Edgar Behrend - Operations & Customer Experience Lead

Recommended expert

Available

Germany

Check rate

Experience

Apr 2025 - Present

1 year 5 months

Nuremberg, Germany

Operations & Customer Experience Lead

Strategic management of daily operations to ensure smooth processes in high-level customer service.

Implementation and monitoring of performance KPIs to increase operational efficiency.
Advising clients on optimizing their service workflows and customer journey.

Mar 2021 - Mar 2025

4 years 1 month

Teltow, Germany

Managing Director / Owner

Building and leading a specialized service agency with a focus on solution-oriented complaint management.

Responsibility for the entire daily operations as well as the strategic direction of the company.
Successful implementation of projects for existing customer retention and reactivation with a focus on long-term customer loyalty.

May 2017 - Aug 2021

4 years 4 months

Berlin, Germany

Project & Operations Manager

Coordination and management of extensive communication projects for national and international clients.
Central interface management between internal specialist departments and external stakeholders.
Optimization of resource planning to ensure on-time project delivery.

Feb 2014 - May 2017

3 years 4 months

Hof, Germany

Managing Director

Strategic business development and overall operational management of the company.

Responsibility for budgeting, financial planning, and personnel management.
Establishment of efficient process structures to scale the business model.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services and Advertising.

Professional Services

Advertising

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Strategy, Customer Service, Marketing, Project Management, and Finance.

Operations

Strategy

Customer Service

Marketing

Project Management

Finance

Summary

Thanks to my many years of experience in companies across different industries, I am able to handle complex tasks and implement efficient workflows. I am committed and very experienced in office management and in handling finances and personnel administration. I am now ready to meet all the requirements of your organization as a dedicated team member.

Skills

Sales Skills
Conflict Resolution
Many Years Of Leadership Experience
Customer Consulting
Existing Customer Management
Analytical Thinking
Very Good Knowledge Of Active Selling
Motivational Skills
New Customer Acquisition
Quality Management
Complaint Management
Leadership Skills
Team Leadership
Business Administration
Data Entry
Negotiation Skills
Scheduling
Data Management

Languages

German

Native

Russian

Intermediate

Education

Oct 2010 - Jun 2013

Deutsche Telekom

Training as a management assistant for office management (m/f/d) · Office Management · Brannenburg, Germany

Statistics

Experience

Total positions 4

Experience in Professional Services 5.5 y

Avg length 3 y 3 m

Longest experience 4 y 3 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Operations & Customer Experience Lead, Managing Director / Owner, Project & Operations Manager

Main industries Professional Services, Advertising

Main business areas Operations, Strategy, Customer Service

Qualifications

Profile

Created

July 2026

Last Update

August 2026

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Frequently asked questions

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Edgar speaks the following languages: German (Native), Russian (Intermediate).

Edgar has at least 13 years of experience. During this time, Edgar has worked in at least 4 different roles. The average length of individual experience is 3 years and 2 months. Note that Edgar may not have shared all experience and actually has more experience.

Based on recent experience, Edgar would be well-suited for roles such as: Operations & Customer Experience Lead, Managing Director / Owner, Project & Operations Manager.

Edgar's most recent position is Operations & Customer Experience Lead.

Edgar is most experienced in industries like Professional Services and Advertising.

Edgar is most experienced in business areas like Operations, Strategy, and Customer Service. Edgar also has some experience in Marketing, Project Management, and Finance.

Edgar has recently worked in industries like Professional Services and Advertising.

Edgar has recently worked in business areas like Operations, Customer Service, and Strategy.

Edgar attended Deutsche Telekom for Office Management.

Edgar is immediately available part-time for suitable projects.