Agelis Wassilios - Application Manager

Q: Where is Agelis based?

Agelis is based in Fürth, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Agelis speak?

Agelis speaks the following languages: German (Native), Greek (Advanced) .

Q: How many years of experience does Agelis have?

Agelis has at least 18 years of experience. During this time, Agelis has worked in at least 16 different roles and for 17 different companies . The average length of individual experience is 1 year . Note that Agelis may not have shared all experience and actually has more experience.

Q: What is Agelis's latest experience?

Agelis's most recent position is Application Manager at IT-Verbund Landsberg am Lech .

Q: What companies has Agelis worked for in recent years?

In recent years, Agelis has worked for IT-Verbund Landsberg am Lech , Nifco , Saab Deutschland GmbH , Fondsdepot Bank , and BG Phoenics .

Q: Which industries is Agelis most experienced in?

Agelis is most experienced in industries like Information Technology , Transportation , and Manufacturing . Agelis also has some experience in Energy , Banking and Finance , and Insurance .

Q: Which business areas is Agelis most experienced in?

Agelis is most experienced in business areas like Information Technology , Operations , and Customer Service . Agelis also has some experience in Project Management and Quality Assurance .

Q: Which industries has Agelis worked in recently?

Agelis has recently worked in industries like Insurance , Automotive , and Manufacturing .

Q: Which business areas has Agelis worked in recently?

Agelis has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Fürth, Germany

Experience

Sep 2024 - Dec 2024

4 months

Landsberg am Lech, Germany

Application Manager

IT-Verbund Landsberg am Lech

Support of various processes (monitoring)
Assistance with all daily tasks
Coordination of various internal and external teams
Documentation of the software used at the district office
Clarification with various software vendors
All tasks are performed according to ITIL
Administration of applications and databases
Actively contributing ongoing process improvements based on ITIL standards

Apr 2024 - Sep 2024

6 months

Weissenburg in Bayern, Germany

IT Service Management & Administration

Nifco

Administration and monitoring of applications and server landscape on Windows Server platform
Administration (LAN, WAN, firewall, WLAN)
Installation of Windows clients
Administration of standard applications and databases
Assistance with daily tasks and coordination of various internal and external teams

Jun 2023 - Jul 2023

2 months

Nuremberg, Germany

Administration

Saab Deutschland GmbH

Administration and monitoring of applications and server landscape on Windows Server platform
Administration of Citrix, XEN, VxRail, Active Directory, file and print services, DNS, DHCP, various application and mail servers
Administration (LAN, WAN, firewall, WLAN)
Installation of Windows and Linux clients
Administration of standard applications and databases
Assistance with daily tasks and user support

Mar 2022 - Jun 2022

4 months

Hof, Germany

Change & Application Manager

Fondsdepot Bank

Support of the Diamos portal for Allianz, Daxa and Fondsdepot Bank customers
Applying releases, updates and hotfixes
Resolving issues with software vendors
Creating and updating documentation on Windows Server infrastructure

Dec 2019 - Mar 2021

1 year 4 months

Munich, Germany

Application Manager Project Coordination

BG Phoenics

Support of the GMT process (monitoring)
Support and administration of various servers (Windows & Linux)
Participation in building MACH as a Service for Unfallkassen Nord, MV and NRW
Maintenance and setup of the internal system database
Creation and editing of documentation
Project coordination and management
Actively contributing ongoing process improvements according to ITIL standards
Maintenance, normalization and standardization of knowledge databases
Participation in and oversight of the editorial process for the knowledge database

Sep 2017 - Sep 2019

2 years 1 month

Erfurt, Germany

Application Manager

Deutsche Bahn

Support of various procedures (monitoring)
Support and administration of various servers
Monitoring reported incidents and sending reminders regarding timelines, quality, and assignment
Monitoring alerts for early detection of major incidents
Monitoring operational level agreements
Escalation and communication management during major incidents
Administration of various software and Citrix servers
Change, incident and problem management
Project coordination and management
Troubleshooting servers (2003, 2008, 2012)
Proactively implementing ongoing process improvements according to ITIL standards
Maintenance, normalization and standardization of knowledge databases
Creating technical concepts, specifications, and documentation

Dec 2015 - Mar 2017

1 year 4 months

Frankfurt, Germany

Application Manager

Deutsche Bahn

Support of various processes (monitoring) on Windows platform
Support and administration of various servers
Monitoring incidents and sending reminders regarding quality and assignment
Monitoring alerts for early detection of major incidents
Monitoring the work quality of different teams
Monitoring operational level agreements
Escalation and communication management
Support and administration of software, Citrix servers and Hi Scout GRC
Change, incident and problem management
Support for applications on Windows 10
Coordinating and improving communication flow with the customer
Project coordination and management
Troubleshooting servers (2003, 2008, 2012)
Proactively implementing ongoing process improvements according to ITIL standards
Maintenance and standardization of knowledge databases

Nov 2015 - Nov 2015

1 month

Nuremberg, Germany

ITSM / IT Service Management

Talanx AG

Effort analysis of technicians' daily business activities
Monitoring technicians' work quality
Documenting tasks and time spent
Escalation and communication management
Documenting the structure at the Nuremberg branch
Creating reports for IT management

