Agelis W.-Application Manager
Check rate
Experience
Senior Application & IT Service Management
AW-Datentechnik
- Focus on winning new enterprise IT projects and further developing the IT Service and Application Management profile
- Available for new projects in Application Management, IT Service Management and Application Operations
Application Manager
IT-Verbund Landsberg am Lech
- Operation and monitoring of business-critical specialist applications in the public sector
- Administration of Citrix Virtual Apps & Desktops
- Coordination of internal and external IT teams in daily operations
- Incident and disruption handling according to ITIL
- Documentation of the application landscape
- Communication with manufacturers for error analysis and problem resolution
IT Service Management & Administration
Nifco
- Administration of the Windows server and client infrastructure
- Operation of LAN/WAN, firewall and WLAN environments
- Application and system monitoring
- Support in 2nd/3rd level support
- Coordination of IT services in a production environment
System Administration
Saab Deutschland GmbH
- Administration of Windows and Linux server environments
- Support of Citrix and virtualization environments
- Active Directory, DNS, DHCP and file services
- Incident and Problem Management in an ITIL environment
Change & Application Manager
Fondsdepot Bank
- Support of the Diamos portal for Allianz, Daxa and Fondsdepot Bank customers
- Deployment of releases, updates and hotfixes
- Clarification of problems with software manufacturers
- Creation and processing of documentation on Windows Server infrastructure
Application Manager Project Coordination
BG Phoenics
- Operation of business-critical specialist applications (including GMT, MACH)
- Administration of Windows and Linux servers
- Support in setting up new specialist procedures in cloud/Unix environments
- Project coordination in IT operations, documentation and process optimization
- Maintenance of ITIL processes and knowledge databases
Application Manager
Deutsche Bahn
Two consecutive assignments at Deutsche Bahn (12/2015–03/2017 and 09/2017–09/2019) combined
- Operation and monitoring of nationwide specialist applications as well as applications and server environments in an enterprise environment
- Incident, Change and Problem Management according to ITIL, escalation management for critical disruptions
- Citrix and server administration, SLA monitoring and operational control
- Coordination of technical teams and service providers, creation of technical documentation and operating concepts
ITSM / IT Service Management
Talanx AG
- Analysis of IT operations processes and workloads in daily business, monitoring the quality of work performed by IT teams
- Escalation and communication management, preparation of reports for IT management
ITSM / IT Service Management
geiger BDT GmbH
- Setup and operation of certification and PKI structures, introduction of SCCM and SCOM environments
- Windows Server Administration (2008 R2 / 2012 R2), Change, Incident and Problem Management
Systems Specialist SW Integration for Siemens AG
AtoS IT Solutions and Services GmbH
Software packaging, testing, SCCM/MDT/Active Directory/PKI, client rollouts, 3rd Level Support
Business Partner Officer for Terminal Server Migration
Siemens Financial Solutions
- Coordination and planning of the Terminal Server migration
- User support and target definition
- Change and Problem Management
- Preparation of monitoring reports for IT management
Systems Specialist Win7 & SW Applications for Carl Zeiss AG
AtoS IT Solutions and Services GmbH
Software packaging, testing, SCCM/MDT/Active Directory/PKI, client rollouts, 3rd level support
MS Windows Systems Specialist
Siemens AG GDShS IT, Sector Energy
With coordination assignment at Siemens Financial Solutions 10/2012): Client/user support, Active Directory, remote support, ITIL incident management
Client/Server Systems Specialist
RHG Consulting
- Client and server support, Office support, hardware and software support, troubleshooting
Client/Server Support & Services Systems Specialist
ING-DiBa
AD administration, software distribution (Matrix42 Empirum), client rollouts, banking environment
Systems Specialist IT Support and Windows XP Rollout
LEONHARD KURZ GmbH & Co. KG
Windows XP rollout (approx. 1,200 clients), First/Second-Level Support, SAP Basis Support
Systems Specialist Windows Client/Server & Citrix Metaframe
Siemens AG PTD OI
Terminal server setup, Citrix Metaframe, VIP support
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Transportation, Information Technology, Professional Services, Banking and Finance, and Energy.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Operations, Customer Service, and Project Management.
Summary
Senior Application Manager and IT Service Manager with over 20 years of experience in complex enterprise IT environments. My focus is on the stable operation and sustainable stabilization of business-critical applications, ITIL-oriented Incident, Change and Problem Management, and the technical coordination of teams, service providers and manufacturers.
I combine deep technical understanding with structured operations management, troubleshooting and the ability to take responsibility and drive solutions forward, even during critical incidents.
Skills
- Operation And Stabilization Of Business-Critical Applications
- It Service Management According To Itil (Incident / Change / Problem Management)
- Coordination Of It Teams, Service Providers And Manufacturers
- Monitoring And Operation Of Complex Windows/Citrix/Server Environments
- Analysis And Resolution Of Incidents In Enterprise Environments
- Structuring And Optimization Of It Operations Processes
- Creation And Maintenance Of Documentation And Knowledge Bases
- Senior Application Management & Application Operations
- Technical Escalation And Incident Management
- Monitoring And Operations Management
- Enterprise Infrastructure With Windows, Citrix, Vmware And Sccm/Mecm
Languages
Education
CDI Nürnberg
IHK-geprüfter Fachinformatiker für Systemintegration · Fachinformatiker für Systemintegration · Nuremberg, Germany
Certifications & licenses
Hi Scout Administration Zertifizierung
MOC6294e/MOC10220d Planen und Verwalten von Windows7-Desktopbereitstellungen und –Umgebungen
Net Pro Zertifizierung
Fachinformatiker für Systemintegration (IHK)
CDI Nürnberg
Netzwerkadministrator
Grundig Akademie
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Agelis is based in Fürth, Germany and can operate in on-site, hybrid, and remote work models.
Agelis speaks the following languages: Greek (Native), German (Advanced).
Agelis has at least 19 years of experience. During this time, Agelis has worked in at least 15 different roles and for 16 different companies. The average length of individual experience is 1 year and 1 month. Note that Agelis may not have shared all experience and actually has more experience.
Based on recent experience, Agelis would be well-suited for roles such as: Senior Application & IT Service Management, Application Manager, IT Service Management & Administration.
Agelis's most recent position is Senior Application & IT Service Management at AW-Datentechnik.
In recent years, Agelis has worked for AW-Datentechnik, IT-Verbund Landsberg am Lech, Nifco, Saab Deutschland GmbH, and Fondsdepot Bank.
Agelis is most experienced in industries like Manufacturing, Transportation, and Professional Services. Agelis also has some experience in Information Technology, Banking and Finance, and Energy.
Agelis is most experienced in business areas like Information Technology, Operations, and Customer Service. Agelis also has some experience in Project Management and Business Intelligence.
Agelis has recently worked in industries like Information Technology, Automotive, and Manufacturing.
Agelis has recently worked in business areas like Information Technology and Operations.
Agelis attended CDI Nürnberg for Fachinformatiker für Systemintegration.
Agelis has 6 certificates. Among them, these include: PMP – Project Management Professional, Hi Scout Administration Zertifizierung, and MOC6294e/MOC10220d Planen und Verwalten von Windows7-Desktopbereitstellungen und –Umgebungen.
Agelis is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 5 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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