Learn
Cloud Management
Azure Cloud
Client Management
Network
Security
Firewall
Jira & Confluence
Service Now
Draw.Io
Visio
Ms Office 365
Omnitracker
Sap S4/Hana
Signavio
Matrix42
Ivanti Itsm
Sharepoint
Chatgtp
Automotive
Consulting
Pharma & Chemicals
Energy
Robotics
Mechanical Engineering
Aviation
Semiconductors

Languages

German

Native

English

Advanced

Certifications & licenses

Artificial Intelligence (AI)

Azure Cloud

Generative AI For Project Managers

ISO/IEC 27001 Information Security

ISO27001

Management Systems Foundation SAFe

OKR Certified Professional

Serview GmbH Hardware & Services Cloud Management

SCRUM

Scrum Alliance® Client Management Network

Statistics

Experience

Total positions 6

Experience in Manufacturing 5 y

Avg length 1 y 10 m

Longest experience 3 y

Global Experience

Countries worked in 3 (Germany, Austria, Luxembourg)

Primary country Germany

Expertise

Recent roles Business Analyst - Product Owner, Projekt Manager, Global Project Manager

Main industries Manufacturing, Tourism, Pharmaceutical

Main business areas Information Technology, Project Management, Quality Assurance

Qualifications

Certifications earned 16

Profile

Created

February 2025

Last Update

August 2026

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Frequently asked questions

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Dennis is based in Murr, Germany and prefers 100% remote projects.

Dennis speaks the following languages: German (Native), English (Advanced).

Dennis has at least 11 years of experience. During this time, Dennis has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 10 months. Note that Dennis may not have shared all experience and actually has more experience.

Based on recent experience, Dennis would be well-suited for roles such as: Business Analyst - Product Owner, Projekt Manager, Global Project Manager.

Dennis's most recent position is Business Analyst - Product Owner at Condor.

In recent years, Dennis has worked for Condor, INNIO Group, and Stada GmbH.

Dennis is most experienced in industries like Manufacturing, Tourism, and Pharmaceutical. Dennis also has some experience in Energy and Utilities.

Dennis is most experienced in business areas like Information Technology, Project Management, and Quality Assurance. Dennis also has some experience in Product Development.

Dennis has recently worked in industries like Tourism, Pharmaceutical, and Energy.

Dennis has recently worked in business areas like Information Technology, Quality Assurance, and Project Management.

Dennis has 16 certificates. Among them, these include: Artificial Intelligence (AI), Certificate In Service Management CMMI, and Certified Agile Leadership I (CAL I).

Dennis is immediately available full-time for suitable projects.

Daily Rate Distribution

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<€800 €800-1200 €1200-1600 €1600+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

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1000

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Daily rate avg. 939 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

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Median rate 956 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.