Mar 2015 - Aug 2015

6 months

Nuremberg, Germany

ITSM / IT Service Management

geiger BDT GmbH

Setting up a two-tier certification authority with Exchange 2012
Automating signature and encryption certificates
Integrating certification servers into the production domain with policy adjustments
Change, incident and problem management
Setting up an SCCM 2012 server with SQL 2012 and a WSUS server in the domain
Setting up an SCSM 2012 server with a data warehouse database and server
Support for applications on Windows 10
Support of the mentioned servers
Migration from MS Server 2008 R2 to 2012 R2
Support for SCSM 2012 R2 and SCOM 2012 R2

Jan 2013 - Dec 2013

1 year

Fürth, Germany

Systems Specialist SW Integration for Siemens AG

AtoS IT Solutions and Services GmbH

Creating and testing software elements and customizations
Creating specifications and coordinating with customers
Software review and testing
User helpdesk
Early detection of major incidents
Monitoring the team's work quality
Escalation and communication management during major incidents
Coordinating and improving communication flow with the customer/department
Creating monitoring reports and outage statistics for IT management
Participating in and overseeing the editorial process for the knowledge base in the ticket tool
Troubleshooting software packages
Change and problem management
Software packaging and distribution via SDMC
Evaluating change requests and reporting
Maintaining the software basket and supporting all software for Siemens Energy, including SAP

Oct 2012 - Dec 2012

3 months

Munich, Germany

Business Partner Officer for Terminal Server Migration

Siemens Finacial Solution

Coordination and planning of the Terminal Server migration
User support and objective definition
Change and problem management
Creation of monitoring reports for IT management

Jul 2011 - Oct 2012

1 year 4 months

Fürth, Germany

Systems Specialist Win7 & Software Applications for Carl Zeiss AG

AtoS IT Solutions and Services GmbH

Monitoring of installation and client update routines
Maintenance and support of login routines
Coordination and improvement of communication flow with the customer/business unit
Creation of morning reports for IT management
Active process improvements following ITIL standards
User helpdesk
Maintenance, normalization, and standardization of knowledge databases
Administration of OU structures in Active Directory
Change, incident, and problem management
Monitoring alerts for early detection of central disruptions
Maintenance and support of system configurations and the customer information system (CBB)
3rd level and extended application support
Support of over 600 applications, including SAP modules
Consulting on client operations in specialized networks
Definition and development of processes in access management
Troubleshooting clients and collaboration with vendors

Jun 2009 - Jun 2011

2 years 1 month

Erlangen, Germany

Remote

Systems Specialist MS Windows

Siemens AG GDShS IT, Sector Energy

Troubleshooting issues with standard and specialized applications remotely using DameWare NT Utilities
User support for MS Office (XP & 07)
User and computer management in Active Directory
Active Sync and mobile device installations (Nokia, HTC, Samsung, BlackBerry)
Windows Mobile installations
User helpdesk
Troubleshooting clients
Telephone support for software including SAP
Provisioning and restoration of production systems according to ITIL with BMC Remedy
PKI encryption, URA, and Corina support
Software distribution in Active Directory

Mar 2007 - Oct 2010

3 years 8 months

Nuremberg, Germany

Systems Specialist Client/Server

RHG Consulting

Administration of Windows Server 2003/2008, SQL, and firewalls
Client and server support (Win XP/Vista/7)
Office 2003/2007 support
MindManager support
Change, incident, and problem management
Support of BlackBerry and Nokia Suite
Hardware and software support
Troubleshooting clients

Mar 2007 - Apr 2009

2 years 2 months

Nuremberg, Germany

Systems Specialist Client/Server Support & Services

ING-DiBa

User and computer management in Active Directory
Administration and installation of BlackBerrys and servers
User helpdesk
Mobile device installation and synchronization (Nokia, HTC, BlackBerry)
Analysis, planning, and implementation of hardware and software requirements
Bloomberg software and hardware support
New and reinstallation of clients using Empirum
Video and VoIP conferences
Testing and integration of software products on clients
Troubleshooting issues remotely with DameWare
Windows 7 rollout planning and execution
Operation and backup of the client environment
Problem management and troubleshooting
Hardware and software testing with documentation
Ordering and implementation of hardware and software
Oracle base installation and configuration
Production system restoration according to ITIL with BMC Remedy
Tests on floor distributors and UPS systems
Small projects within the bank
Support for special scanners for archive management
Creation of documentation
Telephone support
Hardware tests

Aug 2004 - Mar 2007

2 years 8 months

Fürth, Germany

System Specialist IT Support and Windows XP Rollout

LEONHARD KURZ GmbH & Co. KG

Analysis, planning and implementation of hardware and software requirements
First and second level support
Planning and execution of the XP rollout for about 1200 clients
Creation of batch scripts for application installations
Testing and integration of software products on clients
Server hardware and software installations in the data center
User and computer management in Active Directory
Administration of automatic software distribution with Microsoft SMS
Troubleshooting client software and hardware
Video and VoIP conferences
Network installation of notebooks and workstations using IBM Unity
Maintenance of hardware, printers and peripheral devices
Support of production machine computers
Documentation of procedures and installations
Mobile device installation and synchronization (BlackBerry, Nokia)
Change, incident and problem management
User support for MS Office (Word, Excel, PowerPoint, Access, Outlook, Visio, Project, Office Communicator)
Error diagnosis and troubleshooting
Telephone support
Mind Manager support
Server support (Catia Server, file server, IBM Unity Server)
SAP and Oracle base installation and configuration

