Edgar B.-Operations & Customer Experience Lead
Check rate
Experience
Operations & Customer Experience Lead
Strategic management of daily operations to ensure smooth processes in high-level customer service.
- Implementation and monitoring of performance KPIs to increase operational efficiency.
- Advising clients on optimizing their service workflows and customer journey.
Managing Director / Owner
Building and leading a specialized service agency with a focus on solution-oriented complaint management.
- Responsibility for the entire daily operations as well as the strategic direction of the company.
- Successful implementation of projects for existing customer retention and reactivation with a focus on long-term customer loyalty.
Project & Operations Manager
- Coordination and management of extensive communication projects for national and international clients.
- Central interface management between internal specialist departments and external stakeholders.
- Optimization of resource planning to ensure on-time project delivery.
Managing Director
Strategic business development and overall operational management of the company.
- Responsibility for budgeting, financial planning, and personnel management.
- Establishment of efficient process structures to scale the business model.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services and Advertising.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Strategy, Customer Service, Marketing, Project Management, and Finance.
Summary
Thanks to my many years of experience in companies across different industries, I am able to handle complex tasks and implement efficient workflows. I am committed and very experienced in office management and in handling finances and personnel administration. I am now ready to meet all the requirements of your organization as a dedicated team member.
Skills
- Sales Skills
- Conflict Resolution
- Many Years Of Leadership Experience
- Customer Consulting
- Existing Customer Management
- Analytical Thinking
- Very Good Knowledge Of Active Selling
- Motivational Skills
- New Customer Acquisition
- Quality Management
- Complaint Management
- Leadership Skills
- Team Leadership
- Business Administration
- Data Entry
- Negotiation Skills
- Scheduling
- Data Management
Languages
Education
Deutsche Telekom
Training as a management assistant for office management (m/f/d) · Office Management · Brannenburg, Germany
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Edgar speaks the following languages: German (Native), Russian (Intermediate).
Edgar has at least 13 years of experience. During this time, Edgar has worked in at least 4 different roles. The average length of individual experience is 3 years and 2 months. Note that Edgar may not have shared all experience and actually has more experience.
Based on recent experience, Edgar would be well-suited for roles such as: Operations & Customer Experience Lead, Managing Director / Owner, Project & Operations Manager.
Edgar's most recent position is Operations & Customer Experience Lead.
Edgar is most experienced in industries like Professional Services and Advertising.
Edgar is most experienced in business areas like Operations, Strategy, and Customer Service. Edgar also has some experience in Marketing, Project Management, and Finance.
Edgar has recently worked in industries like Professional Services.
Edgar has recently worked in business areas like Customer Service, Operations, and Strategy.
Edgar attended Deutsche Telekom for Office Management.
Edgar is immediately available part-time for suitable projects.
Similar freelancers
Discover other experts with similar qualifications and experience
Martin Z.
Claudia C.
Sahra H.
Beate P.
Axel Z.
Michael H.
Gordon L.
Gudrun A.
Markus M.
Florian F.
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Operations & Customer Experience Lead
Michael H.
Jens R.
Christian S.
Gordan V.
Christian F.
Eugen S.
Joachim A.
Kiril K.
Marco P.
Dirk W.