Feb 2003 - Feb 2004

1 year 1 month

Erlangen, Germany

System Specialist Windows Client/Server & Citrix Metaframe

Siemens AG PTD OI

Planning, setup and operation of a terminal server
Testing, installation and documentation of thin clients
Mobile device installation and synchronization (Pocket Loox, PDA)
Video and VoIP conferences for the board
Administration and support of internal hardware and software
VIP support
Troubleshooting software and hardware
Server hardware and software installations in the data center
Backup server support
Performing hardware and software tests
Creating documentation before practical rollout
XP rollouts in various departments

Nov 2001 - Feb 2004

2 years 4 months

Apprenticeship as IT specialist in system integration

CDI Nürnberg

Nov 2000 - Jul 2001

9 months

Apprenticeship as network administrator

Grundig Akademie

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Transportation, Manufacturing, Energy, Banking and Finance, and Insurance.

Information Technology

Transportation

Manufacturing

Energy

Banking and Finance

Insurance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Customer Service, Project Management, and Quality Assurance.

Information Technology

Operations

Customer Service

Project Management

Quality Assurance

Summary

I am an experienced application manager with solid knowledge in monitoring, administration and IT service management. During my career, I have led various processes, coordinated teams and implemented improvements according to ITIL standards. I have extensive experience with Windows Server environments, Citrix, Linux and different applications and databases.

I ensure clear communication and coordinated workflows, guaranteeing smooth day-to-day operations. My strength is in analyzing and resolving complex issues. I use my hands-on experience from various industries and projects to continuously optimize processes and boost system performance.

Skills

Network Administration
Server Support
Support Of 1st, 2nd And 3rd Level & Onsite
Implementation And Analysis Of Software & Hardware
Project Planning And Execution In The Management Area

Languages

German

Native

Greek

Advanced

Education

Nov 2001 - Feb 2004

CDI Nürnberg

IHK-certified IT Specialist in System Integration · IT Specialist in System Integration · Nuremberg, Germany

Nov 2000 - Jul 2001

Grundig Akademie

Network Administrator · Nuremberg, Germany

Certifications & licenses

PMP Project Manager Professional according to PMI

Hi Scout Administration Certification

MOC6294e/MOC10220d Planning and Managing Windows 7 Desktop Deployments and Environments

Net Pro Certified

Statistics

Experience

Total positions 19

Experience in Information Technology 8.5 y

Avg length 1 y 2 m

Longest experience 3 y 7 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Application Manager, IT Service Management & Administration, Administration

Main industries Information Technology, Transportation, Manufacturing

Main business areas Information Technology, Operations, Customer Service

Qualifications

Certifications earned 4

Profile

Created

September 2025

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Agelis based?

Agelis is based in Fürth, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Agelis speak?

Agelis speaks the following languages: German (Native), Greek (Advanced).

How many years of experience does Agelis have?

Agelis has at least 18 years of experience. During this time, Agelis has worked in at least 16 different roles and for 17 different companies. The average length of individual experience is 1 year. Note that Agelis may not have shared all experience and actually has more experience.

What roles would Agelis be best suited for?

Based on recent experience, Agelis would be well-suited for roles such as: Application Manager, IT Service Management & Administration, Administration.

What is Agelis's latest experience?

Agelis's most recent position is Application Manager at IT-Verbund Landsberg am Lech.

What companies has Agelis worked for in recent years?

In recent years, Agelis has worked for IT-Verbund Landsberg am Lech, Nifco, Saab Deutschland GmbH, Fondsdepot Bank, and BG Phoenics.

Which industries is Agelis most experienced in?

Agelis is most experienced in industries like Information Technology, Transportation, and Manufacturing. Agelis also has some experience in Energy, Banking and Finance, and Insurance.

Which business areas is Agelis most experienced in?

Agelis is most experienced in business areas like Information Technology, Operations, and Customer Service. Agelis also has some experience in Project Management and Quality Assurance.

Which industries has Agelis worked in recently?

Agelis has recently worked in industries like Insurance, Automotive, and Manufacturing.

Which business areas has Agelis worked in recently?

Agelis has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Agelis's education?

Agelis attended CDI Nürnberg for IT Specialist in System Integration.

Does Agelis have any certificates?

Agelis has 4 certificates. Among them, these include: PMP Project Manager Professional according to PMI, Hi Scout Administration Certification, and MOC6294e/MOC10220d Planning and Managing Windows 7 Desktop Deployments and Environments.

What is the availability of Agelis?

Agelis is immediately available full-time for suitable projects.

What is the rate of Agelis?

Agelis's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.